Anderson Vision Center

Dear Revdex.com,We have received the complaint for [redacted] complaint # [redacted] .We have attempted to reach the client on multiple occasions with no successWe are more than happy to assist in resolution, however, we do require further information to investigate his concernsWe have requested for this information in writing via email and still have yet to hear backOnce the client responds to our inquiries we will be able to fully review the account and assist in resolutionWe apologize for any inconvenience this may have caused and look forward to serving our client's needs.Thank you, [redacted] Web.com

Complaint: [redacted] I am rejecting this response because: the chargeback was reversed and [redacted] was notified of this and I was told that the issue would've resolvedNo resolution and the company holding the domain name is also a web.com company but they are requested 1600% more to reclaim the name Regards, [redacted]

We have received the complaint for [redacted] ***, complaint # [redacted] Please know that we take customer dissatisfaction very seriouslyAs a result, we have reviewed this matter thoroughly with several team members to better understand these issues and respond appropriatelyWe have been in contact with the client and can confirm the clients servcies have been canceled and a refund has been issued for $Again we apologize for the clients experience and we appreciate his feedback Thank You, [redacted] Web.com

Please know that we take customer dissatisfaction very seriouslyIf this is the case, then why are there over complaints listed on Revdex.com against Web.com? We have confirmed that the client did have a lead by Web productEven their [redacted] said they would not have given us a site like this as an ecommerce site would have been better for our business yet their salesperson sold us this package We trusted the salesperson’s advice and guidanceDuring the time Mr [redacted] had the service from October to April his total charges were $4,219.67, not the amount stated or requested in the refundThere were other fees not mentioned for instance the $1,for the lead pages, etc., which we were not happy with and communicatedThe client was receiving leads and hitting the lead range, this range did drop when the budget was reduced from $to $Why did we drop the budget? Because we were not getting qualified leads We had originally stated that our minimum order was $and that we don’t do single t-shirts but our account specialist never put that on our landing pages until the end of the cycle after several complaints On 12-9-a request was placed to pause the campaign and switch the direction of products that Mr [redacted] would like to targetAgain, why? Because we were not getting solid leads with what was “created” by our account specialistAuthorization to launch the campaign again was not received until 3-23-Mr [redacted] placed a cancellation for the product on 4-11-17, Why? It was costing us $for every person wanting a single t-shirt, we stopped the “so-called” campaign this did not allow for the campaign to run the standard days to generate even more leadsSo, it would cost us thousands more? No thanksAs we were not getting good leads in the first place and the changes that we asked for were not made in a timely mannerUnfortunately after researching the tickets and calls Web.com does not owe a refund since services were providedThere is no guarantees with a Leads by Web product which it also states in the Terms of Service that the client signed and agreed tooThe lead range was hit while the campaign did runWhat kind of leads? As far as the smaller jobs and a minimum of $order this was not mentioned until the cancellation had already been placed in AprilThis is not true as this was mentioned to both our salesperson and to the account specialist from the get go Due to the time we were informed we would have not been able to make the change for the client to see the resultAgain Web.com apologizes that Mr [redacted] was not satisfied with the service that was provided as we want nothing more than to set business’s up for success and we wish him and his all the best as it grows in the futureI kept communicating to the salesperson and to my customer service rep and told her many times we are not getting any response and were not happy but web.com would not change their program tactics Complaint: [redacted] I am rejecting this response because: Regards, [redacted]

Dear Revdex.com, We sincerely apologize for Mr [redacted] ’s experience Upon review of the account Mr [redacted] purchased an Advanced Custom Website (ACW) package, ACW Feature Bundle, and a companion eCommerce website on 7/10/and cancelled his service on 8/1/ This package also included a registration of the domain name “ [redacted] ” On our initial attempt to collect the fees for the website build on 7/11/Mr [redacted] ’s provided credit card information failed At this point we had to halt the website build until the billing issue could be resolved On 7/17/Mr [redacted] did pay for a portion of his website build totaling $1800, however, due to his payment method the additional charges for his eCommerce website and Feature Bundle failed and we attempted to reach out to Mr [redacted] to resolve this On 8/1/Mr [redacted] decided to cancel his services and since this decision was made within the first days of his purchase a full refund was extended to Mr [redacted] of $ The domain registration is not extended to the client, as they would effectively receive a one year domain registration for free, and must pay for the first Monthly Recurring Cost to be eligible for the domain post a cancellation In this case, and as a customer gesture, we extended the domain registration to Mr [redacted] on 8/1/free of charge so he could make use of this domain He later contacted customer support and requested assistance with the domain retrieval on 8/15/to which an email with the credentials was sent to him along with a customer service representative assisting him with the accessing the domain tools to make use of his domain by phone Due to ICANN policy the domain cannot be transferred for days after a transfer of a domain or the initial registration However, the client can still point the DNS to a host of his choosing until such time that he is allowed to transfer the domain should he choose to and the domain is registered for year expiring on 7/11/Thank you, [redacted] , Web.com

Complaint: [redacted] I am rejecting this response because: The business left me a voicemail message on 10/but when I returned the call the following day I was unable to reach the person who made the callThe automated receptionist on the phone gave me options to speak to different departments (names with letters only so I couldn't determine which department to ask for) and did not have an option to speak with a live personWhen I returned the email sent to me the same day I received a response stating that the person no longer works in that department and that no one would be monitoring or responding to the mailboxThe company was decidedly uncooperative Regards, *** [redacted]

Dear Revdex.com, We have received the complaint for [redacted] ***, complaint # [redacted] Please know that we take customer dissatisfaction very seriouslyAs a result, we have reviewed this matter thoroughlyThe client did have services with us last year, but all accounts with Web.com have been closed out · October 9, 2016- Website builder was deleted· October 9, 2016- Ignite Online Marketing was deleted· October 6, 2016- eCommerce was deleted· October 9, 2016- Host Plan was deleted In conclusion, we have not charged this account since last yearThere is no product that is active on the account since October of last year for a charge to have come fromWe apologize for any confusion or frustration with may have causedThank you, [redacted] Web.com

Complaint: [redacted] I am rejecting this response because:I was told originally that the monthly charge would be $ I said that this was too much for my budget and [redacted] told me that I could stop the $monthly charge once the website was complete and just have you host the site for $per month and I said that was what I wanted.With regard to communication with the development team, or lack thereof, twice your people scheduled a call with me and never showed up for the call I was later told that [redacted] had been out sick, but there is no excuse for someone on the development team at least letting me know that we would have to postpone the call Further, I had to repeat instructions several times and then to correct the copy on the site because your people either did not include the material I sent them or made major errors in transferring that material to the new site At one point, a few days after the 2nd missed call, I received a link to the "completed site" with the request that I approve it so that it could be published In this case, the site was missing major portions of what we had agreed would be on the site and there was no contact information for anyone on your team with whom to discuss it (and [redacted] was not answering voicemail messages).When I saw the $charge in April, I sent and email to ***, which was totally ignored When the charge was repeated in May, I again sent an email to *** I did receive a reply from him, apologizing for ignoring the April email and promising to "investigate the matter" -- after waiting several weeks to hear from him again, I published a complaint on [redacted] and with the Revdex.com I also disputed the April and May charges with [redacted] , the card provider that handled the charges Regarding the SEO and traffic to the [redacted] site, I get monthly reports from [redacted] , which was where I originally placed the site and those reports are showing little-traffic since the redesign If you have moved it to another provider, please let me know where I can find the statistics for that provider What I am seeking from Web.com is to have you host the site with no additional services at the promised rate of $25.oo per month Also, I was promised that I would received a copy of the site on a CD, which has never happened[redacted] ***

Dear Revdex.com,We have received the complaint for [redacted] , complaint # [redacted] Please know that we take customer dissatisfaction very seriouslyAs a result, we have reviewed this matter thoroughly to respond appropriately On the matter of payment the total charges the client incurred were $4,I have attached the terms of service that show the agreed upon charge and terms signed by the client.•Breakdown on the payments:Setup: $1,00010/19/16: $(the prorated amount for the month)11/01/16: $75012/01/16: $75001/01/17: $02/01/17: $35003/01/17: $35004/01/17: $350__________________Total: $4,219.67To address the drop in budget that also occurred in the same time frame the account was on pause and the direction of marketing was being reworked upon the client’s request The request came in on 12/9/to pause the campaign and downgrade the priceIt was stated that the client wanted to switch gears from Custom T-Shirts , water bottles and tote bags to Custom Polo Shirts or Polo Logo Shirts, Custom or Logo Portfolio, Custom or Logo Baseball Caps and if there is enough budget Custom or Logo Double Wall TumblersThe client was stated that Lead range may change based on marketing starting from square one but they stated that they sell the most of Polo's and PortfoliosThe client did inform us that they would be pausing the campaign until January as they were currently busy and going on vacationThe client did not call in to authorize to relaunch the campaign until 3-23-All the funds that had been collected during this “pause” period were used once the client went active again.The client did hit lead range for the time that it was active which is less than days The client stated in his first response, ‘I told Web.com that the minimum order was $(the most important disclosure requested and never done by Web.com on the landing pages.” The client states in his second response, “ We had originally stated that our minimum order was $and that we don’t do single t-shirts but our account specialist never put that on our landing pages until the end of the cycle after several complaints.”The client is stating conflicting information but after researching it was found that the client did request for the $minimum order to be placed on the site but it was not mentioned until the cancellation had already been placed in April for the accountWe would have not been able to make this change for the client to see a result.Web.com sincerely apologizes for the clients dissatisfaction but after researching the account there is no indication of a refund being owed as service was provided Again there is no guarantees with a Leads by Web which is stated in the Terms of Service attached but the client did hit lead range several times when the account was active Web.com wishes nothing but the best for Mr [redacted] and his business in the future as it growsThank you, [redacted] Web.com

Complaint: [redacted] I am rejecting this response because:The original payment (year + 2nd year protection) was never charged back, to which [redacted] agreesThis should legally provide the customer with two full years of domain ownership - regardless if the domain is renewed or not! In fact we are still within the those first yearsIndeed the 2nd payment (renewal + 3rd year protection) was charged back because of ambiguous description on cc statementHence domain was not renewed and only year is when you may revoke ownership, because two full years are still covered by the first payment of one year registration plus another year of domain expiration protection.Here is a quote of the [redacted] webpage advertising the [redacted] service which has no exclusion of any sort: [redacted] secures your domain for year if you are unable to renew it on time.Secures your domains for year if you are unable to renew it on timeProtects you from credit card expiration, failed billing or incorrect contact information WHAT GOOD IS AN EXPIRATION PROTECTION SERVICE WHEN IT ONLY WORKS AS LONG AS THE DOMAIN DOES NOT EXPIRE?Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: This matter will not be resolved untill they pay the fees that the bank charged meThe paperwork filed by my bank include the $overdraft fee charged to my account.The overdraft fee was caused by Web.com mistake Regards, [redacted]

This is the second time I asked themWhich account got the credit? Complaint: [redacted] I am rejecting this response because: Regards, [redacted] ***

Dear Revdex.com,We have received the complaint for [redacted] , complaint # [redacted] .We have reviewed the client's billing concerns and can confirm that the client has already been refunded the payment of $Please note, it may take 7-business days for the funds to reflect within the client's financial providerI have included copies of the invoices showing the reversal for the client to retain for his recordsWe apologize for any inconvenience this issue may have caused.Thank you, [redacted] Web.com

Dear Revdex.com,We appreciate you bringing this matter to our attentionWe have investigated and found the following:• Customer was unhappy with service provided, and cancelled service within days of activation.• Customer has been refunded all charges (totalling $304.90) and will receive no further billings.Please consider this matter closed as resolved[redacted] , a Web.com service [redacted]

[redacted] filed a complaint citing difficulties in receiving a refund A member of the [redacted] reviewed Mr***’s account and confirmed with our Billing Department that a refund in the amount of $was issued on 6/13/ We have emailed Mr [redacted] and provided the transaction ID credentials that confirm the refund was successfully processed and accepted by his Financial Institution We have advised Mr [redacted] to contact his bank and provide them with the transaction details so they may trace his refund and assist him in having it applied to his account Mr [redacted] has been provided with contact information to our office in case of any additional questions or concerns related to this matter

Dear Revdex.com, We have reviewed the complaint for [redacted] , Complaint# [redacted] We have reviewed the customer’s account and refund request for $After a thorough review, we have determined that we have already cancelled the customer’s account and issued a refund on May 21st, Based on the actions taken, we ask that the Revdex.com consider this matter closed Thank you, [redacted] Web.com

Dear Revdex.com,Thank you for bringing this matter to our attention, below are our findings.• Customer experienced issues with changing the account information due to the clarity of the submitted images of his ID.• We have resolved and processed his request as of 12/Customer now has access to domain.Thank you for your attention in this matter, and we respectfully request you close this complaint as resolved[redacted] a Web.com service [redacted]

Complaint: [redacted] I am rejecting this response because:On your website advertising the Domain Protection service there is no exclusion for a charge-backAnd, an innocent customer has no logical reason to believe that a case like this would be any differentWhy would a charge-back be different than not renewing at all? In both cases you have not received money for a renewal and the customer should be protected under your Domain Protection serviceThis most definitely seems to be a case of implied warranty at a minimum Regards, [redacted]

Dear Revdex.com, On 8/19/2015, [redacted] filed a complaint with your office requesting a refund for a service which has previously been moved to another companyOn 8/19/2015, Web.com processed a refund in the amount of $18.50, as requested by Mr***.Thank you, [redacted] Web.com

Dear Revdex.com,We have received the complaint for [redacted] ***, Complaint # [redacted] We have reviewed the customer's account concernsAfter a full review, we have found that the client's account has already been terminatedThe customer called in to support on 8/26/and successfully cancelled all servicesWe have resent the cancellation confirmation email to the client for her recordsThe client agreed to the terms of service when she purchased the DIY website builder packageAs a customer service gesture, we have refunded the last months payment and emailed a copy of the invoice to the client for her records.Thank you, [redacted] Web.com