Anytime Fitness

Initial Business Response /* (1000, 15, 2016/10/27) */
[redacted]Document Attached[redacted]
Attached, please find a copy of [redacted]'s agreement which ends on 09/20/2017. The account is currently past due [redacted] and a payoff of [redacted] on the account. We are able to settle and terminate the account for [redacted]...

for both [redacted] and [redacted] if they wish to cancel the agreement early.
Initial Consumer Rebuttal /* (3000, 17, 2016/10/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I'm not responsible for lack of management and training, I was told I was cancelled. I really don't care what the contract says. I signed a paper stating I was out of my contract. I was no longer obligated to that "contract" once I signed the release paper. That is Anytime Fitness' management to ensure they don't do something like this. I was never told I was still under contract even after the fact, I JUST found out I'm still under contract as of 10-26-16, YESTERDAY. I called and left several messages and never got a response. This is completely Anytime Fitness' fault. They also admitted the fact that the employee did not know what he was doing.

We have explained that the transfer was due to her sons use of the Virginia location. Once the membership was automatically transferred from us in NJ it was out of our hands.

Good Morning,  I was not here when this member joined after talking to my owner we have no proof of anything that she said but I have one ahead and taken her out collections. Please let me know if you have any further questions.

I am rejecting this response because:I have an original copy of my agreement with the Folsom Branch attached. I will agree that it does say that if I were to primarily use another branch my membership would transfer to that branch. However, it does not state that I would be bound by a new contract or different terms and conditions upon that transfer. It is also clearly marked that I signed up for a single month a time usage and was Paid in Full for that month and each month thereafter was under those same terms. I do not read anywhere that I gave permission to have my account charged as I did not sign up for a contracted membership  or payment plan for any allotted period beyond the single month.

[redacted]
[redacted]
[redacted]
[redacted]To Whom it May Concern, I have reached out to Mr. [redacted] and we have come to a mutual agreement on this matter. After speaking to him he has expressed to me that he is very satisfied with the resolution we have come to. We were happy to have him as a member while we did. Please reach out to me if you have any further questions. Thank you, Quinn M[redacted]H2I/MangerAnytime Fitness324 W 37th StLoveland, Co[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Regards,
[redacted]

These are the forms you requested. One is the month to month contract I signed with Anytime Fitness, Rockville, MD on April 27, 2016 and the other form is the cancellation of my membership form that was ACCEPTED and SIGNED by the manager of the gym- Luke P[redacted]. And yet still they have not cancelled...

my membership and are continuing to charge me. If you have any questions, please reach out to me via email or my phone- ###-###-####. Thank you!...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I did in fact make this request numerous times. I also gave this business the attached letter. And, my father spoke to these people a few times regarding this problem regarding their business practice of calling family members and making threats. The Marine corps recruiter also address this issue with these people yet they continue to harass my family over this alleged debt that should have been closed out. These people have no ethics.
Regards,
[redacted]

Good Afternoon Ms. [redacted],
I would like to apologize for being unable to speak with you directly regarding this matter. I would like for you to know though, that I did receive both voicemails that you left on our office phone dated 3/6/14 at 2:46 pm from [redacted] and on...

3/11/14 at 8:45am from [redacted].
Regarding the message from 3/6, our enrollment office closed at 12pm the following day because I was needed elsewhere for a job-related event. Unfortunately I wasn't able to respond to any voicemails given the time frame I was in the office, so I sincerely apologize for not getting back to you on 3/7. However, when I returned to the office on 3/10 that was the first time I had heard your message from 3/10 and I made it a point to call you back around 10:30 or so that day and left a message to let you know that in order to cancel out your membership we were going to need you to come into the office to sign the 30 day cancel form. The following day (3/11) when I came into the office at 10 I received another voicemail from you and responded to it promptly by calling you again around 10:30. Once again, I let you know that in order to cancel out the account we would need you to come in during the enrollment hours (M-TH:10-6 or Fr:10-2) to sign the cancellation form.
Since yesterday I have not been in contact with you, however I have attached the cancellation form here for you. Please fill out the necessary information/sign at the bottom and then then fill in following:
30 day notice last payment date: N/A
Amount due: 0.00
Last day access to gym: 3/31/14
Once again I apologize for being unable to speak with you directly. I hope that this will make the process a little bit easier for you, that way we can get the situation rectified as quickly as possible by getting that cancellation form from you ASAP. If you have any further questions or concerns, please feel free to reach me by any means during the enrollment hours(M-TH:10-6 or Fr:10-2) via the contact information below.
Have a wonderful day,
[redacted]
Manager
Anytime Fitness-[redacted]
[redacted]

I have explained to David through email that there is a 30 day notice to cancel and they would have to come fill out cancellation paperwork for the cancellation process to begin.  I will not cancel them with out receiving the key fees they agreed to pay when the signed up. With a 30 day notice to cancel they would most likely be billed one more time for 65.90. 67.90 if they have a debit or credit card on file.  I will be willing to forget about the 65.90 if they pay the key fees like they agreed to in the beginning.  I feel the [redacted]s agreed to a contract that they could not afford and [redacted] and [redacted] have expressed Their financial issues with me on many phone calls. I feel that I have done everything to make up for the mistakes and provide them with great service.   I have even offered them a way to cancel that does not fall under the stipulations to terminate an agreement.  I will try to meet them in the middle and if I receive the 75 dollars for the keys I will waive the last month that comes with a 30 day notice.  The [redacted]s will still have to come to the club and fill out cancellation paperwork that way they will have a copy stating the membership has been terminated and so will we.  Please ask if you have any questions.Thank You,[redacted]Anytime fitness area manager

We spoke with the customer regarding the charge and a full refund ($299.00) was issued back to his credit card on May 18, 2015. The refund can take between 5-7 days to post on his credit card statement.

WILDLIFE PRO

I had an animal tunneling in my yard and [redacted] from Wildlife Pro gave prompt and efficient service in removing the animal. The costs were exactly as quoted as well.

[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Reached out to the member on 2 occasions(12.9.16 & 12.12.16). We connected on the phone on 12.12.16 and talked out the experience she had with the club she was a member at. There was a lack of communication between the member and management post pregnancy. We quickly came to the conclusion that...

due to the frustrations she had with what her expectations were for her personal training sessions and what she felt she received differed we were able to refund her the balance of her remaining sessions. In addition we allowed her to keep the sessions and also comp'd her membership for both her and her husband to allow them to continue to use the sessions and to apologize for the frustrations that were experienced. She was happy with the outcome and the prompt response in getting it handled.

Thanks for allowing us to respond to this complaint, although I was not the manager when this agreement was signed, we do have a signed contract from [redacted]These agreements based on how I was trained are walked through with each member and properly verbalized their portion of the...

agreement. [redacted] signed an 18 month agreement totaling 19th months, where he received 1 free month. The total cost of the agreement is place on the contract in which [redacted] has signed, is $719.00 plus $40 for his key, plus tax = $808.06Each month he should be paying $42.54 per month for 18 payments, his first payment starting on 11/24/2013 and last payment being 5/24/2015[redacted] made payments from 11-24-13 until 10-24-14 and then stopped making his payments.After three or four straight months of no payments the balance due is sent to collections[redacted] should owe us a balance of $297.78 which includes his remaining months of membership and our Club Enhancement Fee of $21.27  [redacted] has signed all the proper places on the agreement and has initialed all proper places on the agreement.  We also have a picture of [redacted] when he came into the club to start his membership.  We are always happy to go through the agreement with a member who feels like they did not agree to the terms, each member is given a copy of the contract that they have agreed with.  We do offer many options for people to temporarily put their membership on hold, for a number of reason, if they are unable to use the gym.  Please let me know if you need any additional information or actual documentation.Thanks [redacted]Club Manager  [redacted]
[redacted]
[redacted]________________________________________

I just talked to [redacted] yesterday and we immediately cancelled his account and we never charged him the 30 day cancellation notice that every one gets charged.  I sincerely apologized and have already returned hm $39 for his trouble.  I felt this was extremely fair considering we have no...

notes on the cancellation and cannot track people bank accounts for the eft members pay per month. We have also over the years taken all late fee's that he was given.  i've explained this to him, but obviously not happy, I will check with corp to see what should be done.  What would be Revdex.com suggest? 
Jason B**
[redacted]

Revdex.com:
I have received documentation from Rob S[redacted] from Anytime Fitness proving my membership has been cancelled. I am happy with this outcome, and wish to close this complaint. Thanks,[redacted]

Complaint: [redacted]I am rejecting this response because:Dear Sirs;although I was satisfied with the contact from the owner at the time, I have yet to receive the refund as he promised and thus, the complaint should not have been closed quite so quickly.  I respectfully request it be reopened until I have received a full refund for fees taken between May of 2016 up to the present time.  Additionally, the collection company continues to call and email me regarding the cease on the auto payments.sincerely,[redacted]

We had received an e-mail from [redacted] stating that he would like to cancel his membership with Anytime Fitness. We had then expressed to Mr. [redacted] that it is our company policy to have him  then come into the facility and fill out the...

necessary cancellation form. We explained to him the reason we do this, so that he would then have a printed and signed copy of the cancellation of his membership and his dues, and we would have a copy of both. We explained this step allows us to avoid any confusion in the future. We then listed our business hours (M-Th 9am-8pm, Fri 9-4, Sat 9-12) and ask if he could please stop in during tone of hose time and the process would only take a few minutes and he would be on his way. The last step after filling out a cancellation form is that our corporate office requires a 30 day notice and one last payment to be drafted. We hadn't heard from Mr. [redacted] for a few weeks, and came into the club one day to find his key fob slid under the door with a note stating he would like to still cancel. We again tried to reach out to him but he didn't seem to want to be compliant with our cancellation policies.
 
Due the confusion we have been granted by our owner the right to cancel Mr. [redacted]'s membership effective 2/26/14. Again, this is typically against our company policy without us having a cancellation form filled out prior to cancelling the membership.

We recently contacted [redacted] and apologized for causing any inconvenience. We went through the membership agreement that he signed when he joined to cover the terms of his membership and how it is set to go month to month after the agreement. [redacted] was in his month to month state of his...

membership and had one final payment to end the membership as stated on the signed agreement (see attached in the auto-renewal portion of agreement). He provided us his 30 day notice to end the agreement and was upset about having to make one more payment to the club. Because of the confusion, we wanted to meet in the middle with an agreement. Per [redacted]'s request,  in good faith, we prorated his final payment due to the club. We always strive for the highest levels of customer service and will do whatever it takes within our power to make a member happy. On top of [redacted]'s request to prorate his final payment, we mailed him a 3 month membership gift certificate to use when the timing is better for him. A 3 month membership is valued at $228 and we sent this to him on top of his request for a prorated final payment to hopefully exceed his expectations. [redacted] has been called and emailed about the resolution.