Americanflags.com

We had contacted the customer on 7/** regarding his order. Due to the overwhelming number of orders, emails and phone calls we could not connect with the customer. We have refunded the customer in full for $37.49 and cancelled his order.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], okay it shows it was delivered but I personally never received it and I see that I am not the only one who has had an issue with delivery of the product! I called the cops and notified them I never received it, I don't know what happened to the flag I ordered but I don't have it! this company has never called me back after leaving multiple messages! Its not fair I am going to be charged monthly for something I never received!
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

[redacted] emailed us a grainy image of a dirty car and is expecting us to pay for damages he alleges were caused by flag fabric from one of our car flags. This is crazy on a variety of levels, but the most striking one would be that if he had installed the car flag correctly on his vehicle, the...

fabric wouldn't be touching the car - neither the window nor the door. Additionally, there is nothing on the fabric itself that would cause any film. We will not be refunding [redacted] for his purchase or his car repairs.

As indicated on our site since June **, 2015 on each confederate flag page, the shipping page and our phone message: Please be advised that due to unprecedented demand for our confederate flags, shipping may take several weeks. We do, however, have them in stock and orders will be shipped in the...

order they are received. Since the customer cannot wait for his order, we have refunded and cancelled it.

Review: Placed an order, #[redacted], Jun **, 2015, flag was received on July **, 2015. Flag was not acceptable in design of overall appearance, even though company states that all flags are "All American Made", this flag had a tag stating "Made in China'. I have requested "return authorization" both by e mail, and phone calls, but all go un answered. Basically, I wish to return the flag, and receive a refund for this purchase. Also, even though the company website, shows "live Chat" there is never an operator to talk to. in calling this company, always get directed to leave a message, which no one ever returns call, just completely fed up with trying to get my money back, hopefully you can help me do just that.Desired Settlement: I wish to return this flag to the company, and receive a full refund of my money I paid for this purchase

Business

Response:

Customer has been emailed an RMA form so that he may return his order under the terms and conditions of our return policy, which he agreed to when he placed his order. He may review the terms at the following link: [redacted]AmericanFlags.com does not make any claims that ALL of our flags are made in the USA. We only guarantee that our US flags are made in the USA.

Review: On 6-**-15 I placed an online order with the company. Their shipping policy stated 5-7 days. They have not provided any tracking information as to the status of the order. I made two inquiries as to the order status through their online contact page. Neither inquiry was responded to. The company had taken payment for the item the day that I had placed the order.Desired Settlement: Delivery of order in a timely manner or refund immediately.

Business

Response:

Customer placed an order for a confederate flag on 6/**/15. Our company has received overwhelming demand for these particular flags. As such, on 6/**/15 (prior tot he customer's order) we put the following note on each confederate flag page of the site, as well as the shipping page, and a message on our phone voicemail: Please be advised that due to unprecedented demand for our confederate flags, shipping may take several weeks. We do, however, have them in stock and orders will be shipped in the order they are receivedhttp://www.americanflags.com/cofl1.htmlCustomer chose standard shipping, which is a 5-7 business day transit time, once the order ships. Transit times are also explained on our site at the following link to our shipping page:http://www.americanflags.com/shipping.htmlCustomer's order shipped on 7/** and will arrive to him via [redacted] mail within 5-7 business days.

Review: I received a e mail from American Flags concerning my order placed on 06/**/15. I have tried to contact them by phone with an automated answer that the company is closed. I also have sent e mail's to the CSR with no response over a two week period.Desired Settlement: A full refund to my credit card.

Business

Response:

Customer's order has been cancelled and refunded in full.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered 2 confederate fs on 06-**-2015 order #[redacted] in the amount of $65.60

I have called numerous times and sent several e mails with no response from either.Desired Settlement: I want my order processed and shipped immediately

I also want a report from the Revdex.com on what actions you have taken to resolve this issuse

Business

Response:

As indicated on our site since June **, 2015 on each confederate flag page, the shipping page and our phone message: Please be advised that due to unprecedented demand for our confederate flags, shipping may take several weeks. We do, however, have them in stock and orders will be shipped in the order they are received. Since the customer cannot wait for his order, we have refunded and cancelled it.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On or About 6/** my bank paid to Americar Flag co $21.00 am unable to find out anything about my order.Desired Settlement: Were is my order?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

[redacted] I have received the idem. Thank You

Business

Response:

[redacted]'s AmericanFlags.com order # [redacted] was delivered on July **, 2015 via [redacted] tracking # [redacted]. He was emailed that his order shipped on July [redacted] at the email address he provided on his order form.

American Flags was excellent. Wonderful communication, very professional, and very responsive. The selection of website was great, the prices were better than expected. I'd been looking to make an investment for some time but he helped me find the right one. I like that they worked with us every step of the way to make sure we got what we wanted. I can say that his staff is awesome! I recommend them to everyone.

Review: I ordered 2(two) flags from american flags.com on june [redacted] 2015 they stated they would send them out in 5-7 days.I payed 51.50 by credid card. I have tried to call but only get a recording. I have tried to find the tracking.but can't. it is now Aug [redacted] 2015. I would like my flagsDesired Settlement: I would like my flags or my credit card reimbursed

Business

Response:

Since June **, 2015 we have had the following message on our phone voicemail, the shipping page of the site and every confederate flag page of our site: "Please be advised that due to unprecedented demand for our confederate flags, shipping may take several weeks. We do, however, have them in stock and orders will be shipped in the order they are received." The customer's order was set to ship in the next week, but we have cancelled it and refunded in full.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I order this product and right after I order it. I realized I ordered the wrong size. With in 3 minutes, I tried to call them and no one answered. I left a message. I also tried to do the instant message and no one was available. I then sent them an email request them to cancel my order. I didn't receive any response that day. I received a response the next day telling me they do not refund at all once an order is place. I told them to cancel the order and they refused. They also charge me shipping when it clearly states on there website that any order over $50 was free shipping. I copied it from the website below.

Free Standard Shipping

on Flag Orders Over $50. Limited Time Only!Desired Settlement: I want them to cancel my order and refund to paypal.

Business

Response:

We received complaint #[redacted] today from you. The complaint was made by [redacted] regarding an order he said he placed on 5/**/14. We have no record of an order for him under his name, phone or email. He does not provide an order number. Please advise on next steps as I don’t believe he is a customer of ours.

Thank you,

Consumer

Response:

Looks like they cancelled my order. Thank you for your help. Please disregard my complaint.

Review: They sent the wrong flag. I ordered a 3x5 high quality and I received a 2x3 that seems like it is made of tissue paper.Desired Settlement: I want my money back I'm not paying 50 bucks for something I did not order.

Business

Response:

Customer was sent a 3 x 5 ft nylon replacement flag at his request. He received it on July **, 2015 via [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On June **, 2015 AmericanFlags.com took a payment of $72.00 for an item. I was then notified later on July 4th and July [redacted] with the following emails:

Email #1:

From:"American Flags" <[redacted]>

Date:Sat, Jul *, 2015 at 2:44 PM

Subject:your order

Hi [redacted]! Thanks for contacting AmericanFlags.com. As noted on our website when you made your purchase, we have experienced an unprecedented demand for our confederate flags and shipping may take several weeks. We are however, the only online retailer to have them in stock and orders will be shipped in the order they are received. Your order is poised to ship and we will send tracking information as soon as it is available. Thanks for your patriotism and in this case, your patience. I will see what I can do to get your order moved up as I know you are anxious to fly your flag with pride.

Thanks again,

Customer Service Supervisor

AmericanFlags.com

PS: As you can see, we are working around the clock! :)

Email #2:

Hello,

I am writing to you about your order.

You had ordered a 4’x6’ Nylon Confederate Flag. However, unfortunately, the stock that we thought we had was incorrectly labelled and we actually have in stock 4’x6’ Lightweight Polyester Flags.

Therefore, there are a few options to choose from:

1) Choose to receive a smaller flag; we have 3’x5’ Nylon Confederate flags that cost $49.00 so you would receive a credit.

2) Choose to receive the 4’x6’ Lightweight Polyester flag, which costs $42.00 so you would get a credit.

3) Choose to have your Confederate flag refunded in full

Please let us know which option you choose.

If you have any questions, please feel free to contact me.

Thank you for contacting AmericanFlags.com!

Best regards,

Melanie ([redacted])

Customer Service Representative

AmericanFlags.com

"Because your flag is your heart unfurled!"

p: ###-###-####

f: ###-###-####

It is July [redacted] and no reply or response or indication of when I will receive my refund. Matter of fact they do not answer their phones.

My desired outcome would be to receive my refund as soon as possible.Desired Settlement: A refund at once.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. No customer should have to go through what this company offers as far as the lack of communication and customer service. Answer your emails and phones promptly.

Sincerely,

Review: Placed a order in June of this year never received any conformation of the order or any communication at all. However in August received an email stating the product was no longer available and I could either upgrade or get a refund. I called three times and emailed once to request a refund to this day have received no return to any of these communicatios.Desired Settlement: Refund which doesnt require an additional two or three months!

Business

Response:

We had contacted the customer on 7/** regarding his order. Due to the overwhelming number of orders, emails and phone calls we could not connect with the customer. We have refunded the customer in full for $37.49 and cancelled his order.

Review: Placed order on website 06-**-15 got standard 5 day shipping and paid immediately. Order stated payment would not be possessed until order was processed, payment was taken out on same day and order has still not been shipped. I have tried contacting company through all methods available. The phone is just a recording with no way to speak to a person or leave a message. The Web chat form is always offline and as of 07-**-15 I have not received a email reply.

Per [redacted] The Rule spells out the ground rules for making promises about shipments, notifying consumers about unexpected delays, and refunding consumers’ money. Enforced by the [redacted], the Mail or Telephone Order Rule applies to orders placed by phone, fax, or the Internet. Your compliance

can have bottom line benefits for your company — that is, satisfied customers are repeat customers.Desired Settlement: Process my order and ship in a timely manner as required by law. Or refund my money.

Business

Response:

As indicated in his complaint, [redacted] placed an order for confederate flags on 6/**/15. Since 6/**/15 (which is prior to the date [redacted] placed his order) AmericanFlags.com has had the following message appear in bold on every page of its confederate flag section of the site:Please be advised that due to unprecedented demand for our confederate flags, shipping may take several weeks. We do, however, have them in stock and orders will be shipped in the order they are received.[redacted]A similar message also plays on our voicemail, if customers are unable to get through to a live customer service representative, who are answering phones and emails as quickly as possible.Additionally, the shipping section of our website indicates the following: Orders generally ship within 48-72 hours, though some items may take longer, especially during peak times like Memorial Day, Flag Day, July 4th, Veteran's Day and Christmas. Shipping is calculated during time of checkout and we offer you the option of selecting a preferred shipping speed. Your shipping selection does not impact how quickly your order leaves our warehouse, but instead, the actual time your order is likely to be transit.[redacted]That being said, [redacted] chose standard shipping, that would be a 5-7 business day transit time after the order shipped - not the time it would take to receive the order from the point of purchase. We have cancelled [redacted]’s order and refunded him in full at his request.Please let us know if you need any other information. Thank you!Sincerely,Jeffrey L. R[redacted] Ph.DPresident/CEO

Review: We ordered on July *, 2015, I called two weeks later and was told they had alot of orders to fill and would fill the orders as they came in. One month later I received an email saying the flags we ordered were out of stock and we would have to upgrade to another one or downgrade. It is now the first week of August, I have tried calling leaving voice mails and have yet to get an answer. I just want my 98.00 back. They were quick to take the money the next day. Very unhappy with this company and will let other people know about themDesired Settlement: Just want my money back...

Business

Response:

Customer's order was cancelled and refunded in full at his request on August **, 2015.

Review: The mounting braket for the flag pole is made of a light metal that is just stamped to make. It is not strong enoigh to hold the flag pole up when there is a mild wind blowing. There should be a heavier braket furnished to support the pole and flag that came with the set. Thank youDesired Settlement: Send me a stronger bracket that will support this flag and pole.

Business

Response:

[redacted]

Dear [redacted]:

Here is our response to [redacted]’s complaint:

[redacted] called AmericanFlags.com on June [redacted] and spoke with [redacted] regarding the Deluxe Home Flag Kit he purchased on June **, 2014. He complained about the bracket bending. [redacted] asked if the bracket had arrived damaged or had a defect, and if so could he please send us an image of the damage so that we could show the manufacturer and replace the defective part. [redacted] said that the bracket wasn’t broken, but was not strong enough to hold the pole up in the wind and he wanted a stronger bracket. [redacted] explained to [redacted] that the bracket that came in his kit is the only one we have specifically for that particular kit. We had several different categories of flag sets and if he was noticing that the flag set he purchased was not compatible with the volatility of weather he wanted to fly it in (in this case a windy climate), he needed to exchange his kit for a heavier duty flag set, as the one he purchased originally does not sound like it is compatible with the volatile weather he wants to fly it in. [redacted] offered to send [redacted] an RMA number so that he could exchange for a heavier duty set. [redacted] replied that he was going to file a Revdex.com complaint. We were then, and are still, happy to send [redacted] information to return or exchange his flag set.

Please let us know if you need any other information. Thank you!

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,