Anson American

We will be refunding this customer in full and will provide compensation for damage

We do acknowledge that there were issues with this customer's order, and for that we sincerely apologize We have been working to resolve all outstanding issues, and have also agreed to extend compensation due to these issues The customer is asking that she receive a full refund and also receive all product - essentially receiving her entire order for free Although we do agree that there were issues with the order, we do not feel that what the customer is requesting is reasonable for all parties A Supervisor has reached out to the customer again today to offer compensation in the amount of $ We feel this is fair compensation, and we will continue to work with the customer until all issues have been resolved

Client care has spoken to our customer about her case and order issuesA replacement has been ordered for the customer kitchen and family room windows and an ETA is pending but should be able to be provided later today

The warranty for shutters is not dependent upon the online registration of completion of installation which is the number that was given to the customerThe shutters can still be registered online using the tool tip on the website however this has no effect on the validity of the warranty which is available for public review posted on the website

We have spoken to the *** family today and come to an amenable resolution as to how to proceed with resolving their issues with the shades on the order

Day blinds stands by the quality of our product and serviceOn 8/18/a Full credit of payment made towards a product of the customer’s choice was offered should she not be satisfied with her currently installer product and the offer was sent to the customer. on 8/21/customer had
requested a price quote for replacement shades made by *** *** as any difference in cost would be her responsibility On 8/22/Customer service rep informed customer that an appointment would need to be scheduled to provide a quote On 8/29/an attempt is made to schedule customer with a Design Consultant able to sell the requested productOn 9/5/Customer replies to email stating she will only accept a refund(email attached) On 9/6/Revdex.com complaint delivered On 9/7/a member or leadership reached out to this customer in an attempt to resolve the issues but has had no reply Customer has refused a repair or replacement in the originally ordered product for the two line items that have become non-functionalCustomer has declined offer or a reselection in a new productBoth offers are still available

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to
me. I *** wait for the business to perform this action and, if it does, *** consider this complaint resolved.I sent an email to *** *** with pictures since of the cornices that were shipped to me as the order was not correct I received and should have received 3, plus I had no idea where one of them was going to be placed. As long as I receive all cornices for my windows in white, they get installed properly and my kitchen windows are corrected, I *** be satisfied with Day Blinds and the complaint can be closed
Regards,
*** ***

Because of the chargeback on this account, all funds are being held in Escrow by *** while a resolution is reachedWe have offered a discount on the order of $which is 20% of the total amount paidThis offer has been provided in writing and will be processed as soon as the customer agrees to the amount and provides the requested information so that the refund can be processed back on to the original credit card usedAttached is a copy of the email from our customer service representative offering to meet all of the requests made by Ms***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for
the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

*** spoke with the customer today who confirmed they received their refundThe customer is scheduled for 12/to address the issues with the valance

Ok 1/4/Customer spoke to a customer care rep on case *** and a reorder was shipped on the same day

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The business is reneging on their agreement
Regards,
*** ***

On 8/22/Day Blinds representative came to an agreement with this customer that was deemed by both parties to be agreeable

Customer has an active, open case under case number Cas-***-*** and will be reached out to Today to come to a resolution

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. It is unfortunate that a company will not stand by their products and their promises enough to deliver complete satisfaction to a customer, but I can see that the company will keep fighting me on thisI appreciate the assistance of the Revdex.com as a liaison during these negotiationsI will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Well according to what the company wrote in their response to you, they would compensate us once the job was completeIt's been complete for a week now and I haven't heard a peep from the companyNot even to check to be sure that things turned out correctly.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Business has not reimbursed me for the inconvenience or damage to my property
Regards,
*** ***

The shades that were produced and installed are within correct specifications, and they operate and function as they are intended to They were made as agreed to by the customer By signing the sales invoice the customer agreed to the terms and conditions The first terms and condition listed
states: "Suitability: Buyer has made all decisions concerning the selection, color and style of the merchandise purchased." We agree that there was a glitch regarding the expedited fee the customer paid for, and we have agreed to refund that amount due to that glitch We have attached pictures of how the shades fit in the customer's windows, as well as a copy of the signed portion of the sales invoice

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I
will wait for the business to perform this action and, if it does, will consider this complaint resolved. installation was completed as I worked directly with the installerStill awaiting a reply if a some form of credit will be issued
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***