Apollo Relocation Services, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Indeed they called on initial arrival in October to keep telling us they would be later and later (hours late when they finally arrived) We stayed out of work because we had a morning arrival timeWe could have worked this day instead of waiting around the house held up by their delaysThis cost us a days wagesWhen it came to finally getting our property delivered, we had to keep calling to get the statusPeople would tell us they would call and keep us updated but this did not happenWe had to constantly call and stay on them to get our property while dealing with constant and blatant lies about when we would get our deliveryIt has now been days since our property was deliveredThey damaged multiple item - antique curio cabinet glass, antique marble table top, crushed boxes of crystal stemware and collectibles as well as damaging our newly installed storm doorThe delivery team was even aware of the curio cabinet and marble top table as they saw the damage for themselvesWe had insurance coverage yet nobody from Apollo has contacted us to compensate for the damages they causedThirteen days have gone by and nothingThey do not care and are full of lies and excusesThe reviews clearly show they are an awful delivery company that nobody should have to deal withThis will not be resolved until we are compensated for the damages they caused!!!
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Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because
The agent that I spoke to gave me to understand that Apollo would do the move"We will move youWe never lost a pillow."They gave me no warning and no time to check on the record of their subsidiaryThey also said I would not need to buy additional insurance because of their quality serviceThey have done nothing to help me submit any claims other than call the other company or give me their phone number The subsidiary does not respond to my contactsThey have NOT fulfilled their responsibility in a honest businesslike manner because they referred me to a bad business and absolve themselves of any responsibilityThey have kept my $1,deposit for promises and a nightmare for meYour Answer Here]
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Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I did not choose a different carrierApollo Relocation Services failed to show up and we waited six days for them to do so, and still they did not show upThey breached their contract, and were directly responsible for thousands of dollars of expenses because my household goods move was delayedI am now going to have to pay for airfare to ***, as my father is not willing to return and wait like he did for six days, and schedule a move with a different company (or in all likelihood, drive the truck myself, as all other moving companies have told me Apollo is scamming people by offering prices like that which most carriers won't even touch)I am looking at over $in expenses which Apollo is responsible forI will not hesitate to get the *** *** Attorney General involved if I have toTheir empty promises have hurt me financially, and they refuse to be held accountableTheir insincere apologies are not going to cut it
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Sincerely,
*** ***

Revdex.com:
Revdex.com should not just mediate and should also take strict action against ApolloApollo is talking only about their contract, what about VERBAL agreements? I have attached the agreement which mentions about "not-to-exceed estimate" and "day free storage"Can't their recorded phone calls be heard? Please see the various reviews against this unscrupulous businessHow long will it be allowed to cheat people? One of the links to these reviews are: ***
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
1) I know that there is a two-day window to pick up the items but during the booking process, I was told that I would get a call confirming the pidateI did get a call from the carrier 'Always Affordable' on 9/*/at 1:PM saying they will come on 9/**/After the pidate was confirmed with the carrier and also with Apollo when we called them on 9/**/2015, why should the two-day window be applicable? Does it mean Apollo has NO value for their VERBAL agreements? That is the behavior of an unscrupulous business. Apollo is talking only about their contract, what about VERBAL agreements? Can't their recorded phone calls be heard?
2) The cost went up because the carrier showed up day early deliberately to cause confusionIn this confusion, the carrier also lost/stole of our boxesInstead of bringing in dish packing boxes as agreed in the agreement, the carrier brought in boxes priced at $eachThese are all tactics to drive up the cost3) I did ask for day free storage on 8/*/around PM when the booking was confirmedAlso, this day free storage is mentioned in the agreement4) For our broken coffee table when I called, I was told that a customer service rep will call me back and tell me how to file a claimThis was on Oct *** and I still haven't got a call5) If EVERY bit of work is supposed to be done between me and the carrier what is Apollo charging me for?
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Sincerely,
*** ***

At Apollo Relocation Services, we do our best to help easethe stress of long distance moving with courteous customer services at theforefrontHence, addressing complaints or concerns of customers forcomplications that may have occurred during their moves is one of our
utmostprioritiesWe regret that our customers, *** *** and *** ***, feelthat their move was not to the caliber of our usual movesIn these customers’case, they claim that our carrier’s movers left behind the side boards to a kingsize bed that was already disassembled at the pilocation and anadditional cost for additional required services and items to be movedWhat sets Apollo Relocation Services apart from almost allof our competitors is our Quality Assurance department that reconfirms all ofour customers’ move details and answers any customer questions or concerns priorto any of their items being loaded and transported by our carriersAsexplained to the customer during our Quality Assurance process, all items thatare disassembled at the pilocation by the movers will be reassembled atthe delivery locationThese service details are also listed on our movingestimate agreement under the “This Moving Estimate Includes” details as listedbelow: “Disassembly and reassembly ofall items disassembled by movers at pick up.”Unfortunately upon pick-up, this item (the king size bed)was already disassembled and hence not reassembled at the delivery locationSincethe item was already disassembled, the movers simply loaded and moved the bedthat was on the inventory list, not including the side boards or rails that themovers were unaware belonged to the aforementioned bedThe movers had no wayof knowing additional pieces belonged to this item, unless the customerthemselves advise the movers to also load these additional piecesAs for the left behind items, “the side boards and toy box”,customer *** *** who was at the pilocation was the agent in charge ofadvising the movers what items were to be loaded and movedThe customer didhave additional items that were not on the original inventory list and henceacquired additional fees as per the agreement as stated below:“If there is an increase of items, packing services, weight/volume orlabor services added at the origin or destination to those quoted in thisagreement, the customer may be charged for those services at full tariff rates.”And: “If youare going to add additional pieces/items to your inventory at origin, or ifyour inventory pieces/items are different in weight and/or volume from what wasestimated on this agreement: Carrier’sforeman will provide you with a revised written estimate on site including allcosts necessary for your move.” As per our procedure and agreement, the movers advised thecustomer of the additional costs for the additional items to be movedTheywere aware of the costs before the items were moved and were also advised byour Quality Assurance agent that all remaining balances were to be paid by cashor postal money order since those funds are to be immediately recycled by thedrivers for food, fuel, and lodging along their scheduled routeDuring the pick-up, movers will only load and transport theitems that customers advise are needed to be loaded and movedBecause ofadditional items, customers are advised to be specific about which items in thehome are to be loadedIf any items are left behind or not loaded, they are toadvise the movers immediately upon the last walk-through in the home and beforethe moving truck leaves the origin, as unfortunately was not done by thecustomer at the pilocationWe do understand that incidences, delays, and inconveniencescan occur during moves, especially long distance moves and we try toaccommodate to our customers’ needs as best we can when those incidences occur.According to our records, we have responded to all of these customers’ callsand inquiries, but what they must comprehend is that the faults that occurredduring the moving process can and must be addressed with the carrier thatperformed their move directlyWe have continuously tried to contact thecarrier on behalf of our customer to address and rectify this problem and willcontinue to do so until we get a responseAs our dispatcher advised thecustomer, we suggest the customer to file a claim with the carrier directly inregards to compensation for the missing itemsThe customer has made her concerns aware to us through anemail received yesterday, Monday, April *, which we are now working torectifyWe have made another attempt to reach the carrier again today to tryand help resolve the redelivery of her missing itemsWe do appreciate thecustomer’s acknowledgement that it was Jack who did not properly advise themovers of all of the items to be loaded and like stated previously, we arestill working to address the issueAs always, we are here and will continue torespond to our customers’ concerns through phone by calling ###-###-#### or emailat ***Customer care is our utmost concern andwe hope to help these customers reach an adequate solution to their dilemma

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I was never told to read over the "contract" and was rushed to lock in the rate or I would loose that priceThe representative did not explain they cancellation policy as far as the deposit being forfeited, neither its clear anywhere on that "contract"The Representative failed to accurately quote the items and describe their fees or being unable to accept bags without an extra feeNowhere on the "contract" it states that bags aren't allowed and there will be an extra charge for thoseThe sales rep did not truthfully presented the information to the customer, neither disclosed that this move would be outside of their cancellation period therefore forfeiting the depositIve asked the supposedly "supervisor" Seth K*** to listen to the call and he refused and said that he trusts this repThere are no other departments that can assist within this company since its apparently owned by investors and do not care about customer satisfaction. They appear to be in the business of scamming people by forcing them to sign something they couldn't possibly read in minutes and then enforce a "contract" that was never read or understood
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Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
There was no problem whatsoever for this truck to be within feet of my drivewayThe driver was rude and it was late at night and he refused to do itI've seen numerous truck of the SAME size if not larger do the same thing for my next door neighbor.
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Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
We hired a company called Apollo Relocation Services on 6/**/for our move from Milwaukee to Houston 6/**/We signed a binding contract for $with them and were told they would do our move, but they hired Apex insteadApex showed up 6/** and disassembled and blanket wrapped our furniture, as required by contractOnce our things were loaded onto the truck, the driver told my husband in very poor English he had to sign a new contract and could not explain whyThe new contract was for $instead of the we were told aboutHe said he could not deliver our things to us if a new contract was not signedThere were additional charges that were not explained, such as "miscbulky item" for $150, and "long carry fee" for $75, despite the fact we had a sliding patio door in plain view that could have been used to get directly to the truckAgain, this was after the truck was loaded and they would not say what the bulky item was or why they couldn't have used our patio doorThey also threatened to not deliver our items if new contract was not signed, so my husband signed itThey said our things should be delivered within 4-business days, but the fine print on the back of the contract gave them up to business daysWe have called several times since then, almost weekly, and are told by the secretary that she can't see where our things are and she will have a dispatcher call us back but no one ever hasA few times we have demanded to speak to someone who can tell us something and have spoken to Sheila, the dispatcherEvery time she tells us a truck will be coming to Houston the following Monday or Wednesday, but the truck never shows up and if we are able to get a hold of Sheila again, she tells us the same thing about the following weekThey have caller ID and now know our phone numbersThe secretary answered the phone "Oh, it's you, hold on" and left us on hold for minutes on one occasion before telling us a dispatcher would call us backMonday August *** marked business days from the first available date of delivery, which was specified in our contract as 6/**/Apex has still not returned our calls or those of our attorney, and we have been living in an empty apartment with an air mattress and lawn chairs for almost months nowThey have all of our belongings stored somewhere in Chicago, and will not tell us when or if they will be delivered
We want our things delivered to us, and we are discussing litigation options with our attorneyWe do not think it is reasonable to pay $for the service we have receivedTwo months without furniture or clothing is not a reasonable expectation for anyoneNo one would agree to pay $for someone to take over months to deliver their belongings, especially given the horrific customer service we received, both from the movers as well as from the dispatcher and secretaryBottom line
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Sincerely,
*** ***

Dealing with Apollo was the worst mistake of my lifeFirst they do not tell you that they are not the actual movers they give the booking to another moving companyThey tell you that they are not the type of business who quotes one price and then it increases on the day of the move Which was another lieI asked for a wardrobe box & when I got an email from Bryan & a call from Patricia in their quality control department it was not listed I tried calling & emailing both of them & I was unable to talk to either one of themOnce they book your move they will not speak to youThen when the movers came to pick up my items they would not leave the wardrobe box without us paying extra for itThey also do not tell you that each item is counted as one example kitchen set has chairs, leaf a top & legs so this was counted itemsThey charge you for each mirror & glass shelf to be wrapped this is not mentioned when you book it, but is in the fine printThen we asked to have the items stored they do this for days free one good thing they doWe then called to have items taken from storage & delivered first they said 90% chance they could be delivered on that day then we called to confirm & they made an excuse that they did not have a truck, then after another call the called back & said they found a truck which was a jokeDO NOT CALL THIS COMPANY IT IS BETTER TO PAY MORE MONEY & GO WITH SOMEONE ELSE

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Now Apollo is just straight up lyingHALF OF MY THINGS were delivered on the *** business day, NOT the *** like they're claimingFrom June ** to July *** is business daysHOWEVER, the other half of my things are still MIA because they were SOMEHOW LEFT BEHIND IN NEW JERSEYI don't even know why my things went to New Jersey and sat in a warehouse for weeks before they even began to make their way to LouisianaI WILL FIGHT THIS FOR MONTHS AND YEARS IF I HAVE TOThis company liesThey have swindled me out of my money, told me they had an A+ rating from the Revdex.com and still have not delivered HALF OF MY THINGSTHE CUSTOMER IS ALWAY RIGHTI have worked customer service jobs since I was years old and when a customer tells you you're wrong, YOURE WRONGI am a pharmacist, if I made my customers wait almost months for their medications, they'd be dead! Delivery of only HALF OF MY THINGS does not count I have now had to spend money on new clothes, kitchen utensils, pots and pans, etc because THIS COMPANY COULD NOT DELIVER ON TIMEI AM STILL WAITING FOR THE OTHER HALF OF MY THINGS AND IT IS NOW BUSINESS DAY I don't think anyone at this company would appreciate being treated like this of they were in my positionTHE CUSTOMER IS ALWAYS RIGHTDELIVER THE REST OF MY THINGS AND GIVE ME MY $BACK OR I WILL SUE YOUI have never dealt with such an incapable, ignorant, companyJust deal with the fact that you have lied to me on multiple occassions, failed to deliver my things in a timely manner and give me my money back
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Sincerely,
*** ***

Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
We did not cancel the move at allI have a message on my answering machine to prove thatThey sent the movers on the wrong day and they tried to swindle my daughter out of in cash additional moneyi called in the morning and told them of what happened when the movers leftThey gave optionsThe one they chose was they couldn't fit the furniture on this day without more moneyI talked to *** who was suppose to reschedule another mover and I waited for her to callShe did notWe booked a Penske truck ourselves and moved that day as we had to vacate the apartment Her response is a blatant lie and if you look at the reviews this is common practice for themWe tried everything but were met with negative responses to everything.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The verbosity of the company's response is actually laughableSo, if you make it sound official, is it any less *word redacted*? Hmm! *** *** and *** *** actually want you to believe that I simply FORGOT to mention a six foot pound oak armoire sitting in the middle of my living room on my original bid - the one I described to *** IN DETAIL as "weighing a *** ton," and that he simply documented as being a "cabinet." The keyboard that they mentioned is a children's toy that weighs about as much as my cat - to be fair, let's say pounds, and the stand is maybe about 5# moreAnd, that's not exactly furnitureI do NOT have a headboard OR a footboard - I have one twin sized daybed with a trundle that I also disclosed when I got my original bid - the one they simply described as two twin mattressesSo, let's cut through the *word redacted* and get to the facts that these men have failed to even address in their response to me, shall we? Fact one, I requested to cancel my contract and be issued a refund, in writing, three times and was refused, (see attached PDFs)All three requests were submitted less than hours after I was cooerced into booking this job under pretensesPoint in fact, one was submitted less than hours after the first conversationFact two, *** *** failed to adequately document the contents of my household - something I repeatedly tried to point out in a subsequent conversation with *** ***, (Here's what I said to him: "based on the quotes I've gotten from other companies since I first spoke to you, I believe that you are not adequately documenting the size and scale of my household, and I'm afraid that my quote will dramatically increase in price once the movers arrive")Each of the with other companies I spoke with were far more thorough in asking pointed and detailed questions about my belongingsThe response I got from *** *** was to say that "it doesn't matter how accurately they document my items because they far overestimate the weight so that the quote will cover anything they might have missed." I'm paraphrasing based on recall, but you get the ideaFact three, Apollo moving is accusing me of "adding items" after the factNice tactic - I believe it's called "blaming the victim to cover your own *word redacted*." Unfortunately, there's zero truth in itI did nothing of the sortIn fact, I was so worried about the lack of thoroughness in documenting my household, that I sold my washer and dryer to try to offset the cost I was anticipating when the movers showed up to stick it to me, and stick it to me is exactly what they didNice!So, no, I don't accept the response from this vendorThey used a classic aggressive used car saleseman approach to bully me into accepting the deal, when they should have let me walk away as I respectfully requestedBait and switch tactics are a low down dirty way to do business - BAD FORM - shame on Apollo for their underhanded methods and refusal to take responsibility for their rotten attitude!!! With every fibre of my being I believe that companies of this calibre do not deserve to be in business, nor do ANY companies that prey upon consumers using unethical and shady predatory practices like this company
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Sincerely,
*** ***

We apologize for any inconvenience to the customerHowever it is clearly stated in the agreement that the price is able to go up, please take a look: Customer has selected a BINDING NOT-TO-EXCEED priceTotal costs will not exceed the estimated cost; detailed in the list of pieces, for an estimated weight/volume listed in the “Relocation details” of this agreement, providing that customer provides Apollo Relocation Services Incwith an accurate description of the items that are to be moved, and the services that need to be performedIf there is an increase of items, packing services, weight/volume or labor services added at the origin or destination to those quoted in this agreement, the customer may be charged for those services at full tariff rates
If the customer has questions or concerns we advise and await for her call at ###-###-#### where on of our representatives can assist her

We regret that our customer, *** ***, feels that her move was not to the caliber of our usual movesWhile we apologize for any inconvenience to this customer during her move, we have tried several times to contact this customer to address her concerns but to no avail.What sets
Apollo Relocation Services apart from almost all of our competitors is our Quality Assurance (QA) department that reconfirms all of our customers’ move details and answers any customer questions or concerns prior to any of their items being loaded and transported by our carriersThis customer was called for the QA process on 5/**/15, days prior to her pick-up date to revise any items on the inventory that was necessaryDuring that call, the customer has a chance to add any additional items, volume or weight to their inventory so as to avoid any additional charges at pick-upBelow are the notes from our file during that call and what was reviewed with the customer, including additional costs and truck access."05/**/12:00:pm ***- QA : ADDED WEIGHT 3083lbs-3889lbs, EXPLAINED DAY WINDOW AND WILL BE CONTACTED BY DRIVER, VERIFIED ADDRESSES AND CONTACT INFO ALONG WITH TRUCK ACCESS, WENT THROUGH INVENTORY CLEARLY AND GAVE PACKING TIPS, UNDERSTANDS ANY CHANGES MADE AFTER TODAY SHALL BE TAKEN UP WITH THE DRIVER DIRECTLYEXPLAINED BALANCE INFO AND METHODS OF PAYMENT"In regards to her delivery, as per our carrier, they were going by the customer's First Available Delivery Date that was placed on the paperwork upon pick-up, our dispatcher and office called this customer several times this week to address this concern and possibly reimburse her for the storage costThe customer refuses to answer to our calls or voicemails, as evident by our file notes below:"05/**/03:29:pm ***- called customer several times to address issue in regards to Revdex.com complaintCustomer not answering."Our offer still stands in regards to the help with the additional storage costs, should the customer return our callsWe invite the customer to give us a call at ###-###-#### to help file a claim or address this concern directly with usWe're always here to help our customers and answer their questions. Customer care is our utmost concern and we hope to help these customers reach an adequate solution to their dilemma

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have been asking for my invoice every single I call two or three time a day since they delivered, they haven't send me the breakdown for what they charged me, I din't know what they are charging me forAnd I've been calling to ask for a complaint form for the things they broke, they just don't answare the phone
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Sincerely,
*** ***

At Apollo Relocation Services, we do our best to help easethe stress of long distance moving with courteous customer services at theforefrontHence, addressing complaints or concerns of customers forcomplications that may have occurred during their moves is one of our
utmostprioritiesWe regret that our customer, *** ***, feels that their movewas not to the caliber of our usual movesIn these customers’ case, they claimthat our carrier delivered his items earlier than the promised date and thatthere were missing items in his deliveryAs per our carrier’s notes on the file, they confirmed withus that they called the customer prior to his storage date being up and advisedhim that a truck was on its way to his route AND ASKED the customer if he wouldlike to be delivered earlierThe customer said that he would like to bedelivered earlier and hence the customer’s items were loaded onto that truckand delivered as promisedHad the customer said no, his items would’veremained in storage and placed on another route later on when his storage wasupAs per our carrier, they delivered as the customer requested- earlier thantheir estimated delivery to accommodate to the customer and their routeAccording to our records, the customer has never called ussince their pito inform us of ANY issue or concern that arose betweenthem and the carrierWe have a customer service department that can addressany issue for customers before, during, or after their movesAs the companythat they made the reservation with, Apollo Relocation Services can serve as anintermediary and help to address their concernsWe advise this customer tocall our customer service department to help address the missing items issue,as we will help them file a claim with the carrier for proper compensation ofthe undelivered items As always, we are here and will continue to respond to ourcustomers’ concerns through phone by calling ###-###-#### or email at***Customer care is our utmost concern and wehope to help these customers reach an adequate solution to their dilemma

We apologize for any inconvenience to the customerHowever the customer was not charged $The customer was charged an
additional $for extra packing that had to be doneThe customer was not without her items for (4) weeks eitherThe customer was picked up on January ** 2016, and then she set up a first available delivery date of January *** The customer was delivered on February * 2016, which was definitely agreed uponIf the customer has any damaged items she can file a claim through the carrier at ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:As
As I stated in my last response, I need to leave this complaint open until I receive a reasonable & appropriate response and offer from Apollo and/or the actual moversTherefore, this case is still "unresolved." I appreciate the fact that you are continuing to look into the issues I raised
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Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[I don't accept their apology, I expect a refund]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[There has been no resolutionIt has been months since the pickup and an extra $added to an already $Nothing has been delivered or the rest of my things picked up in Columbia, Mo that was left behindThere was no new estimate given until too small of truck was loadedThere has been no negotiation only threats that I will not be getting any of my things until I pay money in advance and even more to pick up items left in house now being occupied in Columbia, MoThey say if I don't pay my things will be auctioned offI have paid over $and have nothingI have been living in a house for months with no furniture or household goodsI have had to spend more money to buy things that I already own and people in previous house want my left behind furniture removed from their houseThere has been no resolution or negotiation only threats and empty promisesA complete bait and switchGet contract signed and the job was finished.Your Answer Here]
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Sincerely,
*** ***