Anderson Vision Center

Dear Revdex.com,We have received the complaint for [redacted] , complaint # [redacted] .We have reviewed the client's account concerns and can confirm that the hosting services were terminated on 9/15/At this time, the only remaining active feature is the domain nameThe client will be able to manage the name and renewal options by logging into her account managerPlease note, the name is set to renew automatically, if this is not something the client would like to retain we recommend that she logs into her account manger to disable automatic renewalsSince the account was terminated within days of the last bill date, a refund has been processed for $However, it may take 7-days for the funds to reflect within your financial institutionWe apologize for any frustration this may have caused and wish the client nothing but the best.Thank you, [redacted] Web.com

Dear Revdex.com, We have reviewed the rejection for [redacted] , Complaint# [redacted] Although we understand the customer’s position in this matter, the customer agreed to our Terms of Service and we provided services as requestedWe have included a copy of our Terms of Service regarding our refund policy for [redacted] productsThe policy clearly states that refunds are provided within the first days from the purchase date of the servicesOur full Terms of Service for [redacted] products can be found on our website in the [redacted] section under LegalAs a customer accommodation, we have already processed and issued a refund for $there are no other refunds due to this customer Thank you, [redacted] Web.com

I accept Web.com response to this issue, but due to the unreasonable delay and misleading language indicating an earlier resolution wish was a lieAlso, due to a breach of Web.com agreement, I lost donationsPlease do not communicate to Web.com until it fulfills this current promise

Dear Revdex.com,We have received the complaint for [redacted] , complaint # [redacted] .We have reviewed the client's concerns and can confirm that a logo was signed up for on January 24, We can also confirm that a one year trial of our website builder kit was provided to the client free of chargeAfter the first year, services for the website builder are $every daysAs a customer service gesture, we are providing a partial refund in the amount of $to assist in mitigating this issueThe total amount that was paid for these services was $358.20, so this will provide Mr [redacted] with a refund for half of the services that were providedWe understand the sensitivity of this matter, however, it is the client's responsibility to cancel services in a timely fashionPlease note, it may take business days for the funds to reflect within the client's financial provider.Thank you, [redacted] Web.com

[redacted] filed a complaint stating the domain [redacted] was cancelled and she is due a refund A member of the [redacted] reviewed [redacted] ***’s account Research confirmed that the customer has paid a total of $for [redacted] A request has been made to refund the customer in the amount of $

[redacted] filed a complaint due to difficulties with unwanted charges and had requested a refund and cancellation A member of the [redacted] reached out to Mr [redacted] via email to confirm the requested refund could not be processed as the Customer had already disputed the charge via his financial institutionContact information for our office has been provided and we ask that Mr [redacted] contact us directly regarding additional concerns related to this matter

We have received the complaint for [redacted] , complaint # [redacted] Please know that we apologize for any inconvenience this may have caused the customerHowever our company is under the governing body of ICANN and we are unable to remove the lock at this timeOnce the days have expired we will be able to assist the customer with all of their concerns regarding the removal of the lockThank You, [redacted] Web.com

The response from Web.com re my matter is an abject lieOf course I did NOT put up anything on Web.com's site as I explicitly told the customer service rep that I was not at all ready to publish anything as my current site with [redacted] was already up and I was intending on completely re-doing my entire site eventually; that I was full-time teaching, that I had back pain and that my upcoming surgery was scheduled for March (I was bumped times; the actual surgery took place on April 27th at [redacted] in [redacted] AT NO TIME did I ever press any "publish" button as not even one page had been prepared !!!!! I spoke with Customer Service reps as far back as November after my [redacted] company advised me to settle this matter with Web.comOf course Web.com doesn't have any record of that; this would support my grievance toward them !! I am angry and frustrated, particularly when I read the phrase "....client has been offered a refund in the amount of $131.80, as a customer service gesture"What is Web.com's concept of a thorough review ????? I DID phone in before June as early as November 2014....Regarding termination of the account this is EXACTLY what I requested in November when [redacted] and I realized that I had been over-charged per monthI repeat for emphasis: at no time did I request any web-building of any kind from Web.comNor did I request or agree to any charge/service beyond the agreed upon 1.95/monthI am a [redacted] and a certified teacherI have a fully serviceable website www[redacted] .com with [redacted] Why would I publish another when my original one is already on the web ? An important point is that I had NOTHING to publish with Web.comIf Web.com published ANY DOCUMENT with my name on it, legal action is now required I am now attempting, and have attempted in the past over the phone, to resolve this matter fairlyWeb.com has made mistakes in the Customer Services Department but making misleading, untruthful and deceitful comments about my actions to Revdex.com is crossing the lineTheir comments are slanderous and worthy of internet notice to the public Thank you, [redacted] Dear Revdex.com, We have received the complaint for [redacted] , complaint # [redacted] We have reviewed the customer's billing issueAfter a thorough review, we have determined that the client agreed to the terms of service and created a page website which was live on the web for the duration of the accountThe client neglected to phone in and affirmatively terminate her accountThe client has been offered a refund in the amount of $131.80, as a customer service gesture, for months of serviceThere are no records of the client phoning in before 6/30/with an attempt to terminate the accountA full refund is not due to the client Thank you, [redacted] Web.com

[redacted] [redacted] filed a complaint stating Web.com charged his [redacted] card in the amount of $without authorization through [redacted] A member of the [redacted] called, left a voice message, and sent a follow up email on 11/3/ A review of our systems has not been able to locate any account information for Mr [redacted] using the information provided in the Revdex.com complaint Mr [redacted] has been provided with direct contact information to our office in case of any additional questions or concerns related to this matter

Dear Revdex.com, We have reviewed the complaint for [redacted] , Complaint# [redacted] We have reached out to this customer via phone and email to discuss and resolve billing issuesThe customer responded to our email stating that she has worked with her bank for resolution on the billing and there is no further action neededWe have responded to the customer’s email extending our apology for the billing issues, confirmation that her account is now cancelled and we also provided the cancel confirmation number for her recordsBased on the actions taken, we ask that the Better Business Bureau consider this matter closed [redacted] Web.com

Dear Revdex.com,We have received the complaint for [redacted] ***, # [redacted] .Please know that we take customer dissatisfaction very seriouslyWe have confirmed that the client did have an account with us that she purchased online in June The package the client signed up for is called “Website Builder.” It does state the introductory price of $for the first month and the reoccurring that will follow after for $There is an attached image of the information provided before signing up and all the things included which would be the domain name as part of the packageAfter researching the client did speak with a specialist about cancelling their account in September stating she was “not ready.” The specialist offered months and in the end did refund the client the last three charges at We do apologize that the service was not properly cancelled after the refunds were processedThe client did reach out to us in May and a specialist did delete the account and issued a refund for all the charges that occurred from October till May The letter of the refund was emailed to the client on 5-16-2017, informing her that the refunds had been processedThis email has been attached as well.Web.com sincerely apologizes for any inconvenience this may have causedWe wish the client and her business all the best in the future.Thank you, [redacted] Web.com

Dear Revdex.com, [redacted] filed a complaint stating issues with his website We have found that his site has been hacked and he has been advised to upload a local backup to repair the issue.Mr [redacted] has my direct contact information.Thank you [redacted]

Revdex.com: I accept this resolution I would note however, this is the second if not third time this company has auto-renewed services which I specifically had requested not be auto-renewedIt is not a good business practice.I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me It's unfortunate I had to spend so many hours correcting their mistake Regards, [redacted]

Dear Revdex.com, We sincerely apologize for any frustration Mr [redacted] experienced Upon review of the account Mr [redacted] purchased our Lead Stream service which went live on 2/23/ This service included a monthly $budget for Ads Marketing and a $for Hosting These services were paid month to month until Mr [redacted] ultimately cancelled the service on 6/20/On 12/19/Mr [redacted] contacted support in regards to his website being taken down For this we sincerely apologize if there was any confusion in the cancellation process Upon review of the call it was understood that the entire service was to be cancelled, with an option to restart it, due to seasonal business needs If the website was supposed to remain live we apologize On 12/28/it was offered to Mr [redacted] to restart the website without the Ads Marketing for $a month as it was when Mr [redacted] first started the serviceRegretfully, we will not be able to provide a refund as the Ads Marketing budget was spent on Mr [redacted] s marketing services We also would not be able to refund the hosting fees as the website was live and fully functioning during that time as well At Mr [redacted] s discretion we will gladly restart the service or parts of the service for the agreed upon price The website hosting alone would be a $monthly recurring rateThank you, [redacted] , Web.com

Dear Revdex.com, On 1/28/2015, we received a complaint filed with the Revdex.com by [redacted] In this complaint, [redacted] stated that he has had unauthorized charges to his credit card from Web.comFurthermore, [redacted] stated that he has never had contact with Web.com and has no idea how we would have gotten his informationTo consider this matter closed, [redacted] would like a full refund as well as explanation on how Web.com acquired his information On 1/28/and [redacted] of Web.com began investigating Mr [redacted] ’s claimsOur investigation showed there was an account created online at Web.com on 12/3/The name entered on the account was [redacted] The domain this account was associated with is [redacted] The credit card information was also entered online during the process of creating this accountThere was also a service added to this account on the same day which is a website builder platformThe service was billed on 12/3/at the introductory price of $The product remained in the account and was automatically billed again on a monthly basis in the amount of $On 1/29/15, a full refund was issued to [redacted] and the account was closed Being that we have provided this client with the information as to how his information was collected as well as a full refund being issued, we respectfully request that you consider this matter closed [redacted] Web.com / [redacted] Style Definitions */

Dear Revdex.com, We have received the client's complaint and have reviewed the matterThe client purchased Web Hosting services on 4/28/At the time of purchase, this service was offered at a promotional rate, offering the first trial month at a discounted priceDisclosure of the monthly increase for preceding months is clearly noted on our website and also disclosed in any phone calls in which a product/service is purchasedThe client agrees to the terms of service at the time of check-out, which includes, automatic monthly billing as well as charges at our standard rate for that serviceTo bring this matter to a closed state, and due to no documented activity or use of this client's service since ***, Web.com has approved a full refund of servicesThe client's refund will be processed within 1-business daysThe client may follow up with this refund request by contacting support and referring to ticket # [redacted] We hope this response clarifies this matter, as well as satisfies the client's wishesThank you for your consideration in this matter! Respectfully, [redacted] Web.com

Complaint: [redacted] I am rejecting this response because: This company has a business process that charges people's credit cards without any account or information on them This company shas not found or fixed this issue Talking with the companies own fiNance department is not a ssolution Regards, [redacted] ***

Dear Revdex.com,We have reviewed the complaint for [redacted] , Complaint ID # [redacted] .We sincerely apologize for any frustrations Mr [redacted] may have experienced We have reviewed the account history at length and unfortunately will not be extending any further refunds to Mr [redacted] .The client signed up for Online “Ignite” marketing services on 11/16/for $on a week recurring cycle Shortly after, on 12/23/2015, the client upgraded his service to a Custom Built website (which included the former Online marketing service) for $124.95, with the same recurring week cycle For the timeframe the client has services with Web.com, his should have been charged for payments of $and payments of $124.95, making a total of $2, Since signing up for services, Mr [redacted] has received substantial refunds and discounts for both his Ignite marketing package, as well as his Custom Built Website Of the payments of $for the Ignite marketing, have already been refunded for a total of $299.85, and of the payments of $payments for the Custom Built Website, were credited or refunded for a total of $1, The total amount of credits/ refunds that have been issued to Mr [redacted] is equal to $1, Total paid less total refunds amounts to $that the client has paid in total.Additionally, the client received a copy of the website which Web.com designed for him, valued at $1,for freeThis website is currently being used (as of 3/3/2017) and is active under Mr [redacted] ’s domain, [redacted] While we sincerely apologize that the client was not satisfied with the marketing portion of his website we did our utmost to meet his business needs, however it is important to understand that the organic marketing the customer signed up for does not guarantee leads or website viewsThere were originally misunderstandings regarding the information to be included in the marketing of Mr [redacted] ’s website, and refunds were extended on those occasionsDespite any issues with the marketing service, the website remained active and online during this time The $recurring rate was not solely for the marketing as it also includes the website maintenance, hosting, domain registration, email, 24/support, and more.Under the circumstances, Web.com has refunded far and beyond any expected amount and is not willing to extend any further refundsWe hope this explanation serves as a resolution to client’s concerns, as we consider this matter closed We thank Mr [redacted] for his patronage and wish him the best in his future business endeavorsThank you, [redacted] , Web.com

Complaint: [redacted] I am rejecting this response because: I provided [redacted] with my direct cell phone number and she has not called me on it yet In addition, I contacted her several times but have not received a call from her as of 9/29/I was unable to reach [redacted] because she had not provided me with a phone number to reach herI will try to reach her again today on 9/29/ Call Tomorrow?? From : [redacted] < [redacted] > To : "h [redacted] @he [redacted] " Received : 09-23-06:PM Hi [redacted] ! I was out a good portion of the day at the doctor’s office Please accept my apologies and I’ll call you tomorrow, ok? Thanks! [redacted] , a Web.com service [redacted] From: [redacted] ( [redacted] ) Sent: Tue 9/23/9:AM To: ' [redacted] ' (f [redacted] Hello [redacted] , I can reach you this afternoon, if that’s ok with you Let me know, thanks! [redacted] From: * [redacted] [redacted] Sent: Tue 9/23/7:AM To: [redacted] ( [redacted] ) Regards, [redacted] Hi ***, I left you a voicemail message yesterday, waiting to hear back from youThanks [redacted] From: [redacted] To: [redacted] Subject: RE: Revdex.com Complaint Date: Fri, Sep 21:54:+ Hi [redacted] , You can reach me Monday-Friday 9am to 5pm at [redacted] I’ll expect your call next week, have a good weekend! Thank you! [redacted] From: [redacted] [mailto [redacted] Sent: Friday, September 19, 1:PM To: [redacted] Subject: RE: Revdex.com Complaint I don't have a number for you, please provide a phone number where I can reach youThanks [redacted] ,