Ames Comfort Heating & Air

Complaint: [redacted] I am rejecting this response because: I went with another carrier They require me to turn in the phone to them for the process of buying me out of my contract I just want my account to have a zero balance and let all other issues be forgotten It has been nothing but a headache since April Regards, [redacted]

This customer can use the booster that was sent to him thus resolving his coverage issueC Spire will not be refunding any money nor releasing this customer from their contracts If this customer wishes to port out their numbers to another carrier, they will be responsible for the Early Termination Fees

After reading the exchange with Mr [redacted] we realized that we had supplied him with incorrect information However, we will honor this and credit his account accordingly We apologize for the inconvenience One of our representatives is reaching out to confirm this with him

Complaint: [redacted] I am rejecting this response because:I do not believe the signal booster being sent to me is because I am a valued customerI believe the signal booster is being sent due to the weight-full influence of the Revdex.com Office.The simple action of placing a item in the mail, could have been done by C-Spire months ago, but rather C-Spire chose NOT to take this simple action, but rather allow me to pay a monthly service bill, and deny myself the service I am paying for, until someone of "greater significance" intervened.The fact that I had to ask someone else to assist on the issue is and "annoyance", at the leastYet had I not asked, the fact remains, and will continue to remain a mystery of how long this issue would have continued by my service provider?I want to be released from my obligations from C-Spire wireless, allowed to select another service provider, and reimbursed for payments made for services only partially provided.An offer of the above nature, inclusive of all three aspects, that offer will resolve my complaint.I will be awaiting an offer of such nature from C-Spire.Regards, [redacted] ***

C Spire sold Mr [redacted] this phone on a device payment plan in good faith with a purchase done through the web We will mail him an additional copy with the proof of process

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Mr [redacted] purchased his Galaxy on a device payment plan This is financing of a device over a period of time with no interest In order to upgrade early from a device payment plan and not pay out the remainder owed, our customers can trade in the device they financed If that device has been replaced under warranty, then the device that was replaced can be traded If Mr [redacted] will trade in the Galaxy that we gave him as a warranty device, we will not bill him for the remainder of the device payment plan

they have filed a warranty claim with out my knowledge or consentI will not be going to a store location on Thursday because of thisI will be contacting a lawyer at this pointThey are not allowing me to cancel the warranty order and it is being shipped to an address that regularly has things with that are deliveredI in no way shape or form approved this order Complaint: [redacted] I am rejecting this response because: Regards, [redacted]

Due to Ms. ***'s long time loyalty to C Spire, we are forgoing any investigation and have credited her account $100.00. We hope this resolves the matter.

We totally understand this and this is why we are willing to waive the early fees with the return of the equipment These devices were sold to Ms [redacted] well below C Spire's cost In order to recoup that investment, we offer this with a month term If this term is broken for any reason, we are still out the cost of the equipment This is why we need the equipment back or we need to collect the fee

C Spire will get this money moved It will increase Ms***'s balance when the amount is debited back to her account We should have this done by 8/

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

A substantial credit was placed on Ms [redacted] 's account today This matter should be resolved

We apologize for the delay but the plan was changed back to unlimited on 5/

C Spire is unable to locate this account We will call Ms [redacted] directly at the numbers provided

C Spire has credited Mr [redacted] $ We hope this resolves this issue

Complaint: [redacted] I am rejecting this response because: My complete complaint to the company was regarding 4g, 3g and gps signalsI understand that 4g isnt available even though my previous phone was able to receive itOnce I turned off 4g, my 3g signal was only a single barI requested an exchange multiple times during the return/exchange policy and was denied and forced to go through tech supportThey refused my exchange multiple timesI spoke with someone today over the phone and they stated that the return policy listed on their site was incorrectOnce I read it aloud to them they back peddled and said she was given the wrong informationThey have failed on many occasions to actually listen to my FULL complaintSince accepting that 4g isnt available (although others in this area with this phone and carrier receive 4g service, my complaint was about the amount of 3g coverage and gps signal issues I was having as wellThey continued to harp on the 4g aspect even though I accepted their answer regarding that serviceMost days I have bar of service or NO BARS of serviceEvery time a rep calls me regarding this I get different conflicting informationI wanted to exchange the device for multiple reasons and was denied although I was with in the policyThey have bold face lied about the exchange policy on several occasionsThe point being I am now very far out of the policyThis is a complete copy of the exchange policy from their siteReturn & Exchange PolicyProduct returns are only accepted at C Spire retail locations.30-Day Money Back Guarantee:If not completely satisfied within days after activating service, return your equipment to one of our stores for a refund of the cost of equipment along with any activation feesOverage and roaming charges are not refundableDamaged equipment is not eligible for a refundEquipment must be returned in its original condition.Returning/Exchanging Equipment:You may return or exchange your device or accessory once within days of purchaseAll device exchanges will be subject to a Restocking Fee of $or $35, dependent on device type, due at the time of exchangeRefurbished devices or devices purchased without a service agreement may be exchanged, but will not be accepted for returnAny device may be returned within days of activating service if you deactivate service with C Spire WirelessIf you surrender your old device to C Spire as a trafor credit toward purchasing a new device, it becomes the property of C Spire and will not be returned to youPromotional offers are one-time only offers and are not transferable to a second device in cases of exchanges or returns.Accessories such as Bluetooth® headsets, wired earbuds/headsets, batteries, screen protectors and memory cards may not be returned or exchanged unless the item is unopened, in its original packaging and unusedItems purchased at a discounted price can be exchanged or returned for the discounted price onlyItems received for free can only be exchanged for items of equal valueNo refunds are given for free items.You must have the receipt and packaging from the original purchase for all returns and exchangesReturns are only accepted at C Spire retail locations.Prepaid service payments are non-refundable and non-transferableAt no time was I allowed to exchange or return the deviceRegardless of what my issue was I had a right to an exchange during that time and I was forced to go through tech support which in no way shape or form is part of the exchange policyI even asked the store location to just return it and allow me to use my previous phone and was DENIED although I was still inside the policyI travel to Mississippi often and do not receive 4g where they guarantee 4g coverageI only get bars of 3g in those areasAfter troubleshooting with Samsung for at least a week they determined the receptor (I do not have the technical terminology for it) in the phone is badRegardless of the issue I was having I should have been able to return or exchange the phoneTheir response to you all even completely misses the point that they denied me the opportunity to get a new device when I requested DURING THE RETURN/EXCHANGE POLICY Regards, [redacted]

If a customer suspends their line it does not stop the billing. Suspending a line/ mobile number only stops an individual from using the line but the mobile number itself is still active. If a customer wishes to not receive any subsequent bills then they will need to disconnect their... line instead of suspending it.

Ms. [redacted] 's service was past due at the time. There were 2 outstanding bills. The text message is a courtesy to avoid interruption of service. If Ms. [redacted] will pay each bill on or before the due date there should be no issues. We will not be honoring the... request for any refunds.

Mr [redacted] is incorrect in his assessment C Spire does not throttle speeds on data services The next time he feels his speed is not up to the norm, he should call our customer care center at 855CSPIREto file a technical complaint