Anderson Vision Center

Dear Revdex.com,
[redacted] filed a complaint citing difficulties in obtaining a refund and cancelling services.
I have requested this refund for [redacted] along with a full cancellation of services. 
I have provided Mr. [redacted] with my contact information should he...

have additional questions.
Thank you
[redacted]

The information you provided is incomplete. Please let me know the financial institution and account numbers. I do not recognize the account number you provided.
This is the fourth time that I have asked for this information.
Regards,
 
[redacted]
 
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

Dear Revdex.com,Thank you for bringing this matter to our attention, below are our findings.• Customer experienced issues with changing the account information due to the clarity of the submitted images of his ID.• We have resolved and processed his request as of 12/19. Customer now has access to...

domain.Thank you for your attention in this matter, and we respectfully request you close this complaint as resolved.[redacted]
[redacted] a Web.com service
[redacted]
[redacted]

Complaint: [redacted]
I am rejecting this response because:I am waiting to see if in fact they actually refunded me.   It doesn't not show on my credit card statement currently and no one I had spoken with through all of this had ever offered to refund me.  In fact I was told the first time that I called it was still "pending cancelation" because I had paid for the first month and they wouldn't refund me.
Regards,
[redacted]

Dear Revdex.com,We have received the complaint for [redacted], complaint #[redacted].We have reviewed the client's billing concerns and can confirm that the client has already been refunded the payment of $29.90. Please note, it may take 7-10 business days for the funds to reflect...

within the client's financial provider. I have included copies of the invoices showing the reversal for the client to retain for his records. We apologize for any inconvenience this issue may have caused.Thank you,[redacted]Web.com

Dear Revdex.com,We have received the complaint for [redacted], #[redacted]Please know that we take customer dissatisfaction very seriously. We have confirmed that the client did have a Safe Renew for that domain itself and not the website. The payment for this is $38 per year. The client...

was charged for 2015 and 2016.A specialist did reach out to the client and go over exactly what he has been paying for. They offered to refund the client once everything had been explained to him about the services. This contact resulted in customer courtesy of a refund of $38 to their credit card for the charge on December 2016 and a check refund of $38 for the charge on December 2015. The total amount refunded to the client is $76, matching the disputed amount.We sincerely apologize for the any frustration this may have caused.Thank you,[redacted]Web.com

Complaint: [redacted]
I am rejecting this response because: I believe this is now the 5 or 6th Business day I’m waiting for a [redacted] who called to check on a [redacted] problem to call me back. I checked the request this morning and it is open. I think it’s only the correct thing to do if you promise a customer to call back to simply at least call and let them know you are still working on it. 
Regards,
[redacted]

Dear Revdex.com,[redacted] filed a complaint stating that she had strange files uploaded on her website and an ASP script that lost functionality due to moving her files.I reached out to Ms. [redacted] and advised her that I sent her complaint to our support department to fix her issue with her ASP page....

 She was provided my direct contact information if she would like to discuss this matter further.Thank you[redacted]

Complaint: [redacted]
I am rejecting this response because:I am still not satisfied.  Ms. [redacted] suggested that I cancel my service and get a refund of $358.9.
I never asked for a refund, I am asking for a credit on my account. How
can I conduct business if I cancel service with no backup plan to
conduct business for my website as well as my 15 email accounts. This is
not a feasible option. I asked the company for a credit on my account for 3 years of service for all services I receive on both my domain names www.[redacted] and www.[redacted]. I am awaiting their response. In addition, I am working with [redacted] and her staff which setup custom filters to try and resolve the spam problem. They informed me the issue would be monitored for 30 days. Once the 30 days has expired I will revisit the issue again and make a final determination.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: It's Mr. [redacted] not Ms. and now all of a sudden you remember the call... you are liars and thieves. You probably have the call recorded also and know you are wrong. I need the money to feed my family and you are ok with stealing it. I'm not sure what else I can do except pray for you and your company in hopes that you will stop this practice of deception. I cannot make you do the right thing, only your conscious can. Hopefully the Revdex.com can make you give me my money back that you have stolen but since you pay them I guess that it is unlikely.   
Regards,
[redacted]

Dear Revdex.com,  We have taken action on the above complaint submitted by client [redacted]. Our review shows the client's initial cancellation request occurred on 12/13/2017. Web.com has approved and issued a refund in the amount of $137.70 by paper check to the client. This refund check will...

be mailed to the client via [redacted]. In addition to the refund issued, Web.com has also removed the client's billing information from this account to prevent any future, unwanted charges for website services. This will ensure cancellation of the website services provided by Web.com. Web.com has also attempted to make contact with the client to advise of our action taken, but was unable to successfully reach the client. A detailed voicemail was left for the client, providing all information related to this refund/cancellation request. Considering action taken by Web.com to bring this matter to resolution, we respectfully request this matter be considered closed.  Best regards, [redacted] Web.com

Dear Revdex.com,We have received the complaint for [redacted], Complaint # [redacted].We have completed a full review of the client's concerns. The client's accounts have been completely terminated and we have issued a refund in the amount of $229.90 in the form of a...

check. We have reached out to the client to make him aware that his refund is in process and that we have also removed him from our marketing emails. Please allow 7-10 business days for this to arrive.Thank you,[redacted]Web.com

Complaint: [redacted]
I am rejecting this response because: See below.
From: <[redacted]>Date: Wed, Dec 16, 2015 at 1:19 PMSubject: Re: You have a new message from the Revdex.com of Northeast Florida in regards to your complaint #[redacted].To: [redacted]I have been doing business with [redacted] for quite some time-consider this rebuttal a request AND a complaint-their customer service has become very out of touch-this company issued me a "white glove" service agent, that stays quite busy, and is sometimes hard to get ahold of-it is not her, rather, but when I have issues, their general customer service is terrible.  When you call tech support, you can be put on hold for over 30 mins, sometimes...none of their people take ownership of issues, typically...recently, I had THE SAME ISSUE I complained about firstly, EXACTLY with another website. They are quick to give refunds or something free-in the world of the internet advertising and competition, free stuff doesn't always work-we need service! I have been with this company for over 10 years, and have spent a great deal of money over the years-since web.com bought the company, their customer service has tanked, at best...as far a resolution, I would like to see the company revamp their protocol for handling unsatisfied customers-I have been ridiculed, laughed at, lied to, and made VERY angry several times having to deal with their customer service reps-it appears that upper level management is out of touch, and really do not consider the ground level and the source of their entire company existence-their lack of service has caused me to move some of my domain interests elsewhere, and I hope that they can use my situation to HELP them, not HARM them, but their biggest problem is the right people apparently don't care to listen-I fear it is not going to be long, and this company will suffer great losses, as others have being negligent to their main revenue source-the customer...[redacted]    "Serving ALL of [redacted]!"

Dear Revdex.com,We have received the complaint for [redacted], complaint #[redacted].We have reviewed the client's billing concerns and can confirm that a refund in the amount of $43.85 has been processed as of 2/3/2016. Please note, it may take 7-10 business days for the funds to...

reflect within the client's financial provider.We also downgraded the services to a domain name only plan so the only fees that will be associated with the account are the yearly renewal fees for the domain name. We emailed a copy of the invoice, showing the reversal of the charge, to the email address on file for the client to retain for his records. If the client no longer wishes to retain ownership of the domain name and the yearly renewals that will be associated with it, we recommend that the client calls in to our support team to have this item terminated. We apologize for any inconvenience this may have caused and wish nothing but the best for Mr. [redacted].Thank you,[redacted]Web.com

Complaint: [redacted]
I am rejecting this response because of the following reason:Network Feedback & Complaint for Warning Messages
played by [redacted] after Images Updation in [Home] & [Buy] Pages in
[redacted] Dear Manager / Reviewer, I took the review comments from [redacted] & [redacted]. As a matter of fact, [redacted] organizations in [redacted] charge very
highly and I cannot afford the same. So I am requesting [redacted] to please check the issue and take some actions. Regards[redacted]http://[redacted]https://[redacted].[redacted].5https...⇄ [redacted],[redacted] 
Dear [redacted] :
This message is in regard to your complaint submitted on 12/8/2014 5:47:14 AM
against Web.com Group Inc..  Your complaint was assigned ID [redacted].
The business has sent the Revdex.com a message regarding this complaint, and we are
passing it on to you.  The contents of this message are below or
attached.  All responses will be copied to the company. Please respond
within 5 days from the date of this letter or the complaint will be closed as
assumed resolved.
Regards,
[redacted]
MESSAGE FROM BUSINESS:
Dear Revdex.com,
[redacted] filed a complaint citing
[redacted] difficulties.
I have reached out to Mr. [redacted] to
advise him to contact an [redacted] expert to review his account.  As we do not
guarantee results, he would have to have his account reviewed.
Mr. [redacted] has been provided with our
direct contact information and we ask that he call us directly if he has any
additional questions or concerns related to this matter.
[redacted], a Web.com service
[redacted] 
 
Regards,
[redacted]











1/13/2015

Complaint: [redacted]
I am rejecting this response because: I didn't sign up for those services as I had already purchased them from [redacted] when I purchased the domain name, Although I received the $32.95 I haven't received the $2.95. I'd also like to see definitive proof that I purchased their services. I would need $2.95 to settle this claim.
Regards,
[redacted]

Dear Revdex.com,We appreciate you bringing this matter to our attention. We have investigated and found the following:• Customer was unhappy with service provided, and cancelled service within 2 days of activation.• Customer has been refunded all charges (totalling $304.90) and will receive no further...

billings.Please consider this matter closed as resolved.[redacted], a Web.com service[redacted]

Dear Revdex.com,We have received the complaint for [redacted], complaint #[redacted].We have reviewed the client's concerns and can confirm that a full DIY hosting account was set up on July 24, 2014. We can also confirm that a ticket was created and sent in to our support...

staff requesting to terminate the services on 3/23/2015. Our team replied back on the very same day, advising that in order to terminate services, we do require the client to phone in and verify themselves to the account. We cannot simply terminate entire hosting accounts without proper authentication. Our records also indicate that there was no interruption in service when the initial cancellation request was received. On the contrary, there were numerous emails that were sent to educate the client on the active package as well as renewal reminder notices that were sent for the domain name. At this time, as a customer service gesture, our team has terminated the services and there will be no further charges moving forward. We apologize for any frustration or inconvenience this issue may have caused and wish nothing but the best in your future endeavors.Thank you,[redacted]Web.com

Revdex.com, We have received complaint ID [redacted].  The phone number ###-###-#### was related to an account under Matt Prout.  This number has been added to our DNC list for both marketing and collections communications, and will no longer receive phone calls from Web.com.  Please allow...

5-7 business days for processing.  Thank you, [redacted] Executive Support Office 12808 Gran Bay Parkway W. Jacksonville, Florida 32258 ###-###-#### | ###-###-####

Complaint: [redacted]
I am rejecting this response because:While I do find the previous response to be an acceptable solution, as of this writing, I have not received instructions to initiate a domain transfer nor the website files from Web.com by phone or email. The website is still down and I cannot login at Web.com. I ask that such information be provided to me by email ([redacted]) or phone ([redacted]).
Regards,
[redacted]