Anytime Fitness

Review: This complaint is against Anytime Fitness in Moscow, ID, located at [redacted] Review: I signed up for a membership a month ago. When I signed up, I very clear when I asked if I could cancel the membership at any time. The answer I was given was, "Yes". I signed a contract and paid a "sign up fee" in addition to a monthly charge for the service. Today I tried to cancel my membership and was denied. I was told that I had signed a contract for a year-long membership. I was not informed, when I initially signed up, that it was a year-long obligation. I was very, very clear when I signed up that I did not want to commit to anything more than a month-by-month agreement. If I had been told at any point in time the contract was binding for a year I would have never signed up in the first place! I do not want that kind of commitment to a fitness club. This business intentionally deceived me about the contract type and duration during the sign-up process.Desired Settlement: I simply want my contract terminated and to not be charged for anything future use. I have already stopped using the facilities. I desire no more contact with this business and I do not want to pay for any more months of service.

Business

Response:

Mr. [redacted],

In response to complaint [redacted] by [redacted] against Anytime Fitness of Moscow ID I am providing you the information requested.

Mr. [redacted] came into our club on July 29th 2013 and was greeted by one of our employees, [redacted]. She gave him a tour of the facility and then he was presented 2 membership options, 1 or 2 year agreement. Mr. [redacted] chose the 1 year agreement. [redacted] wrote up the agreement for 1 year disclosing all costs for the entire year as you will see on the attached agreement. He even opted in to our Auto-renewal program which will continue his membership on after the 1 year agreement is up, on a month to month basis.

On August 29th Mr. [redacted] came into our club and spoke to [redacted], our Club Manager. Mr. [redacted] said he wanted to quit because he joined the other club down the street with his buddies. [redacted] explained to him that he was in a 1 year agreement and showed him the signed agreement. Mr. [redacted] stated that he thought he thought he was in a month to month agreement. [redacted] shows him the price sheet which clearly states only 1 year or 2 year options. At that point Mr [redacted] requested to be removed from the auto-renew program and [redacted] gladly did so.

Our sales process here at Anytime Fitness of Moscow is very systematic and clear as we want to make sure that everyone understands the agreement that they are signing. Our employees are trained specifically on presenting these details. Mr. [redacted] still owes 10 more months of payments on his agreement.

Thank you for considering both sides of this complaint.

Club Owner

###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

This business flat-out lied to me and tricked me into a 1-year contract agreement. I would have NEVER signed up for a 1-year agreement ANYWHERE! I was told, EXPLICITLY, that I could quit at any time. I was LEAD TO BELIEVE that the 1-year "contract" I was signing was to ensure a month-to-month guaranteed rate. It was my impression that if I signed the 2-year contract, it would lower the monthly rate, but that I was FREE TO QUIT AT ANY TIME and would not be charged for further months. That is the ONLY reason I signed the contract. I was VERY CLEAR when I asked if this was a month-to-month contract and they said it was.

THEY LIED TO ME to trick me into a contract. That's the bottom line. And that is an unfair and unethical business practice any way you slice it.

Review: Anytime Fitness [redacted] Bridgeton was not listed.

Hi

I paid my bill that was late. I attempted to pay them on August 14, 2015 and gave them a credit card number to pay July and August bills. I told them I changed bank accounts and forgot to let them know (sincerely honest mistake) and also my father, [redacted], died on August 1, 2015. I gave them my Bank of America account information. I found out later they never charged my account. Nobody ever called. I found out in October that I had my account was closed and unpaid. I thought my account was closed and paid. Anytime Fitness never returned my call.

[redacted]Desired Settlement: 1) My desired outcome is for them to be more sensitive to customers.

2) I would like an apology (but I doubt I'll get it.)

3) I want to reopen my account and given the option to be billed with credit card not checking or savings.

Thanks.

Business

Response:

This Has been resolved and Im awaiting a call back to get her resigned back up at our gym per her request.[redacted]District Vice PresidentAnytime Fitness

Review: I joined this gym with the idea of taking group classes. Upon signing up, the recruiter indicated that they would gather data about what classes the members would like to see available and then institute those classes in the coming months. I indicated an interest in several classes, one of which was a spinning class, but since I became a member over a year ago, they have acquired three spin bikes in total. They only offer pre-recorded spinning classes without live instructors. Each time I try to take the virtual/pre-recorded class, other members walk in/out of the room, proceed to use all the equipment in the room, and simply ignore the fact that I am engaged in an actual class. It is distracting and turns me off from spinning workouts, my workout of choice, at this gym.I called the gym to break my contract and was told it was not possible. Unknowingly, the gym had cajoled me into a 23-month agreement without an exit clause. So, as a customer, if you are unhappy with the service, you have no choice but to stay with it for two years. I was told by the billing company that I had to provide documentation as to why I can no longer use the gym because of medical reasons or provide proof that I have moved outside of the area of a servicing Anytime Fitness in order to break the contract. I was prepared to possibly pay a fee for breaking the contract, but was not prepared for the response I received from this business.It is a legally and ethically questionable practice to lock a party into a long-term arrangement that is not mutually beneficial to both parties. I would also contend that this is a form of stealing on the part of Anytime Fitness. My impression is that the company relies on members' fees to pay its bills and, in the process, takes little to no interest in customer satisfaction. For me, the secondary concern is the use of false promises to lure potential members as they did with regard to the offering of a more expansive selection of (live) group classes.Desired Settlement: I would simply like to break my contract with Anytime Fitness as of May 30, 2014. I also want to get the word out about this company's questionable practices to other unwitting consumers.

Business

Response:

From: [redacted]

Date: Wed, Aug 20, 2014 at 11:07 AM

Subject: [redacted]

To: [redacted]

Hello [redacted], this is [redacted] from Anytime Fitness in [redacted]. I am just letting you know that I am trying to resolve the issue with [redacted]. As soon as I speak with her and work everything out, I will let you know. Thank you!

Review: I was over charged after terminating my membership. I was charged for two late fees of 19 dollars AND 19.50 when there was no record of overdraft in my account. It was done without my permission. I was also charged for the month of April when I asked them not to. They will not answer my emailsDesired Settlement: 39 dollars April membership fee19 dollars overdraft charge taken illegally19.50 dollars overdraft fee taken illegallytotal : $77.50

Review: Signed up for the gym on April 24th and paid 84.99. Even though I was told the money would be taken out when the gym opened. The money was taken out right away. I contacted the gym on June 26 about my money because the gym still isn't open . They responded they would know more in a week. I contacted them again on July 31st and have no response. The gym is still not opened.Desired Settlement: My 84.99 dollars

Business

Response:

{Please see attachment.}

Consumer

Response:

Attn : [redacted]

I do accept the Business response, I also received a full refund.

In response to [redacted]’s letter. I have received my refund of 84.99 as of yesterday 8/13/13. [redacted] was not there when I signed up at the store([redacted]) across from Anytime Fitness. In front of Anytime Fitness there was a sign opening soon since the beginning of the year. I didn't know in April when I signed up with [redacted] that it wouldn’t be open until August. I never would of signed anything. Nothing was mentioned about pending permits. [redacted] made it seem that is was opening shortly. Also I didn’t receive a copy of my application EVER. I was told that my money would be taken out when they opened not 5 months before. I know I was not the only one frustrated with this .

Thank You,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Complaint I JOINED THIS GYM FOR SIX MONTH MEMBERSHIP THEN SIGNED UP FOR ANOTHER SIX MONTHS , WHEN THE MEMBERSHIPS WAS UP I DELIVERED MY KEY CARD BACK TO SAID GYM ALL ALONG THEY KEPT TAKING OUT FORTY TWO I WOULD LIKE A REFUND OF THE MONEY THEY TOOK OUT OF MY ACCOUNTTHREE HUNDRED AND SIXTY DOLLARSDOLLARS AMONTH UNKNOWN TO ME EWHEN I QUESTIONED THIS PRACTICE THEY TOLD ME THAT I INITIALED A BOX SAYING THEY COULD KEEP WITHDRAWING MONEY FROM MY ACCOUNT THEY NEVER EXPLAINED THIS AT ALL PRETTY UNDERHANDED BUISNESS PRACTICE.THIS HAS GONE ON FOR AT LEAST EIGHT MONTHS AT FORTY TWO DOLLARS A MONTH.I WOULD LIKE THE MONEY THEY TOOK FROM MY ACCOUNT 336.00 DOLLARS REFUNDDesired Settlementi AM SEEKING A REFUND OF 336.00 FOR MONEY THEY SWINDLED OUT OF MY ACCOUNT.Business' Initial Response This member signed a six month agreement with the option to continue month to month beyond the initial agreement term. No notice of cancellation was provided, no key was returned and the agreement continued as agreed. Funds cannot be withdrawn from a customers account without their written permission. In the spirit of serving this member, Anytime Fitness [redacted] cancelled this agreement immediately after the first notice of complaint.

After being asked not too, they charged an account that they should not have.I joined this gym a year ago while living in Agawam, MA. I was forced to move to another state and the gym was no longer an option. While there is a gym less than 20 miles from my current home, after working a 12 hour day and dealing with my family I can not find the energy to work out.Not to mention I only used the facility for a little over a month and still continued to pay for it. I have asked them to close my account due to the inactivity and to stop charging me. Because they have a contract that makes it impossible to get out of this, they are continuing to bill my account. I made an attempt to have them place the account on hold for a short time while my billing changes and asked that they not charge that account currently on file. They completely have ignored my request and charged it 4 days later. I am not happy with this after having asked several times to cancel my account and because of the contract stipulations I can not. I was willing to pay the remaining balance of the last year. However, they ignored my request even after their contract states that my account can be placed on hold for a maximum of 3 months,I am no longer willing to be cooperative with this company. When I make calls to the company I do not get any response or return calls. Email is the only way due to my line of work and the first few emails were answered. However, after the email asking to place the account on hold, they never responded to me.Desired SettlementI would like either one of two things to happen. I would like my account closed completely.Or, I would agree to pay the remaining monthly balance each month until the contract is expired, as long as they can place the account on hold for a month so I can arrange my banking situation for myself.Business Response Mr. [redacted] has been provided with his requested remedy: "I would agree to pay the remaining monthly balance each month until the contract is expired, as long as they can place the account on hold for a month so I can arrange my banking situation for myself"

I attempted to cancel my gym membership to Anytime Fitness in Worcester, MA. I went into the gym in mid-June and talked with a gentleman who I had seen working at the gym several times before. He had given tours, shown people how to use the equipment and often was sitting at the desk in the office. I told him I was moving to another state and would no longer be able to go to Anytime Fitness as there are no locations near where I was moving to. I wanted to cancel my membership effective July 1. He looked confused but instructed me to write down my name and phone number and I would be all set. I did. A month later I was charged my monthly membership fee. I called and spoke with a woman who apologized and explained that they have a 30 day notice policy and because I didn't allow for the 30 days, I would not be refunded my money. I explained that the gentleman I gave my notice to did not provide this information to me and if I had known, I would have continued to go during that 30 day notice period. Since I did not use the gym, I requested a refund which she agreed to and told me I should receive my money back in 7 - 10 business days. Three weeks later I had still not received my money and called back and spoke with the gym [redacted]. Not only was he incredibly rude, telling me that I was in violation of a contract I had signed almost 1 year ago, but he would not be refunding my money due to not providing a 30 day written notice to a valid employee. He claimed he did not have any employees who fit the description I gave the notice to and therefore could not assume that I gave it at all. He admitted to firing an employee who was letting his friends work on his behalf. He claims perhaps this is who I gave my notice to. After an hour of heated discussions, the [redacted] still refuses to refund my money that paid for a gym membership that I did not use. It has been a horrible experience. He even went as far as to tell me that he expects me to come crawling back to his gym when I can't find another one.Product_Or_Service: Gym MembershipDesired SettlementI would like a refund of $75 for a gym membership I cancelled far enough in advance and did not use. Business' Initial Response My name is [redacted] I am the [redacted] here at Anytime Fitness Worcester, Ma. My new [redacted] informed me about [redacted]'s situation and I called her immediately to discuss the matter and explain to her how we recently fired an employee here due to the fact he wasn't understanding the job, and was sorry for the misunderstanding and explained what the policy was to cancel which states on her contract, and [redacted] just kept demanding her money back because she did use the facility. However that is not how our facility and policy works. Once you sign the contract you are obligated to pay the next 11 months or provide us with a cancelation letter 30 days prior to the date she'd like to cancel with proof of new residence to get her out of the contract. I am a very busy business [redacted] I[redacted] Anytime Fitness locations and do not have time to have heated discussions, I simply state the rules and regulations and [redacted] was not happy with them. I have mailed [redacted] a copy of her contract so she could read the policies herself. I am not trying to start any arguments just simply running a business by the policies to treat everyone equally. Consumer's Final Response (The consumer indicated he/she DID NOT accept the response from the business.)There is no resolution here. Business [redacted] is still blaming me for not keeping track of a GYM contract and faulting me for assuming that his employees would be able to provide the correct information on how to cancel a membership. Again, this is putting ME at fault because his employees do not know the rules of their[redacted] gym. Yes, I may have signed a contract, but that does not mean I review it on a regular basis for the rules. I think the average gym member would feel confident in that the people the [redacted] hires and trusts with his gym should also know ALL of the gym's policies. There are cameras all over the gym, including in the office. If the GYM [redacted] wants to review these videos, he can clearly see that I had met with the employee to cancel my membership, wrote down my name and number (as advised by this employee) - which should provide enough proof that I had cancelled far enough in advance to warrant the correct form of cancellation. Therefore, deserving of a refund for the amount that was charged AFTER I had cancelled. Business' Final Response When someone signs a document for a car loan, phone account, cable account etc. there is a contract that follows, if you need to break the contract there are certain rules and regulations everyone must follow. It is up to the members to read the back of their contract to understand their responsibilities to be a member in our facility. Whether or not I had an "incompetent" employee or not, every member gets a carbon copy of the 12 month agreement they sign up for with the rules and regulations on the back. It is the member responsibility to read the contract they are signing up for and understand if there is a problem or issue to contact the manager/[redacted]. If our member knew the employee did not understand our policy to cancel (in which he stated to her) the member should of taken it upon herself to get her copy of the contract so she could of read the policy, and then the cancelation would of happened the correct way. As a busy business [redacted] I cannot see everything that happens in my clubs, that does not mean I don't care that just simply means I expect the best out of my employees. We have a lot of different ways our members can learn about our cancelation policies. When I was told about the situation I immediately called the member to discuss things further but because it was not going in the direction the member had hope and everything started escalating from there. I do not feel it is our fault the member did not read the contract and obey the rules and regulations of her terms of commitment. We understand stuff comes up in life and you need to get out of the contracts and all we simply ask for is a 30 day written notice prior to the date they'd like to cancel. We do not give refunds due to the fact the member did not read the policy and then blamed our "incompetent" employees.

I canceled my account properly at Anytime Fitness. New ownership came in, refused to honor my previous cancellation, and keeps charging me.Last summer, I had signed up for a membership at Anytime Fitness in [redacted] This last [redacted] I moved from [redacted] to [redacted] where I currently live. In [redacted] of this year, I called to cancel my account, and the representative I spoke to said that he just needed a copy of my lease to process the cancellation. I emailed him my lease, and called him back. At that time, the employee said everything had gone though and my account was fully canceled. In [redacted] I noticed that Anytime Fitness was still billing my account. I called the location and the employee told me they had changed ownership, and because the new owner did not have a cancellation form on file, they would not refund the three months they had billed.I attempted to contact your office in [redacted] but my email did not go though. In [redacted] I also reported the Anytime Fitness location to my bank, who blocked them from withdrawing any more funds. I have recently begun getting collection calls regarding the Anytime Fitness account.When I spoke to the new ownership, I told them that had I been asked to fill out a cancellation form at the time I canceled, I would have gladly done so. I also said that I would not be filling out a new cancellation form saying I am canceling my account in any other month, as I already canceled my account in March and will not sign anything saying otherwise. I have a copy of my lease and the emails from the new ownership available upon request.Desired SettlementI am requesting a refund of the three months I was billed after I had already canceled my account.Business Response Contact Name and Title: [redacted], [redacted]Contact Phone: (XXX)XXX-XXXXContact Email: [redacted], we apologize for any miscommunication. As with any industry that operates using contracts, documentation is very important to us. To uphold the credibility of our business we rely on our policies to remain fair and consistent to all of our members. We understand that you are saying you canceled your account in [redacted] of 2015, however there are two issues in this case. Your membership at Anytime Fitness started on [redacted] you had signed a 12 month membership contract. Making you ineligible to cancel your account in [redacted] of 2015. We do have an Additional Rights to Cancellation clauses in our contract, one of which is "If you move either your residence or your place of employment more than twenty-five miles from any health club operated by the seller or a substantially similar health club which will accept the seller's obligation under contract". [redacted], if you had sent in a copy of your lease when processing your request we would have noticed that you moved 12.5 miles from an Anytime Fitness location, not meeting the requirements for cancellation. If we had any sort of record that anyone here told you anything otherwise we would have honored your request. Which leads me to the second problem.We have a system in place for handling canceled accounts that remained the same in the change of ownership. Documentation was always required. We have searched through all of our cancellation folders, our systems, and emails failing to find any record of you cancelling in [redacted] All cancellations are very well documented based upon our policies. We asked if you had any copies of the email that you sent with your lease in [redacted] because it was not in our emails, you denied our request to provide us with anything. As with any business we cannot operate based upon one's word. We realize you have a lease that may have started in [redacted] but that does not serve as a record that you contacted us to cancel your contract. Operating based upon ones word would result in a loss of credibility as a business. We would then have to refund anyone who allegedly cancelled their contracts months ago. This is why our policies and documentation is so important to us. If you have any record of what you are saying to be true, that you canceled in [redacted] we will gladly accepted your request. We strive to be fair with all of our members and apologize for your experience.Please do not hesitate to call or email with any questions on our cancellation process. I have signed copies of [redacted] Santes contract, as well as copies of the emails starting in [redacted]

After being asked not too, they charged an account that they should not have.I joined this gym a year ago while living in Agawam, MA. I was forced to move to another state and the gym was no longer an option. While there is a gym less than 20 miles from my current home, after working a 12 hour day and dealing with my family I can not find the energy to work out.Not to mention I only used the facility for a little over a month and still continued to pay for it. I have asked them to close my account due to the inactivity and to stop charging me. Because they have a contract that makes it impossible to get out of this, they are continuing to bill my account. I made an attempt to have them place the account on hold for a short time while my billing changes and asked that they not charge that account currently on file. They completely have ignored my request and charged it 4 days later. I am not happy with this after having asked several times to cancel my account and because of the contract stipulations I can not. I was willing to pay the remaining balance of the last year. However, they ignored my request even after their contract states that my account can be placed on hold for a maximum of 3 months,I am no longer willing to be cooperative with this company. When I make calls to the company I do not get any response or return calls. Email is the only way due to my line of work and the first few emails were answered. However, after the email asking to place the account on hold, they never responded to me.Desired SettlementI would like either one of two things to happen. I would like my account closed completely.Or, I would agree to pay the remaining monthly balance each month until the contract is expired, as long as they can place the account on hold for a month so I can arrange my banking situation for myself.Business Response Mr. [redacted] has been provided with his requested remedy: "I would agree to pay the remaining monthly balance each month until the contract is expired, as long as they can place the account on hold for a month so I can arrange my banking situation for myself"

I attempted to cancel my gym membership to Anytime Fitness in Worcester, MA. I went into the gym in mid-June and talked with a gentleman who I had seen working at the gym several times before. He had given tours, shown people how to use the equipment and often was sitting at the desk in the office. I told him I was moving to another state and would no longer be able to go to Anytime Fitness as there are no locations near where I was moving to. I wanted to cancel my membership effective July 1. He looked confused but instructed me to write down my name and phone number and I would be all set. I did. A month later I was charged my monthly membership fee. I called and spoke with a woman who apologized and explained that they have a 30 day notice policy and because I didn't allow for the 30 days, I would not be refunded my money. I explained that the gentleman I gave my notice to did not provide this information to me and if I had known, I would have continued to go during that 30 day notice period. Since I did not use the gym, I requested a refund which she agreed to and told me I should receive my money back in 7 - 10 business days. Three weeks later I had still not received my money and called back and spoke with the gym [redacted]. Not only was he incredibly rude, telling me that I was in violation of a contract I had signed almost 1 year ago, but he would not be refunding my money due to not providing a 30 day written notice to a valid employee. He claimed he did not have any employees who fit the description I gave the notice to and therefore could not assume that I gave it at all. He admitted to firing an employee who was letting his friends work on his behalf. He claims perhaps this is who I gave my notice to. After an hour of heated discussions, the [redacted] still refuses to refund my money that paid for a gym membership that I did not use. It has been a horrible experience. He even went as far as to tell me that he expects me to come crawling back to his gym when I can't find another one.Product_Or_Service: Gym MembershipDesired SettlementI would like a refund of $75 for a gym membership I cancelled far enough in advance and did not use. Business' Initial Response My name is [redacted] I am the [redacted] here at Anytime Fitness Worcester, Ma. My new [redacted] informed me about [redacted]'s situation and I called her immediately to discuss the matter and explain to her how we recently fired an employee here due to the fact he wasn't understanding the job, and was sorry for the misunderstanding and explained what the policy was to cancel which states on her contract, and [redacted] just kept demanding her money back because she did use the facility. However that is not how our facility and policy works. Once you sign the contract you are obligated to pay the next 11 months or provide us with a cancelation letter 30 days prior to the date she'd like to cancel with proof of new residence to get her out of the contract. I am a very busy business [redacted] I[redacted] Anytime Fitness locations and do not have time to have heated discussions, I simply state the rules and regulations and [redacted] was not happy with them. I have mailed [redacted] a copy of her contract so she could read the policies herself. I am not trying to start any arguments just simply running a business by the policies to treat everyone equally. Consumer's Final Response (The consumer indicated he/she DID NOT accept the response from the business.)There is no resolution here. Business [redacted] is still blaming me for not keeping track of a GYM contract and faulting me for assuming that his employees would be able to provide the correct information on how to cancel a membership. Again, this is putting ME at fault because his employees do not know the rules of their[redacted] gym. Yes, I may have signed a contract, but that does not mean I review it on a regular basis for the rules. I think the average gym member would feel confident in that the people the [redacted] hires and trusts with his gym should also know ALL of the gym's policies. There are cameras all over the gym, including in the office. If the GYM [redacted] wants to review these videos, he can clearly see that I had met with the employee to cancel my membership, wrote down my name and number (as advised by this employee) - which should provide enough proof that I had cancelled far enough in advance to warrant the correct form of cancellation. Therefore, deserving of a refund for the amount that was charged AFTER I had cancelled. Business' Final Response When someone signs a document for a car loan, phone account, cable account etc. there is a contract that follows, if you need to break the contract there are certain rules and regulations everyone must follow. It is up to the members to read the back of their contract to understand their responsibilities to be a member in our facility. Whether or not I had an "incompetent" employee or not, every member gets a carbon copy of the 12 month agreement they sign up for with the rules and regulations on the back. It is the member responsibility to read the contract they are signing up for and understand if there is a problem or issue to contact the manager/[redacted]. If our member knew the employee did not understand our policy to cancel (in which he stated to her) the member should of taken it upon herself to get her copy of the contract so she could of read the policy, and then the cancelation would of happened the correct way. As a busy business [redacted] I cannot see everything that happens in my clubs, that does not mean I don't care that just simply means I expect the best out of my employees. We have a lot of different ways our members can learn about our cancelation policies. When I was told about the situation I immediately called the member to discuss things further but because it was not going in the direction the member had hope and everything started escalating from there. I do not feel it is our fault the member did not read the contract and obey the rules and regulations of her terms of commitment. We understand stuff comes up in life and you need to get out of the contracts and all we simply ask for is a 30 day written notice prior to the date they'd like to cancel. We do not give refunds due to the fact the member did not read the policy and then blamed our "incompetent" employees.

Cancellation of membership due to medical reasons specified by doctors note. I decided to join Anytime Fitness in December of 2012. My membership number is XXXXXXXXX. Shortly afterward I hurt my back and started chiropractic services and physical therapy. I called the business three times because I was not going to be able to use my membership any longer to find out what my options were. Nobody ever returned my phone calls. I then started to look online to figure out how to cancel my membership and found that I was able to contact the financial company (ABC Financial Services) in Arkansas. I did and I was told to send in doctors letters stating that I would be out due to a particular medical condition. I sent there letter in stating the medical condition and that the physical therapist suggested aquatic therapy and riding stationary bicycles both not offered at this facility. After three follow up calls I never got anywhere. By this point I have already paid for a full years membership only using the gym three times total. I decided to email the corporate offices of Anytime Fitness in January in which it says that I would receive a response within three days. I still have not heard a word from them either. I cannot believe that a corporate company would not even respond. This is a total deadbeat company and I would not recommend this company to my worst nightmare. Desired SettlementIt would be nice to receive a refund for 11 months of my membership since I did use the gym for the first month. I am just upset that in 11 months I haven't received any sort of communication locally or corporately.

I signed up at Anytime fitness (health club), I workout at 4:30am, I was assured they are open at "anytime". My membership began on Sept. 30, 2013, the club was closed Sept. 30, Oct. 1 & 2. I contacted the manager, [redacted] and informed him I wanted my membership Cancelled, It was within 48 hours from when my membership began, it would have been sooner but they were closed for 3 days. I have not used the club and just want my membership cancelled. They are sending it to a collection agency, I have not used the membership and I do not do business with deceitful businesses. They knew they may not be open and they out right lied to me.They will say anything to make a sale, their salespeople are on comission and will tell you anything.Product_Or_Service: Health clubAccount_Number: XXXXXXXXXDesired SettlementI just want my membership cancelled and for them to leave me alone.

I cancelled my membership, but I am still being billed. They have turned my account over to collection, and charged my credit card without authorization.I disputed the charges and received a partial refund. They refuse to return my phone calls.This membership was cancelled in August.Desired SettlementRefund of charges after my membership was cancelled.Business Response This client originally signed up for a membership on December 2008. He also signed the contract, in the designated area, for the "auto renew" option which allows him to continue his membership on a month to month basis once his initial term expires. At the time of his signing, the Cancellation Policy was explained to him (as it is to all clients) verbally as well as pointed out to him on the front of the membership agreement where it is clearly stated in bold, highlighted print. He was also required to initial the Cancellation and Auto Renew Policy after reading it to verify he did so. We have his signatures and initials in the required areas on file, as well as his authorization for the billing company for all franchises (ABC Financial) to charge the credit card he provided. This client called the club and ABC Financial in December of 2014 stating he cancelled his membership back in August and demanded a refund. Each time he called the club, as employees stated the simple Cancellation Policy, he continued to berate and scream at the employee and /or manager that "he was an attorney" and that they would "be in big trouble". His calls WERE returned and each time he was, once again informed, many times, by the club manager as well as ABC representatives of the Cancellation Policy which simply requires a written request be sent in via Certified Mail, with a 30 day notice to cancel, to either the club or ABC directly. This policy, in place since the day we opened protects, most importantly the client, but the club and ABC Financial, as the delivery of any such notice requires a signature of receipt. This eliminates any confusion or misunderstandings of when the account was cancelled. Therfore, the client, the club, ABC and the USPS would have a copy of the letter and signature on file of the date this notice was delivered by the USPS and received and processed by ABC or the club. No such record exists, nor has the client produced their signed receipt of delivery and/or signature, or any form of documentation that this account was cancelled after repeated requests to produce these items by the club and ABC. According to records from ABC, during the time between Dec 10, 2014 and Jan 26, 2015, this gentleman was attempted to be contacted by phone approximately 8 times and was left 4 voice mails in order to resolve this matter. ABC Financial finally wrote off the account and sent the information to First Credit Collections, per company policy, to contine collection efforts. Only then did the client then file a complaint to the Revdex.com stating, once again, his false claims that the account had been cancelled previously and he was billed without authorization. To summarize, the club does NOT engage in ANY billing or collection of dues for memberships. This is handled directly through ABC Financial for all 2,000 + club locations in the Anytime Fitness Franchise throughout the country per the Franchise agreement. After speaking with ABC, we were informed the client was charged a total of $60 after his claimed date of cancellation (Aug 2014) and since then has been refunded, purely out of good will and in the efforts of customer service courtesy, a total of $40. We have always strived to satisfy our clients in all matters, as well as to go the extra mile, to show our appreication to them for their loyalty and support. Although our numerous efforts to work with this gentleman have apparently fallen short in his opinion, we will not be deterred in our main goal of customer service to help all members to attain their health and fitness goals so we remain hopeful of a mutual resolution in this instance. The club, nor ABC, have yet to have recieved a written request to cancel via Certified Letter as of today, March 2, 2015. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I cancelled my membership in August of 2014, I directly handed my cancellation letter to the employee present at the Groton Anytime Fitness. I was told by the employee that she would take care of it. The gym had moved further into Groton making a trip there too far from my home.I have repeatedly called Anytime Fitness requesting the manager return my phone call. The manager of Anytime Fitness has never returned any of my phone calls since I cancelled in August. The employee I spoke with was very rude and unprofessional. I did state that I would file this complaint if the manager kept ignoring my phone calls. I also requested a copy of the contract, but Anytime Fitness refused to provide me with a copy.I filed a dispute with my credit card, and did receive a partial refund. This was because Anytime Fitness lost the dispute, they did not voluntarily issue any refund. I have always had a perfect payment history with this gym, the only charges I didn't pay came after my cancellation.I am still requesting the $40 refund from Anytime Fitness. This response from the business is false. I requested the employee put me through to the manager, and to please return my numerous phone calls. I hand delivered the cancellation notice to the employee, it is not reasonable for Anytime Fitness to dispute a notice that was walked into the gym.I would like a copy of my payment history, and all other documents from the gym. I am appalled by the personal attack on me in this response. This could easily been resolved by a phone call from the manager at any point.Final Business Response The business responded to this complaint but asked that its response not be published.

Cancellation of membership due to medical reasons specified by doctors note. I decided to join Anytime Fitness in December of 2012. My membership number is XXXXXXXXX. Shortly afterward I hurt my back and started chiropractic services and physical therapy. I called the business three times because I was not going to be able to use my membership any longer to find out what my options were. Nobody ever returned my phone calls. I then started to look online to figure out how to cancel my membership and found that I was able to contact the financial company (ABC Financial Services) in Arkansas. I did and I was told to send in doctors letters stating that I would be out due to a particular medical condition. I sent there letter in stating the medical condition and that the physical therapist suggested aquatic therapy and riding stationary bicycles both not offered at this facility. After three follow up calls I never got anywhere. By this point I have already paid for a full years membership only using the gym three times total. I decided to email the corporate offices of Anytime Fitness in January in which it says that I would receive a response within three days. I still have not heard a word from them either. I cannot believe that a corporate company would not even respond. This is a total deadbeat company and I would not recommend this company to my worst nightmare. Desired SettlementIt would be nice to receive a refund for 11 months of my membership since I did use the gym for the first month. I am just upset that in 11 months I haven't received any sort of communication locally or corporately.

I signed up at Anytime fitness (health club), I workout at 4:30am, I was assured they are open at "anytime". My membership began on Sept. 30, 2013, the club was closed Sept. 30, Oct. 1 & 2. I contacted the manager, [redacted] and informed him I wanted my membership Cancelled, It was within 48 hours from when my membership began, it would have been sooner but they were closed for 3 days. I have not used the club and just want my membership cancelled. They are sending it to a collection agency, I have not used the membership and I do not do business with deceitful businesses. They knew they may not be open and they out right lied to me.They will say anything to make a sale, their salespeople are on comission and will tell you anything.Product_Or_Service: Health clubAccount_Number: XXXXXXXXXDesired SettlementI just want my membership cancelled and for them to leave me alone.

I attempted to cancel my gym membership to Anytime Fitness in Worcester, MA. I went into the gym in mid-June and talked with a gentleman who I had seen working at the gym several times before. He had given tours, shown people how to use the equipment and often was sitting at the desk in the office. I told him I was moving to another state and would no longer be able to go to Anytime Fitness as there are no locations near where I was moving to. I wanted to cancel my membership effective July 1. He looked confused but instructed me to write down my name and phone number and I would be all set. I did. A month later I was charged my monthly membership fee. I called and spoke with a woman who apologized and explained that they have a 30 day notice policy and because I didn't allow for the 30 days, I would not be refunded my money. I explained that the gentleman I gave my notice to did not provide this information to me and if I had known, I would have continued to go during that 30 day notice period. Since I did not use the gym, I requested a refund which she agreed to and told me I should receive my money back in 7 - 10 business days. Three weeks later I had still not received my money and called back and spoke with the gym [redacted]. Not only was he incredibly rude, telling me that I was in violation of a contract I had signed almost 1 year ago, but he would not be refunding my money due to not providing a 30 day written notice to a valid employee. He claimed he did not have any employees who fit the description I gave the notice to and therefore could not assume that I gave it at all. He admitted to firing an employee who was letting his friends work on his behalf. He claims perhaps this is who I gave my notice to. After an hour of heated discussions, the [redacted] still refuses to refund my money that paid for a gym membership that I did not use. It has been a horrible experience. He even went as far as to tell me that he expects me to come crawling back to his gym when I can't find another one.Product_Or_Service: Gym MembershipDesired SettlementI would like a refund of $75 for a gym membership I cancelled far enough in advance and did not use. Business' Initial Response My name is [redacted] I am the [redacted] here at Anytime Fitness Worcester, Ma. My new [redacted] informed me about [redacted]'s situation and I called her immediately to discuss the matter and explain to her how we recently fired an employee here due to the fact he wasn't understanding the job, and was sorry for the misunderstanding and explained what the policy was to cancel which states on her contract, and [redacted] just kept demanding her money back because she did use the facility. However that is not how our facility and policy works. Once you sign the contract you are obligated to pay the next 11 months or provide us with a cancelation letter 30 days prior to the date she'd like to cancel with proof of new residence to get her out of the contract. I am a very busy business [redacted] I[redacted] Anytime Fitness locations and do not have time to have heated discussions, I simply state the rules and regulations and [redacted] was not happy with them. I have mailed [redacted] a copy of her contract so she could read the policies herself. I am not trying to start any arguments just simply running a business by the policies to treat everyone equally. Consumer's Final Response (The consumer indicated he/she DID NOT accept the response from the business.)There is no resolution here. Business [redacted] is still blaming me for not keeping track of a GYM contract and faulting me for assuming that his employees would be able to provide the correct information on how to cancel a membership. Again, this is putting ME at fault because his employees do not know the rules of their[redacted] gym. Yes, I may have signed a contract, but that does not mean I review it on a regular basis for the rules. I think the average gym member would feel confident in that the people the [redacted] hires and trusts with his gym should also know ALL of the gym's policies. There are cameras all over the gym, including in the office. If the GYM [redacted] wants to review these videos, he can clearly see that I had met with the employee to cancel my membership, wrote down my name and number (as advised by this employee) - which should provide enough proof that I had cancelled far enough in advance to warrant the correct form of cancellation. Therefore, deserving of a refund for the amount that was charged AFTER I had cancelled. Business' Final Response When someone signs a document for a car loan, phone account, cable account etc. there is a contract that follows, if you need to break the contract there are certain rules and regulations everyone must follow. It is up to the members to read the back of their contract to understand their responsibilities to be a member in our facility. Whether or not I had an "incompetent" employee or not, every member gets a carbon copy of the 12 month agreement they sign up for with the rules and regulations on the back. It is the member responsibility to read the contract they are signing up for and understand if there is a problem or issue to contact the manager/[redacted]. If our member knew the employee did not understand our policy to cancel (in which he stated to her) the member should of taken it upon herself to get her copy of the contract so she could of read the policy, and then the cancelation would of happened the correct way. As a busy business [redacted] I cannot see everything that happens in my clubs, that does not mean I don't care that just simply means I expect the best out of my employees. We have a lot of different ways our members can learn about our cancelation policies. When I was told about the situation I immediately called the member to discuss things further but because it was not going in the direction the member had hope and everything started escalating from there. I do not feel it is our fault the member did not read the contract and obey the rules and regulations of her terms of commitment. We understand stuff comes up in life and you need to get out of the contracts and all we simply ask for is a 30 day written notice prior to the date they'd like to cancel. We do not give refunds due to the fact the member did not read the policy and then blamed our "incompetent" employees.

Complaint I JOINED THIS GYM FOR SIX MONTH MEMBERSHIP THEN SIGNED UP FOR ANOTHER SIX MONTHS , WHEN THE MEMBERSHIPS WAS UP I DELIVERED MY KEY CARD BACK TO SAID GYM ALL ALONG THEY KEPT TAKING OUT FORTY TWO I WOULD LIKE A REFUND OF THE MONEY THEY TOOK OUT OF MY ACCOUNTTHREE HUNDRED AND SIXTY DOLLARSDOLLARS AMONTH UNKNOWN TO ME EWHEN I QUESTIONED THIS PRACTICE THEY TOLD ME THAT I INITIALED A BOX SAYING THEY COULD KEEP WITHDRAWING MONEY FROM MY ACCOUNT THEY NEVER EXPLAINED THIS AT ALL PRETTY UNDERHANDED BUISNESS PRACTICE.THIS HAS GONE ON FOR AT LEAST EIGHT MONTHS AT FORTY TWO DOLLARS A MONTH.I WOULD LIKE THE MONEY THEY TOOK FROM MY ACCOUNT 336.00 DOLLARS REFUNDDesired Settlementi AM SEEKING A REFUND OF 336.00 FOR MONEY THEY SWINDLED OUT OF MY ACCOUNT.Business' Initial Response This member signed a six month agreement with the option to continue month to month beyond the initial agreement term. No notice of cancellation was provided, no key was returned and the agreement continued as agreed. Funds cannot be withdrawn from a customers account without their written permission. In the spirit of serving this member, Anytime Fitness [redacted] cancelled this agreement immediately after the first notice of complaint.

I signed up at Anytime fitness (health club), I workout at 4:30am, I was assured they are open at "anytime". My membership began on Sept. 30, 2013, the club was closed Sept. 30, Oct. 1 & 2. I contacted the manager, [redacted] and informed him I wanted my membership Cancelled, It was within 48 hours from when my membership began, it would have been sooner but they were closed for 3 days. I have not used the club and just want my membership cancelled. They are sending it to a collection agency, I have not used the membership and I do not do business with deceitful businesses. They knew they may not be open and they out right lied to me.They will say anything to make a sale, their salespeople are on comission and will tell you anything.Product_Or_Service: Health clubAccount_Number: XXXXXXXXXDesired SettlementI just want my membership cancelled and for them to leave me alone.

I canceled my account properly at Anytime Fitness. New ownership came in, refused to honor my previous cancellation, and keeps charging me.Last summer, I had signed up for a membership at Anytime Fitness in [redacted] This last [redacted] I moved from [redacted] to [redacted] where I currently live. In [redacted] of this year, I called to cancel my account, and the representative I spoke to said that he just needed a copy of my lease to process the cancellation. I emailed him my lease, and called him back. At that time, the employee said everything had gone though and my account was fully canceled. In [redacted] I noticed that Anytime Fitness was still billing my account. I called the location and the employee told me they had changed ownership, and because the new owner did not have a cancellation form on file, they would not refund the three months they had billed.I attempted to contact your office in [redacted] but my email did not go though. In [redacted] I also reported the Anytime Fitness location to my bank, who blocked them from withdrawing any more funds. I have recently begun getting collection calls regarding the Anytime Fitness account.When I spoke to the new ownership, I told them that had I been asked to fill out a cancellation form at the time I canceled, I would have gladly done so. I also said that I would not be filling out a new cancellation form saying I am canceling my account in any other month, as I already canceled my account in March and will not sign anything saying otherwise. I have a copy of my lease and the emails from the new ownership available upon request.Desired SettlementI am requesting a refund of the three months I was billed after I had already canceled my account.Business Response Contact Name and Title: [redacted], [redacted]Contact Phone: (XXX)XXX-XXXXContact Email: [redacted], we apologize for any miscommunication. As with any industry that operates using contracts, documentation is very important to us. To uphold the credibility of our business we rely on our policies to remain fair and consistent to all of our members. We understand that you are saying you canceled your account in [redacted] of 2015, however there are two issues in this case. Your membership at Anytime Fitness started on [redacted] you had signed a 12 month membership contract. Making you ineligible to cancel your account in [redacted] of 2015. We do have an Additional Rights to Cancellation clauses in our contract, one of which is "If you move either your residence or your place of employment more than twenty-five miles from any health club operated by the seller or a substantially similar health club which will accept the seller's obligation under contract". [redacted], if you had sent in a copy of your lease when processing your request we would have noticed that you moved 12.5 miles from an Anytime Fitness location, not meeting the requirements for cancellation. If we had any sort of record that anyone here told you anything otherwise we would have honored your request. Which leads me to the second problem.We have a system in place for handling canceled accounts that remained the same in the change of ownership. Documentation was always required. We have searched through all of our cancellation folders, our systems, and emails failing to find any record of you cancelling in [redacted] All cancellations are very well documented based upon our policies. We asked if you had any copies of the email that you sent with your lease in [redacted] because it was not in our emails, you denied our request to provide us with anything. As with any business we cannot operate based upon one's word. We realize you have a lease that may have started in [redacted] but that does not serve as a record that you contacted us to cancel your contract. Operating based upon ones word would result in a loss of credibility as a business. We would then have to refund anyone who allegedly cancelled their contracts months ago. This is why our policies and documentation is so important to us. If you have any record of what you are saying to be true, that you canceled in [redacted] we will gladly accepted your request. We strive to be fair with all of our members and apologize for your experience.Please do not hesitate to call or email with any questions on our cancellation process. I have signed copies of [redacted] Santes contract, as well as copies of the emails starting in [redacted]