American Freight Furniture and Mattress

*** ***]: Customer called about filing a warranty claim on mattAdvised to send pictures and can take up to days to get approvalCustomer inderstabds (Added at 7/14/4:52:PM) [*** ***]: claim deniedtold we would resubmit claim but swap him out regardless as the seam was
clearly busted prior to it even getting approvedHe was okay with this, but when he reselected he wanted the del ray that is $more for the same priceWhen we told him he would have to pay the difference he demanded a full refund or he would go to the Revdex.comHe took the original mattress with him even though we offered to give him a brand new one before he leftModified at [8/10/1:00:PM] [*** ***]: He was also offered no taxes on any mattress upgrade he did decide on, he refusedModified at [8/10/1:19:PM] [ERIC, GREEN]: 8/16/spoke with Steve and we decided that I was going to bring out a Excelsior Queen Matt to replace his defected one.....Done!!!! (Added at 8/16/7:05:PMWe could not bring the Excelsior to the customer it is not in stock it is still on a backorder from the manufacturer. Our Sales are Final. Still happy to replace or customer can reselect BUT MUST PAY THE PRICE DIFFERENCE. Claim was denied though in good faith still happy to offer these options

We very much wished to help this customer and explained we would do a claim for a replacement. We explained we needed pictures of the indentation in her mattress for this claim, American Freight never received these pictures. Customer came into the store and our store manager helped her
send the pictures to us so we could email the manufacturer for a credit.American Freight in good faith will not wait for the claims approval we will be replacing her mattress ASAP

She was delivered yesterday, we apologize for any inconveniences!

used the lay away deal,dim lit warehouse hard to read form I signed, sales guy basically led us to think once furniture paid for no more auto payments to come out(months)Come to find out it stated if wasn't paid for in months we would pay double the cost!! Stay away from this place, I am refusing to pay te other I think we were mislead(i gues I should have taken a magnify glass and flashlite to read, we are on fixed income but this taught me to not buy til you have the money, finance company American first got a little richer--shame on me for trusting sales people when forms are hard to read!!!

Purchased a sofa from their Carnegie, PA store 12/17/Used the financing they offer through American First FinanceWarning.....do not fall for this scam!!! None of the terms were gone over with meI never even got paperwork regarding the finance coWas told the first days were interest freeJust checked my balance and it has only gone down $Checked my emails and did find the paperwork from the finance co in my spam folderThe finance rep forged my signature on the paperwork!! If your company is going to offer financing the terms should be reviewed with the customer before purchase! I want the company to come get their sofa and I will be stopping payment with my bankAt this point, I don't care if my credit takes a hitSCAM!!

Our Regional Manager has advised this customer of delivery this weekend. Customer was satisfied with this. This is now come into stock.....have left the customer a message to this fact....waiting for customer respond to our Regional Manager voicemail

The account is under *** ***......this complaint is by/from mother. We had it all in stock weeks ago but we could not get a hold of this person, the daughter, to inform her. American Freight tried the phone number given on the account and left
numerous messages with no response, our records do not show several calls from daughter nor mother. This order was delivered last Sunday the 21st

We sincerely apologize for any confusion regarding the layaway policy and would be happy to offer MrB*** several options due to the long wait for his furniture. First we would like to offer him a free upgrade to an item that is in stock and available right away. If he would like to
continue to wait on the furniture he ordered we would be happy to refund him $for the inconvenience. Of course if neither of those options is acceptable he is welcome to a full refund

The salesman straight up lied about what the warranty covered on the couch - or did not know what he was talking about He sold us a dollar Guardian Warranty by telling us that we could just get it cleaned any time we want, and that we just need to call him This was told to me and my fiance, and we even asked follow up questions that he lied about He did not provide any information on the warranty - we just took him for his word and they did not offer any information or have us sign something He wrote his name on the receipt and just told us to call him whenever we need it cleaned Come to find out, the warranty does not cover general cleaning, just tears in fabric not near the stitches, and cleaning on stains that don't come out after being professionally cleaned Everything he said was a total lie to get us to buy that warranty - disgraceful

I purchased a bedroom set last summerI paid in full at the time of purchaseI still haven't received my headboard and footboardWhen I go in in person they say they will makes some calls then ignore me when I call them they don't answer it's been about monthsI'm a patient guy but this is ridiculousI also payed for delivery and tge delivery guys destroyed my wallHand rail was almost completely ripped outIt has since been fixed but I took photos.Lafayette Indiana store

Over a month ago I purchased furniture from American Freight and they had to get my sofa brought over from another store location The furniture wasn't delivered on the day it was supposed to be Over a month ago they finally delivered the sofa and it was damagedI was told to go ahead and use the sofa as they had on order and once one came in they would swap it outI finally got a phone call on Sat 3-telling me the sofa was in and scheduled delivery for Tues 3-On 3-at 6:30pm when the sofa hadn't been delivered yet I called the delivery person and they said "oh the store was supposed to call youThe new sofa was damaged worse than the original one." I called the store and was told the store manager or the regional manager would be calling me no later than Wed3/It is now 3/and I still haven't heard from anyone American Freight has the worst customer service I have ever had

I bought a Hamilton Stewart king size mattress from American Freight in after about eight or nine months my mattress started to slump a little bit I called and they said it had to be inches deep and so I waited and called them again in because it got worse and they kept saying that I have a year warranty but then American Freight customer service personnel would call me back and say they cannot do anything that was in after that I called again in because my mattresses started to buckle on the side my box springs are made of cardboard my foot went through the cardboard while I was trying to change and move the mattress overeverything is poorly made and they have a very bad attitude as far as dealing with youthey are respectful in the beginning of the conversation but after that they tell you that they have a warranty but you but cant get a new mattressI spoke to a customer service rep named Susan in Columbus on January 4th and she was not helpfulShe

American Freight will be happy to refund this customerPLEASE HAVE THIS CUSTOMER CALL INTO OUR STORE TO SCHEDULE A DELIVERY PICK UP AND UPON FURNITURE BACK INTO THE STORE THIS CUSTOMER WILL BE REFUNDED
A corporate check will be sent to the store in to business days for customer to sign
for and pick up upon return of furniture

Raymond-
American Freight is going to replace the foundationIt was delivered to you in sealed plastic....delivered to us from the manufacturer in the same sealed plasticWe have already reported defected foundations to this manufacturer
You will not receive the $delivery fee for a delivery that was labored and done
$store credit still stands for your inconvenience, there will be no more compensation!
YOU WILL BE REPLACED, YOU WILL RECEIVE COMPENSATION OF $FOR THIS INCONVENIENCEALL OUR SALES ARE FINAL, THERE WILL BE NO REFUNDS!

Spoke with this customer. We will be getting the sectional from Harrisburg to speed up the process. I told them weeks tops from Thursday and they were ecstatic

My fiance and I purchased a bedroom set on 5/13/We rented a uhaul to pick up our setWe arrived, purchased our $bedroom setWe attempted to assemble our set on the following TuesdayThey failed to give us the headboard pieceWe called the store and were told "we have it, we forgot to load it up, if you want to pay for the delivery fee we can have it out to you tomorrow." When told that we don't believe we should have to pay for this service as it was their error, and we have no transportation to pick up this large item, we were told "We can throw you $for gas." This was also after we called back because we were hung up onVery disrespectful staff and unwilling to make it right Our frame and foot board is covered in scratches and staples from poor assemblyWe also had to cut a piece of the wood that they made too long for the frameAt this point, I am looking for delivery of the headboard and some form of credit, or someone to come pick up this set for a full refund

I put mattress in layaway, but fortunately, I no longer need themI went in to get a refundThe manager in the store said that he could not refund meSo I called his bossHe said the same thingThey said I could only receive store creditUnfortunately, there is not anything else I want from this storeI called corporate and Susan was very rude and said that it was not her concern that I could not find anything else for store creditShe also hung up in my faceI tried calling back several timesThey put a recording up saying stop harrassingI simply want a refundAnd to never visit the store again

I can't completely, agree with the response from the businessI mentioned store address, name on the
receipt and picture attachment to the original complain, I don't know why they don't accept iMoreover when I complained to their customer service department (American Freight furniture US) they did not give me any solution. By the way, I am providing all these once again.Please see the attached pictures of the damaged dresserAnd note that they have not delivered the mattress and box spring yet.Please let me know

We called this customer to tell her we were going to replace and that SHE MUST go into the store at her convenience and pick one out, sit in it to see if it works AND THAT WILL BE THE ONE SHE WILL RECEIVE!!

American Freight will be picking up her purchase and customer will be receiving a refund