Ames Comfort Heating & Air

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]
[redacted]

C Spire reserves the right to discontinue service if a user is not using it as intended in our terms and conditions.  In Ms. [redacted]'s case, it was disconnected for due to suspicious activity.  Ms. [redacted] had 72,003 minutes of use on her service from May 23rd to June 22nd.  There are...

only 44,640 minutes in a month.  Therefore, in order to reach this level of usage the device could not have been used for normal purposes.  Also, during this same period of time, the phone used over 50GB of data which is 25 times the average use of a customer.  In order to use this amount of data and the amount of minutes used, the activity had to be of a commercial or traffic pumping purpose.  If Ms. [redacted] will return the device, C Spire will credit the early termination fee.

The devices that Mr. [redacted] had active before he disconnected service were purchased with an agreement to keep them active for 2 years.  Therefore, when he disconnected, he was charged early termination fees.  C Spire made a good faith effort of agreeing to waive these charges if he...

would return the devices.  There are also past due charges on the account that need to be paid as well.  He can make arrangements with [redacted] at 601-[redacted] to return the devices and we will confirm his credit at that time.

C Spire will get this money moved.  It will increase Ms. [redacted]'s balance when the amount is debited back to her account.  We should have this done by 8/17.

This customer applied for service with C Spire and was originally approved for 6 lines  on a business account. Then the customer started requesting to add additional mobile lines on the account.  After further review it was determined that this was an apartment complex and not a legitimate...

business.

We worked with Ms. [redacted] on March 17 and should have this issue resolved.

C Spire processes Apple Care claims.  There are certain criteria by which a phone is covered under Apple Care.  Should C Spire's repair center inspect a device and it not qualify, our customer is charged for the cost of the replacement device they are given.  This is indicated in the...

terms that our customers sign when processing one of these claims.  There was no problem found with Mr. [redacted]'s phone.  Therefore, C Spire would not be compensated by Apple and we billed Mr. [redacted] for the cost of his replacement device.  However, due to the longstanding relationship with Mr. [redacted], C Spire credited half of this amount to his account on June 11th.  We hope this resolves the issue.

On May 11, C Spire credited Mr. [redacted] $90 for these passes.  We hope this resolves the issue.

C Spire credited $126 on July 7th for the difference in cost of the replacement charge and what it would have been through insurance.  We credited an additional $211.36 for the purchase to replace the device that wasn't working.  We hope this resolves the matter.

These phones have been unlocked.  Customers must go into settings>General>Reset>Reset All Content and Settings.  This will clear the phone out and make it unlocked.

Complaint: [redacted]
I am rejecting this response because: I have paid at least 85% for my phone under the Device Payment Plan. I simply do not believe it is fair to turn over my phone after having almost paid for it. What the representative from CSpire fails to recognize is all the issues listed under my account; The current phone I have now is actually the second one, which further confirms that it is not a device issue. I do apologize for any inconvenience; however, I will not be turning over my phone. If you all are not able to at least consider my requests, then I will wait the remaining balance off and take my phone number elsewhere. 
Regards,
[redacted]

I was so sorry to hear of the miscommunication re: your device price. I know the Clinton retail team followed up with you and did credit the difference due to this miscommunication and your loyal service to  C Spire. I am sorry we didn't get this right the first time with you  and...

thank you for your patience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I was credited back last night. 
Regards,
[redacted]

I am so sorry about the confusion regarding your plan.  I know a customer advocate called you and explained in greater detail.  Your plan has unlimited data, but as you know after 25G of high speed data, your speeds may be reduced.  Please use wifi whenever possible to maximize your...

data experience when you are not on wifi.  We reduce speeds later than most of our competitors and hope to maintain your trust as a wireless provider.