Americanflags.com

Review: I ordered one freedom U.S. flag set from americanflags.com on ** August 2015. I requested "Expedited" shipping on the order form which is a 3 -5 business day delivery option. It is ** August 2015 and I have still not received the flag. Americanflags.com sent a confirmation email on the day of purchase with information on tracking the item. As of ** August 2015 the flag has not been shipped. However, the full purchase amount has been charged to my bank. I have attempted to call the business three times with no reply. This company has acted very inappropriately and I do not wish to continue doing business with them.Desired Settlement: I would like a full refund of the purchase price of $253.47.

Business

Response:

Customer placed his order at 9pm on 8/**, on 8/** his order was starting to be processed. We have up to 72 hour processing time as stated on our website. [redacted] His item had to be shipped directly from the manufacturer as it is large. They were notified on 8/**. On 8/** the customer contacted us regarding the status of his order. We asked the manufacturer and they gave the FedEx tracking number of the order that had already shipped which was due for delivery that day. If you follow the tracking [redacted], it shows that the item was delivered to the customer's front door on Wednesday 8/**/15. There should be no refund given as the customer HAS the merchandise and there was no egregious delay in his processing.

Review: I ordered a flag pole from them and it was received damaged. I was requested for a photo of the damage which I promptly sent to them. They have completely ignored any further attempts to find out what can or has be done. They even sent the following as their policy, but have failed to follow up or respond to my inquiries. It has been over a month and a half since I've started to find out what they will be doing. Since they have failed to take any action to try to replace the item, as they have stated, I would simply like to get a refund at this point.

"Our policy is to replace damaged/defective items. Can you please send us a

picture of the damaged item for our Quality Control Department?"Desired Settlement: I would like to get a refund for the cost of the flag pole and shipping charges I paid for.

Business

Response:

We have not failed to follow through on the damaged item that [redacted] received. We forwarded his pictures that he sent us of the damaged pole to the manufacturer for replacement. As it was extremely busy during the month of July and the manufacturer was trying to find out what happened and how to prevent it from happening again, the replacement was delayed. It has finally shipped directly to [redacted] via [redacted] tracking # [redacted]. We apologize for the inconvenience.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. It does seem that some form of a reply over the course of 5 weeks would have been appropriate, such as the cause for a delay or an acknowledgment for receipt of my inquiries. I did forward 4 emails over that time and had not received a reply or acknowledgement for any of those. To be essentially ignored over that time frame, only to be handed a "we were busy" reason, and only after receiving a complaint, is inappropriate, if not weak. By the way, I was extremely busy during that time frame myself, and my time is just as important as their time. However, I made time to follow up.I am glad that this has been resolved and that the company has finally responded.

Sincerely,

Review: I placed an order on June ** with payment by credit card. My card was charged the very next day but I did not receive my order. I received an email on July ** stating the items I ordered were out of stock. I had the option of upgrading my order or receiving a refund. I opted for a refund. I have not received a response after several emails as to when I could expect my refund and have not received my refund.Desired Settlement: refund

Business

Response:

Customer's order was cancelled and she was refunded in full at her request.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I placed an order #[redacted] on June [redacted]. It was never received and I received no response, but my credit card was charged the same day. I e-mailed and called leaving messages numerous times receiving no response. On 7-** I finally received an e-mail saying they were out of stock and I could receive a refund. I requested this, but still have not received the refund or any further contact from them.Desired Settlement: I want a refund for merchandise they charged me for but were unable to deliver.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

These guys are top-notch. Recently bought a flag, but mistakenly ordered the wrong size. Donna helped me figure out what size I really needed, the return process was easy and I had the right flag in my hand two days later. So refreshing to experience good old fashioned customer service.

Review: On June **, 2015 I ordered 5 flags from this company. I ordered 4 High-Grade Nylon Confederate flags (3' x 5') and 1 Heavyweight Nylon Gadsden Flag (3' x 5'). I paid $49.00 each for the Confederate flags and $39.00 for the Gadsden flag. When I received the flags on August *, 2015 I was shocked at the difference in the quality of the flags (Confederate compared to Gadsden). The Gadsden flag was very nice and well worth the money, in my opinion. The Confederate flags were ink smudged and obviously much inferior in quality of workmanship and material compared to the Gadsden. I had serious doubts that they were even nylon and there was no 'canvas' header that I recognized. You could see through the header. I was just sure AmericanFlags.com had mistakenly sent me the lessor quality flags. I called the day I received them. There was only an answering machine. I left a message that day and several days afterward. I received no response. I also tried several times to use their 'live chat' option but no one was ever available to me. I sent a fax explaining my issue on 8/**/2015. I received an email in response on 8/**/2015 informing me that no mistake had been made in my order. The company refused to accept my opinion on the inferiority of the flags and offered only to replace the smudged flags with flags just like them. I informed them I did not want the inferior flags. I wanted the ones I paid for. The last comment I had from them was that I could return the flags however, on the instruction page given to me on 9/**/2015 it says in order for me to return the flags I must do so within 14 days of having received them and they charge a 20 percent re-stocking fee. That ship had sailed long before the offer to return them was made to me. On a personal note, I have serious doubts that these flags are made in America as advertised on their site at the time of my purchase. There is no indication (tag, stamp, etc) that I can find that shows they were in fact made in America as advertised. The company tells me that they can replace the flags (with a similar flag to the ones I don't like) but they will NOT be made in America.Desired Settlement: I would like a complete refund of my $196.00 and return shipment of these flags to them at their cost.

Business

Response:

Customer ordered 4 - High Grade Nylon Confederate Flags and 1 - Heavyweight Nylon Gadsden Flag on June [redacted] 2015. We have never stated that the Confederate flags are made in America on our website; only the American flags are. The customer contacted us on [redacted] saying that the flags were inferior and smudged. We offered to replace the damaged flags once we had picture proof of the damage. Customer refused because she wanted better flags. We told customer that they were in fact correct, however they were not from the same manufacturer as the Gadsden flag as all US manufacturers had stopped making them. On [redacted] customer sent pictures of the smudged flags but still wanted her better flags or money back. We sent customer the [redacted] form. Customer refused to pay to return flags as is our policy and insisted that the website had said that they were made in the USA. She then filed this complaint.Customer has the merchandise that she ordered. She did NOT return any of them, even the damaged ones.

Review: Order (2) flags on 7/*/15. Received an email saying they were delivered and checked with our local post office and they said they had not seen them. I have tried to contact Americanflags.com by email multiple times and tried to call their telephone number located on their website. They only have a recording saying that due to call volume they do not have enough employees to answer the call and to leave a message, I have left multiple messages and have not received a call back.Desired Settlement: I would either like a full refund on my order or for them to be delivered.

Business

Response:

Customer placed order with a ship to address and a bill to address. We shipped via [redacted] to the ship to address. It was returned to us as "Undeliverable". We sent an email to the customer regarding this on 8/**/15. Customer's response was lost among the thousands of emails that we have received. Customer placed this Revdex.com Complaint. We have shipped her flags to her bill to address as she requested later via [redacted]. No where in her initial order did she state that the order could not be sent via [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

This company has held my refund up for way longer with no contact or customer service. This stemmed from an order placed in late June 2015. It is now August with no product or refund, but they have my $72.00 in the bank.

Review: Placed an order with this company on June **. My [redacted] was billed on the same date, but was

advised that the order would be delayed. A month later on July [redacted]., received an e-mail from a Melanie

Y[redacted] , supposed customer service representative. Advised that product could not be shipped. I returned

an e-mail requesting a refund of the amount billed to my [redacted] account. The amount of $37.49 as of

this date (08-**) has not been refunded. This is the only company that bills for product before shipment.

This should have been a red flag (no pun). Probably wont get my money returned. Would never do

business with this company again.

Business

Response:

Due to the overwhelming number of orders and their ensuing emails, we did not get to process the customer's order before they contacted the Revdex.com. We have refunded the customer in full for $37.49

Review: I had ordered a flag from them over a month and a half ago; three weeks ago I had sent them an email that my flag had not yet arrived or recieved any postage information about said flag.

The buisness emailed me back immediately and then had told me I had either the choice to recieve a refund or to upgrade my flag to a more expensive version, provided I give them my credit card information.

I no longer wished to do business with them and asked for a refund on my order.

They did not respond.

I sent them another email two weeks later asking again for a refund and providing my order number again. They, again, did not respond.Desired Settlement: I would like a refund.

Business

Response:

Due to the overwhelming number of orders and their ensuing emails, we did not get to process the customer's order before they complained to the Revdex.com. We have refunded the customer in full for his order in the amount of $37.49

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On June ** I ordered 3 flags and two brass snap hooks. I have left two voice mail inquiries and also used the contact form on their web page. I paid via [redacted] and the money was paid to them the next day.

I saw that they were members of the Revdex.com and thought it would be safe to buy from them. Apparently not.....

Reputable businesses will contact you.Desired Settlement: Since they will not even contact me after I have tried 3 separate times, I would like a refund and I will order from somewhere else.

Business

Response:

Customer purchased confederate flags in his order, which we stated on our site from June [redacted] until August [redacted] have an extended lead time for shipping of several weeks after order placement. This message was also on our voicemail, as well. As customer could not wait for the order, we have gone ahead and refunded him in full and cancelled it.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered a flag from americanflags.com on June ** 2015. I have yet to receive the order nor has it shipped yet. My card was charge on the day of the order. I have tried to call but I never get to talk to anyone, just get a automated answer, I emailed them about 3 weeks ago and received a response telling me that it would be shipped in 2-3 days, I tried to email again a few days ago, but got no responseDesired Settlement: I would like immediate delivery, or a full refund

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I placed an order for two items from AmericanFlags.com on 07/**/2015 Order Number: AmericanFlags.com-[redacted]. I have not received the ordered items that I paid $47.96 for as of yet. Upon ordering both items the website showed both items to be IN STOCK in GREEN letters at that time and nothing that stated may take 2-3 weeks to ship. Also on the site it gives no order status or tracking information for my order. It is well past the 5-7 business days for shipping. A week after placing the order, I checked the site again to check status and noticed that now most all of the items of the nature that I ordered are out of stock and the website states may take 2-3 weeks to ship. The site at the time of my order did not state this information otherwise I could have and would have chose another company to place my order. I have tried more than once to contact the company to no avail. They do not so much as give a courtesy email, return call, or anything stating we apologize that the order may be delayed for what reason or another though now when you call their phone number ###-###-#### it states there are issues with orders of my type and their automated machine wants you to leave a message that obviously never gets returned. It has been just over 3 weeks since I placed the order on July *, 2015 and still nothing back from the company as to what the current status of my order is at this time. I informed the company that I would be filing a complaint with the Revdex.com regarding this issue which seems to be the only way to get a response from this company. I have tried several times to reach someone over the phone and that has been an impossible thing to make happen. I do not have an hour or more during the work day to wait on the phone especially during their hours of operation because I work the same hours at which they state to contact the companyand lately they have been asking customers to leave voicemails that do not get returned. The chat system does not work and never has as far as I have witnessed. I have sent emails to their admin email link and their feedback link. I have read all of the complaints on the Revdex.com site and other sites regarding this company recently and I understand that there is a delay in the type of merchandise that I ordered, BUT at the time I placed my order, the website stated IN STOCK (in green) which is misleading to customers. I have been patient. I am a paying customer and should be respecting as such instead of being left in the dark and given a sense of doubt wondering if I will receive what items I paid for or have my money refunded back to my debit card. After reviewing several responses made from this company to other complainants/customers from the Revdex.com site and other sites, I get the sense that AmericanFlags.com is simply trying to cover their mishaps by lying to their consumers especially after reading that their last shipment of these particular flags have been damaged during shipment. (My Opinion I know). That one is actually quite funny. Seriously. I want my merchandise that I paid for shipped asap or my money refunded to my debit card. That is all I want. My merchandise asap or my money refunded asap. Take your pick!Desired Settlement: I simply either want my merchandise immediately shipped and in good quality upon arrival or a refund along with an apology from this company immediately. I'll let the company choose what is priority for them. I do not want any sorry excuses from this company. I simply want them to own up and make things right.

It seems they are trying to get you to wait an indefinite amount of time for your merchandise and do not want to refund your money. I fear that when or if the flag and other item I purchased arrives, it will be very low quality due to rushed service by this company. In that I case I would want a complete refund and will file another complaint.

Business

Response:

Per the confederate flag page of our website since June **, 2015 (in bold) [redacted]l , the shipping page of our website (also in bold) [redacted], and the message on our voicemail, "Please be advised that due to unprecedented demand for our confederate flags, shipping of these particular products may take several weeks. We do, however, have them in stock and orders will be shipped in the order they are received." Since the customer is not willing to wait for his order, we have gone ahead and refunded him in full and cancelled his order.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Yes, Americanflags.com did refund my money in full BUT if you read my complaint in full I gave the company a choice for them to choose as what was "priority" to/for them."Ship the items I ordered in good quality or refund my debit account with an apology". On July [redacted] upon ordering the items the website had IN GREEN, IN STOCK, so let me get this VERY clear "IN GREEN, IN STOCK". Otherwise I would have NOT placed an order with this company if I saw the wait time to be 2-3 weeks for shipping and OUT OF STOCK. It is the principality of the whole thing and how it has been handled (very poorly). With that being said, the manner in which this company replied to consumer complaints are unapologetic and without empathy for the customers that have been shammed by this company. I asked for an apology, and nothing. That is ok however for this complaint is over and done with and I no longer have to deal with these people anymore. Good Riddance.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I ordered a flag from americanflags.com on 06/**/15 . I have not received my flag or my refund . I have tried many times to reach them by phone or email with no response from the company. Please Help !!Desired Settlement: I would like a refund .

Business

Response:

This customer's order was cancelled and refunded in full because the flag she ordered was no longer available. We regret any inconvenience.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: companies website showed they had product on hand at the time of purchase. They had a note on their website that due to surge in demand that orders may be delayed. I called and left a message a week ago about my order and did not receive a call back. I called today and got voice mail again I kept trying and finally got through. After she reviewed my order I was told that one of the flags was no longer available for purchase. I was offered a downgrade or a larger size but would have to pay more. Why should I have to pay more when the flag I ordered was showing in stock? I grew upset and requested she cancel my order. I called back again and questioned the sales tactics that their website showed stock on hand of the item and now I can no longer get it. This is very deceptive business practice. I also paid for it 3 weeks ago and it hadn't shipped.Desired Settlement: I would like the business to upgrade my order at no additional cost. As a consumer if the vendor ran out of product when they showed they had it and can no longer provide the product they should be offering a substitute at no additional cost. Not an option for a down graded product. This is very poor business practice.

Business

Response:

The inventory we received for the particular flag this customer ordered was damaged and as such we could not ship its contents to the customer. We provided the customer with several different options of the same flag in different materials and sizes to replace the one we could not ship. Some of these options were more expensive than the item the customer originally ordered and some were less expensive. The customer was not being asked to pay additional money unless he chose a more expensive flag. There were others to choose from that were less expensive and would have resulted in a refund. Customer was extremely belligerent with our customer service representative. As such, we cancelled the customer's order on July [redacted] and refunded him in full.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Typically when there is an issue with an order a business will go out of their way to make it right including an upgrade at no additional charge. Had I chosen to down grade to a lesser product I would have then been below the minimum for freight allowed and they would have charged me for freight. This was their issue not the consumers issue. Therefor they should have accepted 100% of the responsibility not the consumer. I was trying to ask questions of the woman on the phone she became irritated by the questions of asking why would I have to pay more for an upgrade when I was told my product was in stock. She grew upset and hung up on me. I have never ever been hung up on. I have not been treated so poorly by customer service. When trying to call again I was again hung up on probably because of caller ID. Looking at other complaints I am not the only one who has experienced this issue. They need to work on their customer service. I will never ever buy from this company again. They should not have an A rating for Revdex.com. My suggestion is that they be removed from A status with Revdex.com for how they treat their customers.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I have tried calling every number they list and all the numbers are fake, it's just one advertizement after another, you get past one offer you don't want by pressing star,then it goes strait to another ad, to get past it you press pound,then another add,,for 30 minuets!! you never get past all the adds to talk to someone, I placed an order and the email gave me a way to track the order, it just said "pending review" what does that even mean, they took the money out of my account and there is no way to reach them, the phone is just adds, and no one replies to emails, and I want my money back!!! No business has a phone number that just fires adds at you and never reaches the business itselfDesired Settlement: I want my money back!!

Business

Response:

As indicated in his complaint, [redacted] placed an order for confederate flags on 6/**/15. Since 6/**/15 (which is prior to the date [redacted] placed his order) AmericanFlags.com has had the following message appear in bold on its confederate flag section:Please be advised that due to unprecedented demand for our confederate flags, shipping may take several weeks. We do, however, have them in stock and orders will be shipped in the order they are received. [redacted] clearly did not read this disclaimer before placing his order.http://www.americanflags.com/cofl1.htmlhttp://www.americanflags.com/pocofl...⇄ similar message also plays on our voicemail, so that customers who are unable to get through to a live customer service representative have insight on the whereabouts of their confederate flag order. There are absolutely no advertisements played on our phone lines whatsoever, so [redacted]’s assertion that he listened to continuous ads on our phone line leads us to believe he dialed incorrectly. We have cancelled [redacted]’s order and refunded him in full at his request.Please let us know if you need any other information. Thank you!Sincerely,[redacted]

Review: 1- On July **, 2015 I ordered three 6' Tangle Free Spinning Flagpoles, 1 Gold Eagle for Spinning Flagpoles and 1 POW/MIA flag.

2- According to their web-side, the shipping is free with the order of $75.00 or more. My order was $81.00. So they charged me $22.98 for shipping for the total of $103.98, when is should be $81.00.

3- I try to contact American Flags the very 1st day I placed my order by e-mail and phone when I discovered that they charged me $22.98 for shipping to resolve this manner, but not respond. They don't return my phone calls or my e-mail.

4- On July **,2015, $4.15 was credited to my credit card from American Eagle for the Gold Eagle that was out of stock.

5- On July **, 2015 I received my order with one bottom of the three 6' Tangle Free Spinning Flagpoles missing. Again, I try to contact American Flags by e-mail and phone calls but, not respond. They don't return my phone calls or my e-mail.Desired Settlement: 1- Replacement for the missing bottom part of the spinning flagpole.

2- Reimburse back to my credit card the shipping charged.

3- The quality of the products is excellence.

Business

Response:

Customer did not receive free shipping on his order because the free shipping is not automatic. Customers whose orders are $75 or more can get free standard shipping on their orders by entering coupon code [redacted] at checkout, which we indicate on the top right of every page of the site: [redacted]And on the shopping cart page: [redacted]And again at checkout: [redacted]The customer did not enter the coupon code and as such did not receive free shipping. We were temporarily out of stock on the gold eagle flagpole toppers, which we refunded on the customer's order.As for the problem of the missing pole piece, we responded to the customer days ago and shipped out the missing piece via [redacted] which is still in transit. Tracking # is [redacted] . Thank you!

Review: On 6/**/15 we had ordered a confederate flag from AmericanFlags.com an on the recording when you try and call it says that it may take longer for those orders which that was fine. A few weeks went by we had called and when you call it says precision marketing solutions, we have left multiple messages and no one has yet to call us back. they have emailed us and told us to file a police report on a $44.49 order when they should have put tracking or a signature requirement on it. We called the cops and they said the same thing. Now they are charging us a $25 charge back fee for us getting our money reimbursed by our bank. They sent us another invoice two days a go and charged us another $25 for sending out another invoice. I tried to call and left a message and no response and there never is.Desired Settlement: I would like for them to not charge me a charge back fee or an invoice fee for sending another invoice when I have tried calling them multiple times since they don't understand over an email. I do not need this going on my credit when I haven't even received the product.

Business

Response:

Customer's compliant that his flag was not delivered is unfounded. Per [redacted], the customer's order was delivered on July [redacted] - you can see this using the customer's tracking # [redacted] which he was emailed. You can follow the package below, using info obtained from Stamps.com using customer's tracking number.[redacted] Customer chose to charge back his order despite delivery of product. We will continue to invoice him for the chargeback as outlined in our terms and conditions, which he agreed to when he placed his order:[redacted]"If you "chargeback" an order with your credit card company or with [redacted], please understand that we will pass along the $25 fee associated with that action to you."If the customer does not pay the fee, they are re-invoiced with finance charges which accrue for each month the invoice goes unpaid. All of our records and those of the [redacted] show this order was, in fact, delivered. Customer needs to pay their chargeback fee.

Review: Order was placed on July *,2015 for a 2'x 3' American flag and a 2' x 3' Confederate battle flag. On 8-**-15 received email from American Flag Company that they had run out of confederate flags of that size, I was told I would have to upgrade to a larger size or a different flag or I could take a refund in full. Have emailed I have made multiple phone calls, left message; but I have received no response. I waited for next credit card statement to see if I was credited back the amount; but was not. I would like my flags or a refund.Desired Settlement: Refund or delivery of product

Business

Response:

As we had stated on our website we were overwhelmed with Confederate flag orders and phone/email messages regarding them. We did not get to fulfill [redacted]'s order before he made this complaint. We now have that size Confederate flag available and I have shipped it to go out on Monday 10/** via [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]I believe that I was more than patient in awaiting a response regarding my order. I understand that 20,000 orders is excessive. The problem was not waiting but communication.I do not believe that I would have closure if it wasn't for the Revdex.com. For future orders, maybe a practice of not billing until the order is shipped. I believe that the matter has been settled to my satisfaction. I wish no ill precutions from the Revdex.com towards American Flags.com. THANK YOU Revdex.com FOR YOUR INVOLVEMENT IN THIS MATTER!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

[redacted] Thank you Revdex.com for all of your assistance in this matter! We consider the matter resolved! Thank You Again!

Review: I ordered 3 flags on July [redacted], 2015 for a total of $81.00 + $8.42 Shipping totaling $89.432.. The website said all flags that I ordered were in stock and would ship. I received order confirmation #[redacted] and the money was deducted from my account the next day. I have since tried to contact them regarding my shipment and one number is incorrect and goes to another business, the 877 number is disconnected, the other phone number only gives you a message about the Confederate flag and the Chat always says no one is available no matter what time of day you try. I cannot access my order info on the website. There is no link that will let you do that.Desired Settlement: I want my credit card credited with the total amount of $89.24 immediately.

Business

Response:

AmericanFlags.com emailed this customer on July [redacted] that one part of his order was out of stock. We asked him to respond to the email to let us know if he would like to switch his flag to another size or material, but we received no response. Customer's order has since been cancelled and refunded in full.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I did respond to their email regarding sending the alternate flag. Unfortunately, I do no have a copy of it but I do have copies of emails following up on my response asking about the shipment of the other flag as well as the pricing difference and when it would be refunded. I am also attaching copies of email that American Flag sent me regarding my refund that I still have not received. I just want my money refunded. As you can see, they have also Cancelled my order. Feel free to contact me with any questions.Please see email copies below...Sent from my iPhoneBegin for[redacted]ed message:From: [redacted] <[redacted]>Date: August *, 2015 at 4:03:22 PM EDTTo: "<[redacted]>" <[redacted]>Subject: Re: American Flags: Customer QuestionHello, Just checking on my order again. I have not seen the refund in price of substitute flag or a shipping confirmation since our last email transaction. Any information work be greatly appreciated.Thank you, [redacted] Sent from my iPhoneOn Jul **, 2015, at 10:48 AM, <[redacted] <[redacted]> wrote:

*-----Original Message-----From: [redacted] Sent: Thursday, July **, 2015 5:28 PMTo: [redacted]Subject: American Flags: Customer QuestionName: [redacted]Phone: ###-###-####Email: [redacted]Message: I placed an order on July [redacted]. I was just wondering how I can check on orderstatus and approx delivery date? I keep getting surveys emailed to me for myopinion of the experience of the transaction but without it being completedI can\'t accuratly fill it out.Thank you,[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

[redacted]:From: [redacted] <[redacted]>Date: September *, 2015 at 1:36:47 PM EDTTo: "[redacted])" <[redacted]>Subject: Re: [redacted]Since the shipping tracking number cancelled? Am I getting my refund for the products I did not receive? When is that transaction going to happen? [redacted]On Sep *, 2015, at 12:53 PM, A[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved because I received my Credit of $89.42 to my account today from Americanflags.com.Thank you very much for your assistance with this issue!

Sincerely,

[redacted] Jackson