AmeriGas Propane LP

Let me start off by saying I'm defiantly a patient person but, when it comes to this company I'm so over themI moved to my current address years agoI rented tanks from Ameriagas and fuel for starters ($and some dollars for starters)I don't have many options in my area so I did it anywaysMy first delivery was a week late, but I figured hey it's winter they are probably behindWhen I first started my service I was receiving my fuel on payment plansI'd pay $and some odd dollars and the rest was split into monthly paymentsI never missed a payment and was always on timeThe last time I called to order fuel in I was told it could take 7-business daysweeks went buy and on the third week I called the office timesEach time I was told I was on the delivery roster that they'd be there that dayFor a week nothing, I called back and they go "oh you didn't pay up front you can't do payments." So I paid for a full tank fill and it still took them weeks to deliver itNow on to with AmeriagasWeather starts changing I call in and was told I STILL can't get fuel on payments, that I needed dollars to fill my tanks that's the only way they can deliverI tried to save the money but I live on a very strict budgetI called the main office and they told me they couldn't help me that I'd have to talk to my local office about why I couldn't do fuel on paymentsThey sent an e-mail to the local office to call me cause they didn't answer when the main office calledLet this be a shocker "They never called me back"I finally got the together called my local office only for them to tell me it was going to cost I asked the guy to work with me cause that was all I hadHe says let me look at the computer, gets back on the phone and says "Yea, you can just do half tanks for $223.00" Like, you couldn't do that weeks ago!So that was on Dec 11thI called Friday the 22nd worried about not having fuel for Christmas and the lady on the phone told me, "Yea your on the roster for Sat"Well guess what Sat came and went still no fuel so I had to cancel all my Christmas plans (Thanks Amerigas)Office was close on the 25th understandably soSo I called on Tue oh well I'll see what I can do to have them out there tomorrowWell folks here I'm writing this at 6a.mon the 29th (Can't sleep to cold) and still no fuelIt's currently degrees warmer than the night before when it was a whole degreesI'm so glad when I call I get correct information/accurateI'm glad I pay hundreds of dollars for propane only to be lied to again and againI'm glad I get to freeze for weeks every winterI'm also realllly glad I'll have a super high water bill cause I have to leave my faucets runI'm DONE, I'd give Ameriagas stars if I could

I called Trenton LP/Amerigas the beginning of October 2017, and I spoke with their desk girl to set up an appointment for them to leak check my tankShe told me she would have to call me in a couple days to verify the date of inspection, and I ended up having to call them back weeks laterI was told by the very same desk girl that I had been forgotten about, though she had told me that she would call me two days after I initially spoke with herOnce we finally got the leak tests done, the driver provided me a contract to sign, which I did When I inquired about a payment plan, the driver informed me that they did offer such plans if we qualified He then brought me a form to fill out to check our credit, which I filled out and immediately gave back to him He went out to his truck and was out there about minutes When he returned he said, "Good News! You qualify to make paymentsYou should receive your first bill in a couple of weeks." I was never informed of an upfront

This is horrible companyI can’t count how many times I was left without gas during the winter because they didn’t have enough workersI was billed outrageous amountsThey never came to read my meter personally just “estimated” how much I owed themThe personel is rude and literally hung up on me when is asked for proof for the fees I owedI’m out of this company and URGE you to not become of this companies scamming, understaffed, over priced, and just overall grossly negligent company

This company is absolutely terribleAfter sorting through a bunch of billing issues, which are really only partially resolved, we can’t even get them to actually show up when they’re supposed to be making a deliveryThey’re terrible, and I want to share this experience everywhere to prevent others from doing business with this company and having to experience the same frustrationsChoose any other company!

I purchased a house on Seneca Lake near Cambridge, Ohio about four years ago The previous owners used Amerigas for their propane needs and I continued their service until early this year Earlier this year I was unable to get in contact with the Amerigas office in Cambridge regarding questions about my service In the meantime I was able to find another regional propane service that I ended up contracting with and have been very happy with their price, service and able to contact them easilyI received a service charge from Amerigas for picking up their propane tank, (which was in the contract) I will mention that the propane tank remained on my property for approximately four months from the time that I cancelled my contract This is unacceptable, the very least they could have done would have been to wave the service charge for the extremely poor service in picking up THEIR propane tankI called Amerigas regarding this matter and explained that I will NOT be recommending Amerigas propane to any of my neighbors

Amerigas keeps enrolling me in this program that I have told them I do not want to be enrolled inThey said they sent out statements to my house (even though I am on paperless billing) and that they disconnected my gas on 8/and left a disconnect notice because I did not pay the program enrollment feeI never received statements and I never received anything on my doorI just paid $to have my furnace checked only to find out that it is not getting gas, so I called Amerigas to see if they could come look at it and that is when I found that they put the lock on my tank - that is 70% full of gas that I have already paid forThey then proceeded to charge me another $to have someone come out in a few days and take the lock offThis is such a scam! I have already started searching other propane providers

over charged for service

Put in a standard request for refill some days ago onlineI was given a time window during which gas delivery would occur extending from days after I requested until todayToday, noticing the delivery still had not been made and noticing my tank near empty, I called MsLeia Bush at about 9AMShe reassured me "you're on the list" and "the delivery will be made today"Came home to look at my tank and no refillAt this point, I went online and looked at average LPG prices in texas for the prior week ($per eia.gov)The price I was quoted at the time I put in the request was $I quickly called a competitor in town, not knowing what I'd getI was quoted $So, Amerigas has been unreliable and they are price-gouging as well

I moved to a rental with a gallon propane tank in the fall of I signed a contract with mountain propane in port hadlock, wa to have automatic deliveries at a fixed price During the spring of 2017, the deliveries continued but at a price 80% higher than what the contract stated I looked at the contract and the end date of the contract was actually months before the start date I hadn't noticed the error and there was no way for me to know what the end date was I contacted the local office to ask about why my propane bill almost doubled without any explanation The informed me of the end date of the contract, which was not correctly listed on the contract When I pointed out this mistake, they told me I am lucky they dont go back and charge me more for my past deliveries because the contract had an end date well in the past I believe the company should have notified me when my fixed price period had ended This is even more critical because my contract did not list the end date correctly I have a budget and I was not expecting my propane bill to doubleAnother component of the contract was that deliveries would be automatic and they would ensure the tank did not run out During both of the winters I lived in this house as a customer of mountain propane, my tank ended up empty Last year, over the christmas holiday, my propane was out for days as the local office was closed and countless message were never returned The company did credit my account $in each instance but this is hardly sufficient repayment

I had moved into Hemlock Farms over a year ago and was told my propane (Ameri Gas) would be $a gallonI was running low on propane come November of last year and the truck pulled in pumped my propane with two cars sitting in the driveway not knocking on the door and took off leaving the receipt sitting on my doorstepI read the the ticket and with out warning me jacked my price up to $a gallonI was left holding a $billI then removed them from my services and have 40% left in the tank when I was in formed that I would have to pay the full amount and receive no credit back for the 40% left in the tankThey would resell that potion of it to someone elseThis place is a true rip off and will in every way take advantage of you in the middle of the winterI am not afraid to show my name and number if someone would like to file a class action suit against this company for all of there wrong doing that they are getting away withPlease feel free to email me at [email protected] if there other people out there just like me going through this

In early December I called Amerigas to have gas deivered.They said they put us on the schedule but they never showed upI called On I called Amerigas's hotline because I smelled gas even though my tank said emptyThey responded immediately and had a technician call me who came out and did a tank check told us that we had a leak and we should get the tank replacedI believe the tank was made in He put gallons of gas in it and scheduled to have it replaced contacting our landlord to set everything up.In a nutshell after several calls months later still no tank though they did continue to send someone out who put gallons here and gallons of gas thereThe whole time when I walked by the tank I could smell gas.FINALLY after a half dozen appointments to replace the tank they came out with the New manager Eric someone emptied our tank which took hours since apparently it was full replaced it with a new tank and in apology told us the tank fill was complimentar

Canceled propane service with Northern Energy AmeriGas on 2/1/Was told that it would be thirty days before tank could be removedHave called three times since 3/1/Tank has still not been removedIn addition, Northern Energy AmeriGas has incorrectly recorded cancel date as 2/27/Service was canceled 2/1/Not sure if that is some sort of delay-tacticAlso the incorrect date information negatively impacts my tank-rental refund which is unacceptable

We called for propane delivery on 3/On 3/still no delivery called and were told we were on the schedule that day Side note blizzard predicted for next dayWe were not at 10% on tank and 0% on the other Got home from work at 5:pm and no deliveryCalled closed Next morning called and were told no delivery due to weather coming As of that time was perfectly clear outside Asked for emergency delivery which would cost us $extra were told no Basically told my husband nothing they can do and didn't care we would have no heat in a blizzard We had to call another company and have them bring out new tanks and fill them for us and they were at our house within the hour! New company found leaks in Amerigas line and said tanks were set to use more propane than neededCalled back Amerigas because they precharged us $for a delivery they never madeSaid they would refund our card that day days later, no refund Contacted corporate a

I am very disappointed with Amerigas When my landlord found a better deal with a different propane company, nearly $less per gallon, Amerigas charged me $to pick up the tanks The tanks were there when I moved in And I had lived there for nearly years by the time we made the change Then they reimbursed me $less a gallon for the propane that I paid for but did not use They were charging nearly $more per gallon then the state average at the time When we tried to address it with them they made promises and never followed through We tried a few times Then they lied to my boyfriend when he tried to help me work it out with them I will never do business with them again We tried to give them a chance to work it out with us By the way, I am a single mom, I work full-time, and I have four children

August 12, Dear *** ***:Thank you for giving AmeriGas Propane, L.Pd/b/a Fallsburg Gas (“AmeriGas”) an opportunity to respond to *** ***’s complaint regarding a refundAmeriCas takes any complaint we receive seriouslyTherefore, upon receipt of *** ***’s complaint, we
investigated the allegations contained therein and provide the following response based on our findings.District Manager, Roger W*** was able to research *** ***’s account history dating back to and at no time was there a purchase of $The account number *** *** provided (#***) has not had any activity for over a year and a half* ***’s other account *** has not had a transaction since After researching *** ***’s accounts we have concluded there was no purchase of $772.40, therefore no refund will be issued.We value our customers and apologize for any inconvenience we have caused to *** ***In light of the foregoing, we reasonably consider this matter resolvedIf you have any questions or requirefurther information, please feel free to contact me.Sincerely,Jill D
Customer Advocacy Manager

On 3/1/AmeriGas delivered 227.6gal propane to my place at *** ** *** ***
On 3/4/they sent an invoice charging me $3.969/GAL for a total of $ I am a member of the *** *** Association and therefore entitled to buy propane at the then current price of $1.79/GAL, which totals $I called the billing/customer service department department to complain and talked to Alicia V***She promised to correct the invoice amount and followed up with an email to confirm, also attaching the corrected invoice signed by her I then mailed AmeriGas a check for $427.20, which cleared my bank on 3/30/
But they keep sending "Past Due Notices"I called again to complain, again tried to talk to MsV***, but she put me on hold and did not get back to meI called the San Jose customer service department again, explained the situation to somebody else, and was promised a call back, which never happenedSince they supposedly record all phone conversations they should b

From: Revdex.com of Metro Washington DC
arial;"> Date: Mon, Jul 7, at 10:AMSubject: Fwd: *** *** - Revdex.com Complaint #***To: *** ***
---------- Forwarded message ----------
From: Amerigas Customer Advocate
Date: Thu, Jul 3, at 1:PM
Subject: RE: *** *** - Revdex.com Complaint #***
To: "[email protected]"
Cc: "***, ***" , "***, ***"
I apologize, the complete date is now on the form.
From: Amerigas Customer Advocate Sent: Thursday, July 03, 1:PMTo: [email protected]: ***, ***; ***, ***Subject: *** *** - Revdex.com Complaint #***
Dear ***,
Please accept the attached letter as our official response to *** ***’s complaint. If you need any further assistance please do not hesitate to contact us
Thank you,
*** ***
Customer Advocacy Department
AmeriGas Field Service Center
###-###-####
###-###-#### Fax

My account was set up as a call for delivery basisA delivery was made of galsometime in mid JanI was unaware of the delivery until I received a past due notice dated 3/22/along with a $late feeI called the company and ask why a delivery was made with out my ordering itThey replied that they did not know as I was set up on a call for deliveryI told them that the house was up for sale because my Mother had passed away and that my daughter was living there and only heated with a wood burnerThe furnace was the only thing that used propane gasI then told them that I wanted the propane pumped back outThey then said that because the tank rental was already paid for a year that I should wait to see if the new owner wanted to buy the gas and if not they would pump the gas out and send me a refund check They verified my address to send the check toThey also said to call them as soon as the new owner took possession of the houseOn the morning of 10/

January 9, 2015Dear *** ***:">Thank you for giving AmeriGas Propane, L.P (“AmeriGas”) an opportunity to respond to *** ***’s complaint regarding pricingAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of *** ***’s complaint, we investigated the allegations contained therein and provide the following response based on our findings.*** *** was informed that his price per gallon will remain the same until his community contract ends*** *** was also informed during last year’s cold winter his community rate/price per gallon remained the same, while competitor prices severely increasedAgain, *** ***’s price per gallon will be adjusted when his community pricing contract endsWe apologize for any inconvenience caused to *** *** and trust this response addresses his concernsIn light of the foregoing, AmeriGas reasonably considers this matter resolvedIf you have any questions or require further information, please feel free to contact meSincerely,
Haven D
Customer Advocacy Department

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:This people don't know who they are servicing First the previous owners name were not *** don't know where they get that information Second why can't they provide me with proof of ownership of tank? If it belongs to Amerigas they should have proof
Again this is the kind of business they run Trying to rob people of their hard earn money I have asked for numberous times for proof and I keep on getting wrong information or the run around.
Regards,
*** ***