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Anytime Fitness Reviews (775)

[redacted]'s cancellation notice was sent to the wrong email address. We now have that email and it was dated 01/13/16 at 5:18pm. All payment after the 30 day notice (after 02/13/16) were refunded. Payments prior to the 30 notice cannot be refunded according to the contract signed by [redacted].

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please...

contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted] Thanks for your help.

December 11, 2017Dear [redacted]:This letter is in response to a complaint submitted on 11/29/17 with an ID of [redacted].The customer in question signed up for a 12 month personal training commitment. Upon signing our training agreement, it is clearly explained that the commitment is for 12 months. Our...

personal training manager handles all of our training sales, and explains each section of the agreement, including our cancellation policy {early cancellation is available due to move or medical issues.) When the member approached us regarding her new job, we explained to her that she could freeze her time and payment for up to three months, and put her personal training agreement on hold. She chose, at the time, to freeze her payment and training program for one month. This was completed by written request. After her agreement became active again, the member's husband reached out to us in person. He asked us to encourage the member to use her training package, as she needed encouragement to get back into the program. We reached out to her by phone to encourage her to come in to use her training time. Eventually, she came back into the club to discuss the situation, and since it was summer, stated that she would rather spend her free time outside of work doing other things than coming to the gym. At that time, we froze her payment and her training agreement for an additional 2 months, per our usual written request, and encouraged her to return in the fall, {September) when her training agreement would start back up. Since the training agreement went back into repayment and active status in September, the agreement has been in past dues (delinquent.) The member came in again recently to cancel her agreement. She was reminded that her agreement payment and time were frozen for 3 months (the maximum allowed under her signed, 12 month contract.) We also stated that she was behind on her payments, to which she had no response. We encouraged her again to try to prioritize using the personal training time that she had committed to, and to catch up on her payments. In this case, we worked with the member to freeze her payment for the maximum allowed 3 months. The option to freeze TIME is always available, once the agreement is not delinquent. We understand that life happens outside of the club, and always allow members to freeze their Personal Training TIME, once it is paid for. This basically banks the personal training sessions until the member is able to use them. This request must be made in writing. However, delinquent accounts are not able to be frozen for time. Once the training agreement is back in good standing, this member will have the option to freeze her TIME, in which case, she will be able to put her training sessions on hold until her schedule allows her to use them.Sincerely, Sandra ** M[redacted]Anytime Fitness

Hello,I spoke to my manager [redacted] regarding this situation. I also checked our system notes, dated on 9/13/16 member [redacted] called and left a voicemail about cancellation. On 9/14 system notes that she decided to put account on freeze while she tried the YMCA. Our freeze policy is for 3 months and it...

unfreezes automatically unless they request a refreeze. [redacted]'s account unfroze in 1/9/17 after 3 month per our policy. She was charged and then she came in to fill out 30 day cancellation form which required her to pay the last payment within 30 days (which was 2/9/17). Member sent husband to talk to manager. Husband called and was angry when my manager said she can only talk to the member directly since he was not a member. My manager said [redacted] is upset that she forgot about the freeze policy and making the last required payment after filling out cancel form. Even though my manager followed the correct policy in this situation, we would be happy to give her 2 free months as a courtesy. Thank you.

[redacted] signed up for our PPC advertising service on April 17th.  PPC advertising displays ads in the paid area of [redacted]'s search results.  The service does not include any service to show a website in the organic search results.  Any change in the [redacted] ranking...

would be completely unrelated to the service purchased.
During the campaign weekly reports were emailed explaining how the service was performing.  Attached is a complete report showing the lifetime of the campaign.  The product asked to target was confirmed and no traffic was delivered from unrelated phrases.
[redacted]'s account manager was out of the office on vacation during the last week of June resulting in his direct unavailability.  During this time all emails and phone calls were replied by other members of the team.
A full refund for the final month was provided prior to receiving this complaint.  A manager called and emailed [redacted] on Friday to confirm the refund had been processed.  [redacted] asked for the refund to be expedited and as stated in the complaint, we explained the processing time is up to her banking institution.

Hey [redacted], I spoke to [redacted] on several occasions about his membership and he knows the terms and conditions of it. He signed up for a two year membership which ends next January and you can get out of your contract if you 1. Move out of a 10 mile radius of an Anytime Fitness 2. Have a doctor write a...

letter saying that you have a medical issue that does not allow you to workout, or 3. Buy the remainder of the contract out. 
I spoke with him last on January 20th and he said he would be fine if we refunded him for November and December since he was not here and under the assumption that his membership was terminated, and we granted his refund.

Initial Business Response /* (1000, 5, 2016/01/01) */
A refund was issued to the member. This was an error on the banks end and not ours. The bank declined the members payment twice. Platinum Fitness has refunded the member in good faith. The employee was very polite and not argumentative at...

all with the member. The employee was more than willing to help the member out and asked for information from the member. The member took several weeks to provide that information. Before Platinum Fitness ever had a chance to review the information the member filed a complaint the same day the information was given to Platinum Fitness. A refund was sent to the member for the late fees that were due to the members bank declining the payments.

This customer rebilled on the30th of a given month, we end up fulfilling services immediately in thefollowing month. Ultimately this customer paidfor 6 months, and 5 months appeared to have been fulfilled.   Rebilled >...

Fulfilled July 30 > Fulfilled in AugAug 30 > Fulfilled in SeptSept 30 > Fulfilled in OctOct 25 > Fulfilled in NovNov 25 > Fulfilled in DecWhen the customer submitted the cancellation request on November 30th, we were already in process to fulfilling thecampaign for December. As a gesture of good faith we have issued a full refundof $299 for the renewal that had taken place on November 30th, aswell as a refund of $299 for the renewal on December 25th. Pleaseallow up to 7 to 10 business days for the refund to be fully processed back. Atthis time the SEO campaign for this customer has since been canceled.

[redacted] was put in a pending cancel on 2/6/2015 when his electric bill was submitted. Per the picture attached you can see that his account is currently pending a cancel as he will have access until 3/21/15. I have also attached our email contact where I told [redacted] what was acceptable and what was...

not acceptable for proof of relocation. Unfortunately I am limited as to the amount of pictures that I can attach on here, however you will in fact see [redacted] does not qualify to cancel out due to the agreement he signed. Our agreement states that you have to live 25 miles outside of an Anytime Fitness, and [redacted] does not. He was still cancelled out per us being nice at the facility. You will see in the attached picture the locations near him. Also in the agreement he signed, it states a 30 cancelation clause. Therefore the client would be billed one last time, leading to him being billed for the month of Feburary.

To Whom it May Concern,  Apologies for the late response, our management staff is going through new operation systems at our new locations. My name is [redacted] I am the operational manager at Anytime Fitness West Sacramento.  We took over the West Sacramento location in...

February and the system was flawed. We did not know about the cancel until her first contact. Our staff did their best with the training they had at the time with our new system. Which is why I chose to reach out myself to explain the cancellation procedural error, that was being fixed. The member who wrote the email to you never returned my personal calls from my personal phone.  However, both over charges were refunded one in cash and the other refunded to the card on file. All our members are happy with our upgrades to the club and procedures. We proudly operate multiple clubs with top Anytime Fitness corporate standards and receive annual recognition so we take this type of feedback serious. We appreciate the email and can assure these issues, on our system, will not happen. If you need anything further please feel free to contact us.  Sincerely, [redacted]

I am rejecting this response because:I tried to cancel before 30 days but could not get a response from the club.  The club prior and during the initial few weeks of the new ownership was in fact in poor condition as described by my original comments.  I spoke with the new owner describing my desire to not utilize the club any longer and my failed attempts to cancel my membership for several weeks prior to getting a call back from Cesar.  He refused to honor my request and stated that I was stuck with the original contract terms.  I again iterated that the terms of the contract should be considered void due to the fact that the club was not fulfilling the promise of providing an adequate and clean fitness environment.  The new owner said new processes were due to begin in a few weeks and I stated I did not want to waste any more time with this club.The point is this establishment did not and does not follow good business practices as it relates to costumer service and promised services the costumer pays for.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

I wanted to let you know that the company, Anytime Fitness, and I resolved my complaint. Although I had not heard back from the company or received a response from my Revdex.com complaint, I was keeping track of my checking account to see if the money for the personal training fees was...

still being deducted. On 4/12/16 the money had been taken out in the amount of $31.91 for the personal training fees. On 4/15/16, I went to the business directly and spoke with the manager, Julie, about the situation. She told me that she had notified her corporate office of the situation and that a check had been cut to refund me $95.73, the money that had been deducted the previous 3 months. When I notified her that money had been taken out of my account again for the month of April, she decided to call the accounting department to see if there was another way to refund my money. After speaking with a representative, the decision was made to refund $111.63 back to my checking account and deduct $16.01 from my monthly gym membership fee for the month of May. This gave me a total refund of $127.64 which covered the 4 months of the personal trainer fees that were deducted. She told me to shred the check that was sent from her corporate office when I received it. I want note that as of 5/3/16, I have not yet received a check from the corporate office. In addition, she went into her computer system and saw that the previous manager had not put a cap on the months I requested personal training for so she removed the automatic deduction.  I verified on 4/19/16 that the credit of $111.63 was refunded and on 4/26/16, $16.01 was deducted from my monthly membership fee.  If you need any additional information, please feel free to reach back out to me.
Thank you again for your assistance with this matter. [redacted]

Initial Business Response /* (1000, 6, 2016/01/25) */
Contact Name and Title: BEN [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@GMAIL.COM
the above initialed the club enhancement fee that EVERY MEMBER initial or they cant be put in the system
When [redacted] DEMANDED a...

copy OF AGREEMENT TO JOIN ANYTIME FITNESS I promptly emailed it to him AS HE STATED HIS WIFE WOULD never initial that! Once I sent it to him with HER INITIALS ON IT! He became enraged at anytime fitness.
So what I did as the owner is canceled her out effective JAN 15/16 WHEN HER AGREEMENT WAS SUPPOSE TO GO UNTIL MARCH 15 WHICH TOOK OFF TWO MONTHS DUES AND I EMAILED [redacted] AND TOLD HIM MY RESOLVE TO HELP THE MATTER. AND I AM PRETTY SURE HE IS OK WITH THIS DECISION
OFFER:
I TOOK TWO MONTHS DUES OFF
Initial Consumer Rebuttal /* (3000, 9, 2016/01/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I accept the offer even though we requested cancellation months prior and they would not respond to our request. What I disagree with is the recount of all events and in trying to defame my name I guess liable would be the legal term.
I did request proof of cancellation and my email was ignored.
Let's set the record straight I was upset and demanded to see a copy of said contract. I asked Mr. [redacted] to speak with me when I showed up in person in a few minutes. I was told he had left yet his vehicle was in the parking lot and his worker said he would help me but decided sweeping was more important then my time which was a very rude gesture. There was no spill or anything that could not waited. They could not produce the contract. I was highly upset enraged no that is not the case. Mr. [redacted] did send me the contract via insecure email with our credit card information all in plain text which was not appreciated. I did after confirming my wife did intial request cancellation and told them I acknowledged she signed it. Mr. [redacted] does not seem to have a good recollection of events.
Furthermore thinking more about it sending my credit card info in that matter is a clear violation of all pci compliance as well.
Final Consumer Response /* (2000, 11, 2016/02/01) */
I have been in contact with [redacted], and at this time we have came to a satisfactory resolution.
This case can be closed.

Regarding my recent complaint submitted about the Anytime Fitness in Lacey. I received a call from the owner yesterday and we talked some and he will be issuing me a refund and  his staff member will be receiving a reprimand for not following through.  Once he does issue a refund I will be...

fully satisfied.Thank you. [redacted]
[redacted]

I usually do not write reviews. However, I have to do that this time. I found the way SEO Gears and [redacted] doing business is not right.
Here is the story. I use [redacted] for hosting my website. They advertised the SEO service and Pay per Click service to my business. When I talked to the [redacted] Senior Business Consultant, she explained to me SEO Gears, [redacted] and fatcow are under same parent company. Also, their SEO service could help generate customer traffic in a long term and Pay per Click service could help to bring in customer traffic and increase sale immediately. Also, she told me if I order the Pay per Click service, they will put in $100 dollars to my pay per click account if I sign up the service. I did ask her what is the different in between [redacted] adwords and their service. The Senior Business Consultant told me they use tool to track down the traffic and dynamically change pay per click price. I asked her if they could track down the [redacted] traffic, since my product is selling on [redacted]. After she talked to her boss, she told me yes. She also told me there is a Marketing Project Manager (MPM) to follow my case from SEO Gears after I sign up the services. They also could wave my setup fee. Also, she said it will only to talk about 3 business days to setup my account. Eventually, [redacted] sound very professional. I ordered the 5 keywords SEO service $229 per month and $250 per month pay per click. That is the nightmare start. The day I ordered their service, they start to charge my fee right away (my account have not been setup yet). Also, I found out [redacted] already schedule to charge my credit card every month. I filled a ticket to ask [redacted], they just ignore me. The first appointment with the MPM one week’s later after they charge my fee, the MPM is late for 15minutes. In the meeting, the MPM inform me they could not track my [redacted] product page. That is not [redacted] told me. Also, the MPM said my account will be setup in 3 business days. That did not happen. I tried to called the MPM and emailed the MPM, he never replied my call and email. I complained to [redacted] just ignored me. I keep setting up several meetings with the MPM in the first month of I ordered the services. One meeting is cancelled, one meeting MPM did not show up, one meeting last minute cancelled, two meetings 15 minutes late. Furthermore, the MPM either did not follow the meeting action items or just handle it in a wrong way. SEO Gears should also help my website to write title tag, meta tag, sitemap and tracking codes, but that have not never happen. After the first month, the SEO Gears MPM still have not properly setup my five keywords properly. I opened a ticket to cancel the service in [redacted]. I got a very surprise answer, they replied back saying they could not cancel the service (month to month service), they asked me to talked to SEO Gears. However, [redacted] is the one charge my monthly fee. I reopen the ticket and asked [redacted] why you charge my fee every month. Eventually, my services are cancelled. That is very terrible. It wasted my time and money.

We make our membership agreement terms and conditions are
very easy and simple to follow. If a member wishes not to continue with their
gym membership for any reason, we simply ask for a 30 day written notice from
the primary member to avoid any fraudulent claims or unauthorized...

changes to
the members account. We believe to always produce the member with a copy of any
changes or request done to any account either by hard copy or via email. Each
section of all membership agreement is thoroughly explained and members are
always given an opportunity to ask any questions before becoming a valued
member. Each section of our membership agreements is visibly labeled, properly
and clearly worded to avoid any confusion. All members are very aware of all
terms and conditions of the membership agreements and are asked to sign and or
initial each section after each section is explained. In addition by initialing
and signing the agreement not only is the member acknowledging they understand
the terms, we are also under the impression the member understands the terms of
the agreement. Members do have the option to NOT initial the “Auto Renewal
Program” of their membership agreement if the member feels he or she does NOT
want to continue their gym membership after a certain date. Any and ALL
cancelations require proper communication of the primary member with us to be
aware of the request.

I am rejecting this response because: MY SON [redacted] HAS NEVER BEEN TO VIRGRINIA.  HIS MEMBERSHIP WAS MYSTERIOUSLY TRANSFERRED AND NO ONE SEEMS TO KNOW HOW THAT OCCURRED.  I TRIED GETTING A HOLD OF CORPORATE OFFICE TO NO AVAIL.  THE VINELAND OFFICE COULD NOT EXPLAIN HOW THIS HAPPENED AND THE VIRGINIA OFFICE EITHER.  I SPOKE TO THE OWNER OF THE VIRGINIA OFFICE AND HE COULDN'T EXPLAIN IT EITHER AND TOLD ME HE WOULD TRANSFERRED THE MEMBERSHIP BACK TO VINELAND SO I CAN CANCEL IT AGAIN.  I ALSO SENT A CERTIFIED LETTER TO THE BILLING ADDRESS BUT I AM STILL BEING CHARGED.

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Regards,
[redacted]

I worked here as an employee for 2 months. I was told I could provide group training. But after months of unaaceptable pay, was asked to not come back until I received my personal training certification. I have asked the facility to provide me with a letter that states I am no longer employed there. And I havr yet 3 weeks later to receive it. I have contacted Corporate and the issur still has not been resolved. They have treated me unrpofessionally, careless, and unfairly. I was told when I was first hired that they do not pay for the african american personal training certifications, however all of their OTHER trainers received their certification through anytime fitness.

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Description: FITNESS CENTERS

Address: 393 Washington Ave, Golden, Colorado, United States, 80401

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