Americanflags.com

As indicated on our site since June **, on each confederate flag page, the shipping page and our phone message: Please be advised that due to unprecedented demand for our confederate flags, shipping may take several weeksWe do, however, have them in stock and orders will be shipped in the order they are receivedSince the customer cannot wait for his order, we have refunded and cancelled it

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Customer placed his order at 9pm on There should be no refund given as the customer HAS the merchandise and there was no egregious delay in his processing

Due to the overwhelming number of orders and their ensuing emails, we did not get to process the customer's order before they complained to the Revdex.comWe have refunded the customer in full for his order in the amount of $

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have received the response and it does not resolve my issueI have attached all correspondence between usThe company says that they never stated on their site that 'Confederate' flags are made in /AmericaOnly American flagsThe Confederate flag is an American flagIt is 'officially' titled the 'Confederate Flag of AmericaIn the company's email dated 9/**/it states that this particular Confederate flag was discontinued as a US manufactured flagI took that to mean AFTER I had received my American made ones, the only ones they could provide for replacement were foreign madeThe email goes on to state that I can get any of other Confederate Flags that are STILL manufactured in the USThis statement says the Confederate Flags I purchased were made in the USA but are no longer available as a USA product, but other Confederate Flags are.They did offer to replace my flags with similar flags now made in a foreign placeI did not want these flagsI sent pics of the ink smudged flags as requestedI asked for a refundI was not told, as you can see in the emails, that the manufacture was not the same as the Gadsden manufacturer.I have attached the return/exchange formI was not interested in an exchangeTo return the product, it would have to have been received within days of receiptThan had passed during our conversationsAlso, there is a 20% restocking fee and a non-refundable outbound shipping and handling fee removed from my original paymentNot a good deal.I will gladly return them for a complete refund of all my money
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Typically when there is an issue with an order a business will go out of their way to make it right including an upgrade at no additional chargeHad I chosen to down grade to a lesser product I would have then been below the minimum for freight allowed and they would have charged me for freight. This was their issue not the consumers issueTherefor they should have accepted 100% of the responsibility not the consumer. I was trying to ask questions of the woman on the phone she became irritated by the questions of asking why would I have to pay more for an upgrade when I was told my product was in stockShe grew upset and hung up on me. I have never ever been hung up onI have not been treated so poorly by customer serviceWhen trying to call again I was again hung up on probably because of caller ID. Looking at other complaints I am not the only one who has experienced this issueThey need to work on their customer service. I will never ever buy from this company againThey should not have an A rating for Revdex.com. My suggestion is that they be removed from A status with Revdex.com for how they treat their customers.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

*** *** placed an order on July *** for a x
ftconfederate flagAs we have indicated on our site on every confederate flag page and also on the shipping page of our site and on our phone message since June ***: Please be advised that due to unprecedented demand for our confederate flags, shipping may take several weeksWe do, however, have them in stock and orders will be shipped in the order they are receivedWe have this note on the site because we received several thousand more orders than we typically receive and as such, fulfillment is not as quick as we typically provideOrders are shipping on a daily basis in the order they are receivedThe most recent shipment of x ft nylon confederate flags we received from our manufacturer was damaged and as such we asked *** *** if he would like to change his order to a lightweight polyester confederate flag or a higher grade nylon or if he would like to cancel his order and r eceive a full refundHe became very belligerent with our customer service representative who was patiently trying to explain the situationAs he was becoming more heated during the conversation, the customer service representative simply refunded him in full and cancelled his order, which she told him and which we emailed him on July *** to the email address he provided on his order form

As indicated on each confederate flag page and the shipping page of our website and our phone message since 6/**/15, Please be advised that due to unprecedented demand for our confederate flags, shipping may take several weeksWe do, however, have them in stock and orders will be shipped in the
order they are receivedWe even emailed the customer this as they indicated in response to their email to usAs the customer has chosen not to wait for their order, we have gone ahead and cancelled their order and refunded them in full

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
My original complaint was concerning the quality of theses flagsThat still standsI would like to have my money returnedI have attached pictures of the 'canvas' edge of the flags I receivedThe first picture is of another flag I purchased side by side to one of the flags in questionThe following pictures are of an individual flag edge and then I went to their website and took pictures of the flags that are of the quality I should have receivedYou can clearly see that the edge on these flags online do NOT allow the flag material to show throughIn other words, you can see clearly through the binding edge of the ones I received while the ones pictured are opaqueYou can see no red or blue through the edges(I did notice the price had dropped on these flags from the $I paid to $36.00)I took several pictures from their site but I was only permitted to send Again, I refer to the email that the company representative sent saying she had 'other' confederate flags that were made in America, as these 'no longer' were
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Customer purchased confederate flags in his order, which we stated on our site from June *** until August *** have an extended lead time for shipping of several weeks after order placementThis message was also on our voicemail, as wellAs customer could not wait for the order, we have gone
ahead and refunded him in full and cancelled it

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]I RECEIVED A MESSAGE FROM American FLAGS, THEY ARE SAYING I CAN RETURN THE ITEM, BUT WILL INCURR A 20% RE STOCKING FEE, PLUS I HAVE TO PAY FOR THE POSTAGE TO SEND IT BACK, I've PAID THE SHIPPING ONCE WHEN ORDER WAS PLACED, BOTH THINGS, 20% RE STOCKING FEE, AND POSTAGE FEES ARE UNACCEPTABLE. SEEMS THEY COULD SUPPLY A RETURN LABEL FOR THE ITEM, WHICH WOULD THAN BE SENT BACK, THEY DID SAY THE RE STOCKING FEE WOULD BE WAIVED IF I WERE TO PURCHASE A MORE EXPENSIVE ITEM. ALL IN ALL, VERY DISGUSTED WITH THIS OFFER TO SAY THE LEAST. BOTTOM LINE, I WOULD NOT RECEIVE A REFUND, MINUS THE 20% FEE UNTIL THEY HAVE RECEIVED THE ITEM BACK
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved. It does seem that some form of a reply over the course of weeks would have been appropriate, such as the cause for a delay or an acknowledgment for receipt of my inquiries. I did forward emails over that time and had not received a reply or acknowledgement for any of those. To be essentially ignored over that time frame, only to be handed a "we were busy" reason, and only after receiving a complaint, is inappropriate, if not weak. By the way, I was extremely busy during that time frame myself, and my time is just as important as their time. However, I made time to follow up.I am glad that this has been resolved and that the company has finally responded
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Customer was sent a x ft nylon replacement flag at his requestHe received it on July **, via ***

Customer has been emailed an RMA form so that he may return his order under the terms and conditions of our return policy, which he agreed to when he placed his orderHe may review the terms at the following link: ***AmericanFlags.com does not make any
claims that ALL of our flags are made in the USAWe only guarantee that our US flags are made in the USA

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Customer is complaining that the confederate flag she purchased from us is not made in the United StatesAmericanFlags.com guarantees that all American flags that we sell are made in the USWhile we make every attempt to stock other made-in-the-USA products, we do not guarantee that anything other
than the American flag is made in the USThe confederate flags we sell (which are not American flags) are imported and we do not advertise them as made in the USAWe are happy to accept the customer's flag back as a return under the terms and conditions of our return policy, which the customer is welcome to review at the following linkWe are also sending her an email with RMA information to return her merchandise. http://www.americanflags.com/refund-policy.html

The customer placed an order on July *** for several items including a x ft nylon confederate flag, which we had in stock at the time of his order placementWe have noted on our site, since June ***, "Please be advised that due to unprecedented demand for our confederate flags, shipping may
take several weeksWe do, however, have them in stock and orders will be shipped in the order they are received." This message appears on several areas of the site as we received tens of thousands of orders for confederate flags within a two-week periodWe had the items in stock and were receiving more merchandise from our suppliers at a regular rateOur shipping delay was not stock related but rather volume related - we only have so many people to ship this large influx of ordersAt this time we are no longer taking additional orders for confederate flag, but continue to fill orders placed since JuneOur most recent shipment of x f t nylon confederate flags arrived damaged and as such we contacted the customer to see if he would like to upgrade or downgrade his order to a confederate flag in a different size or materialHe was belligerent with our customer service rep when she tried to explain the situationAs such, we have gone ahead and cancelled the customer's order in fullHe has been refunded entirely