Anytime Fitness

Complaint: [redacted]
I am rejecting this response because: I find it very hard to believe you don't have other complaints against these individual employees and even if you don't I sincerely feel uncomfortable beIN in your facility due to the lack of cleanliness. I mean there is BLACK MOLD, HAIR, FECES AND URINE all over the bathrooms. And they Calum they are cleaned everyday. Why is it there I never received a response from anyone regarding my email if you are so aware of things happening in the gym? This is not a strategy to get out of my membership this is bringing attention to the fact that members are paying for services they aren't getting AND the fact I feel so uncomftuncomf to step foot in the gym that I cannot use it the benefit my health. I'm note sure if you're aware but my partner also works out at this facility. On several occasions we have gone to the gym in the same car he will come to work out and let me know if anyone is available to talk to or if can because again I feel uncomfortable and unsafe in the gym due to the lack of appropriate attention on behalf of the staff. When I do get attention from them it is rude comments or looks at my breasts and butt. Please check your records again and consider the fact that my partner checked for me during those months as well. I also tried calling from his cell phone and my direct office line which also is not in your files. Again the staff is not being held accountable for actions and conversations or lack there of. As an active member of this community I can say I do not support this business and what they support and that I cannot recommend people here because of the unsafe feelings I have. I don't want to pay money to feel like an object that should not be a strategy to get out of my membership, I simply feel unsafe. 
Regards,
[redacted]

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Anytime Fitness regarding complaint I*...

[redacted]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[I will not accept this, if you do not pay by the date on the contract we are in breach of the contract we signed.  If ABC takes money from our bank account in amounts that are NOT correct, on dates that are NOT correct and at times we were NOT to be billed then I fell Anytime Fitness is in breach of contract for no following the agreement of the contract as well.  We accepted the first mistake and saw it as a accident.  However, when the debited money from my account a second time and said "Opps", well that is unacceptable.  I do not trust this company to have my debit or credit card on file and refuse to pay them a dime after they were in breach of contract.  New person or veteran that charged when we were not to be charged.  It was the second time it happened in NOT EVEN a full month.  ABC, the fin ace department said we are allowed to cancel our contract with a written notice.  We gave one, they refused it.  They said we could cancel if we paid for the key fee and a couple months fees for the gym.  I refuse to do this as well since they have decided they can take money when ever they want to.]
Regards,
[redacted]

Hi [redacted], our email ([redacted]) is accessible on the corporate website and Member Agreement document. The staff hours are Mon to Thur 12 to 7, Fri 12 to 5 and Sat 11 to 2. The mailing address is on the corporate website. There is no issue to contact us through email, telephone,...

mail and/or in person.1. Cancellation after agreement expiry - by email or letter2. Cancellation before agreement expiry (in this case due to relocation) - by mail with proof of new addressThe process is very simple. Your kind support is appreciated.Rgds[redacted]

Initial Business Response /* (1000, 5, 2015/04/19) */
Mr [redacted] had signed on for an 18 month agreement. What he is complaining about is clearly printed on his agreement. There is no loan involved. He did not honor his agreement and canceled only after 4 months. The membership agreement states...

the info for early cancel. He is skipping out with a 458.07 balance still due per agreement, which we let him out of because of the early cancelation system stated on his agreement. Mr [redacted] has been a disrespectful member...wearing wet shoes on our equipment repeatedly even after being asked by management to bring in dry shoes so as not to harm the equipment. He has used foul language in conversations with management. I imagine, based on our interactions with him, that he probably has conflicts with many a people in his day to day living. I would hope that he would look at his life and analyze where all his bitterness and anger stems from. That type of personality tends to blame the rest of the world for everything. We appreciate that he did come in with a check to cover the early cancelation fee. We do not appreciate that he threatened our business. If you need further information, please let us know. We hope the best for Mr [redacted]s future.
Initial Consumer Rebuttal /* (3000, 7, 2015/04/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They should fully disclose their terms so people know what they are getting in to.I would not have joined if I new ahead of time that is was an 18 month contract. As far as the rest of his reply what does that have to do with this complaint?
Final Business Response /* (4000, 9, 2015/04/29) */
See attached contract, previous response is firm.
[redacted]confirmed via phone.

To Whom it May Concern, 
On 3/31 the member called and said that he had just noticed he had been charged wrongfully for the past year. The member said that he had called and canceled over the phone. As it is our company policy to fill out cancelation paperwork, my...

first reaction was to determine if he had filled out said paperwork. He said he had not come into our business and turned in the paperwork. I also found his original agreement that he had signed and no cancelation paperwork was with it. The top of his original agreement that he signed says "30 days written notice to cancel". Since he did not come in and give us written notice we couldn't cancel a membership. There is never a time where a member can call and cancel over the phone. Though I feel bad about the situation, in order to be compliant with our franchise we must follow certain guidelines. Thanks,
Quinn M[redacted]

Initial Business Response /* (1000, 5, 2016/04/18) */
To whom this may concern: [redacted] joined his wife [redacted] to Anytime Fitness Beaumont on September 14, 2015 with a down payment of $69 (please see attached scanned copy of her contract).
$69 included the first month payment of...

$32.99 and her enrollment fee of $36.01. Her scanned copy shows no payment of us ever charging that $169 joining fee. I explained to [redacted] that Anytime Fitness has never had that high of a joining fee. [redacted] contacted our finance company ABC FINANCIAL initially on April 11, 2016 to cancel her account (please see account notes). Our finance company did call our facility to explain the situation and we advised them that she had to pay her past due two payments and that we would waive the late fees in order to cancel.
Her cancelation fee would have then been at the amount of $65.98. With late fees it would have been at $98.94 (please see printed screen attached). Our finance company along with other staff at Anytime Fitness have made numerous attempts to reach out to [redacted]. Each attempt is dated and time stamped on the attached account notes. Numerous left messages were left on the number we have on file: XXX-XXX-XXXX.
In respects to her concern of the unauthorized of $58. It was actually in the amount of $52A9. The $52A9 included the monthly invoice fee of $32.99 and the service charge fee of $19.50 because of multiple attempts to draft the payment due to insufficient funds. (Please see payment history statement). The last time Anytime Fitness has received payment for [redacted] was on January 15, 2016 in the amount of $19 for our annual club enhancement fee. ABC FINANCIAL attempted to draft in February but her payment was reposted through her bank after she disputed it.
[redacted] did call back later on April 11, 2016 and spoke to myself [redacted] in regards to her account_ She explained to me that her apartment had a fire. in order to resolve the situation I gave [redacted] the best possible solution that I could. I presented the option of only paying her February invoice payment and I would cancel her account with all other fees waived. She would only have to pay $32.99 to cancel. I explained to her that if she had called us in January we would have still needed a 30 day written notice cancelation just like any other member in our facility (noted on our contract). I was going to cancel her account as good evert though it was still in contract and despite the fact that we would have needed proof of address change to cancel the account which was still under agreement. I am still willingly to offer what I stated on phone. In order to close her contract it would just be $32.99. No late fees and no more further charges.
I have attached as much documentation as possible. If there is anything else needed please let us know.
Thank you so much
[redacted]
Anytime Fitness Manager
Initial Consumer Rebuttal /* (3000, 7, 2016/04/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the their response. Because, they charged an unauthorized amount of 52.99 to my account; I was charged for two overdraft fees of $36 dollars a total of $72 dollars. I had my car payments being processed for payment at the time they charged 52.99. Which, made my car not late because, the bank had to revise the payment due to the 52.99 coming out of the account. Therefore, I feel I was out $72 in overdrafts fees due to their unauthorized payment. They membership is 32.99 a month and the money for that amount for available but they took out the 52.99 which caused me bank fees and late fees on my car note. This has been very inconvenient. I had a family crisis and was homeless at the time and they could not cancel my membership over the phone??? But instead continued the membership. I want the balance to zero due the fees ($72) I incurred because they didn't inform me of the 52.99 charge.
Final Consumer Response /* (2000, 11, 2016/04/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Please, send me a copy of the paperwork that says the membership is canceled and there is an zero balance on the account. Thank you.
Final Business Response /* (4000, 9, 2016/04/28) */
In respects to [redacted]'s comments about unauthorized charges on her account. ABC FINANCIAL never took any authorized money. Her payments were due on a set date predetermined by her husband on the contract. For example: if your car payment, light bill, phone bill are late there are late fee charges and service fees that are processed (this is stated on the contract). The overdraft occurred because her account had insufficient funds at the time of her billing date multiple times.
In the 5 years of operations our company has never had an issue with cancelations. We like to keep it simple. We do not want this be an issue over he said /she said. We have processed her cancelation due to the fact that she is no longer in the area but in Joshua Tree.

font-family: Calibri,sans-serif;">In response to below complaint:
Account was closed by [redacted] on 12/9/15.   Member did have $37.00 pulled from their account on 11/15, however on 11/23, $37.00 was credited back.  No additional fees were issued.
Membership will not be billed any further since account was officially closed.
If more information is needed, please reach out

I have read  the complaint and am sorry the customer had a bad experience but every new member is made aware of the 30 day cancellation process when they sign up. As the customer has stated this account has been moved off of our books and sent to collections. I am aware they are asking for...

175.00 to clear his account. These are past due months owed and service fees that are tacked on when they try to bill a credit card that the customer provided when signing up and for whatever reason the payment does not go thru. I am willing to work with the customer to get this account moved out of collections and cancelled for 75.00 of the 175.00 that is past due.Thanks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
first off when stating she had brought in "unauthorized guests" numerous times I asked to be provided proof of this which the gentleman I spoke to refused. I then brought up when she called to complain in march and the gentleman blew it off. Also the stating of bringing in the guests wasn't brought up until I asked for a resolution and the manager became rude I THEN stated I would be contacting the Revdex.com. I'm also confused how an account which has been paid every month can be sent to collections.! Regards,
Joshua [redacted]

Our primary instructor is also a p.e. teacher at a local school who works with kids on a daily basis out side of teaching at our club. The other instructors we have teaching are certified personal trainers who have received praise, along with our main instructor, from the other parents and children...

on their ability to relate to the children in a fitness setting. When we first started our kids program in December we had the kids exercising together, but since then our program has grown and we group the children according to age. As with all our agreements we carefully go over all the terms and give a copy to the client to take home.

[redacted]
Per the contract, [redacted] must provide to us written proof of her new address - such as a utility bill or a driver's license.  We can then determine if there is a CLUB within 30 miles. Should there be a club within 30 miles, her membership will then be transferred to that club in accordance to her agreement.
If there is no club within the 30 miles of her new address, we can then charge her a $** fee and terminate her agreement. 
Thank you,
Anytime Fitness
Club Manager

I wanted to let you know that the company, Anytime Fitness, and I resolved my complaint. Although I had not heard back from the company or received a response from my Revdex.com complaint, I was keeping track of my checking account to see if the money for the personal training fees was still being...

deducted. On 4/12/16 the money had been taken out in the amount of $31.91 for the personal training fees. On 4/15/16, I went to the business directly and spoke with the manager, Julie, about the situation. She told me that she had notified her corporate office of the situation and that a check had been cut to refund me $95.73, the money that had been deducted the previous 3 months. When I notified her that money had been taken out of my account again for the month of April, she decided to call the accounting department to see if there was another way to refund my money. After speaking with a representative, the decision was made to refund $111.63 back to my checking account and deduct $16.01 from my monthly gym membership fee for the month of May. This gave me a total refund of $127.64 which covered the 4 months of the personal trainer fees that were deducted. She told me to shred the check that was sent from her corporate office when I received it. I want note that as of 5/3/16, I have not yet received a check from the corporate office. In addition, she went into her computer system and saw that the previous manager had not put a cap on the months I requested personal training for so she removed the automatic deduction.  I verified on 4/19/16 that the credit of $111.63 was refunded and on 4/26/16, $16.01 was deducted from my monthly membership fee.  If you need any additional information, please feel free to reach back out to me. Thank you again for your assistance with this matter. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The person who thinks he spoke with me is clearly confused as to who he spoke with.[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

Kelly ([redacted]) [redacted] has brought in numerous unathorized guests over the past year.  Per the membership agreement, we are allowed to fine her up to $100 per incident along with cancellation of her membership with the remaining balance due to us. This is not allowed and we have warned her, yet...

she continued to do so.  This is a huge liability to us - when a member allows non-members to enter our facility.  We had no choice but to remove her key fob from the system until she promised not to do so and we reactivated her key fob in March 2017.  We did not fine Kelly and allowed her to keep her membership in place.  She recently visited the [redacted] location and could not tan.  That is because our club allows for free tanning for members - whereas other clubs do not allow to do so.  The husband called us several times and made verbal threats to both my manager and myself including calling the Revdex.com and corporate.  We have referred Kelly's account to collections. Thank you,Lawrence

I am rejecting this response because:
In my contract it states that a Club retains the right to cancel or suspend the membership of any person for any reason.  I was also told when signing the contract that the Club could cancel and that it was not only limited to medical or moving.  In April, I contacted the Club in White Bear Lake on how to cancel the membership.  Their email to me included instructions on how to cancel my membership as required if I was under Contract.  (The also provided instructions on how to cancel if I was not under contract.)  I followed the under contract instructions.  After emailing ABC Financial to cancel, the Club also states "Sorry to see me go" and asks that I return my key fob or I'd be subject to an additional fee for not returning it.  ABC Financial sent me a cancellation confirmation that my membership would be cancelled per the terms of the agreement as of 4/8/16.  This cancellation confirmation from ABC Financial and key fob were turned into the White Bear Lake Club in April.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
your company representative at the time, February 3 2016, said I would not be charged further and I was on February 10, 2016.
Regards,
[redacted]

Thank you for contacting us Angela regarding Mrs. [redacted].  You certainly are aware that there are 2 sides to every story.  July 18, 2016 is when Mrs. [redacted] submitted her request to cancel, not July 3 as she falsely reported to you.  Any request to cancel involves a 30 days...

written notice per her contract agreement.  Her monthly dues are on the 15th of the month.  She had not paid July 15, 2016, which left her account with a balance owed.  When you owe money, you can't cancel without paying the balance.  We let her know that the past dues must be paid and she would also owe the last month for the 30 days notice.  You can see from the attached notes from the billing company that this was explained to her.  No one is scamming her.  She signed the cancellation request on the 18th of July.  I do not know about her irrelevent claims of 20 managers in 2 years as we have only owned the club for 1 year, but again that is irrelevent as she owes a past due amount and who works at the club or doesn't work at the club has no impact on that.  They are simply employees of a business and employees change.  She has since called into ABC financial to pay her past due amount and her last month and her acct has been cancelled.  If you have any other questions regarding this account, please let me know.        Name: [redacted] Account Number: [redacted]0331 Credit Card: Visa Expiration Date: 09/20 0 - 30 days: 0.00   31 - 60 days: 0.00   61 - 90 days: 0.00   Over 90 days: 0.00   Total Past Due: 0.00     Late Fee: 0.00   Service Fee: 0.00   Total Fees: 0.00   Total Due Now: 0.00   ABC uses late and service fees as a tool to ensure we are collecting the most money for our clients. These fees help us keep your member's payment information accurate and ensure more timely payments of your dues. As our clients you have the right to waive these fees when necessary.<br /><br /> View Fees [x] Close Next Scheduled Payment Due: 33.56 09/15/2016 Current Payoff $0.00     Latest Transaction CREDIT CARD PAYMENT -33.56 08/15/16   Account Review   08/10/16 16:14:58 PBP Payment by Phone IVR 08/10/16 16:14:58 [redacted] CCD #: [redacted]0331 Exp: 0920 IVR 08/10/16 16:14:58 [redacted] Amt: 33.56/.00/.00 Dft Date: 081016 IVR 08/10/16 16:14:58 [redacted] Auth: IVR PW: N/A IVR 08/10/16 16:14:48 MUB Member updated billing IVR 08/10/16 16:14:48 PMV V - VISA IVR 08/10/16 16:14:48 [redacted] CREDIT ACCT - [redacted]9954 IVR 08/10/16 16:14:48 [redacted] CREDIT EXPIRE - 0420 IVR 08/10/16 16:14:48 [redacted] CARD TYPE - V IVR 08/10/16 16:14:48 [redacted] CALL ID - 2002360110B0160810 IVR IVR 08/10/16 16:13:29 CNT Continuation of Above BW1 08/10/16 16:13:29 [redacted] WILL SPEAK TO Revdex.com ABOUT CNX PROCESS BW1 08/10/16 16:12:14 LAT Late fee for 9.50 on 20160726 waived. BW1 08/10/16 16:12:14 NSF NSF fee for 19.50 on 20160715 waived. BW1 08/10/16 16:12:14 NSF Reason for Waiving Service Fee: BW1 08/10/16 16:12:12 NSF Reason for Waiving Service Fee: BW1 08/10/16 16:10:50 CNX BW1 08/10/16 16:10:50 CNX CALLING REGARDING A CANCELLATION BW1 08/10/16 16:10:50 [redacted] WANTS TO PAY JULY TO CNX ACCOUNT...REFFE BW1 08/10/16 16:10:50 CNX BW1 08/10/16 16:10:50 [redacted] RD TO CLUB TO CC BW1 08/10/16 15:43:35 CNT Continuation of Above SDJ 08/10/16 15:43:35 [redacted] ADV MEM TO SPEAK WITH CLUB ADV MEM OF TH SDJ 08/10/16 15:43:35 [redacted] E NOTES ON THE ACCT. SDJ 08/09/16 17:40:01 WBN Web Notations by Client - F8 to Expand WEBAPP 08/09/16 17:40:01 WBN Authorized by - stangenwald WEBAPP 08/09/16 17:40:01 [redacted] member submitted cancel request on 7.18, WEBAPP 08/09/16 17:40:01 [redacted] but request denied due to past due bala WEBAPP 08/09/16 17:40:01 [redacted] nce and 30 days notice....owed July and WEBAPP 08/09/16 17:40:01 [redacted] Aug payment before can cancel. WEBAPP 08/09/16 12:07:17 CHG Credit Card exp dte already changed. UPDATR 08/08/16 08:14:00 LMA LEFT MESSAGE ANSWERING MACHINE DIALER 08/08/16 08:14:00 [redacted] AGENTLESS DAILY DIALER 08/08/16 08:14:00 [redacted] USER ID : DIALER DIALER 08/08/16 08:14:00 [redacted] CALL ID : 1002574416 DIALER 08/04/16 08:16:04 LMA LEFT MESSAGE ANSWERING MACHINE DIALER 08/04/16 08:16:04 [redacted] AGENTLESS DAILY DECLINED DIALER 08/04/16 08:16:04 [redacted] USER ID : DIALER DIALER 08/04/16 08:16:04 [redacted] CALL ID : 1002043858 DIALER 08/03/16 09:01:20 LMA LEFT MESSAGE ANSWERING MACHINE DIALER 08/03/16 09:01:20 [redacted] AGENTLESS DAILY DIALER 08/03/16 09:01:20 [redacted] USER ID : DIALER DIALER 08/03/16 09:01:20 [redacted] CALL ID : 3002776468 DIALER 08/02/16 16:53:34 CHG Acct pay mode S - Changed. UPDATR 08/02/16 16:53:34 CHG Credit Card Exp Date: 0417 UPDATR 08/02/16 11:49:46 UDE Unspecified Dialer Error DIALER 08/02/16 11:49:46 [redacted] AGENTLESS DAILY DIALER 08/02/16 11:49:46 [redacted] USER ID : DIALER DIALER 08/02/16 11:49:46 [redacted] CALL ID : 3002566801 DIALER 07/29/16 08:06:03 UDE Unspecified Dialer Error DIALER Print viewMore Notes

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]