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Anytime Fitness Reviews (775)

Upon initial sign up, our system takes about days to become active in all locationsAll members are informed this to activation timeframeAfter reviewing her usage, the member used her key at another location within her first days of activation, between 2/6/and 3/8/that was the only usage loggedWhen she contacted us about her key not working, we informed her again about our days processing for membership club wideWe did not try charging her new card without her knowledge, due to the fact that we cannot retrieve card information without her updating it with usUpdates are done either through the gym or our financial companyWe believe our client is disgruntled, which is leading her to make accusations on our professionalism and cleanlinessWe maintain a high degree of cleanliness in our gym, and make sure none of our equipment is out of order for more than hours [redacted] Anytime Fitness Riverwalk GM###-###-####

We recently contacted [redacted] and apologized for causing any inconvenienceWe went through the membership agreement that he signed when he joined to cover the terms of his membership and how it is set to go month to month after the agreement [redacted] was in his month to month state of his membership and had one final payment to end the membership as stated on the signed agreement (see attached in the auto-renewal portion of agreement)He provided us his day notice to end the agreement and was upset about having to make one more payment to the clubBecause of the confusion, we wanted to meet in the middle with an agreementPer ***'s request, in good faith, we prorated his final payment due to the clubWe always strive for the highest levels of customer service and will do whatever it takes within our power to make a member happyOn top of ***'s request to prorate his final payment, we mailed him a month membership gift certificate to use when the timing is better for himA month membership is valued at $and we sent this to him on top of his request for a prorated final payment to hopefully exceed his expectations [redacted] has been called and emailed about the resolution

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meAlthough I'm still not completely satisfied, as Alaina told me verbally the cancellation fee was only $when I signed up, I have agreed to pay the reduced cancellation fee Sincerely, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10513440, and find that this resolution is satisfactory to me Regards, [redacted]

I had switched clubs as I moved from Rosemount MN to River Falls WII enjoyed the anytime club in MN but the River Falls club was a disappointmentThe equipment is always filled up and there are no classes like at the Rosemount locationWhen I started up they did not make it clear it was a month contractThe only ways to get out of the contract is to have a doctors note saying you cannot work out, or move to a location that is more than miles from an anytime fitnessI switched locations and am no longer getting the service I used to have at the Rosemount locationI would think that is ground to cancel a contractPoor service and no way to get out of it

The December payment has been refunded to [redacted] It was processed yesterday and should take business days to be back on her card.Thanks [redacted]

Revdex.com spoke with the General Manager, of this location of Anytime Fitness when he called in on 5/10/at 5: He met with his staff member (who had originally denied the consumer's request) and the consumer and heard them both out The consumer did miss the deadline for notifying the gym of his intentions and the policy is that the consumer did owe the $ [redacted] for the second month It is in the contract The General Manager did call the corporate headquarters to see if a refund would be possible and it was denied He will not be able to offer a refund

Business Response to a ComplaintComplaint ID#: [redacted] Company Name:Anytime FitnessCompany Contact: [redacted] ***Company Phone:###-###-####Company Email: [redacted] Person Who Sent the Complaint: [redacted] ***Staff Member: [redacted] ***Response:In response to [redacted] complaint....In March of we had sent out a survey to [redacted] about his experience with Anytime Fitness, he responded with low ratings for the gym but continued to use the gym very frequently, we followed up via email to address his issues and correct any issues he had...we got no response from ***Then later we received the email to freeze, so we responded to freeze his account, then he asks to refund his dues that came before his freeze request, his request was deniedFreeze Request are processed when they are received, and no future payments will be taken out until agreed dateHe wrote that his doctor sent us a medical note / cancellation from his agreement...we never receivedSo we processed his account as a cancellation as he requested, all cancellations require a 30-day notice, so this would mean the Jan payment would be his final paymentHe disputed the Jan payment with his bank, and the $from 1/went back to him on 1/25...even though through the agreement he would owe as his final month, he can keep the $His agreement is cancelled with Anytime Fitness and there will be no future charges coming from [redacted] There is no billing scam, lack of ethics on Anytime Fitness, no additional charges that were not agreed upon have ever been taken.Sent on: 2/18/3:15:PM

The gym did not deceptively tell Mrs [redacted] she was required to do the cancellation at the gymThe reason we ask for the member to come to the gym is to provide both parties a receipt of cancellation by filling out the form at the gym The reason for this practice is to avoid any chance that the cancellation letter sent via mail would possibly get lost and the cancellation would not go throughBy us asking the member to fill out the form in person provides the assurance it will not get missed and to provide a receipt of cancellation (which I believed she turned down.)Again, we try to go above and beyond to accommodate any member with this policy to prevent any potential miscommunication or potential loss of a mailingUnfortunately, this has occurred over years with members "claiming" they dropped off a letter or mailed it to us when we know it just wasn't true by means of our security cameras and check in system We are sorry she feels that we purposely delayed this process with her to gain another payment but it just isn't trueAgain, she even could have called us back and told us she couldn't make it in the staffed hours we provide and we could have had someone stay a little later to get the cancellation done sooner if it was going to be such an issue

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Regards, [redacted] This business utilizes illegal and unethical business practicesThe business manager attempted to threaten my Dad if he did not pay this alleged debtI followed ALL guidelines to have the account closedI notified this business in person, via phone and in writingI moved miles away and this business now says I owe for services that I never receivedI am in the military nowThe recruiter has notified this business regarding my status and they still refuse to comply with their own policy and rules.Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I did in fact make this request numerous timesI also gave this business the attached letterAnd, my father spoke to these people a few times regarding this problem regarding their business practice of calling family members and making threatsThe Marine corps recruiter also address this issue with these people yet they continue to harass my family over this alleged debt that should have been closed outThese people have no ethics.Regards, [redacted] I was never given a copy of the contractI cannot produce what I do not have

There was a delay in processing his request due to a change in Management at the Club I left the member a voice mail this morning apologizing for the slow response to the request and letting him know that his refund for dues has been processed in the amount of $(dues of for the months of November, December, January and February) He will have the refund within 7-business days

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.The business did not even address the intimidation and bullying action of their employeeThe business needs to take no further money out of my account as due to their employee's actions I no longer feel safe going there [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

This customer rebilled on the30th of a given month, we end up fulfilling services immediately in thefollowing monthUltimately this customer paidfor months, and months appeared to have been fulfilled Rebilled > Fulfilled July > Fulfilled in AugAug > Fulfilled in SeptSept > Fulfilled in OctOct > Fulfilled in NovNov > Fulfilled in DecWhen the customer submitted the cancellation request on November 30th, we were already in process to fulfilling thecampaign for DecemberAs a gesture of good faith we have issued a full refundof $for the renewal that had taken place on November 30th, aswell as a refund of $for the renewal on December 25thPleaseallow up to to business days for the refund to be fully processed backAtthis time the SEO campaign for this customer has since been canceled

To Whom It May ConcernWe respond to this complaint as followsThe customer purchased SEO services with the understanding that they could cancel any time and would receive a prorated refundThe SEOGears policy states that customers are not eligible for a refund once services are purchasedWe did review the call and did hear the Bluehost Sales representative missold the product and provided incorrect expectationsAs the Sales agent provided Kim C incorrect information and only one month of services were used Bluehost issued a prorated refund on February 26,of $back to the card on file and cancelled the service.Furthermore we have spoken with the agent in question so this experience does not happen in the future to another customer.At this time we believe this should resolve the disputer in question.Regards,SEOGears Customer Relations

I did some further research regarding [redacted] accountThe collection agency has informed me that his account information was never reported to any of the credit bureau'sAs of this point we have taken him out of collections and there will be no further chargesWe have re-checked our files but do not have any registered mail regarding his account at the [redacted] locationIf you need further information from our collection agency I can give you a name to contact.Scott

Good Morning, I was not here when this member joined after talking to my owner we have no proof of anything that she said but I have one ahead and taken her out collectionsPlease let me know if you have any further questions

Our office was instructed to call all our past due accounts sometime around the 15th to the 17th of May by our ownerMy assistant [redacted] contacted Ms [redacted] by phone and at that time Ms [redacted] got "sassy" with [redacted] ( [redacted] 's words exactly) and refused to pay her past due balance stating that her husband had cancelled her account "A long time ago"Upon pulling up her history, we had no record of a cancellation on our endAdditionally (as in our account notes) our billing company had been leaving messages at the phone number listed on her acct several times during April and the first half of May letting Ms [redacted] know her account was delinquentWe received no phone call from Ms [redacted] in response to said phone calls at all showing concern that she had cancelled her accountThese phone calls persisted for weeks and went unanswered [redacted] did let me know about Ms [redacted] however I was out of the office for a few days dealing with a very sick dog that eventually diedI came back in during the week of May 21st (the next week but forget the day exactly) to find a note on my desk from [redacted] to call Ms [redacted] however that very evening, her husband (I believe his name is [redacted] ) called the office to cancel [redacted] accountWe typically do not allow cancellations over the phone or for one person to cancel an account for another person AND we definitely do NOT allow people to cancel who have a delinquent balance which had been the case the last time I had viewed this particular accountHowever, Mr [redacted] was very polite and upon pulling up the account history, I saw that the account had been paid and was up to date so I made an exception and cancelled the account right then and thereMr [redacted] , at that time, made ZERO mention of ever trying to cancel this account before which I would think would have been the case had he truly ever tried to do soHe was very polite and our conversation was pleasantI assumed since the account had been paid and cancelled that there was no need to call Ms [redacted] because everything had been taken care ofUntil the next day when Ms [redacted] called me and chewed me out, talking over me and not letting me explain anything that had transpired regarding her accountShe began to get beligerent stating that "my customer service sucked" and that she was "going to come down here and get her $back"At that point, tired of being insulted and threatened I hung up the phone, called my boss to let him know what had transpired and went to grab my lunch that I had already ordered from [redacted] When I returned to the office approxminutes laterI saw that I had multiple missed calls from Ms [redacted] I began to eat my lunch andwithin minutesreceived a phone call from another number requesting the name of my supervisorAt that time I knew it was a friend of Ms [redacted] 's calling to get the numberI gave it to her and let her know it was ok to call and that my manager was already apprised of the situationBy the time I had finished my lunch, Ms [redacted] angrily came into my office and began to insult me some moreShe refused to let me explain what had transpired on our end instead wanting to argue her point and state that she wanted her $I tried once again to explain that we have record of making multiple attempts to contact her about her past due account, no record of any cancellation and also that per her contract that she signed we have a day cancellation policy and that I had already spoken to her husband and took care of the whole thingInstead she talked over me, recorded me without my knowledge (I found out at the END of the conversation) and insulted me OVER and OVER againI was in the process of trying to pull up her account on the computer to show her our computerized notes showing the multiple unreturned phone calls we had made to her when she insulted me one more timeFinally I asked her to leave my office or I would call the policeShe did so and that was the last I heard from her until receiving your notice in the mail

This is in response to a complaint you received from a short term member at my gymThe person was stating that the workout conditions of the club were “unbearable” due to temperatureFirst I would like to state that the last times this person attempted to workout the temps outside were as follows in order: 73, 63, 61, 74, 75, 74, 92, 68, this information can be found on the Grand Junction weather data siteI believe this member who lives more than miles from the facility was looking for a way out of his contract because of the commuteAlthough I could have held them to their contract for year, I instead let them out after a mere monthsI did this because I don't want people in my facility that are un-happy, and clearly this was the reason for his complaintI wish him luck in his next gym, I suggest Fairbanks.Eddie E***Owner

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I cancelled my membership on 1/21/For them to say they cancelled me out is a complete lieFor their many attempts, they called once after I dropped off my key fobs and cancellation letter [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

We spoke with the customer regarding the charge and a full refund ($299.00) was issued back to his credit card on May 18, The refund can take between 5-days to post on his credit card statement

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Description: FITNESS CENTERS

Address: 393 Washington Ave, Golden, Colorado, United States, 80401

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