Sign in

American Muscle

Sharing is caring! Have something to share about American Muscle? Use RevDex to write a review
Reviews Tire Dealers, New Auto Parts, Custom Rims American Muscle

American Muscle Reviews (230)

“First time ordering from american muscleI ordered something which isn't even a large item to ship on a Wednesday bought the guaranteed day shipping and didn't receive my item til Tuesday of the following weekThey couldn't do anything to fix the issue and kept the dollars extra for GUARANTEED day shippingSo the planning and time and effort I had put in place to install the part among others that weekend was all for naught because of their GUARANTEED (but not really) shippingThey tried to give me the excuse that the weekend doesn't count as business daysI guess in their logic neither does Wednesday, Thursday, or FridayThe mustang I bought will never have any other parts ordered for it from American Muscle they just lost a potential long term customer.”

Dear ** ***,Please accept my apologies for the delay in shipping your order Normally an order for this item would not be able to be returned, replaced or exchanged after the installation process has begun but in your instance we made an exception to assist you A
full replacement was shipped at no cost and via next day air at our expense This item was shipped via *** (tracking number ***) and is showing as delivered on 8/ Please understand that *** does not load tracking information into their website real time so your ability to track the shipment would have been delayed until the date was uploaded by *** At this point we have replaced the vinyl per the customers request at no additional cost and consider the matter resolved and thank ** *** for his patience Best Regards,Andrew D***Director of Customer Service

Hi,We have authorized a return on this item and emailed the customer a prepaid return shipping label They will be refunded in full when the item is returned If there is anything else we can do please feel free to let me know.Andrew D***Dir of Customer Service

Hello, Both our support and the technical support lines at *** (The part’s manufacturer) attempted to help the customer in installing this part and explaining that what he was attempting to do was incorrect Despite multiple attempts on both our parts to assist the customer we were
unable to persuade him to follow our instructions Below are the comments from one of the lead engineers at *** who we partnered with in an attempt to help *** ***: He is not supposed to re-use his factory *** chin splitter reinforcement part with our splitter If he just uses the close out panel underneath and eliminates the reinforcement, he should be in business. Watch the installation video on the website. He may need to buy a factory ** close out if he is worried about debris hitting his radiator. Additionally the customer in no way was obligated or required to destroy the components he would like replaced for free We did offer the customer a -10% discount on ordering replacements for the components that he damaged as a voluntary gesture of good will and are willing to reiterate that offer however our final position is the customer uninstalled and attempted to install the components correctly and choose to ignore the recommendations and advice of both the service team at American Muscle and the Technical Support line at *** Best Regards Andrew D***Director of Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Hello,We have spoken with ** *** and addressed his concerns regarding the fitment of the hood scoop and believe we have resolved the issue to his satisfaction Should that not be the case he is welcome to contact me directly and I would be happy to assist.Andrew D***Director of
Customer Service

Hi ***,Was great speaking with you and I sent you out a free replacement set If there is anything else I can do to help out please let me know.BestAndrew D***Director of Customer Service

Hello,Tried to reach out to *** via phone on Wednesday 2/and today on 2/ I apologize for the shipment of the incorrect tire - we have shipped a new one via *** tracking # *** which shows delivered on 2/As in all of these instances a free, prepaid return label
has been emailed and sent via USPS to you but to date the incorrect tire has not been returned I would certainly like to work with him but need to chat to speak regarding the outstanding return and clear this up BestAndrew D***Director of Customer Service

Hello,We apologize for the delay, but we are currently looking to reship the strut tower brace that was ordered on 2/25 and will have either shipping or an updated ETA shortly.  Should you require any additional information please feel free to reach out.Best Regards,Andrew D[redacted]

[A default...

letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Hello,I apologize for your disappointment with the hood, but we do value your feedback and want you to be happy.  Your return was processed on 2/26/2018 and you were credited for the hood ($199 US) and for shipping ($95.10 US) on the 27th.  If there is anything else I can do to help with...

this matter however, please feel free to reach out. Best RegardsAndrew D[redacted]

We apologize for the delay in our response the customers account was credited in full on 3/16/2018 once the lost package investigation was completed. We do state to our customers the full process can take up to 7 - 10 business days. We apologize for any inconvenience this may have caused the...

customer. Attached is the documentation showing the credit was complete to  the original method of payment. Thank you.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
I have a substantial amount of damage to my car because of the neglect of American Muscles product knowledge. They sold me used navigation and the splitter damaged my car leaving the radiator exposed to rocks for a weak in addition to a weakened front bumper. I am more than able to provide proof of this. 
Regards,
[redacted]

I am absolutely over-joyed with the response from American Muscle and I will be completely satisfied once the replacement wheels have been received and mounted and the fit is correct.  Stay tuned and thank you for your assistance.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear Sir/Madam,Thank you for forwarding the issue to my attention.  After reviewing the customers complaint, internal correspondence and speaking with two supervisors who reviewed this complaint previously at the customer's request we have to respectfully decline to replace or refund in full....

 On 6/16 We were contacted by the customer and per the customer serve agent's notes (Nat Patterson) the customer stated that "They installed them in the dark over the weekend"  Nat then notes the customer states they "Noticed scratches in the Lug Nut Wells on 3 of the 4 wheels that had been installed.Our warranty exclusions are as follows:American Muscle's obligation under these warranties is limited to repair or replacement at our sole discretion, without charge excluding freight if wheel(s) are found to be defective. This warranty excludes:Any wheels that have been damaged due to abuse, neglect, misuse, or that have been repaired or altered.Wheels that have been used for off-road or racing.Wheels that have been damaged due to adverse weather conditions, or road chemicals.Wheels that have been improperly installed or installed with other than recommended accessories.Wheels that have been installed with tires that exceed the recommended size or installed on vehicles that they were not specifically intended.Transfer of title by the original purchaser voids the warrantyWe explained that the improper installation voided the warranty and had they contacted us prior to installation/installed correctly we would have been glad to replace the wheels.  However we would be happy to credit the customers $50 for the cost of some touch up paint, even though the warranty has been voided and we are under no obligation to do so as a gesture of good faith.  If this is acceptable to the customer please let me know.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:  At no time during this process has American Muscle addressed my concerns.  My personal and financial information has still been given to an unknown third party who can do whatever it wants with it.  An UNKNOWN THIRD PARTY.  Unknown to me, unknown to American Muscle.That third party has slandered my reputation by labeling an order (accompanied with payment from my bank account) as 'fraud'.  American Muscle is not concerned.That third party may be manipulating my information, or providing it to someone else for manipulation, and American Muscle simply quotes from their privacy policy.  Again, they are not concerned.This is pitifully poor customer service to a paying customer.  And, in my opinion, very callous actions without any concern for my identity theft risks due to their actions, or lack thereof, on my concerns.
Regards,
[redacted]

Hello,
We have spoken with [redacted] and addressed his concerns regarding the fitment of the hood scoop and believe we have resolved the issue to his satisfaction.  Should that not be the case he is welcome to contact me directly and I would be happy to...

assist.
Andrew D[redacted]
Director of Customer Service.

Hello,
We have set the customer up with a replacement radiator at no charge on 10/11/2015.  We are out of stock on the radiator at the moment but should be back in stock in approximately two weeks.  The replacement radiator just as soon as it is back in stock and we see...

the original is in transit back to us.  Please let me know if I can be of any further assistance. 
Best Regards
Andrew D[redacted]

Hello,Thank you for contacting American Muscle.  Both returned items have been refunded to [redacted] in full, the second item being refunded on 3/7.  Should you require any additional assistance please let me know.

Hello,We are happy...

to set up a return for a full refund for the cost of the item and provide a free pre-paid return shipping label to return the links.  Just let us know and we will set that up.  However labor costs are not covered (please see return policy posted on our website http://www.americanmuscle.com/returns.html).  Again, as a gesture of good faith we have provided the customer with a store credit of $129.99 good toward their next order regardless of whether the customer chooses to return the links or not.  Best RegardsAndrew D[redacted]Director of Customer Service

Check fields!

Write a review of American Muscle

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

American Muscle Rating

Overall satisfaction rating

Description: Auto Parts & Supplies - New, Tire Dealers, Auto Parts & Supplies - Custom Wheels/Rims

Address: 1083 Fm 812 Unit B, Cedar Creek, Texas, United States, 78612-3689

Phone:

Show more...

Web:

www.americanmuscle.us

This site can’t be reached

Shady, yet now dead: once upon a time this website was reported to be associated with American Muscle, but after several inspections we’ve come to the conclusion that this domain is no longer active.



Add contact information for American Muscle

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated