AmeriGas Propane LP

Account #***
I discontinued service with Heritage in April of I have a credit balance of $with the companyI have asked that they send me a checkI have provided them my new address: *** * *** St, Tampa, FL I have spoken to them several times and they promise a check will be sentSpecifically, I spoke with them on June 22, 2018, July 18, and today August 6, Today, they stated I reached the wrong office (although it was told I had dialed the correct number) and they could not help me
I desire that they close my account and send me a check

Horrible customer serviceNogales branch never answers their phonesIf you call their national call center they will email the Nogales branch to have them call you (since they can't get Nogales to answer any of their listed numbers either)If you receive a call back from Nogales, the receptionist will hang up on you several times before getting your name because she apparently doesn't know how to operate an office phoneThis used to be a servigas franchise, but was bought out by amerigasInstead of firing all of the employees and hiring people willing to work they kept everyoneGreat place to work as an employee apparently, since nobody is held accountable for shoddy customer service, long wait times, or any of the other poor practices evident there

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: Amerigas is wrong, they cause an error and closed the wrong account accidentally, I been paying for propane and Amerigas has been filling the tank somewhere else I have plenty of proof, emails, checks, withdrawals, phone calls and the propane inspector had said, I had NO Propane and he said they never came to fill the tankI never got any slips stating that they had been at the property.I sent this email January 29, 2017.We had an emergency gas issue at *** *** and found out that this account has been closed???? I been paying Amerigas and they have been taking my payments? And now we have no gas????
I think you got confused with the property we sold *** *** in *** *** ***
I hope we are not paying for propane on *** ***? We do not own that house anymore
Regards,
*** *** From: *** *** [mailto***] Sent: Wednesday, September 28, 12:PMTo: *** ***Subject: *** *** Drive Hello ***, This is *** *** the owner of *** *** in *** *** *** I need minimal propane at *** *** Dr as soon as possible, the inspector and the appraisal will be coming out. Let me know, how soon you can get your crew out there. Thanks! I Gladly Appreciate it!
Good Morning ***, October 28th
Re: *** *** Drive
*** *** will be closing escrow next week, I send your information to the new owners This is the tank that has a crack, it was ask that we remind you to get it replace with the new owners
Also, I got several bills from *** *** I send What is my current total now?
Thanks

December 01, Thank you for the opportunity to respond to the above-referenced consumer complaint from a customer of AmeriGas’ Chester, NJ OfficeIn his complaint, *** *** states his belief that he owns the underground tank and complains about the price of propaneAmeriCas owns the tank that was installed at the *** residenceIf *** *** has an issue with anyone about a lack of disclosure at the time that he purchased this residence relating to AmeriGas’ ownership of the underground propane storage tank, he should look to the person or entity who sold him the residence and not AmeriGas*** *** was invoiced for all deliveries made to his residence at or about the time they were madeWhen the ***' requested an immediate delivery because they were a will call customer and out of gas, they were charged a special trip fee for a weekend deliveryThis was a one-time fee because they did not call for a delivery in advanceAmeriGas did provide the ***’ with a refund on or about October 24, for the propane that was pumped out of the tank in the amount of $1,500, which was applied to the past due balanceThe ***' currently owe AmeriGas the amount of $4,for propanePlease note that AmeriGas has removed all late fees on this account and has offered the ***’ an opportunity to enter into a reasonable repayment planWe have also previously offered to adjust the pricing to $per gallon in an attempt to resolve this matterI have also explained all or most of this to *** in the attached letterVery truly yours,
Jean KSenior Counsel

AmeriGas came to our home on 3/4/because we smelled gas They found their regulator outside the foundation of our home to be leaking He told me he would replace it A short time later he came to the door to show me that during the install he broke the pipe going under our home He said because it was on our side of the regulator that would be our cost/problem After standing around a while he left We are total gas including heat, water heater, range and dryer That was on Friday afternoon My husband is handicapped and I care for him He said they would come back on Monday morning to fix the pipe but it would be at a cost of $an hour .Asked if I could have my own person fix it since they said they weren't responsible and he said yes Had it fixed on Monday at a cost of $ This contractor and one other told me the pipe broke because he did not use two pipe wrenches and just cranked down on it with one After my guy fixed it we then found AmeriGas has put a

After years of being an AmeriGas customer....I had to call twice to have AmeriGas come to our house and pick up AmeriGas propane tankAfter waiting months for them to pick up the propane tank, we received a bill for over $for AmeriGas to take the tank backTotal rip off

I ordered propane on Feb 6th Called times and still waiting Called the emeragency line to get propane and they way want to gouge for me emergency services Still no propane

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

October 28, 2014Dear *** ***:
Thank you for giving
AmeriGas Propane, L.P(“AmeriGas) an opportunity to respond to *** ***’s complaint regarding a tank removalAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of *** *** complaint, we investigated the allegations contained therein and provide the following response based on our findingsAmeriGas District Manager, Aimee C*** apologized to *** *** for removing his tank a day earlyMsC*** also called *** ***’s new propane provider to have them replace our AmeriGas tank right away, for which they agreedWe again apologize for this honest mistakeIn light of the foregoing, we reasonably consider this matter resolvedIf you have any questions or require further information, please feel free to contact meSincerely,
Jill D
Customer Advocacy Manager

*** *** did not call back after several messages were left requesting delivery before my tanks ran out Their pamphlet states "DON'T RUN OUT OF GAS SERIOUS SAFETY HAZARDS, INCLUDING FIRE OR EXPLOSION, CAN RESULT" Needless to say, my tanks ran out despite my repetitive calls that were not returned
Once I noted I wished to discontinue their service they sent a man to fill my tanks when they thought I was not homeI was home and spoke directly to their delivery person noting my dissatisfaction with customer service and refusal of delivery He was surprised he was sent out
I showed him the pamphlet and he said he agreed noting "you don't mess around with propane."
Several days later a second delivery man left a message that he filled the tanks In that message he commented on the house being dark and no cars being in the driveway They filled them when I asked them not to do so, and locked them so I could not use the gas Full tanks are difficult to move When I

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that their apology and urgent delivery response, is satisfactory to me.
Regards,
*** ***

I called almost a week ago to get propane and still didn't get any deliveredRude customer service at the local officeI have two young children I can't run out of fuelYou guys need to get your as in gearNever doing business with you ever againDon't even wanna give you a one star

My account was CLOSED sometime in October at *** *** Drive, *** *** ***, CA 93222, my mailing address is PO BOX ***, *** *** ***, CA
My account was closed with out my authorization or knowledge Amerigas has kept sending me statements for propane I never got I kept paying my bills with Amerigas by via check and automatic withdrawal and all have been cleared by the bank When I realized my account was closed, I had ran out of propane and contact Amerigas and they could not find me Amerigas had said my account was CLOSEDI said how can that be? You have been collecting my money? Where are you putting propane at? Amerigas has been charging me and collecting my money and putting Propane on another houseThey had a made an errorI immediately ask for a refund and they would not give it to me and they left me without propane for days and I contact another company and they quickly refilled me with propaneI contact Amerigas that I do not want their

We stopped using Amerigas as our propane provider back around After a few complaints to them they finally came and picked up their tank and charged us like bucks to do so We switched to *** *** out of ** *** at that time and have remained with *** ever since In the late fall of Amerigas sent me a bill saying they were charging us for not ordering a minimum amount of propane from them over the prior year No joke...we weren't their customer so had ordered none I called the local office and went around and arou d with the clerk there who finally agreed to send someone out to verify the tank on my property didn't belong to them and that they would get it all cleared up Now I get home from being in the south all winter and find they have turned our account over to collection agency This is just total b.s I am not paying for propane I didnt receive...nor am I paying this service fee for not using their service since they finally did pick up t

I terminated my service with Amerigas on 1/4/and informed them to pick up their tank After they picked up the tank weeks later they sent me a bill for their tank rental and a removal fee I called the local office and told them I would be glad to pay for the rental fee for using their tank during the past year but I felt that it was not fair practice to charge me the removal fee of for their own tank

January 30, 2017Dear *** ***:Thank you for giving AmeriGas Propane, L.P, (“AmeriGas”) an opportunity to respond to *** ***’s complaint, filed on behalf of *** ***, regarding a refund for unused propaneAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt
of their complaint, we investigated the allegations contained therein and provide the following response based on our findings.*** *** received a delivery of gallons on January 19, as she was on auto delivery at that timeTo address *** ***’ concern regarding refund for unused propane, one is not due since the tank was empty at time she terminated her accountThis is was verified as our records show the first delivery for the new home owner was four days after the sale of *** ***’ homeAt that time, the tank was filled to 80%This was a gallon tank and received approximately gallons, meaning the tank was empty prior to being filledThis usage would have been a result of the home being occupied between the January delivery and the sale of the home in October 2016.AmeriGas reasonably considers this matter resolvedIf you have any questions or require further information, please feel free to contact the customer advocacy department at ###-###-####.Sincerely,Tracie R***Customer Advocacy Specialist Driving Customer Delight Every Day

We have been a customer or Amerigas since October of Since day one we have had several billing issues with my account which has become very frustratingMost of the time, the issues have been worked out until recentlyBack in November of I paid off our current payment arrangement that we had with AmerigasI asked at that time if we could get on the budget planThe customer service rep I spoke to at that time stated "since the holidays are right around the corner just pay what you can each week or every other week so that something is going towards your balance" so I took her advice and did just thatCome January that was not enoughI needed to make larger paymentsI was making payments of or once or twice a monthI was able to work with Alice at the Swanton, Ohio location and set up a payment agreement for per month, with payments due in Feb, March, April and May and again I have asked about a budget and was told once the agreement was paid off, I would b

Thank you for giving AmeriGas Propane, L.P (“AmeriGas”) an opportunity to respond to *** ***’ complaint regarding cylinder catching fireAmeriGas
takes any complaint by its customers seriouslyTherefore, upon receipt of Mr***’ complaint, we investigated the allegations contained therein and provide the following response based on our findings. On July 1, 2015, *** *** who works for our third party insurance claim company (***) spoke with Mr*** regarding this matterMr*** and Mr*** are working towards a resolution for this matter. In light of the foregoing, AmeriGas reasonably believes this matter is on its way to being resolvedIf you have any questions or require further information, please feel free to contact me. Sincerely, Haven RD*** Haven D*** Customer Advocacy Department Cc: Cindy H***, Area Director Buddy D***, District Manager

Customer Service in the Honesdale PA office is terribleWe’ve been Amerigas customers for over yearsWe ran out of gas due to lack of deliveryPer account details on Amerigas website on 2/12/we were due for delivery 1/29/but the delivery wasn’t madeThe Lackawaxen area was experiencing below freezing temperatures during at this timeIt took days to get a delivery with no heatWe took off from work to come to PA because there was no heat in the house and we were concerned about a freeze upWe were lied to all day long about the deliveryNo regular driver ever showed upWe had to call emergency service to get the delivery

Thank you for giving AmeriGas Propane (“AmeriGas”) an opportunity to respond to Sonny ***’s complaint regarding removal of a propane tankAmeriGas
takes any complaint by its customers seriouslyTherefore, upon receipt of his complaint, we investigated the allegations contained therein and provide the following response based on our findings. Prior to Mr***’s purchase of the property located at *** *** *** ***, Escondido, CA 92026, AmeriGas was the propane provider to the owner and was granted access to the propertyUnaware of the property ownership change, our service technician entered the property to lock off the tankOn September 18, the tank was removed from Mr***’s propertyAmeriGas Area Director, Bob C***, spoke with Mr*** to apologize for the confusionMrC*** provided Mr*** with his cell phone number should he ever need to reach him in the futureMr***’s account has been final billed with a zero (0) balance. We apologize for any inconvenience to Mr***In light of the foregoing, AmeriGas reasonably considers this matter resolvedIf you have any questions or require further information, please feel free to contact me. Sincerely, Michael K*** Michael K*** Customer Advocacy Specialist Cc: Bob C***, Area Director Maria S***, District Manager