Ames Comfort Heating & Air

CSpire Wireless reserves the right to protect itsnetwork by limiting data usage as provided under the terms of the CustomerService Agreement. CSpire seeks to continuously improve management of its network and servicelevels, and at the same time meet customer expectations for data volume,quality and... speed. Customers are informed of C Spire’sneed to reasonably manage the wireless network. The customer service agreementprovides C Spire the right to limit throughput or amount of data transferred inorder to protect the network: C Spire reserves the right to (i) limit throughput or amountof data transferred, deny Service and/or terminate Service, without notice, toanyone it believes is using the Service in any manner prohibited above or whoseusage adversely impacts its network or service levels, and (ii) protect itsnetwork from harm, which may impact legitimate data flow.Likewise, customers are informed that C Spire may amend orcancel a service plan at any time, upon thirty days’ notice: Amendmentsto this Agreement must be in writing and signed by both parties, except thatamendments may be tendered with thirty (30) days' notice to Customer (includedwith a bill or otherwise) and use by Customer of Service after such noticeperiod shall be construed as and be acceptance of such amendment. C Spire maycancel a Service plan upon thirty (30) days' notice at any time. Inaccordance with the customerservice agreement, C Spire sent Ms. [redacted] a notice of plannedamendment of her service plan. Infact, C Spire discontinued offering its unlimited plans in November of2014. C Spire is working towards the orderly migration of its legacyunlimited customers to rolling dataplans, such as the 6GB rolling data plan offered to Ms. [redacted] . Under this plan, any portion of allotted datanot used in a given month is rolled to the next month, up to a cumulativemaximum amount of 6GB rolled into any billing cycle. Data passes are available for purchase, asnecessary, for additional data. Ms. [redacted] is welcome to select among C Spire’s service plans to accommodate her desiredusage. C Spire’s datamanagement tools empower the customer withrolling data plans (up to the plan’s monthly limit), data balance checks at datapass.cspire.com,data overage protection and purchase of additional data using Optional Data TopUp Passes. Ms. [redacted] can make an informedchoice among plans whose terms are transparent and clearly stated.

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me on this conditionThe response by the business stated that the amount at issue would be credited back to my accountI no longer have an account with Cspire and was wondering how the money referenced being credited back to my account would be handledIf that will be taken care of by the Cspire representatives that will contact me that will be fineThat just wasn't clear in the response by the business and I didn't know how that they could credit an account that was no longer a valid account with a zero balanceIf all of this is handled then the resolution reached is satisfactoryI look to work with Cspire to have this issue resolved shortly Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:The reps never informed me there could be a charge and the Apple Supervisor told the Cspire Supervisor had the phone been sent to Apple there would have been no charge Further, the claim that there was no issue with the phone was not verified by Apple as Apple never had the opportunity to inspect the phone In another strange twist of fate, the replacement phone did not have the same issue The Cspire Rep erased the phone settings not me and I had no control over what that rep did When Apple tells me they had never received the phone and that was the point of AppleCare for me, the customer, not to incur any cost that is what I expect I feel the entire amount should be refunded due to the response from Apple Since this incident, I have had service issues where the phone will not ring, etcwhich I suspect is a result of this complaint This incident has undermined my confidence in Cspire is more likely to cause my departure for another more reputable carrier that does not misrepresent the facts/truth to their customers Regards, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. It is unfortunate that this could not be handled directly through Cspire, but everything has HOPEFULLY been resolved for the last time. Regards, [redacted]

Based on C Spire's investigation, there was no fraud This customer was present in the store when the phone she is disputing was picked up The police report she filed was in a different location C Spire will not be making any adjustments based on the evidence we have at this time

C Spire reviewed a call from Ms [redacted] on July 9th In the call, the representative clearly stated the costs to upgrade her phones If there were other communications that were conflicting, we apologize for this However, the prices she was presented in this encounter were correct

C Spire reserves the right to discontinue service if a user is not using it as intended in our terms and conditions In Ms***'s case, it was disconnected for due to suspicious activity Ms [redacted] had 72,minutes of use on her service from May 23rd to June 22nd There are only 44,minutes in a month Therefore, in order to reach this level of usage the device could not have been used for purposes Also, during this same period of time, the phone used over 50GB of data which is times the average use of a customer In order to use this amount of data and the amount of minutes used, the activity had to be of a commercial or traffic pumping purpose If Ms [redacted] will return the device, C Spire will credit the early termination fee

Ms [redacted] activated service on a hot spot on November 13, Prior to this, she also had services for her existing mobile transferred to this account from another account Her first bill was rendered on November 7, and solely consisted of charges for the phone service in the amount of $ On November when she added the hot spot service, the plan on her phone was changed On November 25th, she disconnected the service on the hot spotHer December 7th bill was for $ Had her plan not been changed, and had the amount billed for the hot spot been totally removed, her bill would have been $ Her January 7th bill was for $which consisted of $in new charges She has paid this amount She has payed $C Spire has credited $to her account A refund check will be sent to her within weeks We hope this resolves the matter

Complaint: [redacted] I am rejecting this response because:I am not satisfied with this decision because it is unfair this company is about making money not treating there customers with respect, I have been lied to, I'm not satisfied because I have paid this company since and look at what I get, you made the promise not me Regards, [redacted] ***

When Ms [redacted] called to disconnect her lines she informed us that she would be porting the numbers In this case, the deactivation is requested by the other carrier She called later to and we confirmed they were not disconnected At this time, we took care of the disconnect There was usage after the date she claims to have requested the disconnect The services were disconnected on December 22nd

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
got a Call within a couple Hpurs for a Lady at Corporate officeShe was extremely nice and resolved this matter immediatlyAnd is also taking of the same matter on a smaller scale next Billing CycleVery Pleased and will continue to stay a C Spire Customer

Customer is responsible for the balance owed to C Spire

C Spire Wireless reserves the right to protect its network by limitingdata usage as provided under the terms of the Customer Service AgreementC Spire seeks to continuouslyimprove management of its network and service levels, and at the same time meetcustomer expectations for data volume, quality
and speed. Customers are informed of C Spire’sneed to reasonably manage the wireless networkThe customer service agreementprovides C Spire the right to limit throughput or amount of data transferred inorder to protect the network: C Spire reserves the right to (i) limit throughput or amountof data transferred, deny Service and/or terminate Service, without notice, toanyone it believes is using the Service in any manner prohibited above or whoseusage adversely impacts its network or service levels, and (ii) protect itsnetwork from harm, which may impact legitimate data flow.Likewise, customers are informed that C Spire may amend orcancel a service plan at any time, upon thirty days’ notice: Amendmentsto this Agreement must be in writing and signed by both parties, except thatamendments may be tendered with thirty (30) days' notice to Customer (includedwith a bill or otherwise) and use by Customer of Service after such noticeperiod shall be construed as and be acceptance of such amendmentC Spire maycancel a Service plan upon thirty (30) days' notice at any time. Inaccordance with the customerservice agreement, C Spire sent Ms*** a notice of plannedamendment of her service plan. Infact, C Spire discontinued offering its unlimited plans in November of2014. C Spire is working towards the orderly migration of its legacyunlimited customers to rolling dataplans, such as the 6GB rolling data plan offered to Ms***. Under this plan, any portion of allotted datanot used in a given month is rolled to the next month, up to a cumulativemaximum amount of 6GB rolled into any billing cycle. Data passes are available for purchase, asnecessary, for additional data. Ms.*** is welcome to either change to the 6GB rolling data plan or she is alsofree to select among C Spire’s service plans to accommodate her desired usage.C Spire’s datamanagement tools empower the customer withrolling data plans (up to the plan’s monthly limit), data balance checks at datapass.cspire.com,data overage protection and purchase of additional data using Optional Data TopUp PassesMs*** can make an informedchoice among plans whose terms are transparent and clearly stated

C Spire has credited the account $and regrets the fact that the structure of the plans wasn't clearly discussed There are additional charges for phones that are under contract However, we are posting this credit to the account

C Spire has reviewed this complaint and we have credited off $1,of the customer's overage charges

It appears from this complaint that Ms***'s credit from *** has not completed because there was a misunderstanding regarding the cost to disconnect C Spire will be glad to draft a letter for *** to issue this credit Otherwise, the phone was purchased on a payment plan Now
that the phone is unavailable to return, the balance should be paid We will be glad to assist in getting the credit from *** for the device

C Spire offers the device payment plan as a simple low monthly cost option for purchasing phones in order to use our service C Spire simply takes C Spire's cost of the phone and spreads this over months C Spire does not make a profit off of the sell of the device Therefore,
the only way we can continue to allow the device to be paid over time is if our customer is paying for the monthly service Even this service is discounted below the price If a customer wishes to no longer have the monthly service, he/she simply can pay the balance of C Spire's cost We feel that there is great value in this plan Unfortunately, if issues arise with a device that are outside the coverage of a warranty, the responsibility rests on the customer to purchase an alternative device or take advantage of insurance

Ms***: I know our team has been working with you regarding your concerns. We have been unable to identify any network issues and I am aware you are going to try a loaner device next week. Please know we are committed to working through your concerns and to find a resolution to
your issues. My direct contact information, if needed, is 601-*** *** ***SrManager - Customer Experience

C Spire has already responded to this complaint

Mr*** purchased phones in May of He purchased these at substantial discounts under C Spire's cost in lieu of committing to keep these active for months C Spire offers a guarantee to test our coverage Throughout, the time these phones were active, Mr*** had
substantial usage When he disconnected his service, he was billed $termination fees on separate phones totaling $and an additional phone for $for a grand total of $ The remainder of his $1,was for services rendered during his usage If Mr*** will return the phones, we will refund the early termination fees and he will only be responsible for the $in usage charges