Anderson Vision Center

Complaint: [redacted] I am rejecting this response because: web.com failed to provide customer service, I had to spend alot of time proving to web.com proving the money was deducted even after I cancelled the website.I received another email welcoming me to web.com followed by another requesting I add a man to my fan page web.com got paid during the process I should as well...In closing I'm still waiting to hear from [redacted] their ***I want him to know how badly I was treated by these employees Regards, *** [redacted]

Dear Revdex.com, [redacted] filed a Revdex.com complaint citing service issues and refund difficultiesMy research has found that Mr [redacted] had charged back both charges of $and $ These chargebacks were accepted by our finance department Therefore there is no refund due.I ask that the Revdex.com considers this complaint closed.Thank you [redacted]

We have received the complaint for [redacted] , complaint # [redacted] Please know that we take customer dissatisfaction very seriouslyAs a result, we have reviewed this matter thoroughly with several team members to better understand these issues and respond appropriatelyWe have confirmed that the client signed up for our Do it Yourself Website Builder and Marketing package for a monthly reoccurring service charge of $in October of However, we do not have any records of the client attempting to cancel their services until December 9, Since services were provided and we have no records of the client requesting to cancel services until December of this year we will not be refunding the client the requested amountHowever, as a customer gesture we will refund the client the last three payments made (totaling $98.85) and also assist the client with canceling their servicesWe apologize for any inconvenience this may have caused the customer and we wish nothing but the best for their future business endeavors

Dear Revdex.com,We have received the complaint for [redacted] ***, Complaint # [redacted] .We have reviewed the customer's billing issue After a thorough review, we have found that the customer's account has already been fully terminated and a refund in the amount of $has been approved Please allow 5-business days for the refund to process within your financial providerThank you, [redacted] ***web.com

Revdex.com: A [redacted] technician restored my ASP page to include the functionality it had prior to their server being hackedI am satisfied with the result and have no further complaintPlease pass along my thanks Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:Although this Company issued a partial refund, in which I am gratefulI was billed for nearly $why should I be the one to pay for being wrongly charged, again: ( Please do the right, just and respectful thing and return all that was taken.Thank You Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because:The domain name which I requested assistance with transferring is still active in this accountThey are completely incorrectSee screen shots attached for current account and billing history.This is an example of their dishonesty and poor servicePlease leave this claim OPEN Regards, [redacted] ***

Dear Revdex.com, [redacted] filed a complaint citing difficulties in receiving a refund for a service he signed up for in error.A refund was processed on the day the customer filed the Revdex.com in the amount of $119.40.Thank you, [redacted] of Web.com

Complaint: [redacted] I am rejecting this response because:While I appreciate the assistance I have received from Ms ***, I find the explanation of the security breach lacking in any details as it relates to exposure of my personal information, or the potential thereof to those who temporarily gained unauthorized access to the domain management accounts and were able to charge services to a credit card which now shows up on invoices related to my registered domain namesI accept the temporary read-only access to the domain management accounts but cannot and DO NOT accept the terms outlined at [redacted] which effectively states an unlimited release of liability and specifically states in "SCHEDULE A TO [redacted] S SERVICE AGREEMENT":"Security [redacted] s does not guarantee the security of your domain name registration records, and you assume all risks that the password and/or passphrase you select may be compromised as a result of fraudulent, unauthorized or illegal activity."The terms of service provided by [redacted] s (web.com) indicate an inherently insecure service/product based on the referenced "service agreement" which I have been asked to agree toI cannot and do not agree to such terms which overtly provide no protection to [redacted] s (web.com) clients or services while simultaneously exempting [redacted] s (web.com) from all legal recourse in the event of a failure to provide security of services if such unreasonable terms are agreed to As soon as I am able to find a suitable registrar which offers a more secure domain registration product I intend to transfer my domain names away from [redacted] s (web.com) as a result of this experience.Regards, [redacted]

[redacted] filed a complaint regarding billing difficulties for her accounts A member of the [redacted] spoke with Ms [redacted] on 9/and 9/and we have also communicated with her via email throughout this timeMs [redacted] has provided us with a list of charges from her bank statement and we are actively working with her to confirm each charge to determine if there are any services which should be cancelled or refunds to be issuedWe continue to work with Ms [redacted] and we ask that she contact our office directly if she has additional concerns regarding this matter

Dear Revdex.com,We have reviewed the complaint for [redacted] , Complaint # 10714044.We have reviewed the customer's billing concerns After a full review we have made sure the website starter packages have been terminated There will be no further charges associated with the respected accounts and no dispute to the charge back's the client has filed with her financial provider.Thank you, [redacted] web.com

Complaint: [redacted] I am rejecting this response because: The documents & information provided by web.comare fraudulent & completely incorrectI attached the correct documents with proof ofpayments & correct datesAlso, please be advised I never had an account with web.com prior to Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:The account was closed within hours of the purchase, it was cancelled both via online and over the phone, paper trail of online is enclosed with this reply, however I did not record my phone call with them, that does not diminish the fact that I've phoned them as well.Also I got an email from [redacted] fromWeb.com on February that I should cal het and I did, we agreed that Web.com will reimburse me in full, but now I read that I didn't except an offer of dollars, which had not been discusses and since Web.com is recording their phone calls, I'd want to hear that conversation refusing an offer etcAlso I've tried to reach out to [redacted] the one that I spoke a few days ago with the phone number that was provided in the email, but there's a message saying that this number is no longer in serviceI can't settle for anything less than the full amount Regards, [redacted]

[redacted] *** filed a complaint due to difficulties with billing and canceling an unwanted serviceHe requested a refund and cancellation A member of the [redacted] attempted to reach Mr*** on 10/via telephone and email We sent a follow up email to confirm the requested refund and cancellation was accommodated on 10/Direct contact information was provided and we ask that Mr [redacted] contact us directly if he has any additional concerns related to this matter

Dear Revdex.com,We have received the complaint for [redacted] , complaint # [redacted] .We have reviewed the client's account concerns and can confirm that the client had called in to attempt termination of the accountDue to the fact that Mr [redacted] was not listed as an authorized account holder, our team was unable to process this requestThe client was provided with the forms to complete a change of ownership but did not provide sufficient informationHe was notified of what was missing and had the proper documentation been provided, the account would have been terminated at that timeWe certainly apologize for any frustration this issue may have caused, however a full refund is not due.Thank you, [redacted] Web.com

We have received the complaint for [redacted] ***, complaint # [redacted] Please know that we take customer dissatisfaction very seriouslyAs a result, we have reviewed this matter thoroughly with several team members to understand these issues better and respond appropriatelyOur support team has worked very close with the client to make sure their concerns are addressedAs a result, we can confirm that the customer received a refund for the Search Engine Optimization for $We have also offered to refund the client for their Pay Per Click Marketing and the Advance Custom WebsiteSupport will continue to work closely with the client to make sure all refunds are processedThank You, [redacted] Web.com

Dear Revdex.com,We have received the complaint for [redacted] , complaint # [redacted] .We have reviewed the client's billing concerns and can confirm that we have issued a refund in the amount of $in the form of a check for the registration of the domain name [redacted] as well as the email boxes associated with itPlease note that it may take 7-business days for the check to reach the address providedAs far as the marketing emails are concerned, we have worked with our support teams to ensure that your email address is removed from our databaseWe apologize for any frustration this may have caused.Thank you, [redacted] Web.com

Dear Revdex.com,We have received the complaint for [redacted] ***, complaint # [redacted] .We have reviewed the client's billing concerns and after a full review have found that the client did not ever call in to affirmatively cancel their account as stated in the terms of serviceWe have already provided a refund in the amount of $as a customer service gesture and have terminated the account so that there will be no further billing moving forwardThere is no additional refund that is due.Thank you, [redacted] Web.com

We have received the complaint for [redacted] ***, complaint # [redacted] Please know that we take customer dissatisfaction very seriouslyAs a result, we have reviewed this matter thoroughly with several team members to better understand these issues and respond appropriatelyWe have confirmed that the client signed up for our Do it Yourself Website Builder package for a monthly reoccurring service charge of $in May of 2015.We also confirmed that the client setup a reoccurring yearly domain renewal of $in April of Due to both services being reoccurring monthly and yearly services they can be canceled at any time by the clientHowever, we do not have any records of the client attempting to cancel their services until December 15, Since services were provided and we have no records of the client requesting to cancel services until December of this year we will not be refunding the client the requested amountHowever, as a customer gesture we will refund the client the last three payments made (totaling $68.85)We apologize for any inconvenience this may have caused the customer and we wish nothing but the best for their future business endeavorsThank You, [redacted] Web.com

Complaint: [redacted] I am rejecting this response because: Regards, *** [redacted]