Anderson Vision Center

Dear Revdex.com,We have received the complaint for [redacted] , Complaint # [redacted] .We have reviewed the customer's billing concerns and have decided to refund the client $Please be advised, this may take 5-business days to reflect within the client's financial providerWe apologize for any confusion and wish the client nothing but the best in their future endeavors.Thank you, [redacted] Web.com

Dear Revdex.com, We have reviewed the complaint for *** [redacted] , Complaint# [redacted] We have reached out to the customer by phone and emailWe have resolved his domain name transfer issues by providing him with new authorization codesBased on the actions we have taken, we ask that the Revdex.com please consider this matter closed Thank you, [redacted] Web.com

Dear Revdex.com, [redacted] filed a complaint stating that he was charged for a hosting plan even though his domain was deleted He requested a refund along with an apology.We have issued Mr [redacted] a refund in excess of what he sought and I have emailed him an apology for this issue.Mr [redacted] has been provided my direct contact information should he like to discuss this issue further.Thank you, [redacted]

Dear Revdex.com, We have reviewed the complaint for [redacted] , Complaint# [redacted] We have made multiple attempts to reach out to the customer via phone and email to address the product issues Unfortunately, we were unsuccessful in reaching her and she has not responded to our emailsWe have attached copies of the of the emails sent to the customerBased on the actions we have taken and per the attached, we ask that the Revdex.com consider this matter closed [redacted] Web.com

Dear Revdex.com, Upon receipt of this client’s complaint filed with your office, the [redacted] of Web.com performed an extensive review of the client’s account, transactions, and support interactionsIt was found that the client voluntarily agreed to Web.com’s Terms of Service at the time the attached contract was signed by the clientThis contract included a link to Web.com’s Master Service AgreementIn this Agreement, it is clearly noted that recurring, monthly charges will be applied and services will continue to be rendered until the product/service is formally cancelled by the account owner, or an authorized representative of the accountBelow is one example of the literature included in Web.com’s Master Service AgreementThis Agreement shall become effective on the Effective Date and shall remain in effect until terminated or canceled as set forth herein (the "Term")Once the initial Commitment Period for a particular Service has ended, the Commitment Period of such Service will automatically renew month to month thereafter at the rates applicable at the time, and Customer will be billed the applicable monthly fees on a monthly recurring basis, until such Service is canceledNotwithstanding the foregoing and unless otherwise agreed in writing by an authorized representative of [redacted] Web.com, Customer may not terminate this Agreement until the Commitment Period for all of the Services has ended, and Customer’s cancellation of any Service will not be effective until the Commitment Period for such Service has endedIn light of the contracted terms agreed to by our client, as a [redacted] gesture and an attempt to bring this matter to a resolution, satisfactory to the client, Web.com has issued a refund of the unused, available funds within the client’s account marketing budgetThis refund, in the amount of $807.95, was issued on 1/11/All other funds within the client’s marketing budget, were disbursed to [redacted] for [redacted] for the client’s websiteAdditionally, Web.com has agreed to immediate termination of the client’s account to avoid any further billing to the clientAs a result of the above mentioned actions taken by Web.com to resolve the client’s concerns to the best of our ability, in consideration of the contracted terms previously set forth upon the purchase of this service, we respectfully request that the Revdex.com consider this matter closed Best regards, [redacted] Web.com

Dear Revdex.com,We have received the complaint for [redacted] , Complaint # [redacted] .We have reviewed the client's account issue and have terminated the services as requested as well as refunded the client in the amount of $ We have emailed a copy of the cancellation confirmation to the client and a copy of the invoice showing the refund.Thank you, [redacted] web.com

Dear Revdex.com,We have received the complaint for [redacted] ***, Complaint # [redacted] .We have reviewed the customer's billing concernAfter a full review we have found that multiple notices were sent to the client about the billing adjustments during the life of her accountThere is no refund that is dueServices were provided as requested and as stated in the terms and conditions of our service agreement.Thank you, [redacted] Web.com

I have double checked my credit cards that I used to pay this amount and see evidence of repayment of two values of on 11/12/Two values of are not refunded to the credit cardOne value of is also not refunded as indicatedSo I would like evidence of refunds as I have indicated here

Complaint: [redacted] I am rejecting this response because:From: [redacted] >Date: Tue, Nov 28, at 12:AMSubject: Re: Web.com [redacted] To: [redacted] >Hi ***,This is a scam siteI never agreed to a recurring paymentThey are trying to refund only two months when they should be refunding me for the last monthsCan you help?Sent from my iPhone Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: this letter from Web.com contains the exact information in an earlier response to my complaint (please see initial Web.com response to my complaint)I just received a call from [redacted] *who, upon consultation with her supervisor, offered me moscompensationAfter a repeated and lengthy description of my matter (a transcript of which I asked be forwarded to her manager/supervisor) I replied with a rejection of her offer of I was charged twelve months, not sixThe public needs to learn about their customer service reps misrepresenting services and feesThis is a matter of principleI was totally screwed by Web.com and only X will sufficeRegrettably, [redacted]

We have received the complaint for [redacted] , complaint # [redacted] Please know that we take customer dissatisfaction very seriouslyAs a result, we have reviewed this matter thoroughly with several team members to understand these issues better and respond appropriatelyIt seems as if the dealerships operating system is running off of a version of MAC, which is an out of date versionWhen it comes to MAC operating systems they must be updated in order for the most recent browser version to work properlyMore than likely, most MAC users will have the most up to date version and will see the website properlyUnfortunately, we are unable to fix the formatting on an out of date operating systemWe have attached a copy of the client’s website being viewed from the most recent MAC versionThank You, [redacted] Web.com

Dear Revdex.com,We have received the complaint for [redacted] [redacted] , complaint # [redacted] .We have reviewed the client's concerns and can confirm that a full DIY hosting account was set up on July 24, We can also confirm that a ticket was created and sent in to our support staff requesting to terminate the services on 3/23/Our team replied back on the very same day, advising that in order to terminate services, we do require the client to phone in and verify themselves to the accountWe cannot simply terminate entire hosting accounts without proper authenticationOur records also indicate that there was no interruption in service when the initial cancellation request was receivedOn the contrary, there were numerous emails that were sent to educate the client on the active package as well as renewal reminder notices that were sent for the domain nameAt this time, as a customer service gesture, our team has terminated the services and there will be no further charges moving forwardWe apologize for any frustration or inconvenience this issue may have caused and wish nothing but the best in your future endeavors.Thank you, [redacted] Web.com

Dear Revdex.com, We have reviewed the complaint for [redacted] , Complaint# [redacted] We have reached out to the customer via phone to discuss her refund requestAfter thoroughly reviewing our records, we found that a minor system error was hindering the refund from being processedWe have corrected this issue and processed the customer’s refund in the amount of $We have sent the customer an confirmation regarding the status of her refund requestBased on the actions taken, we ask that the Revdex.com consider this matter closed [redacted] Web.com

Complaint: [redacted] I am rejecting this response because: I beleive I should have been given instructions after cancelling my subscription on how to proceedWhy I was never emailed? Like you say I wasWhy was I notified to renew the domain Regards, [redacted]

Dear Revdex.com, We have reviewed the complaint for [redacted] , Complaint# [redacted] We have reached out to the customer via email and phoneWe have verified the refund amount that the customer is expecting to receive and our finance department has issued a check to the customerHe will receive the refund via US mail in check form as he requestedBased on the actions taken to satisfy the customer, we ask that the Revdex.com consider this matter closed [redacted] Web.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI see that the refund has been deposited in my new checking account Regards, [redacted] ***

We have received the complaint for [redacted] , complaint # [redacted] Please know that we take customer dissatisfaction very seriouslyAs a result, we have reviewed this matter thoroughly with several team members to better understand these issues and respond appropriatelyUpon investigation of this notice, [redacted] finds that the client updated the *** information for the domain on 5/1/ Since the clients email address was changed [redacted] implemented the 60-day CoR lock on the domain [redacted] has advised the client the reason for the lock and why the domain cannot be transferred at this time The client must wait until the 60-day CoR lock expires in order to transfer the domain name to another company [redacted] is compliant with the new ICANN Transfer policyThank You, [redacted] Web.com

Dear Revdex.com, We have reviewed the complaint for [redacted] , Complaint # [redacted] We have reached out to the customer via email and phone regarding his account accessWe have explained to him the reason why his accounts were placed on a lock status, we also explained the process and completed a security verificationWe have also updated and made changes to both of his domain accounts, [redacted] and [redacted] per his requestWe have also explained to him that he will receive full access to both his accounts once the heightened security is liftedBased on the actions taken to assist the customer, we ask the Revdex.com consider this matter closed [redacted] Web.com

[redacted] filed a complaint citing difficulties with email spam A member of the [redacted] reviewed Mrs [redacted] ’s account and confirmed the spamming issue was corrected as of 10/20/ An additional review also confirmed that Customer Service Gestures, including a refund in the amount of for her hosting package, were completed on 10/20/ We attempted to reach Mrs [redacted] by telephone on 10/22/ The call was not answered so a voice mail was left providing our direct contact information and advising that the issue was corrected and a refund was provided A follow up email was also sent We ask that Mrs [redacted] contact us directly if she has any additional questions or concerns related to this matter

Dear Revdex.com, We have received a complaint filed with your office by [redacted] ***In her complaint, [redacted] cited difficulties with successfully completing a Primary Contact change on a [redacted] account associated with [redacted] The need to update the contact information stemmed from an automatic renewal of domain name [redacted] and the inability of a non-contact to cancel/refund this product.After submitting documentation times, we were unable to process her requestOur review showed incomplete information submitted in order to successfully process this requestWeb.com has addressed the need for Agents to thoroughly review any incomplete forms and ensure all instructions are included in initial email responseA full refund was issued on 7/10/in the amount of $has been issuedAll services were deleted from the account as of 7/14/15, at the customer's requestWeb.com has met all requirements to this customer's satisfaction, considering her requests listed in this Revdex.com complaint.Thank you, [redacted] Web.com / [redacted] Style Definitions */