Americanflags.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] 
 The business never asks for image attached is the image of the flag as you can see it is not a tough tex flag it is a no name brand flag
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

This customer's order was shipped a few days ago and is currently in transit via [redacted] tracking #[redacted]. Customer was emailed that it had shipped once it went out.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

This customer's order was cancelled and refunded in full because the flag she ordered was no longer available. We regret any inconvenience.

We have not failed to follow through on the damaged item that [redacted] received. We forwarded his pictures that he sent us of the damaged pole to the manufacturer for replacement. As it was extremely busy during the month of July and the manufacturer was trying to find out what happened and how to...

prevent it from happening again, the replacement was delayed. It has finally shipped directly to [redacted] via [redacted] tracking # [redacted]. We apologize for the inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
I finally was refunded ALL my monies!!  Sincerely,
[redacted]

Customer ordered 4 - High Grade Nylon Confederate Flags and 1 - Heavyweight Nylon Gadsden Flag on June [redacted] 2015. We have never stated that the Confederate flags are made in America on our website; only the American flags are. The customer contacted us on [redacted] saying that the flags were inferior and...

smudged. We offered to replace the damaged flags once we had picture proof of the damage. Customer refused because she wanted better flags. We told customer that they were in fact correct, however they were not from the same manufacturer as the Gadsden flag as all US manufacturers had stopped making them. On [redacted] customer sent pictures of the smudged flags but still wanted her better flags or money back. We sent customer the [redacted] form. Customer refused to pay to return flags as is our policy and insisted that the website had said that they were made in the USA. She then filed this complaint.Customer has the merchandise that she ordered. She did NOT return any of them, even the damaged ones.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved because I received my Credit of $89.42 to my account today from Americanflags.com.Thank you very much for your assistance with this issue!
Sincerely,
[redacted] Jackson

We had received over 20,000 orders and their ensuing emails and phone calls. The package seems to be lost but we never received the email stating that. We have refunded the customer in full for $14.50 and cancelled her order.

Our website has had the following note on each confederate flag ordering page, the shipping page of our site, and our voicemail since June **, 2015: Please be advised that due to unprecedented demand for our confederate flags, shipping may take several weeks. We do, however, have them in stock...

and orders will be shipped in the order they are received.This customer ordered two confederate flags on June [redacted], so he had ample opportunity and ability to see these notes and understand that his order would take several weeks to ship. Since he is unable to wait for his merchandise, we have gone ahead and cancelled his order and refunded him in full.

Since June **, 2015 we have had the following message on our phone voicemail, the shipping page of the site and every confederate flag page of our site: "Please be advised that due to unprecedented demand for our confederate flags, shipping may take several weeks. We do, however, have them in stock...

and orders will be shipped in the order they are received." The customer's order was set to ship in the next week, but we have cancelled it and refunded in full.

The inventory we received for the particular flag this customer ordered was damaged and as such we could not ship its contents to the customer. We provided the customer with several different options of the same flag in different materials and sizes to replace the one we could not ship. Some of...

these options were more expensive than the item the customer originally ordered and some were less expensive. The customer was not being asked to pay additional money unless he chose a more expensive flag. There were others to choose from that were less expensive and would have resulted in a refund. Customer was extremely belligerent with our customer service representative. As such, we cancelled the customer's order on July [redacted] and refunded him in full.

Customer placed an order for a confederate flag on 6/**/15. Our company has received overwhelming demand for these particular flags. As such, on 6/**/15 (prior tot he customer's order) we put the following note on each confederate flag page of the site, as well as the shipping page, and a message on...

our phone voicemail: Please be advised that due to unprecedented demand for our confederate flags, shipping may take several weeks. We do, however, have them in stock and orders will be shipped in the order they are receivedhttp://www.americanflags.com/cofl1.htmlCustomer chose standard shipping, which is a 5-7 business day transit time, once the order ships. Transit times are also explained on our site at the following link to our shipping page:http://www.americanflags.com/shipping.htmlCustomer's order shipped on 7/** and will arrive to him via [redacted] mail within 5-7 business days.

Customer placed his order at 9pm on 8/**, on 8/** his order was starting to be processed. We have up to 72 hour processing time as stated on our website. [redacted] His item had to be shipped directly from the manufacturer as it is large. They were notified on 8/**....

On 8/** the customer contacted us regarding the status of his order. We asked the manufacturer and they gave the FedEx tracking number of the order that had already shipped which was due for delivery that day. If you follow the tracking [redacted], it shows that the item was delivered to the customer's front door on Wednesday 8/**/15. There should be no refund given as the customer HAS the merchandise and there was no egregious delay in his processing.

Customer's order was cancelled and refunded in full as requested.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

This customer's order was cancelled and refunded in full because the flag he ordered was no longer available. We regret any inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. No customer should have to go through what this company offers as far as the lack of communication...

and customer service. Answer your emails and phones promptly.
Sincerely,
[redacted]

[redacted] was instructed by [redacted] to return his allegedly incorrect flag to us on April **, 2016. If he was to return the flag to us, proving he had received the incorrect item, [redacted] would have settled his charge back in his favor. We received written confirmation of this from [redacted], which states, "We have been reviewing the case your buyer filed against you and previously decided the best course of action was to have them return the merchandise. We have now received shipment tracking information from Joseph Brookes for the return of your merchandise." [redacted] then provided us with the following shipping information which was completed by [redacted], who provided false shipping information and never sent the flag back to us:Shipment company: "[redacted]Tracking number: "[redacted]"Needless to say, [redacted] settled the charge back in AmericanFlags.com's favor because of [redacted]'s inability to comply and send back his allegedly incorrect flag back to us. As [redacted] was unwilling to follow the protocol set forth by [redacted] to rectify this situation, this will be our final response.

Customer did not receive free shipping on his order because the free shipping is not automatic. Customers whose orders are $75 or more can get free standard shipping on their orders by entering coupon code [redacted] at checkout, which we indicate on the top right of every page of the site:...

[redacted]And on the shopping cart page: [redacted]And again at checkout: [redacted]The customer did not enter the coupon code and as such did not receive free shipping. We were temporarily out of stock on the gold eagle flagpole toppers, which we refunded on the customer's order.As for the problem of the missing pole piece, we responded to the customer days ago and shipped out the missing piece via [redacted] which is still in transit. Tracking # is [redacted] . Thank you!