American Muscle

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it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear Sir,The tire was purchased approximately six (6) months ago in April 2015 and after three separate members of our management team viewed the video provided by [redacted] of the damage to his tire,  we have concluded that it appears the issue with the tire is caused due to road damage....

 We have extended an offer of $25 off a new tire as a replacement (The tire normally retails for $149.99) as a customer service gesture to [redacted].  This is our final position on this issue.  Best Regards,Andrew D[redacted]Director of Customer Service

Hi [redacted],I'm sorry to hear about your issues with your order and getting incorrect information when calling in. We advertise that hood as "3 in. Cowl Hood - Unpainted (87-93)" with no manufacture listed. At one time this may have been a [redacted] hood but at times our supplier's can change. I can...

see this was a large inconvenience to you and I'm very sorry for that. We do not have any [redacted] hoods at this time. Please email ([redacted]) me a picture of the hood you have destroyed and in unusable condition and I will credit you back the original purchase price of $459.99. My contact infomation is below and I look forward to hearing from you. Again I'm very sorry for the inconvenience with your order and mix up in hoods. Thank you,MIKE J[redacted]| CS FLOOR MANAGER ###-###-####[redacted]

The membership purchased in 2009 did not included supercharged applications and [redacted] tuning did not support the tuning of supercharged applications at the time.  A supercharger is a complicated forced air induction piece of equipment and requires a significant level of...

investment to support the ability to write tunes for.  Failure to support and write tunes correctly can result in damage or the destruction of the vehicle's engine.    We have launched an upgraded tunes for life program for individuals with supercharged applications and allow individuals who purchased our regular tunes for life membership to upgrade to the membership plan that includes superchargers.  We only charge them the difference between the two programs - no more.   The $100 represents the difference between a Tunes for Life with Super Charged Applications ($249.99) and our non super charged ($149.99).  Again to be clear - supercharged applications were not available to be included in tunes prior to this and explicitly excluded from the program.  
We are happy to continue to honor the terms and conditions of the original membership and write non-supercharged tunes, free of cost as we have already done on past occasion to the customer's satisfaction - they wont work for him any more after adding the supercharger unfortunately.   Alternatively, the customer can pay  the one time fee of $100 to upgrade his membership and we will continue to write tunes for his original vehicle so long as he owns it.  Again, we are not asking the customer to buy a new membership - only to pay the cost to upgrade to include a feature that was not available or included in his current tunes for life membership.

Please have the customer submit a Shop Report stating the issue(s) to my attention, my email address is located below.  TRICIA H[redacted]| CUSTOMER SERVICE FLOOR MANAGER ###-###-#### [redacted].com Once I receive the shop report I will review the account to determine our...

final position. Thank you.

Refund for $30 issued 8/3.

I have reached out to our customer [redacted] and he is going to send me a copy of the receipt from the shop that painted his wheels after the holiday weekend.Once I have the receipt I will contact [redacted] with a resolution. Thank you,Tricia H[redacted]

The membership purchased in 2009 did not included supercharged applications and [redacted] tuning did not support the tuning of supercharged applications at the time.  A supercharger is a complicated forced air induction piece of equipment and requires a significant level of investment to support the...

ability to write tunes for.  Failure to support and write tunes correctly can result in damage or the destruction of the vehicle's engine.    We have launched an upgraded tunes for life program for individuals with supercharged applications and allow individuals who purchased our regular tunes for life membership to upgrade to the membership plan that includes superchargers.  We only charge them the difference between the two programs - no more.   The $100 represents the difference between a Tunes for Life with Super Charged Applications ($249.99) and our non super charged ($149.99).  Again to be clear - supercharged applications were not available to be included in tunes prior to this and explicitly excluded from the program.  We are happy to continue to honor the terms and conditions of the original membership and write non-supercharged tunes, free of cost as we have already done on past occasion to the customer's satisfaction - they wont work for him any more after adding the supercharger unfortunately.   Alternatively, the customer can pay  the one time fee of $100 to upgrade his membership and we will continue to write tunes for his original vehicle so long as he owns it.  Again, we are not asking the customer to buy a new membership - only to pay the cost to upgrade to include a feature that was not available or included in his current tunes for life membership.

Website states the product will ship out tomorrow.. which really means they print out a USPS shipping label, creating a tracking number, but when you track the order, it was 8pm, 4 business days later when the order was actually scanned and shipped via USPS. This was the deciding factor on whether to buy from them or a different company, because I needed the part ASAP. Shady advertising

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Hello,Please find attached the American Muscle wheel warranty.  We will not be replacing the wheels for the following reasons.1 - Per the terms of the warranty we cover finish for 1 year.  These wheels were purchased in July 2014 or almost two (2) years ago.2 - The name of the original...

purchaser is not [redacted]. Per the terms warranties are not transferable.We did offer [redacted] the option of ordering a new set of wheels at a 6% discount even though we are under no obligation to do so.  This is our final offer and position.  Should you have any additional questions please feel free to contact me at your convenienceAndrew D[redacted]Director of Customer Service

From: [redacted] <[redacted].com>Date: Wed, Nov 1, 2017 at 12:27 PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [email protected] have gotten a refund so no other action is...

needed. Thanks,[redacted]

Dear Sir,Our apologies, we ship same day and were unable to pull the order before it was shipped.  Looks like the customer has a '14 ** and this part is for a 12'-'13 [redacted] per our website.  However we have gone ahead and performed a [redacted] intercept on the shipment and issued a refund on 12/2...

so at this point the customer is whole.  Happy to have helped out and please let me know if there is anything else we can do.Andrew D[redacted]Director of Customer Service

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We issued this guy a refund in full on 1/16 even though [redacted] says they delivered the package and he refuses to take their calls so [redacted] denied the claim for non delivery.  If the dispute amount ($512.42) has been refunded in full (and at our expense due to his unwillingness to cooperate with [redacted]) then there should be nothing left to dispute and I would ask the claim be closed.

To it might concern. Claim # [redacted] has been resolved. American Muscle called me and reimbursed me for parts missing. Thanks for your help and have a good day.Thanks,[redacted].

Hello,We did have an all sales final policy at our scratch and dent tent at the car show as [redacted] indicates, however we certainly value him as a customer and appreciate his attendance at the show.  While we are unable to accept returns I would be happy to provide him with a $122 credit he...

can use on his next order with AmericanMuscle.com.  He would just need to call the order in and ask that we apply the credit toward his purchase.   The credit will remain in our system for 6 months so it would need to be used prior to expiration.  If this is acceptable I will get [redacted] set up with that $122 credit in our system.  Best RegardsAndrew D[redacted]Director of Customer Service

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Apologies for the issue with the lost package from the order placed on 11/17.  A replacement was already shipped out on 11/30 via [redacted] tracking number [redacted] and is scheduled for delivery Friday 12/2.  Please let me know if there is anything else we can help with. Best...

Regards, J D[redacted]Dir of Customer Service

Bought a set of sr coilovers within I'd say 3 months I went over train tracks "snap" one broke. So I called and they said they really won't have a warranty and it will not be covered. You get what you pay for