Anderson Vision Center

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]
Their response was incomplete.  I discussed with them the issue of the unauthorized[redacted] charge and how I had to resolve it on my own by disputing it with A[redacted].  I should not have had to go to those lengths to resolve that issue as they should have done the right thing by (1) not charging me to begin with or (2) refunding the charge upon my initial request.Going forward, I hope they will pursue good business practices so that I do not have to entertain alternate options for my business.Thank you.

Dear Revdex.com,
On 3/10/2015, Mr[redacted] signed up for a [redacted] service with Web.comThis call into our sales department has been recorded and
reviewedOn this call, Mr[redacted] clearly agreed to the authorization/hold in
the amount of $for Web.com to
start his [redacted] serviceIt was
explained to Mr[redacted] that this was a hold on the funds in his account; no
monies would be withdrawn until the [redacted] page was completed, active and
liveA few hours later, Mr[redacted] called in to cancel his [redacted] service
He was informed by a Web.com agent that the service has been cancelled and we
have released the hold on his credit card(Please keep in mind that although
we release the hold/authorization, the bank typically does not reverse the hold
for 3-business days.)
On 3/11/2015, a member of our [redacted],
reached out to Mr[redacted] and explained that our records show the money has not
been deducted from his bank account, however there was a hold/authorization on
the funds, which has in fact, been reversed the day beforeMr[redacted] denied
this was the case and sent [redacted] a screenshot of his bank statementThe statement
showed that funds in the amount of $were not availableThis is what a
bank statement will show when the funds are on holdThe funds were not
available to Mr[redacted] as a result of the hold, however, the funds had not
been deducted by Web.com as of yet
[redacted] went on to join a conference call with Mr[redacted]
and his bankThe bank representative had initially stated to Mr[redacted] that
the money had been deducted, however when questioned by [redacted], the banker
did go on to explain further that these funds were in a hold/authorization
status and were set to be returned to Mr[redacted]'s account by 3/13/To
expedite the release of the funds to Mr[redacted], [redacted] faxed his bank a statement
requesting that the funds be released immediatelyThe bank accepted the
statement and the funds were made available to Mr[redacted] on 3/11/
Mr[redacted] continues to seek additional monies for his time
spent to resolve this matterUnfortunately, this is not a request that can be accommodated
by Web.comThe reasons behind this are (1.) Mr[redacted] clearly agreed, on a
recorded line, to the authorization/hold of the funds in the amount of $
(2.) The funds were never deducted by Web.com, as promised by the sales
representativeThe funds were in authorization/hold status, which made the
funds unavailable to Mr[redacted], but was not payment to Web.com(3.) As a
result of the faxed statement to Mr[redacted]'s bank, the funds were returned to
his account in an expedited manner
As a result of resolving this customer's request to the best
of our ability, in a timely manner, we respectfully request that the Revdex.com
consider this matter closed
Thank you,
[redacted] [redacted]

Complaint: [redacted]
I am rejecting this response because: Web.com simply did not record my phone calls, as I did call to cancel my account and was told by a representative that it would be handled. Even as I called this week to discuss a new matter with my domain, I recorded my conversations with my own phone, and found that Web.com showed no record of my phone call to customer service on Monday, January 2nd. The representative from billing told me that she had no record of the conversation I'd had with customer service within the same hour of speaking to billing. I told her I was recording my phone call with her, and her [redacted] explained to me that I was not allowed to record our conversation, in addition to not allowing me to handle matters through written documentation. It has become clear that Web.com does not want the consumers to have any protection or documentation of matters, which makes it difficult to prove when we request a cancellation or hold Web.com accountable for any situations that occur.
Regards,
[redacted]

Dear Revdex.com,Thank you for bringing this to our attention. We have investigated the complaint and found the following.The communication in question was regarding "Private Registration", which is an optional service that allows a domain holder to not publish their personal information to the internet...

when registering a domain. This customer allowed this to expired, and therefore the service has lapsed. They are correct, their domain did not need to be renewed, the Privacy service did.I've attached the communication for clarity. Also, as a good faith gesture, I have removed this customer from our marketing lists, but they will still receive emails if their services will be cancelled / are coming up for renewal.We appreciate you closing this matter as resolved.[redacted], a Web.com service[redacted]

Dear Revdex.com,We have received the complaint for [redacted], complaint # [redacted].We have reviewed the customer's billing issue.  After a thorough review, we have determined that the client is not due a full refund. The client signed up for the services on 4/14/15 and did...

not call to cancel until 7/10/15. Being that the client cancelled his services on the day of his billing cycle, web.com will reverse the last payment as a customer service gesture in the amount of $41.80.Please allow 3-5 business days for the refund to be processed within your financial provider. A copy of the invoice was also sent to the email address in the account.Thank you,[redacted]web.com

Dear Revdex.com, We sincerely apologize for the frustration Mr. [redacted]xperienced.  However, upon review of the account we will not be able to refund in full the $6555.90.  The “Visibility Online Marketing” is a marketing service that was associated with a website that we...

did not manage.  Thus, the marketing was occurring regardless of the client having a working website and we would not know the status of the website since we did not manage it.  Just because the website was not up and running does not mean the company/business was not being marketed online. Since we were actively providing a service throughout the aforementioned time we would not be able to provide a refund for it.  However, as a customer courtesy we will refund the last 3 charges of $79.95 to the customer.  We understand this is not anywhere near the requested amount, but as mentioned we were actively providing a marketing service.    Thank you, [redacted] Web.com

Dear Revdex.com,
We have reviewed the complaint for
[redacted], Complaint # [redacted].We have reviewed the client’s concerns and have found no
records of the client calling to cancel his account, other than on February 12,
2016. Since June 23, 2015 the customer was charged $9.95...

every four weeks. As a
customer service gesture, we have refunded the full amount, totaling $89.55.
Please note it maybe take 7-10 business days for this to reflect, depending on
the client’s financial institution. We have emailed confirmation of the refund
to the email address on file. 
Thank you,[redacted]Web.com

Revdex.com:
I accept this resolution.  I would note however, this is the second if not third time this company has auto-renewed services which I specifically had requested not be auto-renewed. It is not a good business practice.I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear Revdex.com,
On 1/28/2015, we received a complaint filed with the Revdex.com by
[redacted]In this complaint, [redacted] stated that he has had unauthorized
charges to his credit card from Web.comFurthermore, [redacted] stated that he has
never had contact with Web.com and
has no idea how we would have gotten his
informationTo consider this matter closed, [redacted] would like a full refund as
well as explanation on how Web.com acquired his information
On 1/28/and [redacted] of Web.com began
investigating Mr[redacted]'s claimsOur investigation showed there was an
account created online at Web.com on 12/3/The name entered on the account
was [redacted]The domain this account was associated with is [redacted]
The credit card information was also entered online during the process of
creating this accountThere was also a service added to this account on the
same day which is a website builder platformThe service was billed on
12/3/at the introductory price of $The product remained in the
account and was automatically billed again on a monthly basis in the amount of
$On 1/29/15, a full refund was issued to [redacted] and the account
was closed.
Being that we have provided this client with the information
as to how his information was collected as well as a full refund being issued,
we respectfully request that you consider this matter closed
[redacted]
Web.com

Dear Revdex.com,[redacted] [redacted] filed a complaint citing difficulties in receiving a refund for a service he signed up for in error.A refund was processed on the day the customer filed the Revdex.com in the amount of $119.40.Thank you,[redacted] of Web.com

Dear Revdex.com,[redacted] filed a complaint citing service issues and billing errors.In researching the account, per agreement to the Sales
terms he accepted recurring payments that would initiate within 10 business
days from the point of sale. We sent an email on 9/22/14 when the services...

were
launched. We included the online modifications submission form, and our direct
number for Customer Support, Modifications, and Technical Support. We invited
him to call us directly to address any concerns.
The only records of [redacted] reaching
in to us directly were [redacted] related (specifically to make him an
administrator of the [redacted] business page we built). He did not inform us of his dissatisfaction regarding the website design. This was first brought to our
attention on 1/06/15 when collections reached out to the customer advising on
the past due balance. The client called in on 1/13/15 and spoke with Customer
Support agent [redacted]. He advised him we would be able to make edits
after resolving the past due fees. He declined and requested a supervisor. My
Peer J[redacted] spoke with him  and offered to waive one month of past due. The
client refused so [redacted] processed cancellation per her request.We ask that [redacted] contact us directly if he would like to discuss this issue further. Thank you[redacted]

Complaint: [redacted]
I am rejecting this response because: The Web.com team ran my card back to back until it overdrew my account. Do the right thing and put the fees back in my account. At this point you do not have the right totell me how you will pay back the money and fees.I have had to cancel another card now because of this. I will not do business with a company that can not do the right thing. I do not trust this company anymore.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I wish we could have come to this resolution months ago.
Regards,
[redacted]

[redacted] filed a complaint due to difficulties with billing for a Web.com website product. He requested a refund and cancellation.
A member of the [redacted] attempted to reach Mr. [redacted]  on 9/22 and 9/25 via telephone and email, voicemail messages were left and a...

follow up email was sent. To date, we have not heard back from Mr. [redacted].  We ask that Mr. [redacted] contact us directly so we may assist with this matter.

Revdex.com:
Thank you for the update. We appreciate web.com's offer and, per their written communication, will communicate directly with [redacted] ([redacted] of Advanced Custom Website) to validate the detailed promises and commitments made by the [redacted] group (web.com). We note cautiously that many prior promises have been made and not met.We also note that we were just billed $200 more today by web.com for services that continue to not be provided.  Additionally, in an extended 2-hour call yesterday on 02/14/18 with [redacted] (ticket # [redacted]) with the web.com hosting group, he acknowledged that significant errors were made in the hosting setup for the new site - thus choking all traffic to the new site (resulting in essentially no visitors for the last month since the launch). It appears these errors were made by [redacted]. This will obviously have to be addressed by [redacted] considering the entire program goal was to increase traffic and not choke it down to nothing. Beyond hosting errors that choked traffic to essentially zero, we have an expert-prepared audit that indicates the new site has dozens of issues including pages with no meta descriptions, broken links, title tag best-practice errors, 2 broken internal links, 2 pages with 4xx status code, etc.. etc..! We note there was no site quality review performed with us (ever) - this could very well be why there are so many issues to the site. Note there is no 'contact page' on the site either.   And finally, for the record, we would note that the release contract form is commercially conflicted - it would possibly make sense if the contract referred to only [past] contractual obligations but this contract seems to demand a release for ALL 'forward-looking' future work as well (this is the part that does not make sense since that in theory would leave web.com with the legally-unchecked ability to do and charge as they please with no commercial repercussions). We will assume it is simply a structural typo in their layout.  I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me pending confirmation from [redacted] ([redacted] of Advanced Custom Websites) of detailed deliverables. I will be connecting by email shortly with [redacted]. 
Regards,
[redacted]

[redacted] filed a complaint citing issues with his website.
 
A member of the [redacted]e sent an email on 11/10/14 to discuss the issue due to the time difference.  We are working with Mr. [redacted] to get his website up again.  Mr. [redacted] has been provided with direct...

contact information to our office in case of any additional questions or concerns related to this matter.

Complaint: [redacted]
I am rejecting this response because: Every CALL that I made to the company ignored my reasons for calling. I had NO FAITH in then using a call to cancel.  I spoke to at least 6 REPS and told them all the same thing. My  agreement per calls was 1) they were to put my web page on hold  2) I would get back to them after I resolved health issues and could work on cleaning up the mess they made of my page.  THAT WAS DONE VIA A CALL.  That was the only way I agreed to keep working with them.  I NEVER authorized their designed page to be published. As I said before it contained made up stuff about my business that could get me in trouble with [redacted] and jeopardized the career I had worked so hard to build up. They were notified in June that I was "PASSING"  on their offer until then. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I contacted your company regarding releasing my domain name on 8/24. I have not received any communications that the subject domain name has been released. The case will remain open until I have my domain name was released to me.  By the way, I received a communication that you issued a refund AFTER I contacted the Revdex.com. Thank you.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Unfortunately, Web.com apparently did not document the phone calls I made to cancel this domain. I emailed Web.com in January 2016 because I wanted some kind of written documentation to support my request for cancellation. Because the matter was so poorly handled by Web.com over the phone, I sent the email to prove that I was requesting the cancellation. I also called to cancel the day before I sent the email and also after I sent the email. Web.com did not process my request that was made both by phone and by email. I did all that I was supposed to do, yet they still charged my account for the remainder of the year.
Regards,
[redacted]