Anderson Vision Center

Dear Revdex.com,
On 3/10/2015, Mr[redacted] signed up for a [redacted] service with Web.comThis call into our sales department has been recorded and
reviewedOn this call, Mr[redacted] clearly agreed to the authorization/hold in
the amount of $for Web.com to
start his [redacted] serviceIt was
explained to Mr[redacted] that this was a hold on the funds in his account; no
monies would be withdrawn until the [redacted] page was completed, active and
liveA few hours later, Mr[redacted] called in to cancel his [redacted] service
He was informed by a Web.com agent that the service has been cancelled and we
have released the hold on his credit card(Please keep in mind that although
we release the hold/authorization, the bank typically does not reverse the hold
for 3-business days.)
On 3/11/2015, a member of our [redacted],
reached out to Mr[redacted] and explained that our records show the money has not
been deducted from his bank account, however there was a hold/authorization on
the funds, which has in fact, been reversed the day beforeMr[redacted] denied
this was the case and sent [redacted] a screenshot of his bank statementThe statement
showed that funds in the amount of $were not availableThis is what a
bank statement will show when the funds are on holdThe funds were not
available to Mr[redacted] as a result of the hold, however, the funds had not
been deducted by Web.com as of yet
[redacted] went on to join a conference call with Mr[redacted]
and his bankThe bank representative had initially stated to Mr[redacted] that
the money had been deducted, however when questioned by [redacted], the banker
did go on to explain further that these funds were in a hold/authorization
status and were set to be returned to Mr[redacted]'s account by 3/13/To
expedite the release of the funds to Mr[redacted], [redacted] faxed his bank a statement
requesting that the funds be released immediatelyThe bank accepted the
statement and the funds were made available to Mr[redacted] on 3/11/
Mr[redacted] continues to seek additional monies for his time
spent to resolve this matterUnfortunately, this is not a request that can be accommodated
by Web.comThe reasons behind this are (1.) Mr[redacted] clearly agreed, on a
recorded line, to the authorization/hold of the funds in the amount of $
(2.) The funds were never deducted by Web.com, as promised by the sales
representativeThe funds were in authorization/hold status, which made the
funds unavailable to Mr[redacted], but was not payment to Web.com(3.) As a
result of the faxed statement to Mr[redacted]'s bank, the funds were returned to
his account in an expedited manner
As a result of resolving this customer's request to the best
of our ability, in a timely manner, we respectfully request that the Revdex.com
consider this matter closed
Thank you,
[redacted] [redacted]

Dear Revdex.com,We have received the complaint for [redacted], complaint # [redacted].We have reviewed the customer's billing issue.  After a thorough review, we have determined that the client is not due a full refund. The client signed up for the services on 4/14/15 and did...

not call to cancel until 7/10/15. Being that the client cancelled his services on the day of his billing cycle, web.com will reverse the last payment as a customer service gesture in the amount of $41.80.Please allow 3-5 business days for the refund to be processed within your financial provider. A copy of the invoice was also sent to the email address in the account.Thank you,[redacted]web.com

Dear Revdex.com,
[redacted] submitted a complaint with your office
citing issues with his SSL certificate for [redacted]Further, he
cited he has made numerous attempts to have the issue resolved by Tech Support
and has been unsuccessful
A member
of our [redacted] has received the complaint
We have reached out to the highest level of engineers available to expedite the
resolution for Mr[redacted]As of 3/19/15, [redacted]'s Wildcard SSL certificate
has been installed and is functioning properlyVerification that this SSL is
installed and working properly can be found here [redacted] Once you access the website, you may simply type in [redacted]
This will show all SSL related data
As a result of meeting this customer's request to their
satisfaction, we respectfully request that the Revdex.com considers this matter closed
Thank you,
[redacted]
Web.com

Dear Revdex.com,Thank you for bringing this to our attention. We have investigated the complaint and found the following.The communication in question was regarding "Private Registration", which is an optional service that allows a domain holder to not publish their personal information to the internet...

when registering a domain. This customer allowed this to expired, and therefore the service has lapsed. They are correct, their domain did not need to be renewed, the Privacy service did.I've attached the communication for clarity. Also, as a good faith gesture, I have removed this customer from our marketing lists, but they will still receive emails if their services will be cancelled / are coming up for renewal.We appreciate you closing this matter as resolved.[redacted], a Web.com service[redacted]

Dear Revdex.com,
We have reviewed the complaint for
[redacted], Complaint # [redacted].We have reviewed the client’s concerns and have found no
records of the client calling to cancel his account, other than on February 12,
2016. Since June 23, 2015 the customer was charged $9.95...

every four weeks. As a
customer service gesture, we have refunded the full amount, totaling $89.55.
Please note it maybe take 7-10 business days for this to reflect, depending on
the client’s financial institution. We have emailed confirmation of the refund
to the email address on file. 
Thank you,[redacted]Web.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]
Their response was incomplete.  I discussed with them the issue of the unauthorized[redacted] charge and how I had to resolve it on my own by disputing it with A[redacted].  I should not have had to go to those lengths to resolve that issue as they should have done the right thing by (1) not charging me to begin with or (2) refunding the charge upon my initial request.Going forward, I hope they will pursue good business practices so that I do not have to entertain alternate options for my business.Thank you.

Dear Revdex.com,
On 1/28/2015, we received a complaint filed with the Revdex.com by
[redacted]In this complaint, [redacted] stated that he has had unauthorized
charges to his credit card from Web.comFurthermore, [redacted] stated that he has
never had contact with Web.com and
has no idea how we would have gotten his
informationTo consider this matter closed, [redacted] would like a full refund as
well as explanation on how Web.com acquired his information
On 1/28/and [redacted] of Web.com began
investigating Mr[redacted]'s claimsOur investigation showed there was an
account created online at Web.com on 12/3/The name entered on the account
was [redacted]The domain this account was associated with is [redacted]
The credit card information was also entered online during the process of
creating this accountThere was also a service added to this account on the
same day which is a website builder platformThe service was billed on
12/3/at the introductory price of $The product remained in the
account and was automatically billed again on a monthly basis in the amount of
$On 1/29/15, a full refund was issued to [redacted] and the account
was closed.
Being that we have provided this client with the information
as to how his information was collected as well as a full refund being issued,
we respectfully request that you consider this matter closed
[redacted]
Web.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I wish we could have come to this resolution months ago.
Regards,
[redacted]

Dear Revdex.com,
 
We have reviewed the complaint for [redacted], Complaint# [redacted].
 
We have reviewed the customer’s domain name issue. After a thorough review, we have found the following:
The customer cancelled her website services with us August 4th, 2014 within the first 30 days. We provided the customer with a full refund.  After reviewing the calls associated with the account, the customer service representative advised the client she would receive a cancellation confirmation email and an email from our [redacted] informing her of the refund.   If the customer would like ownership of the domain name, she will need to contact the current registered name holder.
Based on the actions taken, we ask that the Revdex.com consider this matter closed.
 
Thank you ,
[redacted]
[redacted]
Web.com

Complaint: [redacted]
I am rejecting this response because: We have tried multiple times to get a hold of [redacted] from [redacted] who has been sending us emails to speak with her. Eveytime time we have called we had to leave a voicemail or she said she was busy. She has not responded to our voicemails or phone calls.  We also sent her emails to talk to her but she never bothered to call back. She will email us apologizing saying she received a phone call and also that she was busy and will call us back. Later in the evening, she sent us another email saying she was busy and will call us tomorrow. We still have not recieved a phone call yet today.
I want a full refund.
Regards,
[redacted]

Dear Revdex.com,[redacted] [redacted] filed a complaint citing difficulties in receiving a refund for a service he signed up for in error.A refund was processed on the day the customer filed the Revdex.com in the amount of $119.40.Thank you,[redacted] of Web.com

Complaint: [redacted]
I am rejecting this response because: Web.com simply did not record my phone calls, as I did call to cancel my account and was told by a representative that it would be handled. Even as I called this week to discuss a new matter with my domain, I recorded my conversations with my own phone, and found that Web.com showed no record of my phone call to customer service on Monday, January 2nd. The representative from billing told me that she had no record of the conversation I'd had with customer service within the same hour of speaking to billing. I told her I was recording my phone call with her, and her [redacted] explained to me that I was not allowed to record our conversation, in addition to not allowing me to handle matters through written documentation. It has become clear that Web.com does not want the consumers to have any protection or documentation of matters, which makes it difficult to prove when we request a cancellation or hold Web.com accountable for any situations that occur.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: The Web.com team ran my card back to back until it overdrew my account. Do the right thing and put the fees back in my account. At this point you do not have the right totell me how you will pay back the money and fees.I have had to cancel another card now because of this. I will not do business with a company that can not do the right thing. I do not trust this company anymore.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Every CALL that I made to the company ignored my reasons for calling. I had NO FAITH in then using a call to cancel.  I spoke to at least 6 REPS and told them all the same thing. My  agreement per calls was 1) they were to put my web page on hold  2) I would get back to them after I resolved health issues and could work on cleaning up the mess they made of my page.  THAT WAS DONE VIA A CALL.  That was the only way I agreed to keep working with them.  I NEVER authorized their designed page to be published. As I said before it contained made up stuff about my business that could get me in trouble with [redacted] and jeopardized the career I had worked so hard to build up. They were notified in June that I was "PASSING"  on their offer until then. 
Regards,
[redacted]

Dear Revdex.com,We have received the complaint for [redacted], complaint #[redacted].We have reviewed the client's account concerns and can confirm that the client had called in to attempt termination of the account. Due to the fact that Mr. [redacted] was not listed as an authorized account holder, our team was unable to process this request. The client was provided with the forms to complete a change of ownership but did not provide sufficient information. He was notified of what was missing and had the proper documentation been provided, the account would have been terminated at that time. We certainly apologize for any frustration this issue may have caused, however a full refund is not due.Thank you,[redacted]Web.com

Complaint: [redacted]
I am rejecting this response because:I contacted your company regarding releasing my domain name on 8/24. I have not received any communications that the subject domain name has been released. The case will remain open until I have my domain name was released to me.  By the way, I received a communication that you issued a refund AFTER I contacted the Revdex.com. Thank you.
Regards,
[redacted]

Dear Revdex.com, Mr[redacted] rejected Web.com's last response due to another refund in the amount of $An email confirmation was sent to Mr[redacted] when the service was purchased (
Invoice(s) [redacted])Mr[redacted] may call into support and we would be happy to resend this invoice, but we will need to authenticate Mr[redacted] before we can forward any billing information.On, 2/3/15, another refund was issued in the amount of $Being that Mr[redacted] stated this is what he requests in order to be satisfied and consider this matter closed, we respectfully request that this matter be closed at this time.[redacted]We

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear Revdex.com,
 
We have reviewed the complaint for
[redacted], Complaint# [redacted].
 
We have reached out to the customer
via phone to discuss billing issue and refund request. After reviewing the
account, we found that the customer paid $4.95 for...

the first month and $32.90 a
month going forward. The customer explained that he upgraded his account to a promotional
package for $15.00 a month and this is all he agreed to. We have approved a
refund for $103.64, this covers everything the customer paid on the account. We
have confirmed this refund to the customer via phone and email. We have
attached a copy of the email sent to the customer for your records.
 
Based on the actions taken, we ask
that the Revdex.com consider this matter closed.
 
 
[redacted]
Web.com