American Muscle

Hello,I spoke with *** over the phone on 12/24, the day after he contacted us regarding his concerns with the quality of the paint on the spoiler After reviewing the pictures he submitted and speaking with him, I understood his concerns and we agreed that a refund of $toward repainting
and installation of the rear spoiler would be a reasonable accommodation A refund was posted on our end on the 24th in the amount of $ Should *** need any additional assistance he is welcome to contact me and I would be happy to assist Andrew D***Director of Customer Service

Dear Ma'am,Order number *** was shipped on 9/*** tacking number *** and *** *** was emailed her shipping and tracking information that day when the order shipped When I track the package at www.***.com it is showing delivered on 9/by *** as a driver
release On 10/We were contacted by ** *** claiming non receipt and we have started the process of filing a claim with *** We are awaiting the results of the *** investigation which can take up to business days and appreciate her patience in this matter while we work to resolve the issue and her claim of non receipt Best Regards,Andrew D***Director of Customer Service

Dear Sir/Madam,** ***'s initial order was placed in Jan He contacted us in May stating the wheel was damaged and was asked to send in a shop report and/or pictures documenting the issue - which was done in August of Since that point we have refunded the $for the initial wheel as a gesture of good faith The initial wheel style he ordered has been discontinued since it took him over half a year to provide pictures and/or a shop report In an attempt to help him we provided a similar wheel that normally retails for $to the customer at the original price he paid of of $(an additional $discount on top of the refund for the initial wheel) If ** *** is unhappy with the wheel he is welcome to return it for a full refund As per the terms and conditions of our website American Muscle does not pay for return shipping costs although we offer prepaid return shipping lables for $ Additionally shop fees and installation costs are not covered. http://www.americanmuscle.com/returns.htmlSince the $originally disputed in ** ***'s claim has been refunded in its entirety we consider the matter closed Regarding the second wheel - ** *** is free to return the second wheel for a full refund as noted above.Best Regards,Andrew D***Director of Customer Service

Hello,
I spoke with *** over the phone on 12/24, the day after he contacted us regarding his concerns with the quality of the paint on the spoiler After reviewing the pictures he submitted and speaking with him, I understood his concerns and we agreed that a refund of $
toward repainting and installation of the rear spoiler would be a reasonable accommodation A refund was posted on our end on the 24th in the amount of $ Should *** need any additional assistance he is welcome to contact me and I would be happy to assist
Andrew D***
Director of Customer Service

Dear Sir,*** closed the dispute for non delivery as they stated none of their calls were answered We have reopened the claim and have gone ahead and issued you a credit in full We would appreciate you responding to *** when they contact you regarding information regarding the non
delivery Providing *** with the information you have provided here would be appreciated.Best RegardsAndrew D***Director of Customer Service

Hello,
We would very much like to provide you with a replacement hood scoop and have two option available to help you out
- You may return the hood scoop for a replacement A replacement will be shipped out at no charge to you as soon as we see that the part you are returning is in transit back to us A prepaid return label would be provided to you at no charge- You may purchase a new scoop, uninstall the old one We would then refund you for the original after it is returned Again, a prepaid return shipping label would be provided to you at no chargeLet me know which option best suits you needs and I would be happy to accommodate you
Best Regards,
Andrew D***
Director, Customer Service

Dear Sir/Madam,
We do regret that the customer is unhappy with our attempts to resolve his issues to date We have taken the following actions regarding the two items he was dissatisfied with in a good faith attempt to remedy the situation:
- White
Rocker Stripes - Were replaced and shipped to the customer at no cost on 11/and delivered to the address he provided on 11/- Leather *** Boot - Was replaced at no charge when the customer stated the first one was defective/not as expected When the replacement did not meet his expectations he was refunded in full on 11/18/ We no longer have inventory on the Leather E-Break Boot and the item has been discontinuedFor both items the customer has been refunded in full for both items As per the americanmuscle web site "AmericanMuscle.com is not responsible for any labor costs which occur as the result of the installation of wrong or defective parts." however as a customer service gesture $of store credit was issued to the customer on 10/27/to be used toward a future order
All orders were shipped to the United States shipping address provided by the customer We apologize if driving to that address from Canada was inconvenient however this was the shipping address specified
At this point the customer has been refunded in full for the items in question and despite not being obligated to do so, we have issued a store credit as a service gesture.
Best Regards,
Andrew D***
Director of Customer Service

Dear Sir/Madam,Item *** on Order *** was shipped to the consumer on 4/via *** on tracking number *** and reflected a delivered status in ***'s when we were contacted regarding the shipment We initiated a tracer with *** regarding the consumers claim of non-delivery and
entered a claim for the product *** denied the claim for non-delivery - however with the additional information provided by the customer we were able to dispute that allowing us to refund her in full for the item on 6/ At this point she is whole for the cost of the item and her claim is solely based on a bank fee and her labor cost After reviewing the customer's request, we would be willing to offer her a $refund as a good will gesture We do not compensate customers for any reason without prior expressed approval and we do not compensate customers for labor costs under any circumstances so the balance of her claim is respectfully rejected As such our final offer is to refund Ms Cormier $based on a good will gesture Best Regards,Andrew D***

Hi ***,I"m very sorry to hear about the expreience you had with our companyThis is not how we like to operate business and we always want our customer to have a good expreeince and get everything they needI looked into your order and return and see that we did issue you a store credit for
your tuner for the incorrect amount of $You used a coupon on your order for $off so that credit should have been for $and it should have been issued to your cardI'm not sure why this mistake accrued or why no one has gotten back to you about this issue, but I have issued the credit of $back to your card used for the orderAgain i'm very sorry for the mix up on this order and for all the confusionMy contact information is below if you need anything from me.Thank you ,MIKE J*** | CS FLOOR MANAGER ###-###-####***

I have ordered many times from this company, until recently I have never had an issueI was just sent a bumper cover for an Mustang GTThey sent me a bumper cover for a Vstandard, it not only looks different it does not fitThis is a less expensive part, but more importantly it has less cutouts for the exhaust than a GT so I cant use itI sent the box to an auto shop to have it painted and realized it was the wrong part when they tried to install it on the carI called to have this fixed or replacedI am out the painting cost, but that is to be expected since I chose to paint itAmerican Muscle would not even return, replace or exchange the partThey are not interested in any further effort to fix thisThey stated that while the photos I sent show that I was sent the wrong part, they are out of the correct part so they don't want to do anything

Sorry but this person did not purchase this product from *** ***. Please suggest to the customer that they return the product to who they purchased it from

Hello,We would very much like to provide you with a replacement hood scoop and have two option available to help you out - You may return the hood scoop for a replacement A replacement will be shipped out at no charge to you as soon as we see that the part you are returning is in transit back to us A prepaid return label would be provided to you at no charge- You may purchase a new scoop, uninstall the old one We would then refund you for the original after it is returned Again, a prepaid return shipping label would be provided to you at no charge.Let me know which option best suits you needs and I would be happy to accommodate you. Best Regards,Andrew D***Director, Customer Service

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response becauseI want the amount listed or credit at American Muscle in that amountI will also return these links as wellRegards,
*** ***

The refund check for *** ***'s product was issued on 11/and mailed on 12/for the amount of $We apologize for any delay issuing the customers refund check

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Hi ***,I'm very sorry about the inconvenience and issues with your orderWe normally do not refund any labor as stated on our website (Installation costs will not be covered by AmericanMuscle.com for any returned producthttp://www.americanmuscle.com/returns.html) but we did want to help you
out someway thats why we offered to cover one install ($200.00)We also understand the replacement you got since the orginal one you ordered was out of stock was not what you thought it would be, so we allowed you to drive on and than return it once your orginal ordered item comes back in stockAgain this is something we normally do not do, when you return this drive shaft it will be no use to us we can't sell it or return it to the vendor, but we wanted to help you outWe also offered that you keep the drive shaft in your car not for a discounted price and we would still credit you back for one install feeWe are trying our best to work with you on this issue and want to help youWe are willing to work with you but we cannot cover all your labor fees, please let me know what you would like to do
MIKE J***| CONTACT CENTER FLOOR
MANAGER ###-###-####***

Customer ordered (2) two *** *** Rear Shock (*** ***) at $each totaling $When customer reached out to us on 11/13/and informed us the part is defectiveOur agents instructed the customer to return the part using RMA#***, once the product is received, we will issue a credit
for $We apologize for any inconvenience this has caused the customer

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:Phone representative recommended product via personal conversation before utilizing website to finalize order. Reference original complaint
Regards,
*** ***

Hello,The *** Cold Air Intake ordered by the customer on our website may be viewed here: www.americantrucks.com/***-*** In order to help consumers find the parts that work best for them the item is clearly shown and described in detail.
Additionally a product video is attached to the page that shows the fitment of the item in the engine bay and we have some customer submitted photos showing fitment in the bay as wellSince the customer checked out on our website the product detail page shown above for this item was available to him.From the product Page regarding the material: "Plastic Design with Stainless Steel Fastenings*** builds the Cold Air Intake out of polyethylene plastic for the most part, with stainless steel clamps and a synthetic fabric filter elementThe full air box and heat shield is injection-molded plastic, while roto-molding is used to fashion the intake tube itselfThe surface of these black polyethylene parts is textured for added visual interestThe filter element is red for contrast, making the part an aesthetic upgrade to the engine compartment as well as a practical boost." Additionally thumbnail images of the item are shown at checkout.As per the returns policy listed on the American Trucks website, returns are not accepted for installed product. You may find our returns policy here: www.americantrucks.com/returns.html so unfortunately this item is no longer eligible for a return or exchange. Best RegardsAndrew D***

Hello,We apologize for the item being damaged in transit. A return was set up per your request on 1/5/and the bumper was delivered back to our distribution center on 1/16/2018. A refund in the amount of $was issued on 1/24/after the return was processed. Should you
have any additional concerns or questions please feel free to reach out.Andrew D***