Ames Comfort Heating & Air

Complaint: [redacted] I am rejecting this response because:I do not agree but this was a service issue You could not service me so you broke the contractNot meI was only a few months out on both phones being out of contractSo most of the phone cost I had already paid for This is ridiculous for a company this size to argue over $or soYou broke the contract not mePlus for the time I had to wait from April to May 6th should count for somethingThe headache of having to call in every other day to see if there was a answer to the service issueEven sent a form listed on your website "take it to the top" and receive and call with hours and to this day no one has calledI have no phones to give you, Verizon has them.I don't think it too much to ask for you to waive these fees.I wonder if your CEO know how his customer are being treatedSo again waive the fees and let me be done with CSpire Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: On Wednesday, 5/18/16, I contacted CSpire via phone and the representative stated that they could not tell me anything about the account and it is nothing they could do to help me with this matterThey did NOT mention that TransUnion contacted them earlier this month on 5/2/or 5/5/If this information was forwarded to TransUnion during these dates, the hard inquiry should have been removed by nowIt still appears on my credit reportPlease see screenshot attached where CSpire is listed twice on my credit reportThis information is accurate and up to date because I purchased the TransUnion Credit Monitoring System for $9.95/moSo, please let me know what I should do next to resolve this issue Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: The issue regarding the early termination fees is the fact that I had to switch services because you could not service me any more It was not of my choosing It was a service issue and I should not be punish with early termination fees because of a service problem I would have never ending my contract if you would have provided service I would have love to stay with C spire, never had any trouble before this But because you could not fix the tower issue I was force to another provider I have had lots more money out of pocket than fees because of having to go with a new provider This is not good business Your services ended not me ending early Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I have been dealing with this issue for a while now with no co operation or resolve from this companyThey have given me misleading information with no substantial paperwork behind it, I was told to just trust them They said I didn't turn the phone in when in actuality I did, I just recently went into a branch on highway Jackson ms and spoke to the manager there [redacted] , very nice guy who to me may have restored my faith in this companyI outlined every detail of the situation to him he did some research and came back and told me that my phone intact was showing as returned in the systemHe told me he took care of all the extra charges that they previously agree to take care of but refused but I owed my last months bill which was $(receipt attached)I paid there and he told me my account is now cleared of all charges and I will get a final statement showing that I no longer have a balance in the mail.I greatly appreciate the time [redacted] took to deligently handle the situation but I can't help but to ask for an apology and some form of customer appreciation incentiveI would like to switch back over to cspire and pick up my old contract Regards, [redacted] ***

Mr***'s refund was added to the C Spire's refund processing list on This is months after the disconnect which is our policy to ensure no other charges come through Mr [redacted] should have received his refund check by now We apologize for the delays in getting him this information

When Ms [redacted] purchased the devices in question, they were purchased at a substantial discount in lieu of agreeing to keep them active for months Due to this discount, in order to waive the early termination fees, these devices would need to be returned

C Spire was able to get Ms [redacted] in a replacement phone on October 29th We hope this resolves the matter

Mr [redacted] used the device substantially during the months it has been active Given that this is well over the day period, we feel that the offer to waive the remaining amount due on the financing plan is more than fair The existing balance of $will still be due

This customer was sent a signal booster on today, August 9,

I want to apologize for the problems you experiencedI know a customer advocate reached out to you and was able to resolve your concerns Your feedback enabled us to identify a system issue that we have since resolved and this will prevent the same issue from occurring in the future We hope to regain your trust and that you will return to C Spire in the future

I am sorry for the delays in processing the disconnect to your line but unfortunately, we had never received a request via our service channels from the account holder nor a power of attorney that was approved by our legal team After reviewing the account, it was clear this phone was not in use, so we have disconnected the service and credited the account so the balance is $If you have any additional questions or concerns about this account, please email me directly at [redacted] and I will be happy to assist you [redacted] SrManager - Customer Experience

Complaint: [redacted] I am rejecting this response because:Although they state they will change my plan, that does not change the fact that I should have had his plan back in November That's extra GB Of data each month that I didn't have and I had to pay overages for Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me for the month of July to August 4, Regards, [redacted]

We will contact Ms [redacted] today and make sure we negotiate a way to get her a working phone

C Spire has refunded the $due to Mr***'s long time patronage We will be glad to inspect the device he is using now and be glad to offer a warranty placement if it the situation appears to be a warrantable issue

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] **

Mr [redacted] purchased his phone in June of Therefore, it is still under warranty C Spire has attempted to assist Mr [redacted] via email In order to fully troubleshoot his phone, we would need to see it in one of our stores Mr [redacted] could go to C Spire's web site and complete a warranty claim under Manage My Account We will be glad to handle this process for him If there is any way he can get access to another phone or get into a store, we will be glad to assist him

C Spire bills the monthly recurring plans a month in advance When Mr [redacted] was billed on November 18, 2014, this was for the billing cycle November 19th through December 18th Mr [redacted] ported his numbers on November 28th C Spire kept the service active under a changed number through December 18th This process is clearly defined in C Spire's terms and conditions Due to the fact that C Spire continued to provide this service through that time, we hope this explains the billing and resolves the question in this matter

C Spire cannot locate this account This is likely due to the age We will contact Mr [redacted] to get more information so that we can find it and resolve the matter

Mr [redacted] purchased the Blackberry device in July of There were new plans established in September of 2011, and the policy of allowing 3G only on the plan he was on was put into force Policies do change over time and the plan Mr [redacted] is on is not designed for the usage patterns of LTE phones He has recently purchased a new 3G phone