Anderson Vision Center

Dear Revdex.com,We have reviewed the complaint for [redacted] , Complaint ID # [redacted] .We sincerely apologize for any frustrations Mr [redacted] may have experienced We have reviewed the account history at length and unfortunately will not be extending any further refunds to Mr [redacted] .The client signed up for Online “Ignite” marketing services on 11/16/for $on a week recurring cycle Shortly after, on 12/23/2015, the client upgraded his service to a Custom Built website (which included the former Online marketing service) for $124.95, with the same recurring week cycle For the timeframe the client has services with Web.com, his should have been charged for payments of $and payments of $124.95, making a total of $2, Since signing up for services, Mr [redacted] has received substantial refunds and discounts for both his Ignite marketing package, as well as his Custom Built Website Of the payments of $for the Ignite marketing, have already been refunded for a total of $299.85, and of the payments of $payments for the Custom Built Website, were credited or refunded for a total of $1, The total amount of credits/ refunds that have been issued to Mr [redacted] is equal to $1, Total paid less total refunds amounts to $that the client has paid in total.Additionally, the client received a copy of the website which Web.com designed for him, valued at $1,for freeThis website is currently being used (as of 3/3/2017) and is active under Mr [redacted] ’s domain, [redacted] While we sincerely apologize that the client was not satisfied with the marketing portion of his website we did our utmost to meet his business needs, however it is important to understand that the organic marketing the customer signed up for does not guarantee leads or website viewsThere were originally misunderstandings regarding the information to be included in the marketing of Mr [redacted] ’s website, and refunds were extended on those occasionsDespite any issues with the marketing service, the website remained active and online during this time The $recurring rate was not solely for the marketing as it also includes the website maintenance, hosting, domain registration, email, 24/support, and more.Under the circumstances, Web.com has refunded far and beyond any expected amount and is not willing to extend any further refundsWe hope this explanation serves as a resolution to client’s concerns, as we consider this matter closed We thank Mr [redacted] for his patronage and wish him the best in his future business endeavorsThank you, [redacted] , Web.com

[redacted] *** filed a complaint stating we were continuing to try and charge his credit card even though they no longer want the services A member of the [redacted] spoke with Mr [redacted] on 9/and confirmed that the issue had already been resolved via our Customer Service channels A review of Mr***'s Customer Service experiences will be completed and any educational opportunities or failures we may find will be addressed

Dear Revdex.com, [redacted] filed a Revdex.com complaint citing difficulties receiving a refund for unwanted services.I have requested a refund in the amount the customer is seeking, $ The customer is asked to allow 7-days to see the refund appear on this credit card.Thank you [redacted] [redacted]

Dear Revdex.com,We have received the complaint for [redacted] , complaint # [redacted] .We have reviewed the client's account concerns and have set her account to terminateWe have also requested for the client to be refundedThe client only made one payment of $and we are returning the funds back to the same card that is on filePlease be aware, it may take 5-business days for the funds to be reflected within the client's account.Thank you, [redacted] Web.com

Complaint: [redacted] I am rejecting this response because: First Off, I am ** [redacted] Not ** ***, I am a lady and The [redacted] Of [redacted] *** Second, After Web.com had processed the payment, The Web site hosting company had "technical issues" on there end after the payment was made and my company site [redacted] was offline for days! I lost more customers, I had lost of wages damages, and finical damages I had [redacted] , charging my company CC during the time that web.com had there tech issues and my website was NOT viewable do to the fact of poor poor inner company circle techniciansMy company website was down for days, The [redacted] and [redacted] of the company [redacted] had called them to times trying to get answers, trying to ask them when will the site be up and running so that cusomters can see the site and futuree customers can call about our advertising ser***sDuring the time of the website being down, damages to my advertising company [redacted] is in the $10,000s of thousands of dollars not only that final lost to a business but the fact that [redacted] keep charging the business account and made it negative (overdrawn by over $dollars) Damages that should not have happenedWeb.com you are a web hosting company why cant you resolve technical issues faster? I am displeased with Web.com Revdex.com, ask web.com for the recorded phone recording transcriptsRevdex.com ask them for the call logs from dec till dec 17, 18th the phone number will be on the logs [redacted] Also tell web.com not to charge us dollars on dec 30th after there web ser [redacted] failed to keep my company website up and running during half of that pay quarter Mr [redacted] mad all the phone calls , I am the [redacted] of the company I am responsible for the finical numbersI will provide a more detail lost of wages and finial damages to the company [redacted] *** customer alone pays over 5,dollars for advertising with our ser***s during the holidays I would like damages and finical lost Thank you [redacted] [redacted] [redacted] of [redacted] *** Regards, [redacted] ***

Dear Revdex.com, We have reviewed the complaint for [redacted] , Complaint# [redacted] We have reached out to this customer to discuss billing issuesAfter reviewing the account information, we have determined that a refund for $is due to the customerWe have processed this refund for the customer and advised this information to him via phone and email Based on the actions taken, we ask that the Revdex.com consider this matter closed [redacted] Web.com

Dear Revdex.com,We have received the complaint for [redacted] , complaint # [redacted] .We have reviewed the client's concerns and can confirm that a Do-It-Yourself website account was created as well as a one year registration for the domain name, [redacted] - [redacted] There is no record of the client calling in to support to terminate the account and the billing associated with itAt this time, we have closed the services as requested and have provided a refund of $We have also emailed a copy of this invoice to the client to retain for their recordsPlease note, depending on the client's financial provider, it may take 7-business days for the funds to reflect within their accountOur billing specialists are standing by to assist should the client have any further questions or concerns.Thank you, [redacted] Web.com

We have received the complaint for [redacted] , complaint # [redacted] Please know that we take customer dissatisfaction very seriouslyAs a result, we have reviewed this matter thoroughly with several team members to better understand these issues and respond appropriatelyWe have confirmed that our team was able to obtain the client’s domain name on 01/29/At this point, our team has made direct contact with the client to advise that we should have the ability to control the technical settings within 3-days and explained that we should have the ability to transfer the domain name back to Web.com after daysThe client was satisfied with the outcome and, she considers the matter closed and, we ask that the Revdex.com do so as well.Thank You, [redacted] Web.com

Dear Revdex.com, We appreciate you bringing this matter to our attentionThis customer has been refunded the last months of billing charges, as outlined in their complaint (one charge from 5/19, and one from 4/21)They will receive no further billings Please note that this customer retains their domain registration on a "service plan", which is set to auto renewThis will incur a yearly registration fee on 12/30/2015, but the customer can call and request this be cancelled at any time (or turn off auto-renewal via our customer control panel) We respectfully request this matter be considered closed as resolved Mich [redacted] , [redacted] Web.com [redacted]

Dear Revdex.com, We have reviewed the complaint for [redacted] , Complaint # [redacted] We have reviewed the customer's account and refund request for $for the website package After a thorough review, we have decided to approve the customer's refund requestWe will be processing a refund for $today and the client should see the funds credited back within 5-business days Based on the actions taken, we ask that the Revdex.com consider this matter closed Thank you, [redacted] Web.com

Dear Revdex.com,We have received the complaint for [redacted] , Complaint # [redacted] .We have reviewed the customer's billing issue After a thorough review, we have determined that the customer ordered a website package on 4/14/The customer did not notify us of cancellation until 7/10/Regular billing occurred for the services providedBeing that the customer terminated the account in the very beginning of his last billing cycle, as a customer services gesture, web.com reversed the last charge of $ The client is not due a full refund.Thank you, [redacted] web.com

Dear BBB, [redacted] filed a complaint citing service issues and billing errors.In researching the account, per agreement to the Sales terms he accepted recurring payments that would initiate within 10 business days from the point of sale. We sent an email on 9/22/14 when the services... were launched. We included the online modifications submission form, and our direct number for Customer Support, Modifications, and Technical Support. We invited him to call us directly to address any concerns. The only records of [redacted] reaching in to us directly were [redacted] related (specifically to make him an administrator of the [redacted] business page we built). He did not inform us of his dissatisfaction regarding the website design. This was first brought to our attention on 1/06/15 when collections reached out to the customer advising on the past due balance. The client called in on 1/13/15 and spoke with Customer Support agent [redacted] . He advised him we would be able to make edits after resolving the past due fees. He declined and requested a supervisor. My Peer J [redacted] spoke with him and offered to waive one month of past due. The client refused so *** processed cancellation per her request.We ask that [redacted] contact us directly if he would like to discuss this issue further. Thank you [redacted]

Dear Revdex.com, [redacted] filed a Revdex.com complaint stating difficulties with our auto-renew feature.My research shows that the domain has been deleted and a refund has been issued 04/12/in the total amount of $ Please allow to business days for the refund to show.I ask that the Revdex.com considers this complaint closedThank you [redacted]

Hi, My *** does not end in *** Regards, [redacted] Complaint: [redacted] I am rejecting this response because: Regards, [redacted] ***

When I spoke to a gentlemen last week, he informed me that You (web.com) were in charge of sending me an email with instructions on how to take over the domain name which never occured, I want my domain name back Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Dear Revdex.com,We have received the complaint for [redacted] , Complaint # [redacted] .We have reviewed the customer's website package concerns After a thorough review of the account, the client agreed to all terms and conditions of the package The package has been delivered as described and the client accepted the annual contract If the client does not wish to be held under contract then she can either pay the early termination fees and close the account or proceed to the end of term.Based on the actions taken, we ask that the Revdex.com consider this matter closed.Thank you, [redacted] web.com

Dear Revdex.com, [redacted] filed a complaint stating that we purchase domains that customers inquire about only to raise the cost of purchase for when they call back in.I have researched this complaint and have found no findings that support the claim When Mr [redacted] called back in, someone could have purchased the domain and wanted to sell it at a higher price Without the domains in question, we can only assume the outcome.I invite Mr [redacted] to provide me with the domain names he tried to purchase so I can look into the specific details.I ask that the Revdex.com close this complaint as we have no policy that dictates that the agents raise cost on desired domain purchases.Thank you [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] [redacted]

Dear Revdex.com,We have received the complaint for [redacted] complaint # [redacted] We have reviewed the client's concerns and are terribly sorry that their account information was compromisedWhile our team is available to assist in terminating fraudulent accounts, by law, we are not able to release any additional information without a subpeonaShould the authorities proceed with an investigation and require access to the account information, our team will be able to assist further.Thank you, [redacted]

Dear Revdex.com, [redacted] filed a Revdex.com complaint citing service issues and refund difficultiesMy research has found that Mr [redacted] had charged back both charges of $and $ These chargebacks were accepted by our finance department Therefore there is no refund due.I ask that the Revdex.com considers this complaint closed.Thank you [redacted]