American Muscle

Dear Sir, This was not credited to [redacted] in error - generally tuners are non returnable items however we certainly did make an exception in this case and apologize for the issue A refund in the full amount for $was issued on 8/to the customers original form of payment Please let me know if there is anything else I can do to assist in this matterBest Regards, Andrew D [redacted] Director of Customer Service

Dear Sir/Madam, Thank you for forwarding the issue to my attention After reviewing the customers complaint, internal correspondence and speaking with two supervisors who reviewed this complaint previously at the customer's request we have to respectfully decline to replace or refund in full On 6/We were contacted by the customer and per the customer serve agent's notes (Nat Patterson) the customer stated that "They installed them in the dark over the weekend" Nat then notes the customer states they "Noticed scratches in the Lug Nut Wells on of the wheels that had been installedOur warranty exclusions are as follows: American Muscle's obligation under these warranties is limited to repair or replacement at our sole discretion, without charge excluding freight if wheel(s) are found to be defectiveThis warranty excludes: Any wheels that have been damaged due to abuse, neglect, misuse, or that have been repaired or alteredWheels that have been used for off-road or racingWheels that have been damaged due to adverse weather conditions, or road chemicalsWheels that have been improperly installed or installed with other than recommended accessoriesWheels that have been installed with tires that exceed the recommended size or installed on vehicles that they were not specifically intendedTransfer of title by the original purchaser voids the warranty We explained that the improper installation voided the warranty and had they contacted us prior to installation/installed correctly we would have been glad to replace the wheels However we would be happy to credit the customers $for the cost of some touch up paint, even though the warranty has been voided and we are under no obligation to do so as a gesture of good faith If this is acceptable to the customer please let me know

Hi ***,I'm sorry to hear about the inconvenience you have had with your orderI looked at your order and your email to the Revdex.com and I think I found where some of the confusion is coming fromOn July 9th you did place an order for wheels (tires) but you ordered AMR Black Wheel - 19x (total)I have attached a copy of your confirmation email that was sent to you on the 9th as wellOn July you called to set up a return (RMA) because you ordered the incorrect color wheels (RMA) email sent to you on the is also attached) so we set up a return for the black wheels to create you a store credit once the wheels where checked in by our returns departmentIn that email sent to you on the it states: "Your credit will be issued within business days of the receipt of your return." We received your wheels back on July 17th so business days from there is: July (business days are Monday - Friday)I understand this is an inconvenience for you and I do want to help you with this situation but this is the RMA procedureWhat I'm going to do is contact my RMA team and see if I can your return processed in the next few daysThan I can create the store credit so we can place an order for the correct color wheels you wantAgain I'm sorry this order was an inconvenience for you and I will work with you to make this situation go as smoothly as possibleBelow you will find my contact info if you would like to contact me directly.Thank you, [redacted] | CS FLOOR MANAGER ###-###-#### [redacted]

My apologies you are dissatisfied with the response, however the privacy policy is explicit in what and how information will be handled At this point we consider the matter closed

Dear Sir, Our apologies, we ship same day and were unable to pull the order before it was shipped Looks like the customer has a ' [redacted] and this part is for a 12'-' [redacted] per our website However we have gone ahead and performed a [redacted] intercept on the shipment and issued a refund on 12/so at this point the customer is whole Happy to have helped out and please let me know if there is anything else we can doAndrew D [redacted] Director of Customer Service

Our Final We apologize [redacted] ’s three attempts to order the [redacted] Hood Vent Scoops have been canceled by our vendor [redacted] We apologize for the inconvenience this may have caused him The resolution we can offer and have offered previously, is for the customer to send in a check or money order, once the cleared we would manually process the order for the customer

Hello, We have spoken with [redacted] and addressed his concerns regarding the fitment of the hood scoop and believe we have resolved the issue to his satisfaction Should that not be the case he is welcome to contact me directly and I would be happy to assistAndrew D [redacted] Director of Customer Service

Hello, Both our support and the technical support lines at [redacted] (The part’s manufacturer) attempted to help the customer in installing this part and explaining that what he was attempting to do was incorrect Despite multiple attempts on both our parts to assist the customer we were unable to persuade him to follow our instructions Below are the comments from one of the lead engineers at [redacted] who we partnered with in an attempt to help [redacted] ***: He is not supposed to re-use his factory [redacted] chin splitter reinforcement part with our splitter If he just uses the close out panel underneath and eliminates the reinforcement, he should be in business Watch the installation video on the website He may need to buy a factory [redacted] close out if he is worried about debris hitting his radiatorAdditionally the customer in no way was obligated or required to destroy the components he would like replaced for free We did offer the customer a -10% discount on ordering replacements for the components that he damaged as a voluntary gesture of good will and are willing to reiterate that offer however our final position is the customer uninstalled and attempted to install the components correctly and choose to ignore the recommendations and advice of both the service team at American Muscle and the Technical Support line at *** Best Regards Andrew D***Director of Customer Service

Dear Sir,The tire was purchased approximately six (6) months ago in April and after three separate members of our management team viewed the video provided by [redacted] of the damage to his tire, we have concluded that it appears the issue with the tire is caused due to road damage We have extended an offer of $off a new tire as a replacement (The tire normally retails for $149.99) as a customer service gesture to [redacted] This is our final position on this issue Best Regards,Andrew D***Director of Customer Service

Hello, We did have an all sales final policy at our scratch and dent tent at the car show as [redacted] indicates, however we certainly value him as a customer and appreciate his attendance at the show While we are unable to accept returns I would be happy to provide him with a $credit he can use on his next order with AmericanMuscle.com He would just need to call the order in and ask that we apply the credit toward his purchase The credit will remain in our system for months so it would need to be used prior to expiration If this is acceptable I will get [redacted] set up with that $credit in our system Best Regards Andrew D [redacted] Director of Customer Service

Bought a set of sr coilovers within I'd say months I went over train tracks "snap" one brokeSo I called and they said they really won't have a warranty and it will not be coveredYou get what you pay for

Hello [redacted] ,I do apologize that we were unable to fulfill the order for the [redacted] clutch kit That item was deeply discounted for our holiday sale (about 75% off retail) because we have discontinued it and quantities were limited Unfortunately it literally flew off the shelves Because it never shipped, your credit card was never charged and we have set up $of store credit for you to be used toward a future purchase as an apology in good faith This will allow you to order up to $worth of product off our website at no cost to you or you can use it to offset the cost of another clutch kit, whatever works best The store credit can be combined with sales and promotions, so if a comparable clutch does go on sale again you are more than welcome to use your store credit toward that order.I hope this helps but please feel free to call us and ask for me directly if I can be of any further assistance,Andrew D***Director of Customer Service

Refund for $issued 8/

Hi [redacted] ,I'm very sorry to hear about your car and issues with gauge insert you orderedI'm very glad to hear you are okay and sounds like you caught the fire before it got to badI have never seen this issue on these gauges, they are a top seller for us as wellWe do not produce these gauges so I would like to pass your experience along to the manufacturerDo you have an estimate on the repairs of your car and detail? I'm not sure we can coverage the entire repair for you but I would like to help you with itMy contact info is below if you can send me some pictures, shop report, and estimates I can see what we can do for youAlso if you would like to contact me directly please feel freeAgain I'm very happy to hear you are okay, but I'm very sorry about your car.Thank you, MIKE J [redacted] | CS FLOOR MANAGER ###-###-#### [redacted]

The membership purchased in did not included supercharged applications and [redacted] tuning did not support the tuning of supercharged applications at the time A supercharger is a complicated forced air induction piece of equipment and requires a significant level of investment to support the ability to write tunes for Failure to support and write tunes correctly can result in damage or the destruction of the vehicle's engine We have launched an upgraded tunes for life program for individuals with supercharged applications and allow individuals who purchased our regular tunes for life membership to upgrade to the membership plan that includes superchargers We only charge them the difference between the two programs - no more The $represents the difference between a Tunes for Life with Super Charged Applications ($249.99) and our non super charged ($149.99) Again to be clear - supercharged applications were not available to be included in tunes prior to this and explicitly excluded from the program We are happy to continue to honor the terms and conditions of the original membership and write non-supercharged tunes, free of cost as we have already done on past occasion to the customer's satisfaction - they wont work for him any more after adding the supercharger unfortunately Alternatively, the customer can pay the one time fee of $to upgrade his membership and we will continue to write tunes for his original vehicle so long as he owns it Again, we are not asking the customer to buy a new membership - only to pay the cost to upgrade to include a feature that was not available or included in his current tunes for life membership

[redacted] placed his order on 12/for a [redacted] Oil Catch Can w/Clean Side Separator (11-3.5L [redacted] ) for $which he paid via [redacted] .There was no movement with the order and no updates[redacted] called on 12/at 12:40:12PM reached our agent Vicki as she was speaking with him and the call dropped [redacted] called back at 2:55:49PM the same day and spoke with DannyThe customer stated he wanted to cancel his order he was unable to continue to wait for itThe agent submitted a Cancellation request which is still processingUnfortunately, our location has been experiencing, on going connectivity issues which result in dropped calls, we are working to rectify the situation and we apologize for issueThe agent who received [redacted] 's second call was able to quickly locate his account assess there had been no movement on his order and issued a Cancelation Request ticket which is in process as of today 12/27/We apologize for any inconvenience this may have caused the customerOnce the cancelation has processed the customer will receive notification via email

We have corrected the issue for [redacted] e and sent him his new tunes per his requestWe apologize for any inconvenience this caused [redacted] eThank you,Tricia H***

Thank you for the opportunity to respond to [redacted] , however American Muscle does not cover labor/shop costThis information was provided to [redacted] on 4/21/and again today 4/27/We have processed a credit for $on 4/and are awaiting the returned product, once the product arrives we will issue the full creditTherefore we will not provide additional monies in the amount of $We are sorry for any inconvenience this may have causedThank you

I ordered headlights,parking,& signal lights for both sides of my 'mustang They fit perfectly & good great I didn't order the seal for around headlight, just used original ones that were in good shape The hardest thing was figuring out how to install them Googled & found a video Left it up so we could review for the next step Took days for us to do, because of our age (70's)Next we ordered a pair of sun visors the cheaper set Drivers side was hard to turn up or down Bracket inside was stuck on the rod & torn away from visorHammered to get offFirst set did not have the cutout for the rod to go thru Called in & told tech of no cutouts (factory defect?) He checked with mgrwho said if I cut visors & they don't fit I could not returnAM sent replacement set, along with a return label As soon as they received notice of return, replacements were shipped & rec'd within 4-working days They also didn't have any cutouts (factory defect!) so I called in againStill rec'd same answerWe waited to think about using or returning Decided to cut opening ourselves It worked So happy I replaced themI am looking to replace convertible top & glass Hope it goes well

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: This is informationI've spoke with [redacted] several times and even sent survelliance footage of the day it was suppose to be delivered to American Muscle and ***Refund has been issued so complaint can be closed Regards, [redacted]