American Freight Furniture and Mattress

It's been almost five months now and I haven't received a new sofa or loveseat fr this company yet I've been waiting patiently, and No One has given me a call, text, or email to update me about the status of receiving my replacement setI'm starting to feel as if the company is procrastinating and trying to let my warranty expireI didn't realize purchasing a warranty would be this difficult for me to receive a replacement I'm not satisfied with this company and the way my ase been handled , so once again I'm filling s complaint, and I'm also asking when can I get my furniture replaced or my cash back? It will be one year in July since I purchased the furniture My furniture defected in November

Mr***'s purchase was made on 11/22/2014. The manufacturer's warranty on this piece is one year against defects in material and workmanship so this would not fall under any warranty on the product. We would be happy to provide the manufacturer's contact information (Hughes
furniture) if he would like to contact them directly to see if they can take any action outside of their warranty periodAlso please note there was not an extra warranty bought by this customer. All our sales are final which is stated on all our customer receipts plus signs above all our counters stating this also. We regret that the furniture did not hold up to Mr***'s expectations and would be happy to help him out with a discount on the purchase of new furniture

I purchased a mattress on 9-6- it has tears in it I took it back 9-14- was told that I need to send pictures I said the mattress is right here why can't you do something I was told the would send in my complaint her would call when he heard back I feel if this product has torn up after days he should replace right away not have me wait

I bought a leather sectional from them almost years ago now, and the leather has been peeling off for months I paid an extra $for a protection plan for years and they will not honor it Now I'm left with a sectional that looks terrible, and they won't do anything to replace it even though it's under warranty

I ordered furniture from this company on March 23rd, I had ordered a dinette set and a bed frameI have been making payments every weeks on time to this company to pay for these purchasesI got everything paid off July 17thWhen it comes time for me to get my furniture delivered to me, they don't have my table top in stockThey tell me that they have to order it and it could take around weeksI do not understand how they do not have this in stock after I ordered it back in MarchThey knew when my delivery date wasBecause of the frustration of this and how my service is poor, I asked for my money refundedWhen I asked for my refund, they told me it would take weeks to a monthIt should not take this longI want my refund now and no more contact with this business

We are an electrical contractor doing work out of townWe used American Freight Furniture-Mattress Store in North Richland Hills, TXAddress NAirport FWY I discussed with Anthony that we'd like to buy mattresses and sofa for $1,When our electricians went to pick up the items listed above Anthony took it upon himself to up sell every single mattressUnbeknownst to my on site employees they signed for all of thisI was unaware of this until the bill came in at OVER TRIPLE the agreed upon price $3,Once I found out about this I instructed my electrician to return all of these products and of course "All sales are final, no returns." This is the epitome of a BAIT AND SWITCHI plan to find every message board, and review outlet I can find to make to let everyone know that this company WILL take advantage of anyone who walks in the doorI am extremely dissatisfied with the terrible customer service that Anthony hasI will make sure that as many people as possible know just how awful this company isThis is beyond being taken advantage of, it is an outright corporate rape

This customer has purchased his furniture June 12th. American Freight has an "ALL SALES ARE FINAL" policy written on all our customers receipts though on top of that.....too much time has elapsed for any refund to be given and because it is a mattress and its packaging seal
has been open, voids any replacement.American Freight out of good faith will offer 10% off any replacement or reselection by this customer for the inconvenience we may have caused

This is what was sent 2X already with no satisfactionOnce again I have to contact you about this situation.Bought over $2,in furniture from Josh,boy he was so easy to get hold of when I bought the furniture and when I had complaints, you could never get him.I sat in the parking lot calling and they lied saying he wasn't there, when he was sitting with a couple people.The furniture bought in May, broke, set up wrong and had to call Josh.They picked up and dropped off again.However whoever does their setting up, didn't drill the tables right, so they are wobbly.Now, the furniture had bedbugs cant get hold of Josh.The olny time he communicated was when you told him to, and even then he never called me, I had to call him.I went into the store Again, and he said he would switch out the bad furniture.Said he had another set in different color and had to wait for it to come in.This was weeks ago.I told him come pick up this furniture, I don't want it and give me a refund.His smart mou

Please can I receive more information here to identify this complaint....store purchased out of and the sale # and the actually name that the receipt is under....or can you send me a copy of the complaint. Thanks!!Tell us why here

Put furniture in the layaway and paid the furniture off, I was guaranteed that the furniture would be in by September 21, 2016, as of October 3, furniture not in, I have called several times and the only excuse they can give me is I'm sorry the furniture is not in the warehouse we and we can offer you $toward another set on the floor, I don't want another set off the floor that someone has sat on, and this is nothing but a gimmick, I see another set that is over the amount of the furniture I have paid for and then the extra $offered, then I would still have to pay more money, and plus delivery charge, I recommend that NO ONE shop at this store ever again

we will be refunding Ms***. She has been called and explained

This customer said her sofa set was damaged and told the delivery driver to return it. This customer said the drivers scratched her door upon taking it out of the house. American Freight gave this customer the name of the head lead of the subcontracted delivery crew and his direct
dial for insurance purposed. Pictures show no visible scratches on door. For this inconvenience American Freight gave this customer $and offered to replace the sofa.To date: Customer does not want the delivery crew to come back into her home and wants her furniture returned.. American Freight has refunded this customer and has also refunded the delivery fee, we also will be picking up her furniture

I was looking for beds for my children and I found a couple beds that I thought will suit them perfectlyThe gentleman explained the layaway policy to me and I was okay with thatHe also explained the layaway cancellation policy toHe stated I can cancel within days of the deposit but will take to weeks to get the refund backSo I went back to the store day later and wanted to cancel cause I found a better deal somewhere elseIt's been weeks now and every time I call I get the same results; "We email her and now I'm just waiting on corporate to mail the check we'll call you when it comes in." If you think you would change your mind about a purchase/layaway I wouldn't recommend them because it will be a long delay to get your refund back

I laid away a couch & two recliners at american freight furniture in newport news vaI was told by the sales lady it would stay there until payed offI went to pay it off Feb & they did not have my set any longerThey sold itI was then told that it was discontinued & another set would have to be made & orderedI was guaranteed it could take up to weeks but no longerIt is now March & I still do not have my living room suite or my money I paid which was $I have not received the 1st call from them what so everI called so many times and get the same answer no refunds & there waiting on it to be shipped

I visited the Peachtree Corners, GA location on 6/24/ I needed a bed to be delivered to my son in Blacksburg VA by 7/1/ The rep told me it couldn't be delivered until end of July I explained my son was moving into his new apartment on the 1st and my purchase was dependent on their ability to deliver the furniture by that date or soon after
The rep called the Roanoke store and (according the rep) was informed they had the bed on order and would receive it in the next order They couldn't make the delivery by 7/but would have it delivered no later than 7/ I told them that was still too late and I wanted to check some other stores out before making a decision They discounted the delivery fee in order to get me to make the purchase
As of 7/7, I still hadn't received a call about delivery I called Peachtree Corners and was left on hold so long I hung up When I called back they placed me on hold again I called Roanoke and was told they have no idea wh

Revdex.com: It's funny after leaving multiple messages to the regional manager, I had to take this step in order to get my money
back.
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards,
*** ***

PLEASE STAY AWAY FROM THIS PLACE.....you get charged triple for crappy furnitureThey don’t tell you all the hidden feesThis place will rob you dry while you think you have good furniture, it falls apartNeedless to say I’ve asked them to come and get the furniture and they refused to come and get itI’d rather sleep on the floor than to keep paying for this crap!!!! I would recommend this store to anyoneGo to Ashley’s Furniture, or better yet shop on Walmart.com for furniture, I’m pretty sure it’s better than this crap!!!!

My Regional Manager has called many times! 8/8/168/9/168/11/16NO RESPONSE....PLEASE HAVE THIS CUSTOMER CALL OUR REGIONAL MANAGER KARL AT *** *** ***. We must be able to talk with in order to help her!

My father in law purchased a mattress and box spring and picked it up on 4/When I saw the mattress it was only inches thick which was unacceptable to meBecause I live over minutes away I was not able to return it until the next week, on 5/Upon entering the store with my receipt the manager Mike told us that we could not get our money back or get a store credit because of the store policyHe said "We don't make my money off of these beds, it's just to get you in here"There was nothing to that effect written on the page long receipt that I hadI asked to see a copy of the policyHe said that whomever picked up he bed signed a statement to that effectI asked to see a copy of itHe looked through several stacks of paper from different filing cabinetsAll that he could produce was a log of signatures for pickup of merchandiseThere was nothing written on this signature log that he showed usHe held up the "policy sheet" but would not allow us to read it due to "pri

This customer was upgraded to mattress and was delivered free