Ames Comfort Heating & Air

I did not do a warranty claim onlineI did not do this and neither did other person in the accountI have contacted ups to return the phoneI did not do this! Complaint: [redacted] I am rejecting this response because: Regards, [redacted]

A letter was sent to Ms [redacted] 's billing address on June 26th, The response says that we stopped offering the unlimited plan for sell in November of We did let customers keep that plan active under most circumstances We did change Ms [redacted] 's plans according to the terms and conditions she agreed to We hope this answers any additional questions

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I have attached the marebate information needed to receive the rebate Regards, [redacted]

Ms***'s payment was received and posted on December 21st The late fee has been charged well before this time On December 29th, this payment was returned to C Spire for non-sufficient funds Therefore, there will be no refund of late fees Ms***'s account is past due at this time

Complaint: [redacted] I am rejecting this response because:I don't agree with CspireI have been with them for many years and I have never been informed of what they are sayingMaybe your reps should be trained to explain this to customers when they sign up for a new planI believe this is an attempt to force customers off your unlimited plan and put them on a data planIf this information would have been disclosed upfront then I would be aware of itI will like to keep the plan I am on Regards, [redacted]

This customer uses over GB of data every month C Spire will not be refunding any money nor releasing this customer from their contracts If this customer wishes to port out their numbers to another carrier, they will be responsible for the Early Termination Fees

Complaint: [redacted] I am rejecting this response because: Ther terms of the iPad was not fully disclosedI was unaware that the iPad would be considered a 2nd lineI was unaware of the account being closed after contacting cspire for another issueThe representative then informed us that we wouldn't see the iPad on our current login or bill as it was a 2nd accountThe matter was escalated but never resolvedI understand that this was the only complaint answeredThe initial reason for the complaints was due to the service issues in which cspire recommended the indoor cell tower after it was disclosed that an outside party was being used for data purposesI was informed that I use that party's wifi given that cspire service was not working due to the areaOver the years we have continued to call regarding service issues to which most of the responses have been to get a new phone given that the phones were not meant to have a life span more than yearsCspire should provide clear answers to all questions in tr complaintWe are aware of the iPad charges but that was only after months of nonpaymen due to misleading informationPlease provide an answer to all concerns regarding the lack of service at our home location along, the resolution agree upon for the iPad along with the reason for suggesting hat we use a 3rd party service to assist with cspire's service Regards, [redacted] ***

This customer lives in the Memphis area and this area is a 3G area C Spire does not have 4G in the Memphis area

This customer contacted C Spire to request a Final bill showing a zero balance and to request to have his iPhone devices unassigned/ unlocked from C Spire This customer's bill closes on the 25th of each month When this customer's bill closed on January 25, 2017, this customer owed C Spire $ This customer made a payment for this amount on January 31, When this customer's bill closed on Saturday, February 25, 2017, it showed a zero balance C Spire cannot randomly generate a bill showing a zero balance until the billing cycle closes

Complaint: [redacted] I am rejecting this response because:1) After a number change, reactivation is required by dialing *from the handsetThis was never done on the devicesIncomplete activation of service does not result in "continued service"CSpire would not have been capable of 'continued service' without this action being completedA prorated credit should be issued for the service interuption.2) This is an unethical business practice Regards, [redacted] ***

Ms [redacted] is still on the same rate plan However, when a customer has a device that is not under contract, that rate plan is discounted by $per month We apologize if there was a misunderstanding over the fact that the plan would not change When Ms [redacted] purchased her new phone, it was at no cost and under a new year agreement We would be glad to allow Ms [redacted] to return that phone and have her old phone activated This will restore the $per month discount

C Spire does not have a record of this conversation since it took place in one of our stores We did send the receipt to Ms [redacted] via email However, due to the fact that we do not have Ms***'s signature, we are willing to waive this charge Ms [redacted] currently has a $ balance If she will pay $321.50, C Spire will credit the difference We hope this is offer is acceptable

Complaint: [redacted] I am rejecting this response because:I will return the device but I feel I owe no money for any termination fee add this service isn't worked as promised in many monthsI have battled with this enoughI will return the service with no money owed on my part or I will just throw the Device away in the trash Regards, [redacted]

C Spire Wireless reserves the right to protect its network by limiting data usage as provided under the terms of the Customer Service AgreementC Spire seeks to continuously improve management of its network and service levels, and at the same time meet customer expectations for data volume, quality and speedCustomers are informed of C Spire’s need to reasonably manage the wireless networkThe customer service agreement provides C Spire the right to limit throughput or amount of data transferred in order to protect the network: C Spire reserves the right to (i) limit throughput or amount of data transferred, deny Service and/or terminate Service, without notice, to anyone it believes is using the Service in any manner prohibited above or whose usage adversely impacts its network or service levels, and (ii) protect its network from harm, which may impact legitimate data flow.Likewise, customers are informed that C Spire may amend or cancel a service plan at any time, upon thirty days’ notice: Amendments to this Agreement must be in writing and signed by both parties, except that amendments may be tendered with thirty (30) days' notice to Customer (included with a bill or otherwise) and use by Customer of Service after such notice period shall be construed as and be acceptance of such amendmentC Spire maycancel a Service plan upon thirty (30) days' notice at any timeIn accordance with the customer service agreement, C Spire sent Mr [redacted] a notice of planned amendment of her service planThese letters were sent to the address on record on March 17, and June 19th, In fact, C Spire discontinued offering its unlimited plans in November of C Spire is working towards the orderly migration of its legacy unlimited customers to rolling data plans, such as the 6GB rolling data plan offered to Mr [redacted] Under this plan, any portion of allotted datanot used in a given month is rolled to the next month, up to a cumulative maximum amount of 6GB rolled into any billing cycle Data passes are available for purchase, as necessary, for additional dataMr [redacted] is welcome to either change to the 6GB rolling data plan or she is also free to select among C Spire’s service plans to accommodate her desired usage.C Spire’s data management tools empower the customer with rolling data plans (up to the plan’s monthly limit), data balance check at datapass.cspire.com,data overage protection and purchase of additional data using Optional Data Top Up PassesMr [redacted] can make an informed choice among plans whose terms are transparent and clearly stated

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

The devices that Mr [redacted] had active before he disconnected service were purchased with an agreement to keep them active for years Therefore, when he disconnected, he was charged early termination fees C Spire made a good faith effort of agreeing to waive these charges if he would return the devices There are also past due charges on the account that need to be paid as well He can make arrangements with [redacted] at 601- [redacted] to return the devices and we will confirm his credit at that time

Complaint: [redacted] I am rejecting this response because: I was not okay with it but since I had no choice in the matter cause it was obvious I was being screwed over in the matter and the supervisor who called me on the phone after the fact stated that Cspire would send me a phone the same as mine's since the phone I sent them had already been refurbished..So I said okay and I would like that phone sent to me I had no choice but to accept the matter since it was obvious that I had got a bad deal on the matterThe supervisor that she would send me a replacement phone like the one I turned in since the one I traded in had already been processedSo I am still waiting on the replacement phone..And soon as my contract is up Cspire will NO LONGER have my business Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I have paid at least 85% for my phone under the Device Payment PlanI simply do not believe it is fair to turn over my phone after having almost paid for itWhat the representative from CSpire fails to recognize is all the issues listed under my account; The current phone I have now is actually the second one, which further confirms that it is not a device issueI do apologize for any inconvenience; however, I will not be turning over my phoneIf you all are not able to at least consider my requests, then I will wait the remaining balance off and take my phone number elsewhere Regards, [redacted]

We appreciate Ms [redacted] 's response However, C Spire stands by exercising its option to change the terms C Spire has offered Ms [redacted] the option to be released from any contractual obligations

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I have already purchased the iPhone from cspire and if they will credit my acct the $then I guess this is my only option to settle What do I need to do to follow up to make sure my acct receives the credit ? Regards, [redacted] ***