American General Life & Accident Insurance Co

*** *** *** *** **Orlando, FL 32828Cr: ***Case#: ***Dear *** ***,We have received your complaint from the Revdex.com regarding the return of your Samsung 4K 65” UHD Smart LED TV with Voice Remote & 2-Year Warranty (order#
***)I apologize for any inconvenience this has caused.During our conversation on January 16, 2018, I provided a piconfirmation number and the phone number to AIT Worldwide to arrange a pidate and timeAs of January 22, 2018, a refund has been processed as your TV has been returned.If you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at ***@evine.com between the hours of 8:30am-6:00pm CST, Monday through Friday.Thank you for your understanding and cooperation.Sincerely,Diana ***Executive Resolution OfficeEvine

Initial Business Response /* (1000, 5, 2015/07/13) */
Dear *** ***,
We have received your complaint from the Revdex.com regarding the late return of your Affinity tank top, cardigan and pants (order# XXXXXXXXX)I apologize for any inconvenience this has caused
I have
attempted to reach you via telephone to no avail
If you wish to discuss this matter further, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at ***@evine.com between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
*** ***
Office of the President
EVINE Live
CC: Revdex.com
Initial Consumer Rebuttal /* (3000, 9, 2015/07/23) */
Someone called me from the president's officeI called them back twice - to no availI will call again for the third time and report back to you on the outcome
Final Business Response /* (4000, 14, 2015/08/13) */
Dear *** ***,
We have received further correspondence in regards to your complaintI apologize for any inconvenience this has caused
During our conversation on August 10, 2015, I did confirm that EVINE Live has a day return policy, effective from when you receive the itemDue to your items being received by you on March 14, and received as returns at our facility on June 22, 2015, the items were returned to you
You further claimed that when these items were returned to you that they were not packaged properlyI advised you that this feedback would be passed along and addressed internally
If you have any additional questions, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at ***@evine.com between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
LeShonn ***
EVINE Live
Executive Resolution Office
CC: Revdex.com

May 22, 2017 *** J *** *** ** *** *** ** Homestead, FL 33032 Cr: ***Complaint ID: *** Dear *** J ***, We have received your complaint from the Revdex.com regarding the ROBOR Smart-C Self-Balancing Hoverboard
w/Lithium Ion Battery & Warranty and the Timex Women's Easy Reader Quartz Two-tone Stainless Steel Bracelet Watch (order#***)I apologize for any inconvenience this has caused. In your email to me on May 20, you advised that you have received the claim forms from our Loss Prevention departmentWhen Evine received your Revdex.com complaint, I requested that our Loss Prevention department open your claim againThey have asked that you fax the original claim forms that you filed out initiallyAlternately, you may email these forms directly to [email protected] and copy me on the emailI would like to make sure your claim gets handled right awayIf you no longer have these forms, please let me know and I will request that our claims department send you out new formsOnce we receive the completed claims forms from you we will be happy to further assistIf you have additional information, please feel free to contact me directly via telephone at ###-###-#### or ###-###-#### or via email at *** between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation. Sincerely, Bridget ***Executive Resolution OfficeEvine

Dear *** ***, We have received your complaint from the Revdex.com regarding two orders that shipped to an incorrect address (order# *** & ***). I apologize for any inconvenience this has caused During our conversation on August 16, we
discussed our policy in regards to orders that are sent to an incorrect addressI advised you that I was issuing a refund for the orders in question (*** & ***). Please note, we may be unable to do this for future orders shipped to a wrong address, as we do not have control over the shipping address selected for online ordersI also suggested for you to log into the account online to ensure that any previous incorrect addresses have been removed, this is maintained solely by you and Evine cannot make any changes If you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at b@evine.com between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, Bridget *** Executive Resolution Office Evine CC: Revdex.com

April 13, *** *** *** *** ** Neward, OH 43055- Cr: *** Case#: *** Dear *** ***, We have received your complaint from the Revdex.com regarding your online order that shipped to a wrong address. I apologize for any inconvenience this has caused During our conversation April 7, 2017, I advised you that our records show that the address was not changed or updated when the order was placed online. I advised you that I can try to assist by sending UPS to pick up the packages and return them to our warehouse so that you can be refunded; however, after tracking the packages, I advised you that per the USPS tracking, the packages were forwarded to the current address on file as of April 4, 2017. I suggested that you contact your sister and advise her that the packages are being forwarded. If you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at *** between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, LeShonn *** Executive Resolution Office Evine CC: Revdex.com

Initial Business Response /* (1000, 5, 2015/12/02) */
Dear Ms***,
EVINE Live would like to thank you for taking the time to share your concerns with us regarding your order
Our records indicate that on November 27th, you placed XXXXXXXXX for a Swagway self-balancing hover board
requesting a payment plan of six monthly paymentsBy requesting the ValuePay option you are agreeing to the terms and conditions of ValuePay with EVINE LiveOrders may be subject to credit approval by EVINE Live and EVINE Live may review credit reports to qualify customers for ValuePayEVINE Live reserves the right to limit or restrict the use of ValuePay at any timeThis information is on our web site at www.evine.com
When using ValuePay, EVINE Live is extending you credit because we ship merchandise to you before full payment is receivedBecause of this process, EVINE Live has a legally permissible purpose to pull a credit report as this information is intended to be used for a credit transactionWe use Equifax Information Services LLC to obtain credit report informationWe submit the customer's name and address as it is provided to usThere is also a disclaimer on our website and on air that indicates that ValuePay is available to qualifying customers
If you have any further questions please contact our office at X-XXX-XXX-XXXX
Sincerely,
M***
Credit Payment Specialist II
Initial Consumer Rebuttal /* (3000, 7, 2015/12/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
When you accept my payment from another credit card company reguardless of the form of payment what would give you the right to run a credit report without my authorization as if someone is applying for an Evine credit cardIf it would state that at check I would have never ever purchased from your company your company is the worst business to deal with you do not see QVC or HSN running credit reports on items you purchase on their value pay plan I guess my next step is the Federal Trade Commision since you are very difficult to deal withAfter further research done on Evine complaints I see that this company is terrible to do business withNever once out of all the purchases I've done at Evine has a credit report been ran so why would a consumer think you would ever do that no matter if it is value pay or notBuyers beware if you purchase an item from Evine they will pull your credit report without your authorization like they did to me and knocked points off on my credit score and then cancel your order
Final Business Response /* (4000, 9, 2015/12/03) */
Dear Ms***,
We have received further correspondence regarding your recent Revdex.com inquiryIt appears that our previous communications with you did not explain the issue as well as you would have liked
When order number XXXXXXXXX was placed online, you requested to use our ValuePay option, and you agreed to the terms and conditions of ValuePay with EVINE LiveOrders may be subject to credit approval by EVINE Live and EVINE Live may review credit reports to qualify customers for ValuePay
EVINE Live reserves the right to limit or restrict the use of ValuePay at any timeThis information is on our web site at www.evine.comWhen you are placing your order online and chose the ValuePay option there is a "What is ValuePay" icon which you can click on for more informationA disclaimer is also listed under "Terms Of Use."
If you have any further questions please contact our office at X-XXX-XXX-XXXX
Sincerely,
M***
Credit Payment Specialist II

March 29, *** *** ** *** *** *** Charlottesville, VA 22901-Cr: *** Case#: *** Dear *** ***, We have received your complaint from the Revdex.com regarding your Sharp Aquos 48” television (order#***). I
apologize for any inconvenience this has causedPer our conversation on March 28, 2016, I advised you that the manufacture warranty was for one year limited parts and laborUnfortunately, since you purchased this on October 15, your warranty time frame has lapsed and there was nothing further that EVINE could help withIf you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at ***between the hours of 9am-5:30pm EST, Monday through FridayThank you for your understanding and cooperationSincerely, Bridget *** Executive Resolution Office EVINE Live CC: Revdex.com

I am rejecting this response because:
Until I see actual agreed upon adjustments on my Evine credit card I will not consider the complaint resolvedTo date the adjustments are not on my credit card statementI do not trust this business

Dear *** ***, Thank you for contacting Evine in regards to order ***, items 721-- Kate & Mallory Stretch Knit Elbow Sleeved Draped Front Uneven Hem Tunic and item 726-- Kate & Mallory Stretch Knit 3/Sleeved Mesh Shoulder V-Neck Top. As previously advised Evine has a thirty-day return time frame, these items did not originally reach our warehouse within this timeframe. We apologize these items did not meet your needs. At this time Evine will accept the items back to our warehouse. The items must reach our Bowling Green, KY warehouse no later than December 21st to be accept and processed as late returns. If the items are not received by December 21st the items will be returned to you. I have emailed you a new SmartLabel to return the items through the USPS. Please be advised the SmartLabel can take up to days to be delivered once provided to USPS. If at any time, you would like to check the progress of your return, go to www.evine.comChoose "Order Status" at the top of the page, click on "Track My SmartLabel Return" and type in the order number of the item(s) you returnedIf you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at *** between the hours of 9:30am-6:00pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, Diana *** Executive Resolution Office Evine CC: Revdex.com

Dear Mr***, EVINE Live is in receipt of your letter regarding concerns you have on your account. Our records indicate on June 19, the installments on your ValuePay became due for order number ***We do show that you went online July 3, and updated
your credit card information on the Invicta TI-watch, however you did not update the new credit card information on the Invicta Pro Diver watchUnfortunalty, your card declined the charges for these paymentsOur Reauthorization Department made several attempts to contact you via the phone number we have on file and were unsuccessful in reaching you Your account is now with our collection vendor Central Credit Services, they did attempt to reach out to you on August 2, and when they advised why they were calling you disconnected the callAt this time the full balance of $is due and payment arrangements can be made by calling Central Credit Services at ###-###-#### If you have any further questions please contact our office at ###-###-#### Sincerely, L*** Credit Payment Specialist II CC: Revdex.com

Initial Business Response /* (1000, 5, 2016/01/08) */
Dear Ms***,
EVINE Live is in receipt of your letter to the Revdex.com
Our records indicate that on December 8th, you placed Order Number XXXXXXXXX for two Isomers Copper P Concentrate & Deep Crease Correction
Cream requesting a payment plan of six monthly payments on eachBy requesting the ValuePay option you are agreeing to the terms and conditions of ValuePay with EVINE LiveOrders may be subject to credit approval by EVINE Live and EVINE Live may review credit reports to qualify customers for ValuePayEVINE Live reserves the right to limit or restrict the use of ValuePay at any timeThis information is on our web site at www.evine.comWhen you placed your order online and chose the ValuePay option there is a "What is ValuePay" icon which you can click on for more informationA disclaimer is also listed under "Terms of Use."
When using ValuePay, EVINE Live is extending you credit because we ship merchandise to you before full payment is receivedBecause of this process, EVINE Live has a legally permissible purpose to pull a credit report as this information is intended to be used for a credit transactionWe use Equifax Information Services LLC to obtain credit report informationWe submit the customer's name and address as it is provided to usThere is also a disclaimer on our website and on air that indicates that ValuePay is available to qualifying customers
If you have any further questions please contact our office at X-XXX-XXX-XXXX
Sincerely,
K***
Credit Specialist II
Initial Consumer Rebuttal /* (3000, 7, 2016/01/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The reason being, that Evine does not put it right out there so customers know their business practice, when a customer uses their Value PayAccording to Linell,supervisor in your Credit Dept, Evine pulls a hard copy on EVERYONE who uses Value Pay, one time a year no matter whatIf this is your practice, then let it be knownYour comment to me is that you MAY check creditWho's not telling it like it is? Evine, now to cover their behinds, or a supervisor who works daily in you Credit Dept.? Tell everyone who deals with you, what your practice really is if a customer uses your Value Pay, that Evine
and all of their spokespersons eagerly extoll and encourageWhy then, do they not also advise you that they will pull a hard copy of your credit report, on a yearly basis? Most customers will then know that that means, your credit score will be dinged and then they can decide if they wish to proceed with that purchase using Value Pay, or making the purchase at all
Evine also responded using a canned lawyer drawn responseWhere is your response to the information given to me by Linell, supervisor, in your Credit Dept? And do you not even grcare about losing a customer? After she told me that Evine pulls a hard copy of Everyone's credit once a year, if you use Value Pay, I indicated that I would not do business with a company that doesn't expose that information and that I would send back the merchandise I had recently purchased and was in the acceptable return time frameAnd what was her "customer friendly" response? Her response to me was, "Fine"Let everyone out there in TV land know what you truly think of your customers and how you don't care about them, at all!!!
on a yearly basis, resulting in dinging your credit score?
Final Business Response /* (4000, 9, 2016/01/13) */
Dear Ms***,
This letter is in response to your recent Revdex.com inquiryIt appears that our previous communications with you did not explain the issue as well as you would have liked
You had stated that you were told by an EVINE Live representative that credit information may be pulled once a yearWe pull credit periodically as warranted by your account balanceWe are not notified in advance which order will prompt a credit evaluationWe have several disclaimers on our website www.evine.com and on our programming
Sincerely,
K***
Credit Payments Lead
CC: Revdex.com

Initial Business Response /* (1000, 5, 2016/01/26) */
Dear *** ***,
We have received your complaint from the Revdex.com regarding the tax associated with a shipping and handling charge on a recent order you returned (order # XXXXXXXXX)I apologize for any inconvenience this
has caused
This item included a shipping and handling charge of $5.99, which is not refunded when your return is processedAs this order was shipped to Pennsylvania, a state which requires EVINE Live to charge tax on shipping and handling, there is $in tax associated with the $shipping and handling chargeAs the $shipping and handling is not refunded when the return is processed, the $in tax is not processed either
In your complaint you state that you believe you were not charged tax on the shipping and handling when the item was sent to you, but you were charged tax when the item is returnedWe believe that this may be due to how tax is shown on our invoiceIt is not specifically broken down to differentiate the amount designated to the shipping, but only shown as a tax total per line on the invoice
If you would like to discuss this matter further, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at ***@evine.com between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
Douglas ***
Executive Resolution Office
EVINE Live
CC: Revdex.com
Initial Consumer Rebuttal /* (2000, 7, 2016/01/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept their responseIt was more detailed than previously received from their customer serviceI still think that they overcharge their customers for shipping and their return policy should be improved

Initial Business Response /* (1000, 5, 2016/01/13) */
Dear *** ***,
We have received your complaint from the Revdex.com regarding the late return of an Anuschka handbag (order XXXXXXXXX)I apologize for any inconvenience this has caused
During our conversation on January
8, 2016, we discussed this orderI advised you that the order was placed on September 27, 2015, and that you had reported that you had not received this order on October 16, The package tracking indicates that this package was delivered on October 3,
EVINE Live sent you forms via email to fill out as part of our delivery claim processOn November, 13, 2015, you contacted EVINE Live and new forms were mailed to youYou advised me that in early December 2015, the package suddenly showed up at your residence and that you returned the packageYou did not notify EVINE Live that you had received the package
When this order was received in our returns department, it was rejected as a late return and sent back to youDuring our conversation I did agree to extend the return date for you, and you have since returned this order for a refund
If you would like to discuss this matter further, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at ***@evine.com between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
Douglas ***
Office of the President
EVINE Live
CC: Revdex.com

Dear *** ***, We have received your complaint from the Revdex.com regarding your return of the Kalorik digital slow cooker (order#***). I apologize for any inconvenience this has causedPer our conversation on March 28, 2016, I advised you that a full refund did
process on March 26, to the MasterCard that was used on the orderThe refund can take 3-business days to process back to your original method of paymentYou had indicated you paid for the return postageI advised since the item was defective we would be happy to reimburse your postage paid, providing you could fax me the receiptOur fax number is ###-###-####If you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at *** between the hours of 9am-5:30pm EST, Monday through FridayThank you for your understanding and cooperationSincerely, Bridget *** Executive Resolution Office EVINE Live CC: Revdex.com *** ** *** ***

Initial Business Response /* (1000, 5, 2015/12/21) */
Dear Ms***,
EVINE Live would like to thank you for taking the time to share your concerns with us regarding your order
Our records indicate that on October 14th, you placed order number XXXXXXXXX for a Nuvision 7.85" Intel
1GB/16gb Tablet requesting a payment plan of six monthly paymentsBy requesting the ValuePay option you are agreeing to the terms and conditions of ValuePay with EVINE LiveOrders may be subject to credit approval by EVINE Live and EVINE Live may review credit reports to qualify customers for ValuePayEVINE Live reserves the right to limit or restrict the use of ValuePay at any timeThis information is on our web site at www.evine.com
When using ValuePay, EVINE Live is extending you credit because we ship merchandise to you before full payment is receivedBecause of this process, EVINE Live has a legally permissible purpose to pull a credit report as this information is intended to be used for a credit transactionWe use Equifax Information Services LLC to obtain credit report informationWe submit the customer's name and address as it is provided to usThere is also a disclaimer on our website and on air that indicates that ValuePay is available to qualifying customers
If you have any further questions please contact our office at X-XXX-XXX-XXXX
Sincerely,
Kim ***
Credit Specialist II
Initial Consumer Rebuttal /* (3000, 7, 2015/12/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Evine is no different from qvs or HSN who do not do a credit checkI was not aware that a credit check would be done let alone a hard inquiry that stays on the credit report for year just for the ability to purchase a product over a six month time frameIt should be made more visible and appears to be very deceivingThe order would not have been place if the terms were clear

Initial Business Response /* (1000, 5, 2015/12/03) */
Dear *** ***,
We have received your complaint from the Revdex.com regarding the problem with the Invicta 44MM Vintage Quartz Multifunction Leather Strap Watch( Order # XXXXXXXXX) I apologize for any inconvenience this
has caused
During our conversation on December 2, I advised you that EVINE Live would approve a late return for this orderI also emailed you a prepaid SmartLabel for the products to be returnedI advised you that once items are received at our returns department, a refund would be issued to the original method of payment that was used to place the order
If you would like to discuss this matter further, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at ***@evine.com between the hours of 9:30am-6pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
Maria ***
Office of the President
EVINE Live
CC: Revdex.com
Initial Consumer Rebuttal /* (2000, 7, 2015/12/14) */

Initial Business Response /* (1000, 5, 2015/05/01) */
Dear Mr***,
Evine Live would like to thank you for taking the time to share your concerns with us regarding your account
On 2/24/you placed order #XXXXXXXXX for a INVICTA II MEN'S QUARTZ DAY & DATE STAINLESS CASE LEATHER
STRAP WATCH BROWN MEN'SThis order was placed on your Visa ending *Unfortunalty this card declined the charge for $Per our conversation on 4/23/15, either payment will need to be made or proof of payment will need to be provided to remove your account from collectionsUnfortunatley the proof you provided is only a copy of the invoice we sent with your orderThis is a standard invoice that we send along with all our merchandiseTo bring your account current please contact Evine Live at X-XXX-XXX-XXXX or Central Portfolio Control at X-XXX-XXX-XXXX
Evine Live does not report to the Credit Bureaus, so this will not reflect against your credit ratingsWe apologize for any inconvenience you may have experienced as a result of this matter and hope that you continue to do business with Evine Live in the future
If you have any further questions please contact our office at X-XXX-XXX-XXXX
Sincerely,
** ***
Credit Collections Lead

May 11, Ms*** *** *** ** *** *** Evansville, IN RE: Cr *** Complaint number *** Dear Ms***, Evine is in receipt of your letter regarding concerns you have on
your account. Our records indicate on March 16, your ValuePays started declining on your Credit CardWe attempted to contact you via letter and phone but were unsuccessfulWe see that you updated your Credit Card online, however did not update the past due ValuePaysAt this time your account is currently in collections with *** *** *** for the amount of $You may contact them at ###-###-#### to make payment arrangments Evine does not report to the Credit Bureaus, so this will not reflect against your credit ratingsWe hope that you continue to do business with Evine in the future If you have any further questions please contact our office at ###-###-#### Sincerely, LO’*** Senior Credit Payment Specialist

Initial Business Response /* (1000, 8, 2015/09/14) */
Dear *** ***,
We have received your complaint from the Revdex.com regarding your damaged mattress replacement (order XXXXXXXXX)I apologize for any inconvenience this has caused
During our conversation on September
4, 2015, I advised you I would contact Simmons in regards to the damaged mattress and would contact you once I receive an updateOn September 11, 2015, I left you a voicemail advising that Simmons would be contacting you to initiate the process of getting the damaged mattress replaced
If you have any additional questions, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at ***@evine.com between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
LeShonn ***
Executive Resolution Office
EVINE Live
CC: Revdex.com
Initial Consumer Rebuttal /* (3000, 10, 2015/09/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I would like some sort of payment adjustment as well as this has consumed a lot of my time and has caused undue stress to meI will not be satisfied unless my last payments have been credited offAlso nothing was done until I opened this case, then they wanted to do something for me
Final Business Response /* (4000, 16, 2015/09/28) */
Dear *** ***,
We have received further correspondence from the Revdex.com regarding your damaged mattress replacement (order XXXXXXXXX)I apologize for any inconvenience this has caused
On September 21, I advised you that I processed an adjustment in the amount of $316.32, which would waive the last two Value Payments that were owed
On September 28, 2015, I left a voicemail asking you to confirm that you had set a delivery date as the delivery agent indicated they had spoken with you on September and scheduled delivery for September 29, between 3pm-7pm
If you have any additional questions, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at ***@evine.com between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
LeShonn ***
Executive Resolution Office
EVINE Live
CC: Revdex.com

Dear *** ***,
We have received your complaint from the Revdex.com regarding the return of your Striiv Fusion Bio Watch (order# ***)I apologize for any inconvenience this has caused
I have attempted to reach you via telephone to assist with the return, however I have
not received a call back from you
If you wish to discuss this matter further, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at ***@evine.com between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
LeShonn ***
Executive Resolution Office
EVINE Live
CC: Revdex.com