Americanflags.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Yes, Americanflags.com did refund my money in full BUT if you read my complaint in full I gave the company a choice for them to choose as what was "priority" to/for them."Ship the items I ordered in good quality or refund my debit account with an apology"On July [redacted] upon ordering the items the website had IN GREEN, IN STOCK, so let me get this VERY clear "IN GREEN, IN STOCK"Otherwise I would have NOT placed an order with this company if I saw the wait time to be 2-weeks for shipping and OUT OF STOCKIt is the principality of the whole thing and how it has been handled (very poorly)With that being said, the manner in which this company replied to consumer complaints are unapologetic and without empathy for the customers that have been shammed by this companyI asked for an apology, and nothingThat is ok however for this complaint is over and done with and I no longer have to deal with these people anymoreGood Riddance In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

This customer's order was cancelled and refunded in full because the flag he ordered was no longer availableWe regret any inconvenience

We have not failed to follow through on the damaged item that [redacted] receivedWe forwarded his pictures that he sent us of the damaged pole to the manufacturer for replacementAs it was extremely busy during the month of July and the manufacturer was trying to find out what happened and how to prevent it from happening again, the replacement was delayedIt has finally shipped directly to [redacted] via [redacted] tracking # [redacted] We apologize for the inconvenience

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.My money was refundedI am not sure if it was because of my Revdex.com complaintHowever, I do not doubt that the complain that I lodged with the Revdex.com pushed them refund my moneyThank you.Cordially, [redacted]

We only advertise that our American flags are made in AmericaThose are the Star and Stripes official American flagsConfederate flags are not American flags; they are from American history but they were not and have never been the official flag of the United States of AmericaThe "Confederate" flag that most people mean should actually be a square and officially it is called the Confederate Battle FlagWe have never stated either online or over the phone that our Confederate flags are made in AmericaAt one time, some of them were, but all of the major American flag manufacturers stopped making them this summerAt that time we were forced to find manufacturers overseasDue to the timing issues with the thousands of Confederate flag orders, we were extending the day grace period for returnsHowever, we still will only either replace the smudged flags with unsmudged flags from the same manufacturer or there wi ll be a 20% restocking fee and non-refundable outbound shipping as that is our standard policy

Customer's order was cancelled and refunded in full as requested

As indicated in her complaint, [redacted] placed an order with AmericanFlags.comHowever it was not on 715, as that date has not yet come to passHer order was placed on June **, Since (which is prior to the date [redacted] placed her order) AmericanFlags.com has had the following message appear in bold on every page of its confederate flag section of the site:Please be advised that due to unprecedented demand for our confederate flags, shipping may take several weeksWe do, however, have them in stock and orders will be shipped in the order they are received.http://www.americanflags.com/cofl1.htmlA similar message also plays on our voicemail, if customers are unable to get through to a live customer service representative, who are answering phones and emails as quickly as possible.Additionally, the shipping section of our website indicates the following: Orders generally ship within 48-hours, though some items may take longer, especially during peak times like Memorial Day, Flag Day, July ***, Veteran's Day and ChristmasShipping is calculated during time of checkout and we offer you the option of selecting a preferred shipping speedYour shipping selection does not impact how quickly your order leaves our warehouse, but instead, the actual time your order is likely to be transit.http://www.americanflags.com/shipping.htmlThat being said, [redacted] chose standard shipping, which would be a 5-business day transit time after the order shipped - not the time it would take to receive the order from the point of purchaseA customer service rep contacted her with information on her order in June to let her know of the shipping delay and to let her know that her order would be shipped in the order it was received and that we would contact her if there were any issues, which we did not foresee.We have cancelled [redacted] 's order and refunded her in full.Please let us know if you need any other informationThank you!Sincerely, [redacted] /***

Customer's order was cancelled and she was refunded in full at her request

Customer's compliant that his flag was not delivered is unfoundedPer ***, the customer's order was delivered on July [redacted] - you can see this using the customer's tracking # [redacted] which he was emailedYou can follow the package below, using info obtained from Stamps.com using customer's tracking number[redacted] [redacted] [redacted] [redacted] *** [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] *** [redacted] Customer chose to charge back his order despite delivery of productWe will continue to invoice him for the chargeback as outlined in our terms and conditions, which he agreed to when he placed his order: [redacted] "If you "chargeback" an order with your credit card company or with [redacted] , please understand that we will pass along the $fee associated with that action to you."If the customer does not pay the fee, they are re-invoiced with finance charges which accrue for each month the invoice goes unpaidAll of our records and those of the [redacted] show this order was, in fact, deliveredCustomer needs to pay their chargeback fee

Our website has had the following note on each confederate flag ordering page, the shipping page of our site, and our voicemail since June **, 2015: Please be advised that due to unprecedented demand for our confederate flags, shipping may take several weeksWe do, however, have them in stock and orders will be shipped in the order they are received.This customer ordered two confederate flags on June ***, so he had ample opportunity and ability to see these notes and understand that his order would take several weeks to shipSince he is unable to wait for his merchandise, we have gone ahead and cancelled his order and refunded him in full

[redacted] ***'s AmericanFlags.com order # [redacted] was delivered on July **, via [redacted] tracking # [redacted] He was emailed that his order shipped on July [redacted] at the email address he provided on his order form

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved I finally was refunded ALL my monies!! Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The business never asks for image attached is the image of the flag as you can see it is not a tough tex flag it is a no name brand flag In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

[redacted] emailed us a grainy image of a dirty car and is expecting us to pay for damages he alleges were caused by flag fabric from one of our car flagsThis is crazy on a variety of levels, but the most striking one would be that if he had installed the car flag correctly on his vehicle, the fabric wouldn't be touching the car - neither the window nor the doorAdditionally, there is nothing on the fabric itself that would cause any filmWe will not be refunding [redacted] for his purchase or his car repairs

Customer placed an order for a confederate flag on Our company has received overwhelming demand for these particular flagsAs such, on (prior tot he customer's order) we put the following note on each confederate flag page of the site, as well as the shipping page, and a message on our phone voicemail: Please be advised that due to unprecedented demand for our confederate flags, shipping may take several weeksWe do, however, have them in stock and orders will be shipped in the order they are receivedhttp://www.americanflags.com/cofl1.htmlCustomer chose standard shipping, which is a 5-business day transit time, once the order shipsTransit times are also explained on our site at the following link to our shipping http://www.americanflags.com/shipping.htmlCustomer's order shipped on 7/ [redacted] and will arrive to him via [redacted] mail within 5-business days

We informed the customer that his requested item was out of stock, he said that he would waitWe informed him that we would not be getting any more inWe never heard back in writingWe have cancelled his order and refunded him in full for $

[redacted] was instructed by [redacted] to return his allegedly incorrect flag to us on April **, If he was to return the flag to us, proving he had received the incorrect item, [redacted] would have settled his charge back in his favorWe received written confirmation of this from [redacted] , which states, "We have been reviewing the case your buyer filed against you and previously decided the best course of action was to have them return the merchandiseWe have now received shipment tracking information from Joseph Brookes for the return of your merchandise." [redacted] then provided us with the following shipping information which was completed by [redacted] , who provided shipping information and never sent the flag back to us:Shipment company: " [redacted] ***Tracking number: " [redacted] "Needless to say, [redacted] settled the charge back in AmericanFlags.com's favor because of [redacted] 's inability to comply and send back his allegedly incorrect flag back to usAs [redacted] was unwilling to follow the protocol set forth by [redacted] to rectify this situation, this will be our final response

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Due to the overwhelming number of orders and their ensuing emails, we did not get to process the customer's order before they contacted the Revdex.comWe have refunded the customer in full for $

We had contacted the customer on 7/ [redacted] regarding his orderDue to the overwhelming number of orders, emails and phone calls we could not connect with the customerWe have refunded the customer in full for $and cancelled his order