American Mint

9/5/2017Dear [redacted] :I am writing in reference to [redacted] rebuttal letter [redacted] filed an initial consumer complaint with the Revdex.com (Revdex.com) on 8/29/American Mint responded to [redacted] ***’ complaint in a letter dated 8/29/(hereinafter referred to as the “initial response letter)American Mint hereby restates and reincorporates its initial response letter by reference [redacted] filed a rebuttal to American Mint's initial response letter on 8/30/2017.In our initial response letter, we explained that [redacted] ***'s account had been processed internally as a post loss after he stated that he did not receive the $Silver Eagle coin and the Boston Tea Party coin [redacted] placed an order for the $Silver Eagle coin on 3/1/He made a credit card payment of $on 3/8/ [redacted] was shipped the Silver Eagle coinHe was also shipped next item in his coin collection series, the Boston Tea Party coin, to preview with no obligation to purchase pursuant to the American Mint Satisfaction Guarantee paragraph on [redacted] ***' order formOn 4/10/2017, [redacted] filed a credit card dispute concerning the $charge [redacted] alleged that he never received the Silver Eagle coin nor the Boston Tea Party coinAmerican Mint credited the $back to [redacted] account pending the outcome of the disputeOn 5/3/ [redacted] bank credited the $back to American Mint's account after we won the credit card disputeOn 6/15/2017, we processed [redacted] account internally as a post lossHis account was issued a credit in the amount of $On 6/16/his credit card was issued a refund payment in the amount of $He was refunded the payment he had already made for this orderAt this time, his account balance was clearedHowever, on 6/16/2017, [redacted] filed a second credit card dispute with his bank concerning the same $charge which had already been refunded to himAs a result, American Mint credited an additional $to [redacted] account pending the outcome of his second credit card disputeThis is why [redacted] now has an account balance of $and continues to be billed [redacted] has been refunded twice by American Mint in the amount of $when he was only owed one refund[redacted] alleges in his rebuttal letter that [redacted] had refunded American Mint the $backon 7/18/after he allegedly had [redacted] reverse his second credit card disputePlease note that American Mint has never received this amount back.American Mint requests that [redacted] provide American Mint with a [redacted] statement showing that we were refunded the $payment on 7/18/2017.We apologize for any inconvenience this may have caused [redacted] ***Please let me know if you need anything furtherThank you for your assistance in settling this matter.Sincerely,Susan DDirector of Client Services

12/302015Dear [redacted] ,I am writing in reference to [redacted] ***'s complaintWe received an introductory order form in the mail from [redacted] on 05/22/for a free Statue of Liberty Archival Edition Commemorative CoinWe received payment of $for shipping and handling with check # ***This package was shipped to [redacted] ***'s address on 05/26/Another item, a Liberty Bell Archival Edition Commemorative Coin, was sent along inside the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction GuaranteeThis paragraph also states "You will be billed only for the items you decide to keepIf you pay by credit card, future shipments will not be charged until days after the invoice dateYou are under no obligation! If you are not satisfied with any item that is shipped to you, you may send it back within days at our cost for replacement, credit or refund.” Enclosed is a copy of this order form.We do provide postage paid return labels upon request, as it states on the reverse side of our "Returns Information Form” enclosed in all of our packagesOur hours of operation, email address and toll free phone number are also located on this paperwork[redacted] called us on 05/30/regarding his shipmentHe requested to return the preview coinA postage paid return label was mailed to [redacted] ***We have had no further communication from [redacted] ***, nor have we received the return of the preview itemWe have enclosed a new postage paid return label for [redacted] ***'s conveniencePayment or return of the Liberty Bell Archival Edition Commemorative Coin will reconcile the account.We apologize for any inconvenience this may have caused [redacted] ***Please let me know if you need anything furtherThank you for your assistance in settling this matter.Sincerely,Susan D.Director of Client Services

Dear [redacted] :I am writing in reference to [redacted] complaintWe received an introductory order form in the mail from [redacted] on 12/8/for a Years Investment Strike coinA coupon Was applied to [redacted] account in order to cover her balance(The Years Investment Strike coin was $19.95.) This package was shipped to [redacted] address on 1/6/The next item in the collection series, a Princess Diana coin, was shipped to [redacted] address on 1/24/to preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction GuaranteeThis paragraph also states "You will be billed only for the items you decide to keepIf you pay by credit card, future shipments will not be charged until days after the invoice dateYou are under no obligation! If you are not satisfied with any item that is shipped to you, you may send it back within days at our cost for replacement, credit or refund.“We do provide postage paid return labels upon request, as it states on the reverse side of our "Returns Information Form” enclosed in all of our packagesOur hours of operation, email address and toll free phone number are also located on this paperwork[redacted] had filed a previous complaint with the Revdex.com (ID [redacted] ), which American Mint had previously responded to in its initial response letter dated 5/31/American Mint will restate the facts surrounding [redacted] initial complaint and then address her new allegations in her instant complaint.Please note that American Mint never received the return of the Princess Diana coinOn 4/1/2017, [redacted] contacted American Mint’s customer service center and indicated that she had returned the Princess Diana coinHowever, an American Mint customer service representative informed [redacted] that it had not received her return package containing the Princess Diana coin [redacted] claimed that she had mailed the package using her own return labelThe customer Service representative informed [redacted] that she could have contacted American Mint for a postage paid, self-addressed return label for use with her return if she had called earlier [redacted] was advised to contact her local post office with her tracking information in order to locate the package or file a claim with themAmerican Mint is not able to track packages which do not contain its own mailing labels.On 4/5/American Mint cancelled [redacted] subscription to the Princess Diana coin collection seriesOn this date, [redacted] again called American MintThis time, she again claimed that she had returned the Princess Diana coinShe also stated that she received a bill for this item and Would not pay for something that she did not orderAmerican Mints customer Service representative informed [redacted] that they still had not received her return package containing the Princess Diana coin and that it could not track her package as she did not use American Mints postage paid, self-addressed return labelThe representative advised [redacted] to use American Mint’s return labels in the future for all returns.Per [redacted] initial complaint, American Mint had processed [redacted] accountinternally as a post lossTherefore, we cleared [redacted] account balance and enclosed an account cleared letterIn her instant complaint, [redacted] claims that on 5/29/she wrote a check for her account to be paid in fullOn 5/31/2017, [redacted] alleges that she received an e-mail from the Revdex.com Stating that the debt had been forgiven and credited to her account so she called her bank and put a stop payment on the check she had mailedOn 6/7/2017, she allegedly received a letter from American Mint dated 5/26/claiming that her account had been sent to collectionsAgain, on 5/31/2017, she alleges that she received an e-mail from the Revdex.com stating that American Mint had forgiven her account [redacted] states that she has yet to receive a letter from American Mint Stating this.Please note that American Mint did include an account cleared letter with its initial response letter dated 5/31/It appears that [redacted] ’s check was sent out before American Mint had initially processed [redacted] ’s account internally as a post loss on 5/31/On 6/2/2017, American Mint received [redacted] check (***) which was put towards her post loss [redacted] had apparently already cancelled the check at the time American Mint received itThis is why [redacted] was charged additional fees for writing a bad check.Per [redacted] instant complaint, American Mint has again processed [redacted] account internally as a post loss and has written off her bad check feesThus, we have cleared [redacted] account balanceEnclosed is a current account cleared letter [redacted] should receive no further billing Statements as of 6/20/If [redacted] should receive a billing statement dated prior to 6/20/2017, she should either discard or ignore such statements We apologize for any inconvenience this may have caused [redacted] Please let me know if you need anything furtherThank you for your assistance in settling this matter.Sincerely,Director of Client Services [redacted] ***Dear [redacted] ,Thank you very much for your recent correspondenceYour letter has been referred to us for reply.We would like to inform you that your account has been cleared.Thank you for choosing AMERICAN MINTShould you have additional questions or concerns, please feel free to contact our Customer Service Department.Sincerely yours,Customer Service Department??

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: [redacted] did not refund the after I determined Amer Mint had issued a credit memo and [redacted] had debited them also (creating in essence credits)At the request of Amer Mint this week I have spoken with *** [redacted] said that "due to the way American Mint handled the transaction they were sent paperwork to complete & return to [redacted] in order to claim their 19.95"That info was passed onto Amer Mint this dateThis has become an issue between [redacted] & Amer Mint & I cannot fight the battle for themThat too was passed along to Amer Mint this date [redacted] requires the paperwork be completed & returned to which they will refund the I am out of the picture & have already scheduled with [redacted] payment of the before my due date of Sept 14th Regards, [redacted] ***

12/30/Dear [redacted] , I am writing in reference to [redacted] 's complaintWe have received multiple introductory order forms in the mail from her father, [redacted] All order forms contain the American Mint Satisfaction Guarantee which informs the customer that they are enrolling in a subscription to receive additional items for preview with no obligation to purchaseThis paragraph also states "You will be billed only for the items you decide to keepIf you pay by credit card, future shipments will not be charged until days after the invoice dateYou are under no obligation! If you are not satisfied with any item that is shipped to you, you may send it back within days at our cost for replacement, credit or refund.” We do provide postage paid return labels upon request, as it states on the reverse side of our "Returns Information Form” enclosed in all of our packagesOur hours of operation, email address and toll free phone number are also located on this paperwork.We received a letter from [redacted] on 8/20/asking to be removed from our mailing listWe then received an email on 8/26/also asking to be removed from our mailing listWe advised [redacted] that we had processed his 8/20/request and that it could take up to days for all advertisements to cease [redacted] called on 12/18/requesting an account statement for invoice and a current account statement was mailed to [redacted] showing were all checks had been creditedOn 12/29/we received an email from [redacted] stating that her father was receiving bills and coins that he did not want and that he had requested mailings be stopped on 8/20/We advised [redacted] that her father had been removed from further advertisement and product mailings and he was being billed for invoice which had been sent on 6/30/We further advised [redacted] that a postage paid return label could be provided if neededWe received another email from [redacted] on 12/30/requesting that, if her father pays off the outstanding balance, we stop sending him any products and provide a zero balance statement in writingWe advised [redacted] that if the outstanding balance was paid, a zero balance statement could be provided [redacted] was further advised that all open subscriptions for [redacted] have been cancelled and that he would not receive any additional items unless he places an additional order.We apologize for any inconvenience this may have caused [redacted] Please let me know if you need anything furtherThank you for your assistance in settling this matter.Sincerely,Director of Client Services

9/2/Dear [redacted] ,I am writing in reference to [redacted] ’ rebuttal [redacted] states that items are sent for preview with [redacted] Coin company, but American Mint disguises thatWe apologize that [redacted] feels that wayAll of American Mints order forms have a paragraph titled the American Mint Satisfaction GuaranteeThis paragraph was located right underneath [redacted] ’ signatureThis paragraph reads “by returning this form, you will have the privilege of receiving future issues in the collection through our FREE in-home approval serviceNo further action is required on your partIf you do not wish to preview future issues of the collection, please X out this paragraphThe American Mint Preferred Collector’s Price is guaranteed for youYou will be billed only for the items you decide to keepIf you pay by credit card, future shipments will not be charged until days after the invoice dateYou are under no obligation! If you are not satisfied with any item that is shipped to you, you may send it back within days at our cost for replacement, credit or refundAmerican Mint has no minimum purchase requirementsYou can cancel this service at any time by calling toll free 1-877-807-MINT.” [redacted] is only being billed for the Brasher EB Replica coin if he decides to keep itHe did not contact American Mint to state that he did not wish to keep this itemAs stated in the initial complaint response, the Brasher EB Replica coin can be returned to reconcile the accountA postage paid return label was already mailed to himThe Liberty Head Double Eagle coin that was ordered and paid via check # [redacted] is [redacted] ’ to keepAgain, we apologize for any inconvenience this may have caused [redacted] Let me know if you need anything furtherThank you for your assistance in settling this matter.Sincerely Susan DDirector of Client Services

I like the quality of coins and would buy here again

Dear [redacted] :I am Writing in reference to [redacted] 's complaintWe received an introductory order form in the mail from [redacted] on 3/21/for an Liberty Head Double Eagle coinWe received a credit card payment of $(the coin was free and the customer only had to pay $for shipping and handling)This package was shipped to [redacted] 's address on 3/22/Another item, an Half Union Replica coin, was sent along inside the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction GuaranteeThis paragraph also states “You will be billed only for the items you decide to keepIf you pay by credit card, future shipments will not be charged until days after the invoice dateYou are under no obligation! If you are not satisfied with any item that is shipped to you, you may send it back within days at our cost for replacement, credit or refundEnclosed is a copy of this order form.We do provide postage paid return labels upon request, as it states on the reverse side of our "Returns Information Form” enclosed in all of our packagesOur hours of operation, email address and toll free phone number are also located on this paperwork.Please advise [redacted] that he received the Half Union Replica coin for preview as a result of him not crossing off the American Mint Satisfaction Guarantee paragraph on his order form(Please See above) [redacted] alleges in his complaint that he never received this itemHowever, American Mint has verified that the package containing the Half Union Replica coin was delivered to himEnclosed is the product and tracking information formPlease note that this package was delivered to [redacted] 's address on 3/31/We have also enclosed a delivery confirmation letter for [redacted] ’s convenience.American Mint received a credit card payment in the amount of $on 4/21/ [redacted] 's credit card was charged this amount pursuant to the terms of the American Mint Satisfaction Guarantee paragraph as stated above and on his order formSince [redacted] keptthe Half Union Replica coin past the preview period, his credit card was charged for this item.On 4/24/2017, American Mint, pursuant to the terms of the Satisfaction Guarantee paragraph, shipped [redacted] the next coin in the collection series, the Indian Head Double Eagle coinThis item was also shipped for preview with no obligation to purchaseOn 5/24/American Mint received a credit card payment of $for this item [redacted] 's credit card was charged this amount pursuant to the terms of the American Mint Satisfaction Guarantee paragraphSince [redacted] kept the Indian Head Double Eagle coin past the preview period, his credit card was charged for this item[redacted] states in his complaint that he ordered the Liberty Head Double Eagle coin and the Indian Head Double Eagle coin, but never received these itemsAmerican Mint has verified that [redacted] received the package containing the Liberty Head Double Eagle coin on 3/31/American Mint has also verified that [redacted] refused the package containing the Indian Head Double Eagle coinWe have enclosed this package's product and tracking informationAccording to this document, [redacted] refused this package on 5/1/The package is en route back to American MintUpon receipt of the Indian Head Double Eagle coin, [redacted] will receive a refund for this item.American Mint has cancelled [redacted] ’s subscription to the Half Union Replica coin collection seriesHe should receive no further coinsAdditionally, American Mint has removed [redacted] from its mailing listPlease advise [redacted] to allow days for all mailings to CCSC.Weapologize for any inconvenience this pay have caused [redacted] Please let me know if you need anything furtherThank you for your assistance in settling this matter.Sincerely, [redacted] Susan D [redacted] Director of Client Services

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, I did not write a bad check as stated twice in the letterA stop payment was applied, it was not an overdraft, a bad check, or insufficient funds, it was a stop payment to prevent American Mint from depositing the check and applying funds to an account that should not have had funds applied since the forgiven account was apparently not forgiven Regards, [redacted]

03/01/2017Dear [redacted] ,I am writing in reference to [redacted] 's complaintWe received an introductory order form in the mail from [redacted] on 01/23/for a George Washington coinWe received payment of $($for the coin itself as well as $for shipping and handling) with check credit card ending in This package was shipped to [redacted] 's address on 01/24/Another item, a Abraham Lincoln coin, was sent along inside the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction GuaranteeThis paragraph also states "You will be billed only for the items you decide to keepIf you pay by credit card, future shipments will not be charged until days after the invoice dateYou are under no obligation! If you are not satisfied with any item that is shipped to you, you may send it back within days at our cost for replacement, credit or refund.” Enclosed is a copy of this order form.We do provide postage paid return labels upon request, as it states on the reverse side of our “Returns Information Form” enclosed in all of our packagesOur hours of operation, email address and toll free phone number are also located on this paperwork[redacted] has emailed and called our customer service departmentWe sent him a copy of the American Mint Satisfaction Guarantee as stated above.We have tracking [redacted] [redacted] that shows the package was in route to us but never arrived via USPS for us to credit his account.I have cleared the balance from his account for $since we do show it was in transit back to us.We apologize for any inconvenience this may have caused [redacted] Please let me know if you need anything furtherThank you for your assistance in settling this matter.Sincerely,Susan D.Director of Client Services

I am writing in reference to Mr. ***’s complaint. We received an introductory order form in the mail from Mr. [redacted] on 9/3/14 for a free Franklin $100 banknote commemorative coin. We received payment of $4.95 for shipping and handling with check #665. This package was shipped to Mr. ***’s... address on 9/4/14. Another item, a Hamilton $10 banknote commemorative coin, was sent along inside the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction Guarantee. Enclosed is a copy of this order form.We received a letter from Mr. [redacted] on 9/22/14, shortly after the package was shipped. In this letter, Mr. [redacted] stated that he only had to pay $4.95. Thus, Mr. [redacted] must've received this package since the only bill received at this time was the invoice enclosed inside the package. American Mint cancelled the “Banknotes of the USA” commemorative coin collection and mailed him a postage paid return label to return the Hamilton $10 banknote coin. On 11/17/14, we received another letter from Mr. ***. At this time, he stated that he did not receive the package in question. American Mint mailed him a delivery confirmation letter regarding the invoice. This letter is attached for review. Payment or return of the Hamilton $10 banknote coin will reconcile Mr. ***’s account. He paid $4.95 for the Franklin $100 banknote coin and that is his to keep. Enclosed is a copy of his account statement. We apologize for any inconvenience this may have caused Mr. ***. Let me know if you need anything further. Thank you for your assistance in settling this matter. Sincerely, [redacted] Director of Client Services

I am writing in reference to Mr***'s complaintWe received an introductory order form in the mail from Mr [redacted] on 06/20/for a Gold Double Eagle Replica coinWe received payment of $(coin was free just had to pay $for shipping and handling) with check #***This package was shipped to Mr***'s address on 06/21/Another item, an Paquet Double Eagle Archival Edition coin, was sent along inside the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction GuaranteeThis paragraph also states "You will be billed only for the items you decide to keepIf you pay by credit card, future shipments will not be charged until days after the invoice dateYou are under no obligation! If you are not satisfied with any item that is shipped to you, you may send it back within days at our cost for replacement, creditor refund." Enclosed is a copy of this order form.We do provide postage paid return labels upon request, as it states on the reverse side of our "Returns Information Form” enclosed in all of our packagesOur hours of operation, email address and toll free phone number are also located on this paperwork.Mr***'s complaint states that he received the merchandise but he never ordered the 2nd coin, which was sent as a preview item due to the American Mint Satisfaction Guarantee was not crossed off on the order form as it statesMr [redacted] called 06/24/he stated he didn't want to continue with the collection or keep the preview item, at that time we cancel the coin collectionand sent him a postage paid return label, to help Mr [redacted] return the unwanted items at no charge and clear the account balance.We apologize for any inconvenience this may have caused Mr***Please let me know if you need anything furtherThank you for your assistance in settling this matter.Director of Client Services

4/20/2017I am writing in reference to [redacted] 's complaint [redacted] has two accounts with American MintHis two account is are [redacted] and [redacted] [redacted] 's complaint addresses account # [redacted] Regarding account # [redacted] , we received an introductory order form in the mail from [redacted] on 3/1/for a Buffalo Bill Bowie KnifeWe received payment of $via a credit card payment (knife was $and there was a shipping and handling fee of $4.95)This package was shipped to [redacted] 's address on 3/7/Another item, a Davy Crockett Bowie Knife, was also sent in the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction GuaranteeThis paragraph also states “You will be billed only for the items you decide to keepIf you pay by credit card, future shipments will not be charged until days after the invoice dateYou are under no obligation! If you are not satisfied with any item that is shipped to you, you may send it back within days at our cost for replacement, credit or refund.” Enclosed is a copy of this order form.We do provide postage paid return labels upon request, as it states on the reverse side of our “Returns Information Form” enclosed in all of our packagesOur hours of operation, email address and toll free phone number are also located on this paperwork[redacted] kept the Davy Crockett Bowie Knife past the day period as stated above in the American Mint Satisfaction Guarantee, and thus, was charged $for the knife [redacted] returned the Buffalo Bill Bowie Knife and the Davy Crockett Bowie Knife on April 12, American Mint acknowledges this receiptTherefore, the customer's account was cleared as to these items and he received a refundAdditionally, the customer's subscription to the knife collection was cancelled at this time.Prior to [redacted] 's knife subscription being cancelled, an additional order was placed on April 7, with American MintAs a result, [redacted] was charged $($for a Wyatt Earp Bowie Knife and $for shipping and handling) The Wyatt Earp Bowie Knife was shipped to [redacted] on the same day[redacted] 's complaint alleges that he bought a collectible knife for $and then received another knife he did not buy, and therefore, his credit card was charged $He states that he returned the knives at a cost of $shippingPlease note that customers are provided a postage-prepaid return label to make returnsPlease advise [redacted] that his return package containing the Buffalo Bill Bowie Knife and the Davy Crockett Bowie Knife pursuant to invoice #have been received by American Mint and his account has been cleared as to these two itemsHe has received a refund as to these two itemsAdditionally, his subscription to the knife collection has been cancelled.Regarding invoice #2, (which charged [redacted] $for a Wyatt Earp Bowie Knife and a shipping and handling fee) please advise [redacted] to return the Wyatt Earp Bowie Knife in order to clear his account as to Invoice #Enclosed is a Postage Return LabelWe never received any phone calls from [redacted] regarding this matterIf we had, we would have advised [redacted] to complete the steps detailed abovePlease advise [redacted] that he will receive no more coins or knives and that it takes days for mailings to cease.Regarding [redacted] 's second account with American Mint (account # [redacted] ), which is not at issue in his Revdex.com Complaint (ID # [redacted] ), American Mint received an introductory order (for coin) on 2/24/in the mail from [redacted] for a Gold DblEagle ReplicaWe received payment from [redacted] via credit card in the amount of $(coin was free with $shipping and handling fee) This package was shipped to [redacted] ’s address on 3/9/Another item, Paquet DblEagle Archiv, was also sent in the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction GuaranteeThis paragraph also states “You will be billed only for the items you decide to keepIf you pay by credit card, future shipments will not be charged until days after the invoice dateYou are under no obligation! If you are not satisfied with any item that is shipped to you, you may send it back within days at our cost for replacement, credit or refund.” Enclosed is a copy of this order form.We do provide postage paid return labels upon request, as it states on the reverse side of our "Returns Information Form” enclosed in all of our packagesOur hours of operation, email address and toll free phone number are also located on this paperwork[redacted] kept the Paquet DblEagle Archiv coin past the day period as stated above in the American Mint Satisfaction Guarantee, and thus, was charged $for the coin [redacted] returned the Gold DblEagle Replica and the Paquet DblEagle Archiv coin on April 12, American Mint acknowledges this receiptTherefore, the customer's account was cleared as to these items and he received a refundAdditionally, the customer's Subscription to the coin collection was cancelled at this time.Prior to [redacted] 's coin Subscription being cancelled, an additional order was placed on April 11, with American MintAs a result, [redacted] was charged $($for a Liberty Head Eagle Archiv and $for shipping and handling) The Liberty Head Eagle Archiv was shipped to [redacted] on the same dayPlease advise [redacted] that this coin is currently in transit and he should be receiving it soonIn addition to returning the Wyatt Earp Bowie Knife as detailed above with the enclosed pre-paid mailing label, [redacted] should also include the Liberty Head Eagle Archiv coin in order to clear his second account, account # [redacted] Additionally, please inform [redacted] that he will receive no more coins or knives and his subscriptions to both have been cancelled [redacted] should no longer receive mailings after daysAfter [redacted] returns his Wyatt Earp Bowie Knife and Liberty Head Eagle Archiv coin, both of his accounts (#s [redacted] and 27.665712) will be cleared and he will receive a refund for these items.We apologize for any inconvenience this may have caused [redacted] Please let me know if you need anything furtherThank you for your assistance in settling this matter.Sincerely,Susan DDirector of Client Services

I am writing in reference to Mr***'s complaint Mr [redacted] references that the invoice, dated 11/7/14, "has amount due listed." This referenced invoice is invoice #5, which is a Gold Double Eagle Proof coin that Mr [redacted] ordered and paid in full This particular invoice was enclosed inside the package containing invoice #and only pertained to this package However, Mr***'s account is outstanding for invoice #3, the Hamilton $banknote coin Mr [redacted] has been receiving reminder notices in reference to this invoiceMr [redacted] is under the impression that he is being billed for a paper note Mr [redacted] ordered a Franklin $banknote coin A Hamilton $banknote coin was sent along for preview These coins have a picture of a bank paper note on the back of the coin itself Enclosed is a picture of this outstanding coin Payment or return of this Hamilton $banknote coin will reconcile the outstanding account balance We apologize for any inconvenience this may have caused Mr*** Please let me know if you need anything further Thank you for your assistance in settling this matterSincerely, [redacted] Director of Client Services

03/29/2017To [redacted] ,I am writing in reference to [redacted] ' complaintWe received an introductory order form in the mail from [redacted] on 01/19/for a Gold Double Eagle Replica coinWe received payment of $(coin was free just had to pay $for shipping and handling) with check #***This package was shipped to [redacted] ' address on 01/20/Another item, a Turban Head Eagle Archival coin was sent along inside the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction GuaranteeThis paragraph also states "You will be billed only for the items you decide to keepIf you pay by credit card, future shipments will not be charged until days after the invoice dateYou are under no obligation! If you are not satisfied with any item that is shipped to you, you may send it back within days at our cost for replacement, credit or refund.” Enclosed is a copy of this order form.We do provide postage paid return labels upon request, as it states on the reverse side of our “Returns Information Form” enclosed in all of our packagesOur hours of operation, email address and toll free phone number are also located on this paperwork[redacted] complaint states that he received the merchandise but never ordered the Turban Head Eagle, we advised him it was sent as a preview item due to the American Mint Satisfaction Guarantee was not crossed off on the order form as it states [redacted] states he doesn't Want to continue with the collection, so we canceled the coin collectionIn order to clear [redacted] ' account he will either need to pay the $or return the Turban Head Eagle Archival coin“Enclosed is a postage paid return label.We apologize for any inconvenience this may have caused [redacted] Please let me know if you need anything furtherThank you for your assistance in settling this matter.Sincerely,Susan DDirector of Client Services

Dear [redacted] :I am writing in reference to the reopening of [redacted] complaintWe received an introductory order form in the mail from [redacted] on 3/27/for a Donald Trump coinWe received payment of $(the coin itself was free customer only had to $for shipping and handling) with check # This package was shipped to [redacted] address on 3/28/Another item, a Dwight DEisenhower coin, was sent along inside the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction GuaranteeThis paragraph also states “You will be billed only for the items you decide to keepIf you pay by credit card, future shipments will not be charged until days after the invoice dateYou are under no obligation! If you are not satisfied with any item that is shipped to you, you may send it back within days at our cost for replacement, credit or refundEnclosed is a copy of this order form.We do provide postage paid return labels upon request, as it states on the reverse side of our “Returns Information Form” enclosed in all of our packagesOur hours of operation, email address and toll free phone number are also located on this paperWork.On 6/9/American Mint received a return package from [redacted] containing theDwight DEisenhower coinTherefore, a credit in the amount of Swas issued to [redacted] account.Per this complaint, American Mint has cleared [redacted] account balanceEnclosed is an account cleared letterPlease note that [redacted] Subscription to the Dwight DEisenhower coin collection series has been cancelledAdditionally, American Mint removed [redacted] from its mailing list on 5/16/Since it takes days for all mailings to cease, [redacted] should no longer receive any mailings after 8/16/If [redacted] receives additional mail prior to this date, please have him either discard or ignore these mailings [redacted] should no longer receive any additional billing statementsWe apologize for any inconvenience this may have caused [redacted] Please let me know if you need anything furtherThank you for your assistance in settling this matter.SincerelySán D [redacted] Director of Client ServicesDear [redacted] .Thank you very much for your recent correspondenceYour letter has been referred to us for reply.We would like to inform you that your account has been cleared.Thank you for choosing AMERICAN MINTShould you have additional questions or concerns, please feel free to contact our Customer Service Department.Sincerely yours,Customer Service Department

Complaint: [redacted] I am rejecting this response because: [redacted] 8/24/2017For AMERICAN MINT through Revdex.com Their letter/statement dated Ref: ID No [redacted] Dear [redacted] :Thank you for again forwarding me the letter/statement from American MintIt’s heartening to note that the company has taken one more step toward correcting their stand and reducing their claim from $(on 7/28/to $(on 8/15/17)They, at last acknowledged my legitimate claims - though only partially - and mentioned $credit given to me as of 1/9/- but I have yet to see that in my bank statementI don’t know where it has gone, if given at all.American Mint has still not acknowledged the returned packets of coins that I did not order, and had written to them several times to NOT SEND ME ANYTHING UNLESS I ORDERFrom 5/20/to 12/13/ I returned packets to American Mint (one was a combined pack of coins they sent separately – of course without my order.) These returned items have not been acknowledged and their claimed cost – charged to my credit card – has not been credited, so far.Returned items include: Pheasant knife ($59.95), $Washington coin ($89.95), Liberty Head Replica ($79.95), Paquet DBLEagle Arch($89.95), Liberty Bell ($85.90), Freedom (item [redacted] - $135.90) and Farragut ($99.95).Please note, I have mentioned earlier also, that I have not placed any high-cost order (except one, and I have paid for it) and still American Mint dumped these other costly un-ordered and unwanted things and charged my credit cards for which I am still paying interest to the bank I hope this matter would be resolved speedily taking into account my submission.Thanks and regards[redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThank you! Regards, [redacted] ***

3/15/Dear [redacted] ,I am writing in reference to [redacted] ***’s complaintWe received an introductory order form in the mail from [redacted] on 9/16/for a free Liberty - Remembering 9/Commemorative coinWe received payment of $for shipping and handling with check #***This package was shipped to [redacted] ***'s address on 9/17/Another item, a 9/Heroes Freedom Medal coin, was sent along inside the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction GuaranteeThis paragraph also states “You will be billed only for the items you decide to keepIf you pay by credit card, future shipments will not be charged until days after the invoice dateYou are under no obligation! If you are not satisfied with any item that is shipped to you, you may send it back within days at our cost for replacement, credit or refund.” Enclosed is a copy of this order form.We do provide postage paid return labels upon request, as it states on the reverse side of our "Returns Information Form” enclosed in all of our packagesOur hours of operation, email address and toll free phone number are also located on this paperwork.We received a letter from [redacted] on 2/12/stating that he had paid for the item he had wanted and had returned the 9/Heroes Freedom Medal coin [redacted] did not contact us for a postage paid return label to return the unwanted itemWe sent [redacted] a letter stating that we had no record of receiving his return and as he had not used our postage paid return label we were unable to track the itemWe advised [redacted] to contact his local post office to file a claimPayment or return of the 9/Heroes Freedom Medal coin will reconcile the account.We apologize for any inconvenience this may have caused [redacted] ***Please let me know if you need anything furtherThank you for your assistance in settling this matter.Sincerely,Susan DDirector of Client Services

03/29/2017To [redacted] ,I am writing in reference to [redacted] ***'s complaintWe received an introductory order form in the mail from [redacted] on 02/11/for a Donald Trump - Battle coinWe received payment of $(coin was free just had to pay $for shipping & handling plus PA tax) by credit/debit cardThis package was shipped to [redacted] ***'s address on 02/13/Another item, a Donald Trump - Business coin was sent along inside the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction GuaranteeThis paragraph also states “You will be billed only for the items you decide to keepIf you pay by credit card, future shipments will not be charged until days after the invoice dateYou are under no obligation! If you are not satisfied with any item that is shipped to you, you may send it back within days at our cost for replacement, credit or refund.” Enclosed is a copy of this order form.We do provide postage paid return labels upon request, as it states on the reverse side of our "Returns Information Form” enclosed in all of our packagesOur hours of operation, email address and toll free phone number are also located on this paperwork[redacted] ***'s complaint states that she received the merchandise but never ordered the Donald Trump - Business coinWe advised it was sent as a preview item due to the American Mint Satisfaction Guarantee was not crossed off on the order form as it states [redacted] states she returned the Trump - Business coin but was never refunded the $that she was charged 03/16/She never received her refund because she returned the wrong coin, instead she returned the Trump - Battle coin, which was the free coinSince this was [redacted] first order, We did a one time even exchange and we will refund the $back to her credit/debit card on 03/30/2017.We apologize for any inconvenience this may have caused [redacted] ***Please let me know if you need anything furtherThank you for your assistance in settling this matter.Sincerely,Susan DDirector of Client Services