Anytime Fitness

I usually do not write reviews. However, I have to do that this time. I found the way SEO Gears and [redacted] doing business is not right.
Here is the story. I use [redacted] for hosting my website. They advertised the SEO service and Pay per Click service to my business. When I talked to the [redacted] Senior Business Consultant, she explained to me SEO Gears, [redacted] and fatcow are under same parent company. Also, their SEO service could help generate customer traffic in a long term and Pay per Click service could help to bring in customer traffic and increase sale immediately. Also, she told me if I order the Pay per Click service, they will put in $100 dollars to my pay per click account if I sign up the service. I did ask her what is the different in between [redacted] adwords and their service. The Senior Business Consultant told me they use tool to track down the traffic and dynamically change pay per click price. I asked her if they could track down the [redacted] traffic, since my product is selling on [redacted]. After she talked to her boss, she told me yes. She also told me there is a Marketing Project Manager (MPM) to follow my case from SEO Gears after I sign up the services. They also could wave my setup fee. Also, she said it will only to talk about 3 business days to setup my account. Eventually, [redacted] sound very professional. I ordered the 5 keywords SEO service $229 per month and $250 per month pay per click. That is the nightmare start. The day I ordered their service, they start to charge my fee right away (my account have not been setup yet). Also, I found out [redacted] already schedule to charge my credit card every month. I filled a ticket to ask [redacted], they just ignore me. The first appointment with the MPM one week’s later after they charge my fee, the MPM is late for 15minutes. In the meeting, the MPM inform me they could not track my [redacted] product page. That is not [redacted] told me. Also, the MPM said my account will be setup in 3 business days. That did not happen. I tried to called the MPM and emailed the MPM, he never replied my call and email. I complained to [redacted] just ignored me. I keep setting up several meetings with the MPM in the first month of I ordered the services. One meeting is cancelled, one meeting MPM did not show up, one meeting last minute cancelled, two meetings 15 minutes late. Furthermore, the MPM either did not follow the meeting action items or just handle it in a wrong way. SEO Gears should also help my website to write title tag, meta tag, sitemap and tracking codes, but that have not never happen. After the first month, the SEO Gears MPM still have not properly setup my five keywords properly. I opened a ticket to cancel the service in [redacted]. I got a very surprise answer, they replied back saying they could not cancel the service (month to month service), they asked me to talked to SEO Gears. However, [redacted] is the one charge my monthly fee. I reopen the ticket and asked [redacted] why you charge my fee every month. Eventually, my services are cancelled. That is very terrible. It wasted my time and money.

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Anytime Fitness regarding complaint I*...

[redacted]
Regards,
[redacted]

Hi [redacted], our email ([redacted]) is accessible on the corporate website and Member Agreement document. The staff hours are Mon to Thur 12 to 7, Fri 12 to 5 and Sat 11 to 2. The mailing address is on the corporate website. There is no issue to contact us through email, telephone,...

mail and/or in person.1. Cancellation after agreement expiry - by email or letter2. Cancellation before agreement expiry (in this case due to relocation) - by mail with proof of new addressThe process is very simple. Your kind support is appreciated.Rgds[redacted]

I have read  the complaint and am sorry the customer had a bad experience but every new member is made aware of the 30 day cancellation process when they sign up. As the customer has stated this account has been moved off of our books and sent to collections. I am aware they are asking for...

175.00 to clear his account. These are past due months owed and service fees that are tacked on when they try to bill a credit card that the customer provided when signing up and for whatever reason the payment does not go thru. I am willing to work with the customer to get this account moved out of collections and cancelled for 75.00 of the 175.00 that is past due.Thanks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[I will not accept this, if you do not pay by the date on the contract we are in breach of the contract we signed.  If ABC takes money from our bank account in amounts that are NOT correct, on dates that are NOT correct and at times we were NOT to be billed then I fell Anytime Fitness is in breach of contract for no following the agreement of the contract as well.  We accepted the first mistake and saw it as a accident.  However, when the debited money from my account a second time and said "Opps", well that is unacceptable.  I do not trust this company to have my debit or credit card on file and refuse to pay them a dime after they were in breach of contract.  New person or veteran that charged when we were not to be charged.  It was the second time it happened in NOT EVEN a full month.  ABC, the fin ace department said we are allowed to cancel our contract with a written notice.  We gave one, they refused it.  They said we could cancel if we paid for the key fee and a couple months fees for the gym.  I refuse to do this as well since they have decided they can take money when ever they want to.]
Regards,
[redacted]

Initial Business Response /* (1000, 5, 2016/04/18) */
To whom this may concern: [redacted] joined his wife [redacted] to Anytime Fitness Beaumont on September 14, 2015 with a down payment of $69 (please see attached scanned copy of her contract).
$69 included the first month payment of...

$32.99 and her enrollment fee of $36.01. Her scanned copy shows no payment of us ever charging that $169 joining fee. I explained to [redacted] that Anytime Fitness has never had that high of a joining fee. [redacted] contacted our finance company ABC FINANCIAL initially on April 11, 2016 to cancel her account (please see account notes). Our finance company did call our facility to explain the situation and we advised them that she had to pay her past due two payments and that we would waive the late fees in order to cancel.
Her cancelation fee would have then been at the amount of $65.98. With late fees it would have been at $98.94 (please see printed screen attached). Our finance company along with other staff at Anytime Fitness have made numerous attempts to reach out to [redacted]. Each attempt is dated and time stamped on the attached account notes. Numerous left messages were left on the number we have on file: XXX-XXX-XXXX.
In respects to her concern of the unauthorized of $58. It was actually in the amount of $52A9. The $52A9 included the monthly invoice fee of $32.99 and the service charge fee of $19.50 because of multiple attempts to draft the payment due to insufficient funds. (Please see payment history statement). The last time Anytime Fitness has received payment for [redacted] was on January 15, 2016 in the amount of $19 for our annual club enhancement fee. ABC FINANCIAL attempted to draft in February but her payment was reposted through her bank after she disputed it.
[redacted] did call back later on April 11, 2016 and spoke to myself [redacted] in regards to her account_ She explained to me that her apartment had a fire. in order to resolve the situation I gave [redacted] the best possible solution that I could. I presented the option of only paying her February invoice payment and I would cancel her account with all other fees waived. She would only have to pay $32.99 to cancel. I explained to her that if she had called us in January we would have still needed a 30 day written notice cancelation just like any other member in our facility (noted on our contract). I was going to cancel her account as good evert though it was still in contract and despite the fact that we would have needed proof of address change to cancel the account which was still under agreement. I am still willingly to offer what I stated on phone. In order to close her contract it would just be $32.99. No late fees and no more further charges.
I have attached as much documentation as possible. If there is anything else needed please let us know.
Thank you so much
[redacted]
Anytime Fitness Manager
Initial Consumer Rebuttal /* (3000, 7, 2016/04/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the their response. Because, they charged an unauthorized amount of 52.99 to my account; I was charged for two overdraft fees of $36 dollars a total of $72 dollars. I had my car payments being processed for payment at the time they charged 52.99. Which, made my car not late because, the bank had to revise the payment due to the 52.99 coming out of the account. Therefore, I feel I was out $72 in overdrafts fees due to their unauthorized payment. They membership is 32.99 a month and the money for that amount for available but they took out the 52.99 which caused me bank fees and late fees on my car note. This has been very inconvenient. I had a family crisis and was homeless at the time and they could not cancel my membership over the phone??? But instead continued the membership. I want the balance to zero due the fees ($72) I incurred because they didn't inform me of the 52.99 charge.
Final Consumer Response /* (2000, 11, 2016/04/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Please, send me a copy of the paperwork that says the membership is canceled and there is an zero balance on the account. Thank you.
Final Business Response /* (4000, 9, 2016/04/28) */
In respects to [redacted]'s comments about unauthorized charges on her account. ABC FINANCIAL never took any authorized money. Her payments were due on a set date predetermined by her husband on the contract. For example: if your car payment, light bill, phone bill are late there are late fee charges and service fees that are processed (this is stated on the contract). The overdraft occurred because her account had insufficient funds at the time of her billing date multiple times.
In the 5 years of operations our company has never had an issue with cancelations. We like to keep it simple. We do not want this be an issue over he said /she said. We have processed her cancelation due to the fact that she is no longer in the area but in Joshua Tree.

To Whom it May Concern, 
On 3/31 the member called and said that he had just noticed he had been charged wrongfully for the past year. The member said that he had called and canceled over the phone. As it is our company policy to fill out cancelation paperwork, my...

first reaction was to determine if he had filled out said paperwork. He said he had not come into our business and turned in the paperwork. I also found his original agreement that he had signed and no cancelation paperwork was with it. The top of his original agreement that he signed says "30 days written notice to cancel". Since he did not come in and give us written notice we couldn't cancel a membership. There is never a time where a member can call and cancel over the phone. Though I feel bad about the situation, in order to be compliant with our franchise we must follow certain guidelines. Thanks,
Quinn M[redacted]

Initial Business Response /* (1000, 5, 2015/04/19) */
Mr [redacted] had signed on for an 18 month agreement. What he is complaining about is clearly printed on his agreement. There is no loan involved. He did not honor his agreement and canceled only after 4 months. The membership agreement states...

the info for early cancel. He is skipping out with a 458.07 balance still due per agreement, which we let him out of because of the early cancelation system stated on his agreement. Mr [redacted] has been a disrespectful member...wearing wet shoes on our equipment repeatedly even after being asked by management to bring in dry shoes so as not to harm the equipment. He has used foul language in conversations with management. I imagine, based on our interactions with him, that he probably has conflicts with many a people in his day to day living. I would hope that he would look at his life and analyze where all his bitterness and anger stems from. That type of personality tends to blame the rest of the world for everything. We appreciate that he did come in with a check to cover the early cancelation fee. We do not appreciate that he threatened our business. If you need further information, please let us know. We hope the best for Mr [redacted]s future.
Initial Consumer Rebuttal /* (3000, 7, 2015/04/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They should fully disclose their terms so people know what they are getting in to.I would not have joined if I new ahead of time that is was an 18 month contract. As far as the rest of his reply what does that have to do with this complaint?
Final Business Response /* (4000, 9, 2015/04/29) */
See attached contract, previous response is firm.
[redacted]confirmed via phone.

font-family: Calibri,sans-serif;">In response to below complaint:
Account was closed by [redacted] on 12/9/15.   Member did have $37.00 pulled from their account on 11/15, however on 11/23, $37.00 was credited back.  No additional fees were issued.
Membership will not be billed any further since account was officially closed.
If more information is needed, please reach out

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
first off when stating she had brought in "unauthorized guests" numerous times I asked to be provided proof of this which the gentleman I spoke to refused. I then brought up when she called to complain in march and the gentleman blew it off. Also the stating of bringing in the guests wasn't brought up until I asked for a resolution and the manager became rude I THEN stated I would be contacting the Revdex.com. I'm also confused how an account which has been paid every month can be sent to collections.! Regards,
Joshua [redacted]

Kelly ([redacted]) [redacted] has brought in numerous unathorized guests over the past year.  Per the membership agreement, we are allowed to fine her up to $100 per incident along with cancellation of her membership with the remaining balance due to us. This is not allowed and we have warned her, yet...

she continued to do so.  This is a huge liability to us - when a member allows non-members to enter our facility.  We had no choice but to remove her key fob from the system until she promised not to do so and we reactivated her key fob in March 2017.  We did not fine Kelly and allowed her to keep her membership in place.  She recently visited the [redacted] location and could not tan.  That is because our club allows for free tanning for members - whereas other clubs do not allow to do so.  The husband called us several times and made verbal threats to both my manager and myself including calling the Revdex.com and corporate.  We have referred Kelly's account to collections. Thank you,Lawrence

[redacted]
Per the contract, [redacted] must provide to us written proof of her new address - such as a utility bill or a driver's license.  We can then determine if there is a CLUB within 30 miles. Should there be a club within 30 miles, her membership will then be transferred to that club in accordance to her agreement.
If there is no club within the 30 miles of her new address, we can then charge her a $** fee and terminate her agreement. 
Thank you,
Anytime Fitness
Club Manager

I wanted to let you know that the company, Anytime Fitness, and I resolved my complaint. Although I had not heard back from the company or received a response from my Revdex.com complaint, I was keeping track of my checking account to see if the money for the personal training fees was still being...

deducted. On 4/12/16 the money had been taken out in the amount of $31.91 for the personal training fees. On 4/15/16, I went to the business directly and spoke with the manager, Julie, about the situation. She told me that she had notified her corporate office of the situation and that a check had been cut to refund me $95.73, the money that had been deducted the previous 3 months. When I notified her that money had been taken out of my account again for the month of April, she decided to call the accounting department to see if there was another way to refund my money. After speaking with a representative, the decision was made to refund $111.63 back to my checking account and deduct $16.01 from my monthly gym membership fee for the month of May. This gave me a total refund of $127.64 which covered the 4 months of the personal trainer fees that were deducted. She told me to shred the check that was sent from her corporate office when I received it. I want note that as of 5/3/16, I have not yet received a check from the corporate office. In addition, she went into her computer system and saw that the previous manager had not put a cap on the months I requested personal training for so she removed the automatic deduction.  I verified on 4/19/16 that the credit of $111.63 was refunded and on 4/26/16, $16.01 was deducted from my monthly membership fee.  If you need any additional information, please feel free to reach back out to me. Thank you again for your assistance with this matter. [redacted]

I am rejecting this response because:
In my contract it states that a Club retains the right to cancel or suspend the membership of any person for any reason.  I was also told when signing the contract that the Club could cancel and that it was not only limited to medical or moving.  In April, I contacted the Club in White Bear Lake on how to cancel the membership.  Their email to me included instructions on how to cancel my membership as required if I was under Contract.  (The also provided instructions on how to cancel if I was not under contract.)  I followed the under contract instructions.  After emailing ABC Financial to cancel, the Club also states "Sorry to see me go" and asks that I return my key fob or I'd be subject to an additional fee for not returning it.  ABC Financial sent me a cancellation confirmation that my membership would be cancelled per the terms of the agreement as of 4/8/16.  This cancellation confirmation from ABC Financial and key fob were turned into the White Bear Lake Club in April.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The person who thinks he spoke with me is clearly confused as to who he spoke with.[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Our primary instructor is also a p.e. teacher at a local school who works with kids on a daily basis out side of teaching at our club. The other instructors we have teaching are certified personal trainers who have received praise, along with our main instructor, from the other parents and children...

on their ability to relate to the children in a fitness setting. When we first started our kids program in December we had the kids exercising together, but since then our program has grown and we group the children according to age. As with all our agreements we carefully go over all the terms and give a copy to the client to take home.

ATTN Revdex.com:
 
I spoke with Ms. [redacted] yesterday. I offered her a discounted deal for her to cancel her account. As you can see from the 3 attached forms, I did not have to offer her what I did. The forms attached I will review with you in reverse order. The last attachment is her...

original contract with Anytime Fitness. You will find that she signed a 25 month membership starting December 2013 going until January 2016. You will also see she initialed the Auto Renew section. Under Mississippi law, any business may auto renew a membership to a monthly term with customer agreement. The auto renew states withhold the right to increase her membership dues $0, thus renewing her current rate on a monthly basis until we receive a written 30 day notice.  
The next form shows her monthly invoice schedule from beginning to current. You will notice that she is past due since April. Her due date is the 1st of the month. She called on april 5th not wanting to pay her past dues. Beyond my understanding, or our policies, one of my staff placed a hold on her account for May, giving her time to take care of the past dues. The one month hold expired, and that is why you see a past due for June. 
 
The first attachment shows her billing home page and total past due amount. 
 
What I offered her yesterday was to forgive the late fees, June past due bill, and waive the 30 day cancellation notice.  I only requested that she pay APRIL and come sign off on the cancellation. This is more than meeting her half way. 
 
I do not see an issue in the way I handled this business. That being said, if April is not taken care of before July 1st, the account will be eligible to be sent to our collections agency. 
 
thank you
 
[redacted]
anytime fitness
601[redacted]

Thank you for contacting us Angela regarding Mrs. [redacted].  You certainly are aware that there are 2 sides to every story.  July 18, 2016 is when Mrs. [redacted] submitted her request to cancel, not July 3 as she falsely reported to you.  Any request to cancel involves a 30 days...

written notice per her contract agreement.  Her monthly dues are on the 15th of the month.  She had not paid July 15, 2016, which left her account with a balance owed.  When you owe money, you can't cancel without paying the balance.  We let her know that the past dues must be paid and she would also owe the last month for the 30 days notice.  You can see from the attached notes from the billing company that this was explained to her.  No one is scamming her.  She signed the cancellation request on the 18th of July.  I do not know about her irrelevent claims of 20 managers in 2 years as we have only owned the club for 1 year, but again that is irrelevent as she owes a past due amount and who works at the club or doesn't work at the club has no impact on that.  They are simply employees of a business and employees change.  She has since called into ABC financial to pay her past due amount and her last month and her acct has been cancelled.  If you have any other questions regarding this account, please let me know.        Name: [redacted] Account Number: [redacted]0331 Credit Card: Visa Expiration Date: 09/20 0 - 30 days: 0.00   31 - 60 days: 0.00   61 - 90 days: 0.00   Over 90 days: 0.00   Total Past Due: 0.00     Late Fee: 0.00   Service Fee: 0.00   Total Fees: 0.00   Total Due Now: 0.00   ABC uses late and service fees as a tool to ensure we are collecting the most money for our clients. These fees help us keep your member's payment information accurate and ensure more timely payments of your dues. As our clients you have the right to waive these fees when necessary.<br /><br /> View Fees [x] Close Next Scheduled Payment Due: 33.56 09/15/2016 Current Payoff $0.00     Latest Transaction CREDIT CARD PAYMENT -33.56 08/15/16   Account Review   08/10/16 16:14:58 PBP Payment by Phone IVR 08/10/16 16:14:58 [redacted] CCD #: [redacted]0331 Exp: 0920 IVR 08/10/16 16:14:58 [redacted] Amt: 33.56/.00/.00 Dft Date: 081016 IVR 08/10/16 16:14:58 [redacted] Auth: IVR PW: N/A IVR 08/10/16 16:14:48 MUB Member updated billing IVR 08/10/16 16:14:48 PMV V - VISA IVR 08/10/16 16:14:48 [redacted] CREDIT ACCT - [redacted]9954 IVR 08/10/16 16:14:48 [redacted] CREDIT EXPIRE - 0420 IVR 08/10/16 16:14:48 [redacted] CARD TYPE - V IVR 08/10/16 16:14:48 [redacted] CALL ID - 2002360110B0160810 IVR IVR 08/10/16 16:13:29 CNT Continuation of Above BW1 08/10/16 16:13:29 [redacted] WILL SPEAK TO Revdex.com ABOUT CNX PROCESS BW1 08/10/16 16:12:14 LAT Late fee for 9.50 on 20160726 waived. BW1 08/10/16 16:12:14 NSF NSF fee for 19.50 on 20160715 waived. BW1 08/10/16 16:12:14 NSF Reason for Waiving Service Fee: BW1 08/10/16 16:12:12 NSF Reason for Waiving Service Fee: BW1 08/10/16 16:10:50 CNX BW1 08/10/16 16:10:50 CNX CALLING REGARDING A CANCELLATION BW1 08/10/16 16:10:50 [redacted] WANTS TO PAY JULY TO CNX ACCOUNT...REFFE BW1 08/10/16 16:10:50 CNX BW1 08/10/16 16:10:50 [redacted] RD TO CLUB TO CC BW1 08/10/16 15:43:35 CNT Continuation of Above SDJ 08/10/16 15:43:35 [redacted] ADV MEM TO SPEAK WITH CLUB ADV MEM OF TH SDJ 08/10/16 15:43:35 [redacted] E NOTES ON THE ACCT. SDJ 08/09/16 17:40:01 WBN Web Notations by Client - F8 to Expand WEBAPP 08/09/16 17:40:01 WBN Authorized by - stangenwald WEBAPP 08/09/16 17:40:01 [redacted] member submitted cancel request on 7.18, WEBAPP 08/09/16 17:40:01 [redacted] but request denied due to past due bala WEBAPP 08/09/16 17:40:01 [redacted] nce and 30 days notice....owed July and WEBAPP 08/09/16 17:40:01 [redacted] Aug payment before can cancel. WEBAPP 08/09/16 12:07:17 CHG Credit Card exp dte already changed. UPDATR 08/08/16 08:14:00 LMA LEFT MESSAGE ANSWERING MACHINE DIALER 08/08/16 08:14:00 [redacted] AGENTLESS DAILY DIALER 08/08/16 08:14:00 [redacted] USER ID : DIALER DIALER 08/08/16 08:14:00 [redacted] CALL ID : 1002574416 DIALER 08/04/16 08:16:04 LMA LEFT MESSAGE ANSWERING MACHINE DIALER 08/04/16 08:16:04 [redacted] AGENTLESS DAILY DECLINED DIALER 08/04/16 08:16:04 [redacted] USER ID : DIALER DIALER 08/04/16 08:16:04 [redacted] CALL ID : 1002043858 DIALER 08/03/16 09:01:20 LMA LEFT MESSAGE ANSWERING MACHINE DIALER 08/03/16 09:01:20 [redacted] AGENTLESS DAILY DIALER 08/03/16 09:01:20 [redacted] USER ID : DIALER DIALER 08/03/16 09:01:20 [redacted] CALL ID : 3002776468 DIALER 08/02/16 16:53:34 CHG Acct pay mode S - Changed. UPDATR 08/02/16 16:53:34 CHG Credit Card Exp Date: 0417 UPDATR 08/02/16 11:49:46 UDE Unspecified Dialer Error DIALER 08/02/16 11:49:46 [redacted] AGENTLESS DAILY DIALER 08/02/16 11:49:46 [redacted] USER ID : DIALER DIALER 08/02/16 11:49:46 [redacted] CALL ID : 3002566801 DIALER 07/29/16 08:06:03 UDE Unspecified Dialer Error DIALER Print viewMore Notes

Complaint: [redacted]
I am rejecting this response because:
your company representative at the time, February 3 2016, said I would not be charged further and I was on February 10, 2016.
Regards,
[redacted]