American Muscle

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Hi [redacted],
I am so saddened to hear about your experience with us. This is not how we like to conduct business with any customer weather it is their first order or in your case a long term outstanding customer. I understand your frustration with the situation completely. The credit for the...

item has been issued back to you on 2/11/2014 in the amount of $134.99 the orignal amount charged on your [redacted] card and we reinstated your Store Credit for $20.00 that was used for a total of $154.99 the original price of the item. We are very sorry for the delay in the return process and any inconvenience this has caused you. I would like to regain your trust, support and business if at all possible. Please let me know if us working together is an option as we value customers and enthusiast like you.
Thank you,
[redacted],
Customer Service Floor Manager

Please see the attached document.  The customer is receiving his replacement today. We issued a credit of $60.00 to his credit card since the agent failed to apply the ** shipping which is valued at $55.08.

Hello,The gift cards were purchased on two transactions, one will be refunded today (2/14) and the other was a gift so we will process and mail a paper check.  Future orders may be mailed in using a check or money order should you wish.Best Regards,Andrew D[redacted]Director of Customer Service

Hello,We have set the customer up with a replacement radiator at no charge on 10/11/2015.  We are out of stock on the radiator at the moment but should be back in stock in approximately two weeks.  The replacement radiator just as soon as it is back in stock and we see the original is in...

transit back to us.  Please let me know if I can be of any further assistance. Best RegardsAndrew D[redacted]

The customer purchased a [redacted] 4.5Front/2in Rear Suspension Lift Kit w/shocks (15- 17 2WD) on 10/13/2017. Customer followed up with us on 10/17 and 10/18 regarding status. On 10/18 he requested we cancel the order and a Cancellation request was submitted request # [redacted]. Customer reached back...

out to us on 10/23 and the ticket had not yet processed. On 10/31 customer contacted the Revdex.com upon receiving the complaint from the Revdex.com - I contacted our resolution team. The order has been canceled and the credit card used for the purchase has been credited for the full amount of $767.38. We apologize for the delay in processing, however the cancelation is now complete. Thank you.

We apologize in the delay in applying the customer’s credit. Please be advised, as of today [redacted]’s credit in the amount of $139.95 was applied to his [redacted] account. Thank you,

I've ordered from Americanmuscle.com for almost the last 6 years. I usually get my parts from them but in the last year I have had the worst experience with them. It's usually when I ordered numerous parts on one order I am missing parts from the parts like bolts, screws, fittings, etc etc. Or wrong items I have to call them, they set up a return and I have to ship it back. They send out the correct item, one time they blamed it on the manufacturer, and I never got the parts, that was like three years ago. I understand it happens but this is getting old.

Hi [redacted],I'm very sorry to hear about your experience with us and your order. We did have the [redacted] wheels at a sale price of $69.99 and unfortunately we sold out. I'm not sure why my supervisor George told you a different order date. I have pulled your order up ([redacted]) and you...

did indeed order on 11/21/2014 at 8:31pm. I will review this call and see what happen there and why your were told incorrect information during that call. The reason we canceled these orders is we cannot get a good ETA on the wheels for our customers and feel making you wait is poor customer service as well. I would love to work with you on another wheel for price we both agree on if that is something you would like to do. I also want to apologize for everything you have gone through and for being told incorrect information. I believe being honest with customers is always the best policy even if someone makes an error. Working and starting with truth is just a better way to do business. My direct contact information is at the bottom please feel free to contact me if you need anything.Thank you,MIKE J[redacted]| CS FLOOR MANAGER
###-###-####[redacted]

I ordered headlights,parking,& signal lights for both sides of my '92 mustang. They fit perfectly & good great. I didn't order the seal for around headlight, just used original ones that were in good shape. The hardest thing was figuring out how to install them. Googled & found a video. Left it up so we could review for the next step. Took 2 days for us to do, because of our age (70's). Next we ordered a pair of sun visors the cheaper set. Drivers side was hard to turn up or down. Bracket inside was stuck on the rod & torn away from visor. Hammered to get off. First set did not have the cutout for the rod to go thru. Called in & told tech of no cutouts (factory defect?). He checked with mgr. who said if I cut visors & they don't fit I could not return. AM sent replacement set, along with a return label. As soon as they received notice of return, replacements were shipped & rec'd within 4-5 working days. They also didn't have any cutouts (factory defect!) so I called in again. Still rec'd same answer. We waited to think about using or returning. Decided to cut opening ourselves. It worked. So happy I replaced them. I am looking to replace convertible top & glass. Hope it goes well.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
This is false information. I've spoke with [redacted] several times and even sent survelliance footage of the day it was suppose to be delivered to American Muscle and [redacted]. Refund has been issued so complaint can be closed. 
Regards,
[redacted]

Dear Sir/Madam,
Item [redacted] on Order [redacted] was shipped to the consumer on 4/17 via [redacted] on tracking number [redacted] and reflected a delivered status in [redacted]'s when we were contacted regarding the shipment.  We initiated a tracer with [redacted] regarding the consumers claim...

of non-delivery and entered a claim for the product.  [redacted] denied the claim for non-delivery - however with the additional information provided by the customer we were able to dispute that allowing us to refund her in full for the item on 6/17.  At this point she is whole for the cost of the item and her claim is solely based on a bank fee and her labor cost.  
After reviewing the customer's request, we would be willing to offer her a $30 refund as a good will gesture.  We do not compensate customers for any reason without prior expressed approval and we do not compensate customers for labor costs under any circumstances so the balance of her claim is respectfully rejected.  As such our final offer is to refund Ms Cormier $30 based on a good will gesture.  
Best Regards,
Andrew D[redacted]

Dear Ma'am,
Order number [redacted] was shipped on 9/18 [redacted] tacking number [redacted] and [redacted] was...

emailed her shipping and tracking information that day when the order shipped.  When I track the package at www.[redacted].com it is showing delivered on 9/22 by [redacted] as a driver release.  On 10/6 We were contacted by [redacted] claiming non receipt and we have started the process of filing a claim with [redacted].  We are awaiting the results of the [redacted] investigation which can take up to 8 business days and appreciate her patience in this matter while we work to resolve the issue and her claim of non receipt.  
Best Regards,
Andrew D[redacted]
Director of Customer Service

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may...

update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Hi [redacted],I'm very sorry to hear about your car and issues with gauge insert you ordered. I'm very glad to hear you are okay and sounds like you caught the fire before it got to bad. I have never seen this issue on these gauges, they are a top seller for us as well. We do not produce these...

gauges so I would like to pass your experience along to the manufacturer. Do you have an estimate on the repairs of your car and detail? I'm not sure we can coverage the entire repair for you but I would like to help you with it. My contact info is below if you can send me some pictures, shop report, and estimates I can see what we can do for you. Also if you would like to contact me directly please feel free. Again I'm very happy to hear you are okay, but I'm very sorry about your car.Thank you, 
MIKE J[redacted]| CS FLOOR MANAGER
###-###-####[redacted]

This customer gave us the incorrect shipment information on his account.  See attached order document. He then, has continued to bad mouth our business, even so far, as to contact FB can claim fraud as well.  This customer is in the wrong.  He has not contacted us and he also disputed...

the credit card charge, preventing us from being able to credit this customer back.  This customer is committing libel.  We may have to contact an attorney to correct his actions and prevent him from disparaging our company any longer.  Furthermore, due to the large number of clients we service without any issues, we have come to the conclusion this person is being disingenuous and is probably a representative from a competing company.  He is obviously trying to harm our company.The client will be refunded the amount, even though we already sent out his order and merchandise to the incorrect address he provided.  We have lost big time on this transaction, and we will be pursuing all legal remedies.  Thank you[redacted] New York Nutrition Company

Hi  [redacted],I"m sorry I didn't get any new emails from you which is why I didn't respond. My last email was asking you if the hood was painted or not? At this point with this issue I would like to have you destroy the hood and send me pictures of that. Once I get the pictures I will credit...

you back for the Purchase Price of $459.99. We do not carry the [redacted] hoods at this time. I'm very sorry for the delay and will ad your email to my spam just in case that caused the issue.thank you,MIKE J[redacted]| CS FLOOR MANAGER ###-###-####[redacted]

Hello [redacted],I do apologize that we were unable to fulfill the order for the [redacted] clutch kit.  That item was deeply discounted for our holiday sale  (about 75% off normal retail) because we have discontinued it and quantities were limited.  Unfortunately it literally flew off the...

shelves.   Because it never shipped, your credit card was never charged and we have set up $150.00 of store credit for you to be used toward a future purchase as an apology in good faith.  This will allow you to order up to $150 worth of product off our website at no cost to you or you can use it to offset the cost of another clutch kit, whatever works best.   The store credit can be combined with sales and promotions, so if a comparable clutch does go on sale again you are more than welcome to use your store credit toward that order.I hope this helps but please feel free to call us and ask for me directly if I can be of any further assistance,Andrew D[redacted]Director of Customer Service

Hello,Our apologies.  The order was shipped on 8/16 via [redacted] tracking number [redacted].  Per [redacted] they are unable to locate the package at this time and we have opened a lost package investigation.  [redacted] requests approximately 7 business days to locate the package and...

deliver.  If they are unable to locate the package and deliver we will of course replace the item at no cost to the customer.