American Freight Furniture and Mattress

This customer was delivered what was on her ticketThis customer said it was the wrong itemShe came in and showed us the item she wanted though there was a $differenceWe told her because of the inconvenience that we would split the difference...$each
As soon as she pays the
difference and the merchandise comes in American Freight will deliver free
There will be no other/more compensation!

This customer has been totally refunded including the delivery fee!

The salesman straight up lied about what the warranty covered on the couch - or did not know what he was talking about He sold us a dollar Guardian Warranty by telling us that we could just get it cleaned any time we want, and that we just need to call him This was told to me and my fiance, and we even asked follow up questions that he lied about He did not provide any information on the warranty - we just took him for his word and they did not offer any information or have us sign something He wrote his name on the receipt and just told us to call him whenever we need it cleaned Come to find out, the warranty does not cover general cleaning, just tears in fabric not near the stitches, and cleaning on stains that don't come out after being professionally cleaned Everything he said was a total lie to get us to buy that warranty - disgraceful

!!!!ALERT!!!DON'T GO HERE TOTAL SCAMWent in April looking for a Sectional sofa for $and after talikng to the sales person opted to finance it thru their financing company"they said after the days free intrest it will only be a 24% intrest for the remainder)its a total SCAM!!!!!!!! we paid $with in the days of free intrest, till now we have paid $Called their after their financing company andnow charging us $on top of the $that we already paidtheir financing is a CONTRACT TO RENTAL TO LEASE!!!

Customer must meet the guidelines of the warranty for a replacementCustomer call warranty place stated her claim and they denied itAF cannot replace unless it is approved
YOU MUST MEET THE GUIDELINES OF YOUR WARRANTY BOUGHT

On Mar 4,I bought my furniture from American Freight I was lied to from the beginning from sales agent TreneiceI picked out my sets of furniture It all came out to be 2,I told sales agent meet me half way with the and you have a dealShe then went to her manager Eddie he came back and told me he will give me everything for I was pleased and happy they worked with meThey promised me delivery next day the but I would need to wait for ottoman and bolden setIt would take up to days When everything got delivered I was missing itemsI shortly realized how the sales agent and manager met me half way is because they removed items off my bedroom set I was shocked and disappointed I was ripped off like that after spending all this money with a company I called and spoke to a manger named Tom which is no longer there and I wanted to return everything he told me he would add my pieces to the work order and he was sorry, so when my next shipment came in the

Purchase the mattress on June 29, from the beginning they give me the wrong mattress I paid for a beauty rest and they give me a Excelsior Queen mattress the coouple night & lay on it, it was laid in note an a the bed make noise when you turn on itIn the morning when you get up the same place you laid their is a hole in there I call several time no one give me a good answer they keep giving me the run around and no good answer I need my money back will not buy nothing more from themSo disappointment not a good sale & business place

On Saturday, July 1st I stopped by the American Freight store as I was looking for a new couch for my living roomI was pleased by the furniture selection and low prices, as well as friendly sale associatesThe same day delivery was the deciding factor, so the couch was bought at the great price of $ I was told that I would pay the delivery driver in cash $ when the furniture arrives The couch was delivered the same day, in the evening, the only problem -it was wrong couchThe color was brown instead of greyWhen the delivery guys squeezed the couch through my door, I noticed a few light scratches on it, and when I mentioned it to the driver, he quickly denied it, saying the scratches were there beforeI was so preoccupied with the door, that I only noticed the couch was not the one I had ordered after the delivery guys already leftWhen I called the store, Demetrius was apologetic and assured me that the couch will be delivered the next day, on Sunday, between

The customer wants to wait on the product to come in stock at the Roanoke location. We are going to refund $as requested by the customer to resolve this

This customer has failed to mention that American Freight has given her a free upgrade on a dinning table set, free deliveries, rescheduled dates and times for delivery, free assembly and on top of that $of compensation. Everyone at American Freight she came into
contact with helped her, worked with her and extended all that they could but it was never enough. The aggression used, the lack of respect towards others, total fowl behavior was taken to a level that was frightening plus endured by us.American Freight sincerely believes our customer service was of decency and fairness, we gave all we could and more and wanted too! But on top of all this and what is more important is the satisfaction now claimed by this customer....this was the focus for American Freight the whole time!!American Freight thanks you for using the Revdex.com

We bought a swivel chair from them and after a few days, the base part broke rendering it just a chair with no swivelWe were within the return periodThey said they'd come out and replace itNone of this happenedAnd now we're over the return periodWe called weeks straight to try and get this doneJulius who always picked up the phone at the Madison location kept telling us he was the assistant manager and that they were working on itHe would not return any promised call backsThen we got fed up one day and he told us to call the regional manager Alonso at ###-###-####I left a messageWe got nothing from these peopleOur chair is still brokenNo real attempts were made to remedy itIn fact, we were deceived into going this route so that we'd be out of the return policy window

*** ***, the service and product was just what great

At no time was it explained that there would be a 100% leasing markup on our furnitureSo instead of paying the $we ended up having an agreement of almost Then when then when I called their financing company they flat out didnt tell me there was a leaseing fee when I asked how much and what we were paying for and if there would be any additional fees on top I have never been so dissatisfied with your team I used to recommend you too all my friends and family but now will tell them to go to somewhere name brand since I could have gotten alot more for my Now im stuck fighting with this finance company over there inexperenced reps and your shady sales practices and omiting very valuable information to prospective buyers because you wanted a sale

Will never shop here againOnline Advertisements are not available in storeI pulled up their website and showed the guys in Helena, AL and he said that price was for one item although the picture and wordings on website said a packageThen when I asked about the piece recliner living room SET, which I was also online, they said it’s for the sectional and a recliner! Then when I questioned the validity of their website, guy then said, “Oh, this hadn’t come in yet neither the bedroom packageIt’ll be here within a week”REALLY? I guess that was his way of dismissing what I asked regarding advertising onlineI guess they figured if you come in anyway, you’re going to buy something even though it’s not what you came in forI left disappointed and happy that I didn’t purchase anything after reading these reviewsIf you want furniture, go to a reputable place that stands by their name and what their advertisement saysI gave star because it wouldn’t let me skip it or leave a half star

We did claims on this customer and they both were denied by the manufacturer. American Freight does not determine the outcome of a claim, the manufacturer does. American Freight does not sell instant replacement warranties…..a customer must follow the guidelines on their warranty
info. American Freight will be happy to give discount if they wish to purchase another to replace

Purchased furniture from there yesterday, April 3, @12: Signs all over their store says same day deliveryWe asked, they said yesOnce we checked out, that changed and wouldn't be delivered till the next morningOk...so Was suppose to be delivered today, $charge and it is still not deliveredIt is now 7:00pm on the morning it was suppose to be deliveredTalked to the store manager three times today and the corporate office in Ohio once earlier, and recently left a message with no return call yetNo one knows where the sectional couch is (possibly on its way to Syracuse from the Whitesboro store) and they are refusing us a refund, saying all sales are final, even though we still do not have this item and they say they have days to get us 'out of stock items', which we did NOT know was out of stock in the first placeCorporate says they are holding up on their end of the agreement, and refuses to give us a refund!! I feel that they tell you everything you want to h

I bought furniture from American freight in Knoxville tennesseI purchased it on July 12th I also purchased a year protection planI ended up spending almost 1400, for pieces of furnitureThe day I purchased it, the Guardian information was supposed to be sent over while I was still in the storeI called the Guardian people in December, and they told me that American freight had not sent over my information as the were supposed to the day of purchaseSo months later, after having to call over and over, they sent the information to the Guardian careAfter guardian got my information, they asked what damages had happened to the couchI informed them of all the problems, and where the damages were they told me to contact American frieght, because of where the damages were taking place, it should be covered by themSo I contact Adam once again at American freighthe had me email him pictures of the damages the first week of januaryCome friday, February 19th, I stil

September 13, I went to purchase a mattress and box springThey told me one price and it was anotherI paid $The springs in the mattress go flat when your sit on the bedThey said I had to send a picture of the mattress by emailI never heard anything backOctober 3, I sent them another email and I still have not heard anything about thisI would like my money back or a new mattress

Because of the time that has elapsed and a management change....records were not kept correctly. American Freight has investigated and researched and we are going take off the hold on this purchase. Please advise customer her furniture is now available. We apologize for any
inconvenient this may have caused!

I reviewed the response made by the business in reference to complaint ID
***, and find the resolution is satisfactory to meI have not received the refund yetPlease do not close the complaint out until I have received itThe manger stated he would do it in a few daysI would like to make sure this actually happens.
Regards,
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