Anderson Vision Center

Ms. [redacted] rejected our response citing her complaint had gone unresolved.  Her initial request included a compensation request for free services from [redacted].
A member of the [redacted] had already been working with Ms. [redacted] via email as we were unable to connect via telephone. We sent a follow up email on 10/23 and extended an offer of a one year renewal free of charge, a value of $395.00. We are currently awaiting a response from Ms. [redacted] and we ask that she contact us directly regarding this matter.

Dear Revdex.com,We have received the complaint for [redacted] complaint #[redacted]We have reviewed the client's concerns and are terribly sorry that their account information was compromised. While our team is available to assist in terminating fraudulent accounts, by law, we are...

not able to release any additional information without a subpeona. Should the authorities proceed with an investigation and require access to the account information, our team will be able to assist further.Thank you,[redacted]

Dear Revdex.com,[redacted] rejected the response advising he is still seeing issues.His website has been hacked and this is something our support teams will not work on.  [redacted] will have to seek outisde assistance with this issue.  I have also successfully pulled up the website with no issues apparent.I respectfully request that the Revdex.com consider this matter closed.Thank you[redacted]

Dear Revdex.com,We have received the complaint for [redacted], complaint #[redacted].We have reviewed the client's account concerns and have been able to successfully terminate the account. We have sent a confirmation email to the client advising that her services have been terminated...

and there will be no further billing. We have also refunded a total of $80.55 to the clients account. Please note, depending on the client's financial provider, it may take 7-10 business days for the funds to reflect within the client's account. We apologize for any inconvenience this may have caused and appreciate the client's patience while this matter was resolved.Thank you,[redacted]Web.com

Complaint: [redacted]
I am rejecting this response because:
This company has a business process that charges people's credit cards without any account or information on them.  This company shas not found or fixed this issue.  Talking with the companies own fiNance department is not a ssolution.  
Regards,
[redacted]

Dear Revdex.com,We have received the complaint for [redacted], Complaint # [redacted].We have reviewed the customer's billing issue.  After a thorough review, we have determined that the customer ordered a website package on 4/14/15. The customer did not notify us of cancellation until 7/10/15. Regular billing occurred for the services provided. Being that the customer terminated the account in the very beginning of his last billing cycle, as a customer services gesture, web.com reversed the last charge of $41.80.  The client is not due a full refund.Thank you,[redacted]web.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  In fact, I spoke with [redacted] from the [redacted] and she personally assured me that the issue would be addressed, a refund would be issued and gave me her direct contact information if I had any follow-up questions or issues. Her follow-through and excellent customer service is well appreciated and I am feeling much better about the company at this point.
 
Regards,
 
[redacted]

Dear Revdex.com,We have received the complaint for [redacted], complaint #[redacted].We have reviewed the client's billing concerns and have found that even though the charge-back was reversed, there was never a successful payment for the renewal of the domain name. At this time, the name is residing with a new registered name holder and the client will need to contact that provider in order to obtain ownership of the domain name.Thank you,[redacted]Web.com

[redacted] filed a complaint citing  difficulties with the release of her  domain name, [redacted].
A member of the [redacted] reviewed Ms. [redacted]’ account and was able to have the domain name released to the Customer at no charge.
A...

follow up email was sent to Ms. [redacted] providing our direct contact information and we ask that he call us directly if he has any additional questions or concerns related to this matter.

Dear Revdex.com,We have received the complaint for [redacted], Complaint # [redacted].We have reviewed the customer's account concerns. After a full review, we have found that an agent did call out to Ms. [redacted] and offered to take over the Do It Yourself website. Our [redacted] offered to build the site for the client and informed the client of the necessary costs associated with us building and designing the site for Ms. [redacted]. At this point, this offer was declined and the Do It Yourself website remained active. There were multiple email notifications that were sent to the client about the Do It Yourself account including renewal notices. The account remained active for over a year's time and was not successfully terminated until the client called in on October 16, 2015. It is the client's responsibility to contact our support team to terminate any account, as stated in our terms of service agreement. Thank you,[redacted]Web.com

Dear Revdex.com,We have received the complaint for [redacted], complaint # [redacted].After a thorough review of the account, we have found that the client is not due a full refund. The client agreed to the terms of service and did not affirmatively terminate the account until June 30, 2015. The client opted for a do-it-yourself account which also came with a domain name that was registered for free for a one year term. We understand the sensitive nature of the clients health and have offered a refund in the amount of $131.80 as a customer service gesture.Thank you,[redacted]Web.com

Dear Revdex.com, We received the above complaint, regarding the client's Web.com DIY domain and hosting services purchased on 5/6/2017. This account falls under an email address which differs from the email address provided by the client in the client's original complaint, hence the cause for the account confusion. The client's account, associated with [redacted],has been reviewed. It was found that the client was refunded in the amount of $43.95 on 7/5/2017. Further, the specified services, requested to be cancelled (Web hosting, domain expiration protection, private registration, website builder tool, etc.) have been cancelled from the client's account. Web.com did not include the client's domain name in the cancellation order, and the domain name is available to be transferred at this time, utilizing our standard domain transfer process. In consideration of Web.com meeting this client's requests to her satisfaction, as stated in the original complaint, we respectfully request the Revdex.com consider this matter closed.  Best regards, [redacted]Web.com

Complaint: [redacted]
I am rejecting this response because:Dear [redacted] (Web.com to Revdex.com public relations responder)and [redacted] (engineer for the [redacted] software that is misfiring):I received your response. CAN YOU PLEASE ASSIST ME AS A 7+ YEARS USER OF YOUR SOFTWARE? Just trying to deflect and “side track” the issue is NOT resolving this matter at all!Telling “I am a user of your software and how sorry you are that “I feel frustrated” doesn’t do anything to solve this problem.PLEASE READ THIS BELOW AND HELP:The issue isn’t about my feelings and you “understanding how frustrated I feel.” I’m asking you to assist me and help resolve this. Not send emails around to people or another courtesy reply back to the Revdex.com.PLEASE REACH OUT TO [redacted]. Your software is integrated with them. It there is a communication problem between YOU/Web.com/[redacted] and [redacted] and I (as an honest 7+ year user of our software cannot resolve it with [redacted] can you “PLEASE CONTACT THEM and RESOLVE THIS COMMUNICATION issue between [redacted] and [redacted].See details below. --- I’m just trying to get help. So please don’t ping back another response that just ‘kicks the can down the road’ and doesn’t resolve this matter. 1.) I have been in this situation many times with [redacted]. Example: I get sent to [redacted]. I talk to an engineer equally qualified as you who then sends be back to you and you send me back to [redacted] again.2.) I'm using your platform because you have a [redacted] integration. I have exhausted my capacity to "ping pong ball myself" back and forth from you ([redacted]/web.com) and [redacted] on this processing problem. -It's entirely possible [redacted] credit card processing may be more the problem than [redacted]. However, conversely, like I said an equally qualified engineer, in fact 2engineers at [redacted] who have done tests on my website and [redacted] have concluded it is [redacted]. 3.) I have gotten no where since November 1st trying to solve this issue with you and [redacted]. You tell me it is [redacted] and I should keep calling them. [redacted] tellsme it is you and I should keep badgering you to fix it. 4.) Since you support [redacted] and have gotten this error over the last 80+ customer orders using your shoppingcart platform since November 1st, can you please contact them to resolve this problem your cart is having communicating with [redacted]? I'm merely a user of your platform for 7+ years trying to use your integration with [redacted] that clearly is misfiring over and over again. And I can't get teams of engineers from either [redacted] or [redacted] to resolve it.  I truly understand your belief (at this point) it is ONLY a [redacted] issue. That my ONLY-way to solve it I should keep on calling [redacted] and trying to persuade [redacted] engineers each day, it is their issue for another 30-60 days, just is NOT working. I'm willing to keep an open mind until this gets figured-out that it could be mostly a [redacted] issue/or. However, as you can understand if 2 teams of engineers (at [redacted] and then also [redacted] haven't been able to diagnose and fix this) obviouslysomeone who is just a consumer user of the software is NOT at all qualified or capable of diagnosing and solve it. As you know, that is what I have been doing for over 30 days now. If you could please extend a one-time courtesy as a long-time user of your platform and call [redacted]....You articulate the issuein a language and wording they will understand, they can "look under the hood" and fix it.  
Regards,
[redacted]

Dear Revdex.com, We sincerely apologize for Ms. [redacted]’s experience.  We certainly did not intend to deceive Ms. [redacted] and it was simply an introductory price for her service and not a set price for the lifetime of the service.  On July 24th, 2017 (after the submission of...

this Revdex.com complaint) Ms. [redacted] spoke with an agent who cancelled the service and extended a full refund of the $129.00 charge.  We thank Ms. [redacted] for her patronage and wish her the best in her future endeavors. Thank you, [redacted], Web.com

We have received the complaint for [redacted], complaint # [redacted] Please know that we take customer dissatisfaction very seriously. As a result, we have reviewed this matter thoroughly with several team members to better understand these issues and respond appropriately. We have...

confirmed that the client signed up for our Do it Yourself Website Builder and Marketing package for a monthly reoccurring service charge of $32.95 in October of 2016. However, we do not have any records of the client attempting to cancel their services until December 9, 2017. Since services were provided and we have no records of the client requesting to cancel services until December of this year we will not be refunding the client the requested amount. However, as a customer gesture we will refund the client the last three payments made (totaling $98.85) and also assist the client with canceling their services. We apologize for any inconvenience this may have caused the customer and we wish nothing but the best for their future business endeavors.

Dear Revdex.com,
 
We have reviewed the complaint for [redacted], Complaint# [redacted].
 
We have reviewed the customer’s account and refund request for $401.88. After a thorough review, we have determined that we have already cancelled the customer’s account and issued a...

refund on May 21st, 2015.
 
Based on the actions taken, we ask that the Revdex.com consider this matter closed.
 
Thank you,
 
 
[redacted]
[redacted]
Web.com

We have received the complaint for [redacted], complaint # [redacted]We sincerely apologize for the customers frustrating experience and can assure the customer that this feedback has been provided to the appropriate groups for review to ensure this does not happen again. Thank You,          [redacted]Web.com

Dear Revdex.com,
 
We have reviewed the complaint for
[redacted], Complaint# [redacted].
 
We have reached out to the customer via
phone and email to discuss and we were unsuccessful in reaching her. The
hosting account is cancelled per the customer’s request....

We have attached a
copy of the emails sent to the customer. Based on the actions taken, we ask
that the Revdex.com consider this matter closed.
 
 
[redacted]
Web.com

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
As of this time and place my mobile web site is working. I appreciate the work that Ms[redacted] did to
get my mobile web site back in operation.
Regards,
[redacted]

Dear Revdex.com,We have received the complaint for [redacted], complaint #[redacted].We have reviewed the client's concerns and as stated previously a full refund in the amount of $199.95 was issued on November 26, 2016 by our [redacted] team. It may take 7 business days for the funds to reflect within the client's account but the full refund for services has been reversed. The client was read a statement of our terms of service at the time of sale and was provided with a confirmation email including a link to our full Service Agreement for further review. We certainly apologize that the client was not pleased with her account but a full refund has already been provided, there are no further refunds due.Thank you,[redacted]Web.com