Anderson Vision Center

Dear Revdex.com,We have received the complaint for [redacted], Complaint # [redacted].We have reviewed the customer's website package concerns.  After a thorough review of the account, the client agreed to all terms and conditions of the package.  The package has been delivered as described and the client accepted the annual contract.  If the client does not wish to be held under contract then she can either pay the early termination fees and close the account or proceed to the end of term.Based on the actions taken, we ask that the Revdex.com consider this matter closed.Thank you,[redacted]web.com

Dear Revdex.com,We have received the complaint for [redacted], Complaint # [redacted].We have reviewed the client's account concerns. After a full review we have found that the customer has already terminated the account and a refund in the amount of $114.95 has also been processed....

The funds may take up to 5 business days to reflect within the client's financial provider. Regarding the domain name, this was terminated when the client cancelled the account. If they would like to retain ownership of the domain name they will need to contact our support team via [redacted].Thank you,[redacted]Web.com

Dear Revdex.com,[redacted] filed a complaint citing our spam filters
are not allowing him to email a customer of ours. 
A member of the [redacted] left a voice message
for our customer and sent a follow up email on 12/09/14 providing our direct
contact information....

 We did this to ask our customer to allow Mr. [redacted] to email him.
We appreciate Mr. [redacted]’s feedback and would be happy to
speak with him regarding his concerns.  We ask that Mr. [redacted] call our
office directly regarding this matter.Thank you[redacted], a Web.com
service

Dear Revdex.com,We understand that you find the content on the website associated with this domain name abusive, offensive or otherwise objectionable; however, neither Web.com and or its subsidiary [redacted] brands (collectively, “Web.com”) are the Registrant of the domain name....

 Web.com is the Registrar for this domain, which means we are the organization that manages the legal registration of this Internet domain name.   This means that although Web.com is providing hosting services to the website, we did not create nor do we exercise any control over the content found on the website that you find objectionable.  In addition, we are also not in a position to determine whether a particular domain name registration violates a third party's rights. While we understand your concern, Web.com can only take action with respect to a particular domain registration pursuant to (i) a request from the current domain name registrant; (ii) the terms of the Uniform Domain Name Dispute Resolution Policy (“UDRP”) issued by the Internet Corporation for Assigned Names and Numbers (“ICANN”), the international regulatory body that oversees the administration of domain names; or (iii) an order from a court or arbitral tribunal of competent jurisdiction.If you are considering taking recourse against the party responsible for posting such content, you may find ICANN’s dispute resolution procedures detailed in the link below to be informative.[redacted]Please note that under the U.S. Communications and Decency Act, an Internet Service Provider or Web host is immune from liability for the content posted on a website by a customer and therefore, neither Web.com nor its affiliates would be a party to any potential court, arbitral or regulatory proceedings. We hope this information is helpful.Thank you,[redacted]Web.com

Dear Revdex.com,[redacted] filed a complaint citing malicious website pages that are published targeting him.  As we do not host these the website, we have no control over the contents.  We ask that the Revdex.com kindly close this complaint.Mr. [redacted] has my direct contact information should he have...

additional questions.Thank you,[redacted]

Dear Revdex.com,
 
We have reviewed the complaint for
[redacted], Complaint# [redacted].
 
We have reached out to [redacted]
to discuss her negative customer service experience and refund requests. The customer
requested a refund for $5.90 for a DIY service plan that she had with us and
also requested that we email her our Terms of Service. We apologized to the
customer for the negative customer service experience via phone and email, approved
and issued her refund request for $5.90 and emailed her our Terms of Service.
The customer is now satisfied and has no other issues. Based on the actions
taken to satisfy the customer, we are asking that the Revdex.com
consider this matter closed.
 
 
[redacted]
Web.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear Revdex.com,We have received the complaint for [redacted], complaint #[redacted].We have reviewed the client's concerns and can confirm that an email was sent by the client on 6/16/2016, our team promptly responded advising that for security purposes the client would need to call in...

to support and affirmatively request to cancel the account. The client responded again stating that he was still considering going through with this. On the evening of 6/16/2016 the client did contact support, he was further educated on the package that he had purchased and was also provided with 1 month of free services to work on redesigning the website. The client agreed to retain the account and services continued. The client was also provided with our modifications information to begin the process of updating the website. The client began sending in emails again on 9/24/2016, even though he was told that he would need to call in to support in order to terminate services. Ultimately, on 9/26/2016, a [redacted] reached out to the client to go over his account concerns and assisted in terminating the services. There is no refund that is due, the client agreed to our terms of service and neglected to contact support to terminate the account.Thank you,[redacted]Web.com

Complaint: [redacted]
I am rejecting this response because:Hello,As I wrote in my previous statement, I closed [redacted] about 3 years ago.  The credit card as well as the email associated with my company were also closed and I had no further access to them.  I continued hosting the website with [redacted] and there was an email which was reaching me should someone send an email to [redacted] and I was checking this every day.  When I contacted [redacted] they would not inform me to which email they were sending me emails to remind me to renew my domain name!  I received no emails from them, ever.  As a business owner for many years I am well aware of my responsibilities of keeping my information up to date regarding my domain name and the hosting of a website, both necessities in this day and age. I would have been happy to continue paying for my domain name as well.   It is disheartening to me that a domain can be just be 'let loose' for any reason on the open market for someone to potentially use and discredit a previous owner and/or company.
Regards,
[redacted]

Dear Revdex.com,   Please know that we take customer dissatisfaction very seriously, and we are very sorry to hear that this client had a poor experience while attempting to renew his domain. After thoroughly reviewing Mr. [redacted]’s concerns via complaint # [redacted], as a customer...

service gesture, we have waived the reinstatement fee of $35.99 and discounted his domain renewal from $37.99 to $21.99 for a one year.   We have renewed the customer’s domain, and spoken with customer and he is very satisfied with this resolution.   We thank Mr. [redacted] for his feedback and wish him the very best in future business endeavors.   [redacted] Web.com

[redacted] filed a complaint stating that we did not fulfill
the services as purchased. 
A member of the [redacted] left a voice
message and sent a follow up email on 10/28/14. 
We are reviewing the customer’s concerns and will work with them
regarding the...

release of the domain and the refund request. 
Direct contact information has been provided and we ask that [redacted] contact our office regarding this matter.

Dear Revdex.com,
[redacted] had signed up for a service with Web.com which
included a domain name ([redacted]), Perfect Privacy Registration,
and a Hosting packageThe first month she received these services at a
promotional priceThe month after, the price went up (as listed in our service
agreement)[redacted] wished to cancel and has been fully refunded for
services she has paid for up to date
[redacted]'s rejection stemmed from her desire to own the domain
name ([redacted]), without keeping the other servicesWeb.com has
reinstated the domain name in [redacted]'s accountIn fact, the domain has
been renewed until 01/at no charge to [redacted]She mentioned a lock being
placed on the domainAll transfer locks have also been removed from the domain
nameDue to ICANN policy however, her domain is not eligible for transfer
until 4/1/ICANN regulations prevent the transfer of a domain name until
days after registration
A member of our [redacted] has attempted to reach [redacted]
by phone as well as email in an attempt to notify her of her domain name and
the transfer status, however, we have been unable to reach her
As a result of meeting this customer's needs to their
satisfaction, we respectfully request that the Revdex.com consider this matter closed
Thank you,
[redacted]
[redacted]
Web.com

Dear Revdex.com,
 
We have reviewed the complaint for [redacted], Complaint# [redacted].
 
We have made multiple attempts to
reach out to the customer via phone and email to address the product issues.
Unfortunately, we were unsuccessful in reaching her and she...

has not responded
to our emails. We have attached copies of the of the emails sent to the
customer. Based on the actions we have taken and per the attached, we ask that
the Revdex.com consider this matter closed.
 
 
[redacted]
Web.com

We have received the complaint for [redacted], complaint # [redacted] We can confirm that all of the clients concerns have been addressed in regards to his original Revdex.com complaint. On September 22, 2017 our [redacted] made direct contact with the client to address the concerns that were outlined in the complaint. At that time the client had additional support questions that were not related to the Revdex.com complaint and the client was advised that we would have a [redacted] from that department make direct contact with him. As of September 25, 2017 we can confirm that the client was contacted by a [redacted] and his concerns were addressed. The Revdex.com can consider this closed. Thank You,          [redacted] Web.com

Dear Revdex.com, We have reviewed the account and were able to determine that this hosting package has not been utilized to host an active website for any length of time. As a result of our findings, we have approved the requested refund. As of 2/2/2017, a full refund, in the amount of $483.30 was...

issued and will be fully processed in 1-2 business days. These funds will be available to the client's bank during this time frame, and the bank may have a holding period in place as well before the funds are made available to the client. We hope that our resolution of refunding this client for their hosting service in full meets their satisfaction in considering this matter closed.  Best regards, [redacted] Web.com

Complaint: [redacted]
I am rejecting this response because: I want to know how I will receive my money since I cancelled my credit card because of this incident. From now on, I will only use [redacted] or a prepaid [redacted] card online. Please send me a check.  
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because the screenshot I attached clearly shows I initiated the transfer. I attempted to use the code, ns ignored it
Regards,
[redacted]

We have received the complaint for [redacted], complaint # [redacted] Please know that we take customer dissatisfaction very seriously. As a result, we have reviewed this matter thoroughly with several team members to better understand these issues and respond appropriately. We have...

confirmed that the client signed up for our Do it Yourself Website Builder package for a monthly reoccurring service charge of $22.95 in May of 2015.We also confirmed that the client setup a reoccurring yearly domain renewal of $37.99 in April of 2016. Due to both services being reoccurring monthly and yearly services they can be canceled at any time by the client. However, we do not have any records of the client attempting to cancel their services until December 15, 2017. Since services were provided and we have no records of the client requesting to cancel services until December of this year we will not be refunding the client the requested amount. However, as a customer gesture we will refund the client the last three payments made (totaling $68.85). We apologize for any inconvenience this may have caused the customer and we wish nothing but the best for their future business endeavors. Thank You,          [redacted] Web.com

We have received the complaint for [redacted], complaint # [redacted] Please know that we take customer dissatisfaction very seriously. As a result, we have reviewed this matter thoroughly with several team members to understand these issues better and respond appropriately. Currently we...

are working with multiple teams to have the clients concerns addressed and will also be making direct contact with the client when we have reached a resolution. Thank You,          [redacted] Web.com

Complaint: [redacted]
I am rejecting this response because:  web.com offered me a credit of $500.00 for future services.   I have no intention of doing business with them on the grounds that they caused my start up company irreparable damage.  Their staff failed to inform me of the difference between website launching and directory listings which now they claim they can't fix. The offer of services at a discounted rate is a slap in the face.  A good faith offer would be to refund me $23.40 for an 800 number that's of no use to me, $88.00 for a URL listening that's of no use to me, removal of all information associating my name & contact information with [redacted] and to pay my website fee for 12 months amounting to $3,099.40. Otherwise I will seek legal counsel against web.com for damages in excess of the out of court settlement requested 
Regards,
[redacted]