Anderson Vision Center

Dear Revdex.com, [redacted] rejected the response advising he is still seeing issues.His website has been hacked and this is something our support teams will not work on [redacted] will have to seek outisde assistance with this issue I have also successfully pulled up the website with no issues apparent.I respectfully request that the Revdex.com consider this matter closed.Thank you [redacted]

Dear Revdex.com,Thanks for bringing this matter to our attentionWe have investigated this complaint and found the following:• Customer had different website products with us (a Do-It-Yourself website and a site that we build for the client)• Customer called into the DIY service line and asked to cancel "all services", and did not advise the agent of the other siteCustomer service agent cancelled all services for the DIY site, but did not notice the other.• After review, I have advised our finance department to issue the requested refund of $in check form, to be shipped to the address we have on file.We appreciate your attention in this, and ask you to consider this matter closed[redacted] , a Web.com service [redacted]

Dear Revdex.com,We have received the complaint for [redacted] ***, complaint # [redacted] .We have reviewed the customer's account concernsAfter a full review, we have found that the client never called in to notify us that they wished to cancel their accountWe have no record of any contact with the client until October 16, which is when the account was successfully terminatedWe are also showing that our agent successfully refunded the most recent payment on the account of $Per our terms of service, it is the client's responsibility to phone in for account cancellationsNo further refund is due.Thank you, [redacted] Web.com

Dear Revdex.com,We have received the complaint for [redacted] , complaint # [redacted] Please know that we take customer dissatisfaction very seriouslyAs a result, we have reviewed this matter thoroughly with several team members to better understand these issues and respond appropriatelyAfter completing a full review of the account it was confirmed that the client purchased a one year domain renewal for [redacted] for $and domain Perfect Privacy one year renewal for $on 3/5/If the client would like to cancel the renewal of the domain our company can assist with canceling the domain and perfect privacy renewal and providing the client with a full refundHowever, if the domain renewal is canceled the domain will become available for purchase to the publicThe client can make direct contact with our company to cancel the service and provide a refund.Thank You, [redacted] Web.com

Dear Revdex.com, We have reviewed the complaint for [redacted] ***, Complaint# [redacted] We have made multiple attempts to reach out to the customer via phone and email to address the status of the accountUnfortunately, we were unsuccessful in reaching her and she has not responded to our emailsWe have attached a copy of the email we sent to her todayWe have closed the account per the customer’s request and we also refunded the last payment of $back to her as a courtesyBased on the actions we have taken and per the attached, we ask that the Revdex.com please consider this matter closed Thank you, [redacted] Web.com

Dear Revdex.com, [redacted] filed a Revdex.com complaint in regards to unwanted services remaining in their account [redacted] called into support several times to request a refund and cancel said services, but continued to be billed for services afterResolution:A member of the [redacted] reached out by email to [redacted] (as we were unable to reach this customer by phone on initial attempt)Our [redacted] *** confirmed the services and refunds [redacted] was requestingTotal amount refund requested was $As a customer service gesture, and apology for the inconvenience, this client was refunded $In addition, the unwanted services were cancelled from the account and the client will no longer be billed for anything other than the WANTED services remaining in their account, namely the domain name and domain expiration protectionThe client mentioned they would agree to cancelling their complaint after refund was issued and services were deletedBased on our resolution, we respectfully request that the Revdex.com consider this matter closed.Regards, [redacted]

Dear Revdex.com,We have received the complaint for [redacted] , Complaint # [redacted] .We have reviewed the client's account concernsAfter a full review we have found that the customer has already terminated the account and a refund in the amount of $has also been processed The funds may take up to business days to reflect within the client's financial providerRegarding the domain name, this was terminated when the client cancelled the accountIf they would like to retain ownership of the domain name they will need to contact our support team via [redacted] .Thank you, [redacted] Web.com

Dear Revdex.com,We have received the complaint from [redacted] , complaint # [redacted] .We have reviewed the client's concerns and have reached out to speak with him directlyWe have agreed to refund the total amount of $pending receipt of a signed, unaltered refund release agreementOnce this document is received by Web.com, we will work with our [redacted] team to have the funds reversedThe client has been made aware that it may take 5-business days for the funds to reflect within their financial statementsWe certainly apologize for any frustration or inconvenience this may have caused.Thank you, [redacted] Web.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Dear Revdex.com,We have received the complaint for [redacted] , complaint # [redacted] After a thorough review, we have found that MsMecklenburg is not a client of web.com but in fact a client of webs.comWe are not affiliated with webs.com in any wayTo try and help the client with her concerns, I have included a link for webs.com support [http://support.webs.com/home].Thank you, [redacted] ***Executive OfficeWeb.com

Dear Revdex.com, We sincerely apologize for the frustration Ms [redacted] experienced We have added the email [redacted] to our DNC list so Ms [redacted] will not receive any marketing emails from Web.com or its affiliates That said we do not sell or release account information, including email, to other companies or marketing firms We apologize for any inconvenienceUpon review of the account Ms [redacted] was charged $for her Website Builder and domain registration We will refund the $charge as the services were cancelled within days of signing up for themThank you, [redacted] Web.com

Revdex.com: In reference to complaint ID [redacted] , the business has seemed to have fixed the issue for me Regards, [redacted]

Ms [redacted] rejected our response citing her complaint had gone unresolved Her initial request included a compensation request for free services from [redacted] A member of the [redacted] had already been working with Ms [redacted] via email as we were unable to connect via telephoneWe sent a follow up email on 10/and extended an offer of a one year renewal free of charge, a value of $We are currently awaiting a response from Ms [redacted] and we ask that she contact us directly regarding this matter

Dear Revdex.com, We received the above complaint, regarding the client's Web.com DIY domain and hosting services purchased on 5/6/This account falls under an email address which differs from the email address provided by the client in the client's original complaint, hence the cause for the account confusionThe client's account, associated with [redacted] ,has been reviewedIt was found that the client was refunded in the amount of $on 7/5/Further, the specified services, requested to be cancelled (Web hosting, domain expiration protection, private registration, website builder tool, etc.) have been cancelled from the client's accountWeb.com did not include the client's domain name in the cancellation order, and the domain name is available to be transferred at this time, utilizing our standard domain transfer processIn consideration of Web.com meeting this client's requests to her satisfaction, as stated in the original complaint, we respectfully request the Revdex.com consider this matter closed Best regards, [redacted] Web.com

Dear Revdex.com, We regret the inconvenience this has caused Ms [redacted] Unfortunately we must still deny the full refund she is requesting It is the client’s responsibility to manage their accounts and it is not possible for Web.com to determine whether an account is a duplicate or simply another website the client manages It is the client’s responsibility to properly cancel a service and/or an account as it was agreed to in the Terms of Service However, as a customer gesture we will extend another refund for more charges billed to the account totaling charges of $($257.70) We hope this gesture serves as an amicable resolution to this concern We greatly appreciate the feedback regarding this issue and consider the matter closed Thank you, [redacted] Web.com

Dear Revdex.com, We sincerely apologize for the frustration Ms [redacted] experienced We have since resolved her concerns and she now has access to the social media/business accounts in question Should she need anything else please contact our support team at [redacted] for assistanceThank you, [redacted] Web.com

We have received the complaint for [redacted] , complaint # [redacted] Please know that we take customer dissatisfaction very seriouslyAs a result, we have reviewed this matter thoroughly with several team members to better understand these issues and respond appropriatelyWe have reveiwed the clients account and have processed a full refund $for the client as a customer gestureWe apologize for any inconvenience this may have caused the customer and we wish nothing but the best for their future business endeavors.Thank You, [redacted] Web.com

Dear Revdex.com, We have reviewed the complaint for [redacted] , Complaint# [redacted] We have processed and issued the requested refund for $It can take 7-business days for the customer to receive the funds back into her accountWe have advised the customer of thisCustomer is requesting to keep the complaint open until she receives her refundWe have attached the email string with our claims department confirming that the refund has been processed/issued for review [redacted] Web.com

[redacted] filed a Complaint after he was dissatisfied with custom website design services In his Complaint, Mr [redacted] reported issues with the domain name and Customer Support Mr [redacted] requested a full refund We spoke with Mr [redacted] 9/to apologize for the difficulties and address his concerns The experience described by Mr [redacted] is under review and any opportunities will be appropriately addressed A full refund totaling $was issued Please note that refunds may take 7-business days to post to the credit card A follow up email confirming the refund and including contact information for a member of the [redacted] was sent We ask that Mr [redacted] contact our office directly with any additional questions regarding this matter

We have received the complaint for [redacted] ***, complaint # [redacted] Please know that we take customer dissatisfaction very seriouslyAs a result, we have reviewed this matter thoroughly with several team members to better understand these issues and respond appropriatelyWe apologize for the customers experience and can confirm that the client’s services were canceled and a refund was issued for $Thank You, [redacted] Web.com