American Freight Furniture and Mattress

My husband and I went to Amercan Freight Tuesday evening and purchased a sectional couch for $plus tax and it was advertised that they will do same day delivery if the product was in stockWe assured that the couch was in stock due to the fact we wanted the couch that dayWe made the purchase and leftThe couch didn't come that nightWe called the next morning to find that "they didn't have time" to deliever our couch, and didn't care that they advertised same day delivery and that we didn't receive it, but assured it would be there that dayThe couch came that night, but the movers scratched our hardwood floors, bent and tore our door frame, and not to mention tore three tears our new couch over a half a foot long eachWe told the movers and they assured we would get a new one the following dayIt never cameIt is now day two of the promised new couch and they still haven't delivered itWhen we called to check what is going on they said "I wasn't here so I didn't do it,"

Because of the time that has elapsed and a management change....records were not kept correctly. American Freight has investigated and researched and we are going take off the hold on this purchase. Please advise customer her furniture is now available. We apologize for any
inconvenient this may have caused!

Purchased furniture from there yesterday, April 3, @12: Signs all over their store says same day deliveryWe asked, they said yesOnce we checked out, that changed and wouldn't be delivered till the next morningOk...so Was suppose to be delivered today, $charge and it is still not deliveredIt is now 7:00pm on the morning it was suppose to be deliveredTalked to the store manager three times today and the corporate office in Ohio once earlier, and recently left a message with no return call yetNo one knows where the sectional couch is (possibly on its way to Syracuse from the Whitesboro store) and they are refusing us a refund, saying all sales are final, even though we still do not have this item and they say they have days to get us 'out of stock items', which we did NOT know was out of stock in the first placeCorporate says they are holding up on their end of the agreement, and refuses to give us a refund!! I feel that they tell you everything you want to h

I reviewed the response made by the business in reference to complaint ID
***, and find the resolution is satisfactory to meI have not received the refund yetPlease do not close the complaint out until I have received itThe manger stated he would do it in a few daysI would like to make sure this actually happens.
Regards,
*** ***

We did claims on this customer and they both were denied by the manufacturer. American Freight does not determine the outcome of a claim, the manufacturer does. American Freight does not sell instant replacement warranties…..a customer must follow the guidelines on their warranty
info. American Freight will be happy to give discount if they wish to purchase another to replace

Customer has not returned our call yetThis furniture is outside of the manufacturer's one year warranty however we are willing to replace this furniture with something different if there are no signs of negligence

STORE MANAGER NOTES: *** *** IS NOT THE CUSTOMER ON RECEIPTANYMORE CORESPONDENCE MUST BE FROM *** ***READ BELOW
Sale#:
[*** ***]: CCI said part of her sectional sofa piece was damaged and would like another piece sent out to herI advised delivery drivers
will be headed back out to her with the new piece later this afternoon once they get back from the deliveries still on the truckI apologized for the inconvenience and said she wanted a refund and not to bring it out, advised all sales were final but the delivery for the swap out would of course be free and I would inspect the new piece myself before letting the delivery drivers take her piece back outshe said okay(Added at 3/7/3:57:PM)
[*** ***]: Delivery drivers Replaced Sectional pieceReported customer is happy with furniture(Added at 3/7/6:03:PM)
[*** ***]: CCI to report now her chaise piece is experiencing the same problems as her sofa piece was days agoAfter apologizing for this problem and inconvenience I advised I wouldn't be able to swap her out right away this time as the original piece was swapped for a courtesy which was under week since deliveryDelivery drivers said as they dropped off last sectional piece on the 7th there were multiple kids ranging from between 4-which were the neighboring children and may also include her own, delivery drivers are third party contracted but are still willing to sign and state mentioned above information (*** *** ***)I would like to receive pictures via email of this problem area so I would be able to check it out and have it sent in for a warranty claim to the manufacturer, advised to send in a picture of the entire sectional to see the overall look and also a secondary of specifically the problem areaCustomer was upset at this and threatened to call the Revdex.com, her lawyer and the newsI advised her this is the process we would have to take this timeI gave her my email so she could send in pictures, she asked for my name and said I would be hearing from the local news station if her kids get hurt on the sectional(Added at 3/18/6:14:PM)
BECAUSE THIS IS THE SECOND REPLACEMENT CUSTOMER MUST NOW FILE A CLAIM WITH THE MANUFACTURER THROUGH AMERICAN FREIGHTSHE MUST SEND IN PICTURES OF THIS DEFECT TO THIS EMAIL ADDRESS [email protected] IN ORDER TO GET A CLAIM STARTED FOR APPROVED OR DENIEL OF REPLACEMENTAllow for days for claim to process
ALSO PLEASE ADVISE CUSTOMER TO STOP USING THE "F" WORD TO OUR EMPLOYEES AND TO OUR CORPORATE OFFICE OR AMERICAN FREIGHT WILL CEASE IN DOING BUSINESS WITH THIS TICKET

We have been complaining to American Freight the last months regarding a couch that broke apart after months of owning it American freight claimed they would replace the couch no charge and still to date they have not even contacted usWe provided pictures, sales receipt as they requested they still are ignoring us in regards to this matter

we shopped at the NTonawanda store, we put approximately worth on layaway and paid it off in January of this year and it's been a nightmare sinceWe had ordered a chair but when it came delivery time we were told that what we ordered was no longer available and that another chair would be substituted ...bait and switchThe chair that was delivered on 2-5-had a large cut in it and we called the store manager and asked for a new chair his comment was...quote live with it take store credit end quote'Live with it' is quite a policy! We had also ordered coffee and end tables but didn't get what we ordered and had to return them ourselves which we did on Feb 22nd and while we were there we asked about the replacement chair which we had been promised on Feb 6th, again we were told that the replacement chair was coming in on the 23rd and that it would be delivered on the 24th...we waited most of the day then called the store and was told it had never been scheduled for del

Customer purchased the piece bedroom set special on the 18th of December and opened and slept on them for two weeks then called wanting to return them. Our sales are final this is stated on ALL of our customer receipts. Customer inspected and looked over mattress and decided to
purchase

This customer has been explained the fact that this sofa has been in her home for more than a year. To much time has elapsedCustomers environment comes into factor. American Freight sprays in their warehouse and sofa comes packaged by the manufacturer and purchased by the
customer with same packaging. There will be no refund but we would be happy to give this customer a percentage off a replacement sofa

September 13, I went to purchase a mattress and box springThey told me one price and it was anotherI paid $The springs in the mattress go flat when your sit on the bedThey said I had to send a picture of the mattress by emailI never heard anything backOctober 3, I sent them another email and I still have not heard anything about thisI would like my money back or a new mattress

I bought furniture from American freight in Knoxville tennesseI purchased it on July 12th I also purchased a year protection planI ended up spending almost 1400, for pieces of furnitureThe day I purchased it, the Guardian information was supposed to be sent over while I was still in the storeI called the Guardian people in December, and they told me that American freight had not sent over my information as the were supposed to the day of purchaseSo months later, after having to call over and over, they sent the information to the Guardian careAfter guardian got my information, they asked what damages had happened to the couchI informed them of all the problems, and where the damages were they told me to contact American frieght, because of where the damages were taking place, it should be covered by themSo I contact Adam once again at American freighthe had me email him pictures of the damages the first week of januaryCome friday, February 19th, I stil

This customer has been replaced

Complaint # *** *** The American frieght company has contacted me with a resolution, we are resolving the issue thankfully and can close the disputeThey are going to honor there warranty

In May of 2016, we bought a living room furniture set ( Loveseat, sofa and tables), and we also bought a warrantyNo less than a month later, the sofa ripped, we contacted the store located in West Palm Beach on Military trail, and they asked us to take picturesThe pictures were sent, and they told us, they would have an answer in about 4-weeksWe called the District manager ( Tom ), and he said the exchange has been approved, and they would call us when the furniture would be ready for pick upIt has been months, and we have not received a call from the store to pick up our furniturewe contacted the manager once again, and he did not answer, we left a message, and he has not called backThe sofa has continued to rip, and at this point, we just want our money back, so we can buy a better quality setwe are very disappointed with the service, and the quality of the furniture

On February 26, I went into the American Freight store located in Merrillville, IndianaWhile in this establishment, I made a purchase of a king size mattress setDuring my time there, I asked my sales person Amanda if I was not satisfied or changed my mind could I get my money back and she informed me that couldOn March 4, 2016, I contacted the very same store and told them that I had found another set of mattresses and I requested a refundAt that time, I was told that all sales are final and there was nothing they could or would doI have talked to the store manager Gabriel as well as the regional manager Gina who promised to resolve the issue but I have not heard from her since March 4thI also contact the corporate office and was hung up in multiple times and so I cant seem to get anywhere with this situationI contacted the store manager Gabriel again on Monday March 7th and asked him how would I know that all sales are final until I received a receipt which would n

American Freight only has records of call with this customer. This customer was very rude to our employees and then to our corporate office that no one could reason with them. This customer was told numerous times the order was a special order and that it would take to
weeks. This customer called up for our help and became to combative to reason with. This order has come in within the time frame we all tried to explain to them. Our store manager will be calling them today 10/7/16 to schedule a delivery time

The warranty does not cover "odors" or comfortability. Customer has had this mattress for months. Unless there is a warrantable issue, there isn't anything we can do for this customer. Our sales are final this is stated on customer receipts and signs above all
our counters. We would be happy to give customer a percentage off if she wishes to purchase a replacement but she can not be replaced for free

I purchased a leather reclining sofa set from American Freight some time agoWe also purchased the lifetime guaranteeMonths ago, the left side reclining cable broke on the loveseatNow the chair will no longer reclineMy husband contacted American Freight on October 25th and explained the situation and we were told they would order the replacement cable in order to repair the chairA few weeks went by and we heard nothing, so my husband called...apparently no one at the store remembered the problemMore weeks went by and we were told the part is on orderdays passed and someone told us they were going to look in their inventory for the partMy husband now calls every Monday like clockwork and is told another story repeatedlyThey have no idea where the part is or how long it is going to be until it is fixed Now....more than days have passed and still we have seen absolutely no resolution whatsoeverWhen my husband approached the customer service rep regarding eithe