American Freight Furniture and Mattress

Dont but simmons couches from themThe stuffing is not sturdy and the springs are badU will keep having to pay delivery costs from carnegie, pa to whereeverThis will be the 2nd deluvery cost I paidIll be delivered the same brand name but an upgrade versions todayLets c if it holds up monthsMy manufactures warranty is one year and I have spent plus delivery so far on crap furnitureHmmmm was not told I could get a refund either

My husband and I went to Amercan Freight Tuesday evening and purchased a sectional couch for $plus tax and it was advertised that they will do same day delivery if the product was in stockWe assured that the couch was in stock due to the fact we wanted the couch that dayWe made the purchase and leftThe couch didn't come that nightWe called the next morning to find that "they didn't have time" to deliever our couch, and didn't care that they advertised same day delivery and that we didn't receive it, but assured it would be there that dayThe couch came that night, but the movers scratched our hardwood floors, bent and tore our door frame, and not to mention tore three tears our new couch over a half a foot long eachWe told the movers and they assured we would get a new one the following dayIt never cameIt is now day two of the promised new couch and they still haven't delivered itWhen we called to check what is going on they said "I wasn't here so I didn't do it,"

This customer has been explained the fact that this sofa has been in her home for more than a year. To much time has elapsedCustomers environment comes into factor. American Freight sprays in their warehouse and sofa comes packaged by the manufacturer and purchased by the
customer with same packaging. There will be no refund but we would be happy to give this customer a percentage off a replacement sofa

Customer purchased the piece bedroom set special on the 18th of December and opened and slept on them for two weeks then called wanting to return them. Our sales are final this is stated on ALL of our customer receipts. Customer inspected and looked over mattress and decided to
purchase

Customer has not returned our call yetThis furniture is outside of the manufacturer's one year warranty however we are willing to replace this furniture with something different if there are no signs of negligence

dollar mattress lasted weeks and was misrepresented at the storeIt is not the one I laid on at the store locationStore does not allow return or money back on this particular product

Complaint # *** *** The American frieght company has contacted me with a resolution, we are resolving the issue thankfully and can close the disputeThey are going to honor there warranty

The mattress has been replacedIt was brought out to the customer yesterday 9/ 19/

STORE MANAGER NOTES: *** *** IS NOT THE CUSTOMER ON RECEIPTANYMORE CORESPONDENCE MUST BE FROM *** ***READ BELOW
Sale#:
[*** ***]: CCI said part of her sectional sofa piece was damaged and would like another piece sent out to herI advised delivery drivers
will be headed back out to her with the new piece later this afternoon once they get back from the deliveries still on the truckI apologized for the inconvenience and said she wanted a refund and not to bring it out, advised all sales were final but the delivery for the swap out would of course be free and I would inspect the new piece myself before letting the delivery drivers take her piece back outshe said okay(Added at 3/7/3:57:PM)
[*** ***]: Delivery drivers Replaced Sectional pieceReported customer is happy with furniture(Added at 3/7/6:03:PM)
[*** ***]: CCI to report now her chaise piece is experiencing the same problems as her sofa piece was days agoAfter apologizing for this problem and inconvenience I advised I wouldn't be able to swap her out right away this time as the original piece was swapped for a courtesy which was under week since deliveryDelivery drivers said as they dropped off last sectional piece on the 7th there were multiple kids ranging from between 4-which were the neighboring children and may also include her own, delivery drivers are third party contracted but are still willing to sign and state mentioned above information (*** *** ***)I would like to receive pictures via email of this problem area so I would be able to check it out and have it sent in for a warranty claim to the manufacturer, advised to send in a picture of the entire sectional to see the overall look and also a secondary of specifically the problem areaCustomer was upset at this and threatened to call the Revdex.com, her lawyer and the newsI advised her this is the process we would have to take this timeI gave her my email so she could send in pictures, she asked for my name and said I would be hearing from the local news station if her kids get hurt on the sectional(Added at 3/18/6:14:PM)
BECAUSE THIS IS THE SECOND REPLACEMENT CUSTOMER MUST NOW FILE A CLAIM WITH THE MANUFACTURER THROUGH AMERICAN FREIGHTSHE MUST SEND IN PICTURES OF THIS DEFECT TO THIS EMAIL ADDRESS [email protected] IN ORDER TO GET A CLAIM STARTED FOR APPROVED OR DENIEL OF REPLACEMENTAllow for days for claim to process
ALSO PLEASE ADVISE CUSTOMER TO STOP USING THE "F" WORD TO OUR EMPLOYEES AND TO OUR CORPORATE OFFICE OR AMERICAN FREIGHT WILL CEASE IN DOING BUSINESS WITH THIS TICKET

Please send American Freight more information to identify the location you purchased at to help investigate this complaint

This has been resolvedThe customer was refunded the full price paid back to her credit card on 8/22/

This customer has been replaced

we shopped at the NTonawanda store, we put approximately worth on layaway and paid it off in January of this year and it's been a nightmare sinceWe had ordered a chair but when it came delivery time we were told that what we ordered was no longer available and that another chair would be substituted ...bait and switchThe chair that was delivered on 2-5-had a large cut in it and we called the store manager and asked for a new chair his comment was...quote live with it take store credit end quote'Live with it' is quite a policy! We had also ordered coffee and end tables but didn't get what we ordered and had to return them ourselves which we did on Feb 22nd and while we were there we asked about the replacement chair which we had been promised on Feb 6th, again we were told that the replacement chair was coming in on the 23rd and that it would be delivered on the 24th...we waited most of the day then called the store and was told it had never been scheduled for del

We have been complaining to American Freight the last months regarding a couch that broke apart after months of owning it American freight claimed they would replace the couch no charge and still to date they have not even contacted usWe provided pictures, sales receipt as they requested they still are ignoring us in regards to this matter

I bought close to $3,worth of furniture from this store and it has been a NIGHTMARE! I set delivery up about a month before my move in date, I got a call from the store manager (Craig, one of the biggest is I've ever met.) the day of delivery and he told me they have to reschedule my delivery for later in the day, that's fine
I get another call to tell me he won't deliver my furniture because he can't find a piece and won't deliver unless it's the full orderI went as far as switching the bedroom set to another color just so I can have my furniture as now I'm in an empty houseHe tells me ok, 2hrs later, he calls me for a 3rd time to tell me he won't deliver again because he can't find that piece nowIt's somewhere in the store, but be doesn't know where, he doesn't know when he'll find it, maybe 6-weeks when a new order comes in6-WEEKS?!
I then told him what should I should I do? Just cancel the whole order? His response was "Ok." Like he was happy he didn't ha

This customer has received/picked up her sectional. Customer reimbursed for gas and tolls as agreed upon

On February 26, I went into the American Freight store located in Merrillville, IndianaWhile in this establishment, I made a purchase of a king size mattress setDuring my time there, I asked my sales person Amanda if I was not satisfied or changed my mind could I get my money back and she informed me that couldOn March 4, 2016, I contacted the very same store and told them that I had found another set of mattresses and I requested a refundAt that time, I was told that all sales are final and there was nothing they could or would doI have talked to the store manager Gabriel as well as the regional manager Gina who promised to resolve the issue but I have not heard from her since March 4thI also contact the corporate office and was hung up in multiple times and so I cant seem to get anywhere with this situationI contacted the store manager Gabriel again on Monday March 7th and asked him how would I know that all sales are final until I received a receipt which would n

They are continuing with their lies and refuse to be honest and tell the truth! 1st off, I was given the $discount to entice me to purchase the furniture after I stated I would look elsewhere and come back if I couldn't find anythingSecond, the lamp was extremely cheap and has to be assembled with very small pieces, third, I did leave the home but my husband, daughter and mother in law were there to pick up the slack of your incompetence and fourth, SUSAN, you never spoke to me! You were too much of a coward to talk to me as if you had some sort of senseYou approached me wrong saying that you don't have time for "he say, she say"You should speak in a professional manner if you're "corporate"Yes I called you back to speak with you but you disconnected the call before I could get anything out and not once do I disrespect youYou were intimidated because I was angry and you handled the call in a cowardly wayThen , after all of this, I was still lied to by being told by Thomas a different delivery company would bring my sofa, yet my husband confirmed it was the same two delivery driversYou don't deserve a position because you never tried talking with me, as a consumer, to see what my issue really was and how you could resolve it! And you called times, be real...this exaggeration has to stop! You guys will not be in business long because of these I'll practicesMy complaint still stands! As far as trying to say I continually called, yes I had to call to have my issue resolved because you characters wouldn't call me backYou deserve an Emmy for this show you tried to put ontimes a failed delivery too many...yes people are entitled to mistakes but your job is to fix the problem instead of running and scared to address my issueI'm a professional and spoke to you with RESPECT..read all of the other 500+ complaints and tell me if it's me with the issue
Regards,
*** Slaughter

Please advise this customer that we no longer carry this recliner and that they can exchange this defective recliner for another recliner of a different design, their choice.....customer has a store credit of $

American Freight only has records of call with this customer. This customer was very rude to our employees and then to our corporate office that no one could reason with them. This customer was told numerous times the order was a special order and that it would take to
weeks. This customer called up for our help and became to combative to reason with. This order has come in within the time frame we all tried to explain to them. Our store manager will be calling them today 10/7/16 to schedule a delivery time