American Residential Services

We have been with ARS for years They do make everything right This team did an outstanding job

Very nice and efficient Explained everything well Very happy with service

Great Tech experience with Corey J [redacted] Very knowledgeable, with plenty of helpful advise and no pressureWill request this gentleman again

July 20, Revdex.com of Metro Washington DC & Eastern Pennsylvania Calibri, sans-serif;">RE: Revdex.com ID# [redacted] [redacted] Z [redacted] American Residential Services, LLC (“ARS”) has received your email dated July 10, 2015, regarding the above-referenced complaint Thank you for bringing this matter to our attention and allowing us the opportunity to respond We have been in communication with Ms [redacted] and have reached an amicable resolution to her satisfaction ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute If you require additional information regarding this complaint, please feel free to contact me at ###-###-#### Respectfully, Tracey H [redacted] Corporate Customer Relations Manager

ARS installed our heating system, which is years old nowIt has performed wonderfullyWe asked ARS to do a routine maintenance check of the systemOur service technician was Aaron, and he was extremely professional, very knowledgeable, and did a great job explaining what he did during his visitI would recommend ARS and AaronWe have had nothing but good experiences with ARS

Wendell and his assistant, Wanye were very helpful, knowledgeable and efficient The area was clean after the work was done I would recommend their service to anybody Thanks again!!

I appreciate the work John N [redacted] performed for us today to repair our air conditioning system He identified the problem, ordered and installed the part This was no small job as it took time and attention I am very confident in his ability as an ARS Service Technician and would request him to perform our next system check upThank you3/21/

Timely arrival; knowledgeable about system and accessoriesHelpful suggestionsGood attitude

The people of ARS are all ways knowledgeable, courteous and go out of their way to please My husband and I have built two home together and have dealt with many contractors across the tradesThe employees of ARS are top shelfI have already recommended them to my neighbors and friends

MrS [redacted] of ARS (Manassas,VA) gave us an honest opinion of upgrading our air conditioning system and hot water heater It was great to hear that no need for replacement at this time

Jason P and his team from ARSRescue Rooter Columbia recently provided an installation at my homeThey were very professional, arrived well before scheduled time, let me know the status of the installation throughout the day and answered any questions that I had without hesitationThey took great care of my home and left it cleaner than they found it in some areasThe team members working with Jason were Andrew, Josh and EddieThey were a great team to work with

Very thorough in his assessment and explanation of findings

Eric did a great job installing my heat pump systems All work was accomplished in hours on a Saturday I was very pleased with his professional approach to the task and taking care of my property He was also polite and courteous He left my house as clean as they found it I highly recommend him for your HVAC needs

Clarence did a great job explaining what he did to my A/CVery pleasant and considerateI hope the capacitor replacement does the trick!

Technician arrived promptly as promised and thoroughly explained what the service entailedHe even asked me pertinent questions to clarify any doubts I might have since requesting this service He is professional, thorough, and friendlyUpon completion of the service he made some recommendations and suggestions that I should consider in the future

ARS showed up on timeTheir tech, Joe M [redacted] , was outstandingExplained everything and was open to questions

MrLee S [redacted] , Comfort Specialist of ARS (Manassas,VA) came to give us an estimate for possible options concerning our air conditioning coils and water heater as a follow up to our summer maintenance agreement MrS [redacted] gave us an honest answer by telling us that things are as of now and could not see any reason for spending any money for upgrades at this time It was great to get an honest opinion

My technician was Corey J [redacted] He was very good and very thorough

I would like to take the time to recognize my technicians excellent customer service, in addition to a great knowledge when diagnosing. Fast, friendly, clean and accurate. Great Job Joe M [redacted] !!

Tim S [redacted] from ARS MANASSAS VIRGINIA came to our house today to install a humidifierThe furnace was situated in such a position that the humidifier could not be installedTim was very helpful and we elected to have a service contract, while he was here