American Muscle

Hello, Our apologies - The missing hardware was shipped on 6/via *** Next Day tracking number *** and is showing delivered today Should you need any additional assistance please do not hesitate to contact us. Andrew D***Director of Customer Service

Hello ***,
I do apologize that we were unable to fulfill the order for the *** clutch kit That item was deeply discounted for our holiday sale (about 75% off retail) because we have discontinued it and quantities were limited Unfortunately it
literally flew off the shelves
Because it never shipped, your credit card was never charged and we have set up $of store credit for you to be used toward a future purchase as an apology in good faith This will allow you to order up to $worth of product off our website at no cost to you or you can use it to offset the cost of another clutch kit, whatever works best The store credit can be combined with sales and promotions, so if a comparable clutch does go on sale again you are more than welcome to use your store credit toward that orderI hope this helps but please feel free to call us and ask for me directly if I can be of any further assistance,
Andrew D***
Director of Customer Service

Thank you for contacting American Muscle,We regret the misunderstanding and the challenges in placing an order in this instance the consumer may use our mail order form and submit a money order or cashier's check Information and our mail in order form may be found in our FAQ section at
http://www.americanmuscle.com/ordering.htmlBest Regards,Andrew D***Director of Customer Service

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Hello,While the issues with the rim that appear in the pictures provided by the customer (curb rash, etc) typically a result of driving behavior and would not be covered under warranty However we have decided to issue a refund for $to the customer on 8/per the customer's request as a
good faith gesture If you should need any other assistance please let me know.Andrew D***Director of Customer Service

Hello,The original unit was ordered and delivered 6/ When contacted on 9/with the request for a replacement for the Nav unit we created a return for the first Nav unit, sent a pre-paid return shipping label and shipped a second unit out at no cost When contacted on 9/regarding
issues with the second unit we again set up a return authorization (this time for a full refund) and sent a pre-paid return label out to ship the Nav unit back Once the Nav units are returned we will be happy to issue a full refund for their cost and again we have emailed *** pre-paid shipping labels so this can be done at no cost to the customer *** is not showing any shipping activity/movement on the pre-paid return labels at this time however Installation costs are not covered per the terms and conditions on our website - please see the attached link from the footer of our website http://www.americanmuscle.com/returns.htmlIf there is anything else I can assist with please do not hesitate to let me know.Andrew D***

I genuinely appreciate American Muscles actions, I am glad that they are willing to credit me my money backI wish I could send them their incorrect mis-labeled part back st its in fine condition but they seem un interested
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Hello, Happy to contact the vendor and take care of this We will be in contact with *** shortly.Best Regards Andrew D***Director of Customer Service

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I feel that $is an insultMy bank fee's were $If they want a deal I want to be refund the bank fee of the $and an apologyNo one should have to go through what I went through for almost months straightFurthermore, the person who responded from AM should have been professional enough to reach out to meBut then again, if they were professional, they would have responded to my letters and I would not have to go through the Revdex.com
If they are willing to give me $I will accept the offer.
Regards,
*** ***

Hi ***,I'm very sorry for the confuison with your orderWe ship orders same day they are placed between the hours of 9am and 5pm ESTWe also use *** who has business shipping days of Monday - Friday not weekendsYour order was placed on Thursday after our 5pm EST cut off so it shipped the
next business day Friday with day shipping which would be delived on Monday 5/27/(weekends do not count)I understand this can be a little confusing so I want to refund you the cost of your shipping on this orderYou paid $for the one I have issued a credit back to *** account you used on the orderWe are sorry this order inconvenienced you but I hope we can do business together in the futureMy contact info is below in case you ever need anythingThank you,*** *** | CS FLOOR MANAGER
Turn5.com
***
[email protected]

Hi ***,I"m very sorry for the issues with your order and the caliper coversIt looks like you were working with *** on this issue through emailI want to get you taken care of as quickly as possible so you don't have to deal with this anymoreIf the caliper covers are not fitting I can take
them back from you and supply you with a return shipping labelI can send you another set or give you credit for the ones you have just need to know what works better for youI have seen some of these not fit so well on cars and other they work perfectI tried them on my and ended up removing them due to aftermarket wheel clearnessPlease let me know what works best for you and I will get this handled.thank you,*** *** | CS FLOOR MANAGER ###-###-####
***

Hi ***,I'm very sorry for inconvenience with your orderI searched your name and address and I cannot find an order for youCan you please provide the order number so I can see what happened
MIKE J***| CONTACT CENTER FLOOR MANAGER
###-###-####
mike.j***@turn5.com

The contest *** *** pointed out as having the wrong year on the drawing date; Mustang-Mega Sweepstakes, has been correctedThe customer will be happy to know it was a typoThe correct dates of the contest are; the promotion period began on October 24, and ends 11:59pm Eastern Time
on March 31, The Draw date is April 6, It was an error which is now correctedWe want to thank *** *** for bringing it to our attention

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: ***I am rejecting this response because:Dealership confirmed wheel was defective not due to cosmetic blemish, and has been since day one as I described to the support rep on the phone.Regardless of that and the credit for the one new wheel, the replacement wheel does not match the rest of the set; different color, different center cap (which is not interchangeable) and subtle design differencesI have still not heard back from their support manager whom I asked to receive a return call from and I was assured I'd receive a call back fromAt this point I want to return the entire set since they cannot provide a matching wheel and I just want my money backI've already paid $just from paying tire shops to dismount and remount tires on top of the cost of the wheels themselvesEven returning the wheels at this point will cost me another $in tire dismount fees/costs.I paid ~$for the wheels, so I'd expect them to pay for shipping costs and dismount costs as well, this has been nothing shy of an awful experience.Regards,*** ***

On June 14, at 4:48pm I received confirmation that *** *** contact information has been closed in our Email and Catalog data bases.We apologize that there was a delay in processing the customer's previous requestsIf the customer encounters any additional issues, please have
hercontact me directly, my information is provided below.Thank you,TRICIA H***| CUSTOMER SERVICE FLOOR MANAGER *** *** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I am sorry it has taken me so long to reply, I apologize, I have run into a problem I have searched the email that was used to order the product but have came up empty handed, it must have been removed to create space for more emails to come in I hope there is some other way we can get this worked out, let me know if you have any other ideas other than the work order numberRegards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
I am sorry it has taken me so long to reply, I apologize, I have run into a problem I have searched the email that was used to order the product but have came up empty handed, it must have been removed to create space for more emails to come in I hope there is some other way we can get this worked out, let me know if you have any other ideas other than the work order numberRegards,
*** ***

I apologize for the oversight of the additional deduction for the coupon was not appliedI provided an additional $off the order along with a store credit of $which will expire 1/31/Thank you

I would like them to cancel my order if they are a real companyAnd if they are a real company I want the owner to contact me so I can tell him how he needs to better his company and telephone systems

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I will note however, as of 11/1/I still have not been reimbursed for my cancelled order, but I am sure it will show up within the next few daysIt is unfortunate I had to push again and again and raise this complaint with the Revdex.com in order to get action from AmericanMuscle.comDue to their quick response to my complaint, I will give the company a second chance and continue to make purchases through them
Thank you, Revdex.com, for being there for the average consumer
Regards,
*** ***