Apollo Relocation Services, Inc.

Review: Hello,

I am a customer of Apollo Relocation Services. I would like to bring to attention a reoccurring and thus unresolved problem that I, and two other involved parties, have been experiencing.

We utilized Apollo Relocation's services for a move in October 2015. Our household good were picked up on October **, 2015, with the cited delivery date of October **, 2015. On October **, we had not received our items, not the customary 24 hour telephone call that would indicate the delivery window. I contacted Apollo Relocation's office and spoke with their Customer Care department. We were told that we had paid the contracted moving service with a personal check, despite having been told that personal checks were an unacceptable form of payment. We paid, in full, with cash and a money order (of which, I retained the receipt for). We were told that our items were still in storage, and that we could expect them within 2-3 days of October **, 2015 - the day that we made first contact.

On October **, 2015, myself and the involved parties (also customers of Apollo Relocation and the contracted movers) had not received any further information, nor our items. It was indicated to me by the primary contact and contract holder with Apollo Relocation, that after she had signed their contract, she was unable to access it for further review. This is more than alarming to us. Furthermore, our items were not delivered by October **, 2015. Nor the following day, and when I contacted Apollo Relocation once more, we were told that we could expect our items within the week. I write this message on October **, 2015. Two days prior, I had contacted Apollo Relocation, speaking once more to their Customer Care department, and was told that we could expect our items to be delivered on Friday. Now, we are being told (once more) that despite that the contracted movers had "loaded" our shipment on October **, 2015 for delivery on October **, 2015, they had experienced an unexpected delay.

These delays are constant and repetitive, and myself and the related parties have grown disillusioned with Apollo Relocation's services and the unresponsiveness of the contracted movers. We are given a date for delivery, and each time, we have not received our shipments in question. Apollo Relocation and their contracted movers have both our money and our household goods, with no indication that they will deliver them at any point, and we do not have access to the contract to review any guarantees for delivery window. This is frightening and we fear for our items and resent the treatment. I have requested records, in writing, from Apollo Relocation regarding the conversations I have held with them, but have been refused and referred to the contracted movers -- who, I reiterate, are largely unresponsive.Desired Settlement: I would deeply appreciate that we receive access to the contract that we signed, so that we may further review the agreement that was brokered between ourselves and Apollo Relocation. Furthermore, we would like our items immediately delivered to us. We are not seeking refunds or reimbursement, we only want our shipment, without any more extensions of delivery date.

Business

Response:

We do apologize for any inconvenience. We are not able to find any records of the customer, can you please tell the customer to provide a job number or phone number associated with her profile.

I just wanted to take the time to thank Apollo Relocation Services and their team of movers. I was promised that I would have no surprises on the day of the move and it was true. I heard all of these horror stories about getting charged extra on the day of the move but Apollo made sure I didn't experience a move like that. The movers were nothing less then gentlemen and were quick and professional. I highly recommend Apollo to anyone moving long distances. Thank You Apollo!

Review: The moving date that was on the contract was changed a few days before move. They had us wire the deposit since we couldn't be there. On arrival they didn't pick our items, due to no one being available to sign for it. I wanted to reschedule for the next day. We called multiple times no one has called us back.Desired Settlement: We want our money back.. We never agreed to get the date changed in the first place. We had agreed on a certain date.

Business

Response:

We attempted to provide the service however the client choose not tobe present or have a representative their to sign for the shipment as per Transportation statutes dictate so the movers were unable to perform the service and isince it was the clients mistake we cannot refund the deposit which was used to cover expenses of dispatching the movers.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Your business failed to make arrangements for the date stated on the contract, your business failed numerous times on calling us back to reschedule. there was $1,303.25 wired to your business, per your request. This money has not been refunded to us neither. Please send me the original contract as well.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becauseI have not being able to communicate with the carrier. I called numerous times for Paula, I have been unable to reach her. We have not received a refund.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We apologize for any inconvenience to the customer. As per the carrier, they have wired the money back to the customer. We advise the customer to give us a call so a customer care representative can further assist them. The customer can reach us at ###-###-####, thank you.

Review: When I first contacted Apollo, I was told that my belongings would be picked up either on the [redacted] or on the [redacted] of June with the understanding that my move in date was the [redacted] from Apollo assured me that my belongings would be delivered by the [redacted]. I was also told that I would receive a call within 24 hours of the pick up date from the driver about the specific pick up time. I didn't receive a call until I called to inquire about when it would be picked up. When I followed up after reviewing my estimate, I was then told it would take 2-3 days to be delivered but no more than 5 days. The moving company told me they would arrive between 9-10 am but they did not arrive until a little after 10:30 am where he then had to complete paperwork that took a very long time. They claim they were not informed of my move until the morning of and hence the delay. Due to them not being finished on time, I ws unable to pick up my keys to the new apartment which resulted in me getting a hotel for the night. Although I infirmed [redacted] that I had a glass top and a dresser with a mirror, I was informed on the pickup date that it was my responsibility to pack those items or pay an extra $27 each. I was also informed by the movers that I would not be receiving my belongings for up to 21 days although I had been told differently several times. I arrived at the new apartment on Sunday and was unable to reach Apollo or the movers until Monday when I learned that they did nkt even have a timeframe for my delivery as they had no drivers available. I was told to contact the movers and explain the situation. I left several voicemails to no avail. When I finally reached them on Tuesday, I was told it would definitely not be in the next 2-3 days as I had been promised. I again reached out on Thursday and was told very rudely that my belongings would arrive between July [redacted] and [redacted] but with no guarantee. When I inquired further about why they made so many assurances when it was unlikely, once again I was rudely told that by DOT standards, they reserve the right to deliver up to 21 days. As of now, I am sleeping on blankets on hardwood floors and ordering out all the time because I have no means of cooking. All my clothes are also with the movers since I was under the impression they would be delivered within 3 days.Desired Settlement: I would like my items to be delivered to me within a reasonable amount of time or ASAP. I would also like to be compensated for this gross inconvenience and the additional hotel and food expenses I have incurred due to their dishonesty through a reduction in the final payment to be made upon delivery. I would also like them to discount the additional $54 incurred as a result of misinformation from Apollo regarding the mirror and glass top table.

Business

Response:

Our carriers do their best to deliver the goods as quickly as possible. Long distance moves do take time and that is disclosed on the paperwork. Estimated time frames are clearly stated and on the bill of lading contracts from the day of pick up it also indicates that the carrier has up to 21 business days to complete interstate moves. Our estimates also clearly indicates that glass and fragile items will need to be packed and unless that packing is specified the client will be charged accordingly for packing materials and labor. The client is responsible for reading and understanding the quote prior to electronically signing it.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Several times I was told by both a representative and a dispatcher that I would receive my belongings under 21 days, just as I was assured packing was included in my estimate. It was rather deceptive.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I would advise that you ask your representatives not to assure clients of specific delivery dates.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We apologize for the misunderstanding but we do disclose the delivery windows on the estimate and we have our clients confirm that they understand the terms and conditions including the delivery window.

Review: My wife and I decide to move to South Carolina which was a dream for us to get to a warmer climate while we are still young enough to work down there and build a home to retire in. we contacted several moving company's and decided on Apollo because as we found out they are the pretty good at conning you. they pretty much hounded us with kindness until we agreed to sign with them, one they get your deposit things start to go down hill. They promised us a pick up date one of two once we got confirmation of the day it would be I made arrangements to fly back up to Michigan once there the moving company that Apollo hired called me and changed the date that company was called ( Budget moving and storage LLC ) also out of new York. When this happen I called Apollo to get it fixed and they told me it was out of there hands. So here I am with a moving company that shows up at 8 am and tell me it will take three hours NOT it took them seven hours to load the truck when they were done the handed me a bill for $ 1000.00 more then Apollo told me it was going to be they re taped every box I already taped and charged me for that I did it ahead of time to save money. I called Apollo who told me they would handle it and did NOTHING when I called them back they would not answer the phone I kid you not I called three times then I called from a different number and they answered the phone and told me there was nothing they could do. Now understand they gave me such a sell job that were are very experienced at every part of the moving process when I raised about the weight they told me straight they were right and my concerns were not valid. Well a week later I received a call from the mover that the weight was 2500 pounds higher then what Apollo told me and that there would be additional cost again when I called Apollo they had no resolution what so ever. Now at this time our stuff has been in storage since 3/**/15 it now 5/*/15. So finally moving day to our home in South Carolina I called two weeks ahead of time as I was told by Apollo and [redacted]n order to get my items on the date I wanted them. Well three days before the promised date my wife says maybe we should call just to make sure so we did and were informed that our stuff would NOT be there when it was promised it would in fact be there five days later again I called Apollo and explained what was going on and that me daughter came down here to help us based on those dates and again Apollo gave us excuses and did nothing. So now here we are the [redacted] of May and it 3 in the afternoon and I call Apollo to find out where the movers are only to be informed that they are not coming but will be there the next day no point to calling Apollo the next day the movers called at 5 , 7 and pm to say they would be there at 9:30 then at 9;30 asked if they could come the next day at 6 am I told seven would be better the wife and I tired he said he would call his dispatcher. Well his dispatcher called me and threaten to keep my stuff up to thirty one days if I didn't let the guys deliver it at 10;30 at night at this point I said fine it took them three hours to unload and I put the bedrooms back together its now 1:45 in the morning and I start looking at the furniture and mattress and find grease on them and the mattress are wet in many areas now there is nothing I can do because Apollo is not returning my calls and the moving company is long gone and they will not unload your goods until you pay. I have called since the movers left with no return call what so ever. Do not use this company they sell you on how much cheaper they are and then feed you to the wolfs all they cared about is their share of the money I would give this company -5 star rating . I have stuff damaged that can not be replaced on the pick up and the delivery and when I called Apollo they simply blew me off they had no interest in hearing about it what so ever . These people simply and constantly ignored our issues they should be forced to close. simply for their lack of compassion in an already stressful situation of movingDesired Settlement: I have three mattresses that have been damaged a love seat that has grease on it a missing head and foot board to a bedroom set that is sixty years old a broken tee cup holder which can not be replaced a 6 foot step ladder which is missing. a grass seed spreader that is missing I am requesting a full refund for all of the services in which this company supplied. The one mattress alone is $2500.00

Business

Response:

We regret that our customers[redacted] and [redacted], feel that their move was not to the caliber of our usual moves. Unfortunately upon pick-up, the customer's items were not to the standard weight of our normal estimation. As per our agreement with the customer, if there is an increase in items or weight upon pick-up, they will receive a revised written estimate and may be charged at full tariff rates as stated in the clauses below:“Customer has selected a BINDING NOT-TO-EXCEED price. Total costs will not exceed the estimated cost; detailed in the list of pieces, for an estimated weight/volume listed in the “Relocation details” of this agreement, providing that customer provides ApolloRelocation Services Inc. with an accurate description of the items that are to be moved, and the services that need to be performed. If there is an increase of items, packing services, weight/volume or labor services added at the origin or destination to those quoted in this agreement, the customer may be charged for those services at full tariff rates.”While there was increase in price, the carrier still honored our discounted moving rate and kept the customer’s additional items and weight at the same rate. We do apologize for the delays in the customer's delivery. Unfortunately, many delays can occur in the transportation industry due to traffic, weather conditions, mechanical malfunctions, and even other customers delaying routes. While we can't do anything about the delays in delivery at this point since the items were already delivered, we can help this customer file a claim for the damaged and missing items. We invite the customer to please call us at ###-###-#### to speak to one of our customer service reps to help file a claim against the carrier for proper compensation. As always, we are here to serve our customers and help address any of their concerns or questions. Customer care is our utmost concern and we hope to help these customers reach an adequate solution to their dilemma.

Review: We contacted Apollo on 6/**/15 for our move from Milwaukee to Houston for 6/**/15. I initially spoke to Christine and was specifically told they were not a broker, they were a moving company. She sent me a link to their yellow pages reviews to show their 5 star rating. Interestingly enough, every day several reviews are posted with glowing reviews that sound identical. It looks to me like they are posting their own reviews. I was told our things could be delivered within 1-8 business days. My husband then called back and talked to Napoleon in my presence. Napoleon told him that because of DOT issues they have to say a maximum of 8 business days, but that it would probably be 2-3 business days, with a maximum of 3-4 business days. We were given a "binding moving estimate" of $2096.66 after going through a very thorough inventory, and at no time was it mentioned that they were a broker, that we would actually be getting serviced by a different company, and that we would need to sign a different contract. The online contract we signed with an electric signature specifically showed 1-8 business days for moves to Texas. The contract was signed through an email link, and no copy was initially sent to us. We were able to access the contract by hitting the link in the email.We paid Apollo a $600 deposit by credit card on 6/**/15. On moving day, the company they hired called 4-5 hours before arrival instead of the agreed upon 24 hours. They did the agreed upon disassembly and blanket wrapping of our furniture, as specified in the contract, and after every thing was loaded onto the truck they informed us they would not deliver our items unless we signed a new contract, that happens to be for almost $500 more than our so-called binding estimate. When we called Apollo about this, they said we should have gotten a new contract before allowing [redacted] (the company hired by Apollo) to move our things onto the truck. Again, we were originally told Apollo would be handling our move and no one told us we would be forced into a new contract, so we had no way of knowing we should have signed it before letting them load our things onto the truck. We called Apollo on several occasions as more and more time passed without our things being delivered, and their customer service representatives were extremely rude, telling us that they have no idea where our things are and that they have up to 10 business days to deliver. We decided we wanted to take another look at the contract so we clicked the link in the email and it now said "This job is booked! Contact customer service." We called and asked them to send us a copy of the contract and now suddenly the email contract shows 1-20 business days. It specifically said 1-8 business days originally, so I believe the contract was changed, but I recognize there is no way to prove that. However, even if the original contract guaranteed 20 business days, we are now on business day 34 as of August [redacted], and we still have not received any of our items and cannot get an answer from either Apollo or [redacted] as to when or if our things will arrive. We have been living in an empty apartment with almost no clothes and only an air mattress and lawn chairs for almost 2 months now, when we we were originally told we would receive our things within 8 business days at the most. Apollo now says they have nothing to do with it, they are just the broker, but their deceptive sales practices are to blame. They flat out lied about delivery dates, about not being a broker, and I'm reasonably certain they changed the original contract.Desired Settlement: We think that we should not only receive a refund, we also think this business should be investigated for fraud for lying to customers and changing terms on contracts.

Business

Response:

We apologize for the inconvenience there may be to the customer. It is a completely false statement to suggest we change our delivery spreads in our contracts. The contract has always been and has remained with the same delivery spread of 1-20 business days since this the time allotted by DOT regulation. Because of DOT regulation, that contract cannot and is not changed. Our employees do not have access to change details of the terms and conditions of the contract, only moving details. All of our practices, terms, conditions, and policies are explicitly written out in the agreement and must be checked off that a customer had "read, understands, and agrees" to the terms. We advise the customer to reach out to our office and speak to a customer care rep that can further assist them in their delivery process.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

We hired a company called Apollo Relocation Services on 6/**/15 for our move from Milwaukee to Houston 6/**/15. We signed a binding contract for $2096.66 with them and were told they would do our move, but they hired Apex instead. Apex showed up 6/** and disassembled and blanket wrapped our furniture, as required by contract. Once our things were loaded onto the truck, the driver told my husband in very poor English he had to sign a new contract and could not explain why. The new contract was for $2542 instead of the 2096.66 we were told about. He said he could not deliver our things to us if a new contract was not signed. There were additional charges that were not explained, such as "misc. bulky item" for $150, and "long carry fee" for $75, despite the fact we had a sliding patio door in plain view that could have been used to get directly to the truck. Again, this was after the truck was loaded and they would not say what the bulky item was or why they couldn't have used our patio door. They also threatened to not deliver our items if new contract was not signed, so my husband signed it. They said our things should be delivered within 4-5 business days, but the fine print on the back of the contract gave them up to 30 business days. We have called several times since then, almost weekly, and are told by the secretary that she can't see where our things are and she will have a dispatcher call us back but no one ever has. A few times we have demanded to speak to someone who can tell us something and have spoken to Sheila, the dispatcher. Every time she tells us a truck will be coming to Houston the following Monday or Wednesday, but the truck never shows up and if we are able to get a hold of Sheila again, she tells us the same thing about the following week. They have caller ID and now know our phone numbers. The secretary answered the phone "Oh, it's you, hold on" and left us on hold for 10 minutes on one occasion before telling us a dispatcher would call us back. Monday August [redacted] marked 30 business days from the first available date of delivery, which was specified in our contract as 6/**/15. Apex has still not returned our calls or those of our attorney, and we have been living in an empty apartment with an air mattress and lawn chairs for almost 2 months now. They have all of our belongings stored somewhere in Chicago, and will not tell us when or if they will be delivered.

We want our things delivered to us, and we are discussing litigation options with our attorney. We do not think it is reasonable to pay $2500 for the service we have received. Two months without furniture or clothing is not a reasonable expectation for anyone. No one would agree to pay $2500 for someone to take over 2 months to deliver their belongings, especially given the horrific customer service we received, both from the movers as well as from the dispatcher and secretary. Bottom line

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We apologize to any inconvenience to the customer. As stated in our contract, Apollo Relocation Services does not guarantee delivery date;Based on the load and mileage of your move, delivery may take anywhere from 1-20 business days. West coast 1-20. Mid-west 1-20. East Coast 1-20. These estimated windows begin on the first day of the shipper’s availability. Goods may be warehoused before delivery. Any situations on delivery such as, no delivery before or after a certain time, or no weekend delivery may cause your delivery schedule to go past the estimated time and may incur additional fees. In the event of any conflict between the Bill of Lading and the terms of any estimate, the terms of the Bill of Lading shall control. The estimated price listed on this agreement is based on a flexible schedule as well as accessible conditions at both pickup and delivery locations. Estimated time of arrival is determined by many factors beyond the control of any carrier and Apollo Relocation Services Inc. such as traffic, weather, mechanical, and any acts of God.We advise the customer to reach out to us, so one of our customer care representatives can further assist them.

This business is beyond fraudulent. They are a broker, and hire other companies you know nothing about, to move your things. They do nothing other than pretend to be professional, knowing that they are going to screw you. I was originally quoted $3950 to move from MD to FL. They were due to come on 8/** to pick up our belongings. After calling many times throughout the day, we were told they would not be arriving until the next day, but would be there before 9am, at the latest. They finally showed at 11am. We had booked a train to Florida, and had to leave by 11:30 at the very latest, just to barely make our train. Therefore, we had to have a relative be present for the loading of all of our things. We got a phone call, saying "What do you want to leave behind? You are out of space." They were even unwilling to take all of the things on the contract, because they didn't appropriately account measurements. So, we ended up having to pay an additional $2400, just to have the majority of our stuff loaded. We had to have our relative decide what was worth moving or not, I didn't think the stress and frustration could get any worse with these people. I was wrong. The truck was supposed to be a direct delivery. We expected it the next afternoon/evening. We called to find out a time, and was told that the truck was not coming. That all of our belongings were stored in a warehouse in NJ, and would be delivered in 4 days. Having nothing but some clothes, we had to go and purchase blow up mattresses, cookware, a crib for our infant, lamps, chairs, etc., just to be able to live. We followed up on the day our stuff was supposed to arrive, to find that it was never really scheduled to come that day. They said they wouldn't deliver anything until they had a full 18 wheeler full, and then it would leave the warehouse and drop off. I was beyond irate, and these people had lost any respect and professionalism they once had. They pretty much told us to deal with it, that these conditions were listed in the contract (not exactly) and to take it up with the anonymous company THEY commissioned the job out to. So we went another week, with barely any belongings, a few change of clothes and the items we bought. We have a 6 month year old and 3 year old. If it had been just my husband and I, I would have probably handled it better. But these frauds, these con artists that just sit at a computer messed with my kids, their well-being and made what was already a stressful experience, a traumatic adjustment period for our children, not having one thing that was familiar to them. Once our belongings were finally delivered, we had many damages. They also came in a box truck, there was no 18 wheeler. We had items missing, including an almost brand new bike with an infant seat attached, an expensive men's watch, and much damaged furniture. The men who delivered our furniture, that worked from the subletted company, got paid a mere $100/ day. Then, to complete a claim for damages was also a wild goose chase. You call this person, ate told to call another, then send over email, etc. All smoke and mirrors, another scam. All in all, we paid $6000 to have a moving truck come a day late, leave some of our belongings behind, store our stuff in a warehouse without our consent and hold it hostage for almost 2 weeks, and upon delivery, many items broken, damaged or missing. We also spent about $1000 in purchasing thing we already owned, but couldn't go without, ie: a crib. I would never wish this experience on anyone. Please do yourself a favor, investigate who you hire, stay away from brokers and DO NOT HIRE APOLLO!!! They are smugly ripping you off, and once they have your things, they have you right where they want you, they take your money, and then they drop you. Please beware.

Review: I accepted a new job with my company and had to move from Boston, MA to Charlotte, NC by * January 2016. I contacted Apollo Relocation Services (Reference # [redacted]). The quote came in at about $1,300. I prepaid $500 and was told the balance would be due in cash on pickup. I scheduled pickup for after ** December 2015, and was told I would get a call 24-48 hours prior to pick up.

Issue Number 1: Notification of pick up came less than ** hours prior to pick up. The sub-contracted company that Apollo engaged for my move called me the night before, and the movers were there the before 9 AM the following morning. Pick up actually occurred the morning of ** January – a Sunday.

Issue number 2: Expected to pay a balance of $500. Was told that due to the cubic footage of the items in my 1 bedroom, 900 sq. ft. apartment that the balance was $1,381.68 and that ½ of that would be due at pickup (cash or check) and that the other ½ would be due on delivery (cash or check). I paid the $690.84 via check at pick up. I was told verbally that my items would be delivered in 6-8 business days.

Issue Number 3: I informed Apollo (and the sub-contracted movers at pick up) that I had to be at work in Charlotte on * January 2016, and as such my items would need to be delivered before that date. I called many times to follow up and was told the driver was en route and would call 24-48 hours prior to arriving at my new apartment. The movers actually called me at 2 PM on Friday * January 2016, to let me know they would be there at 5 PM THAT SAME DAY. I’m an executive at a large bank so that type of notice is just unacceptable, and not what I was promised. Nevertheless I dropped everything – had my assistant cancel all my meetings for the late afternoon that day. I arrived at the apartment at 5 PM and waited. The movers finally showed up at 7 PM that evening.

Issue Number 4: The movers stated they could not accept a check or a money order. The also stated that I owed them $690.84 as the balance for the move plus an “elevator fee.” I argued with the moving company supervisor, and agreed to pay $550.00 plus the elevator fee (I think, it may have been more) for total of $650.00. So the movers unloaded my boxes. When they had finished unloading it appeared to me that some boxes were missing – I asked them if it was all there and they assured me it definitely was. I went to an ATM, and paid the movers $650 in cash.

The movers left. I unpacked and started to realize that many of my items were missing to include the following:

1 Microsoft Surface Pro

1 HP Laptop

1 Soda Stream

40 Brooks Brothers Shirts

35 Brooks Brothers Ties

20 Belts

Additionally ½ of my dishes and my Butcher Block had been broken by the movers.

Issue Number 5: I called the movers and they confirmed that I had additional boxes from my move on their truck. They said they would come back the following day. They could not give me a time but said they would call. So I woke up on Saturday * January and waited for my movers to come. All day. I called them maybe at 3 or 4 PM ET, and they said they would be to me between 5 and 7 PM that evening. I continued to wait. They never called and never showed up. I called again that evening and they indicated they would be there the next day – Sunday * January.

Issue Number 6: I woke up on Sunday * January and waited for the movers. Again. For the entire day. They had initially said they would be back there by 2 PM ET that day. Around 3 PM I contacted them and they indicated that they would be there between 5 and 7 PM. So I continued to wait. They never called and they never showed up. I called them again directly at around 9 PM ET that evening and they indicated that they could not come that day, but they would come back the following day – Monday ** January. I indicated that day would be hard because I had to work and could not be on call, but the movers assured me that they would be at my apartment at 6:45 AM and would be completed within an hour or so as the remaining contents constituted only 1 load/ride in the freight elevator.

Issue Number 7: I woke up on Monday ** January at 6 AM, got ready for work and waited for the movers. Again. Until about ** AM ET. They never called and never showed up.

Issue Number 8: On Monday ** January I called Apollo Relocation Services and explained the situation, and my dissatisfaction with their service and the sub-contractor. I asked them to resolve the situation. They put me on hold for a few minutes, and then came back on the line to tell me that they had spoken with the carrier and that they would be reaching out within the next week to schedule delivery. I contacted the carrier directly and they also indicated that would be reaching out within the next week to schedule delivery. They never called and they never showed up.

Issue Number 9: On Saturday ** January I called Apollo Relocation Services (Deana) and explained the movers had again not called or shown up as promised, and that I was dissatisfied with their service and the sub-contractor. I asked them to resolve the situation. Deana put me on hold for a few minutes, and then came back on the line to tell me that they had spoken with the carrier and that they would be reaching out within the next week to schedule delivery. The movers never called and they never showed up.

Issue Number **: On Friday ** January I again contacted Apollo Relocation Services (Deana again) and explained the movers had again not called or shown up as promised, and that I was dissatisfied with their service and the sub-contractor. I asked them to resolve the situation. Deana put me on hold for a few minutes, and then came back on the line to tell me that she was trying to get in touch with the carrier and that she would have to call me back. At some point during the same day she left me a message on my mobile phone, asking me to call her back. At 6 PM that evening I called back, and Deana indicated that Apollo had spoken with the carrier and that they would be reaching out within the next few days to schedule delivery and that I would get 24-48 hours’ notice. The carrier contacted me at 7 PM on Tuesday ** January to let me know they would be at the house between 9:30 and **:30 AM the next morning (today, Wednesday ** January 2016). I said that I had to work and asked if they could be there by 9 AM. They agreed to shoot for between 8:30 and 9:30 AM on Wednesday ** January 2016. I again waited until **:30 AM. The movers never called and they never showed up.

Issue Number 11: On Friday ** January (see above) when I contacted Apollo Relocation Services (Deana again) I had indicated that while I really did appreciate her efforts I wanted to speak to a senior support staff member – a Director or VP. Deana indicated that because it was 6 PM on a Friday that would not be possible, but she would have someone call me on Monday ** January 2016. Nobody from Apollo ever called me on Monday ** January 2016.

Issue Number 12: On Wednesday ** January I again contacted Apollo Relocation Services (Jessica this time) and explained the movers had again not called or shown up as promised, and that I was extremely dissatisfied with their service and the sub-contractor. I asked for a refund and to speak with a senior staff member. She would not grant either request. I asked for a contact in their legal department. She denied that request as well. I asked how she intended to resolve this situation. She remained silent. I asked when I could expect my remaining items be delivered. She indicated she could not comment on that either. She finally did agree to request that her supervisor – Seth – contact me. That was an hour ago and I have not heard back.Desired Settlement: In closing today is Wednesday ** January 2016. I have not received the items listed above. Apollo is officially in breach of contract. My items have been in transit for 22 business days at this point. Requesting final and prompt delivery of my possessions and refund of $1,490.00 of the $1,850.00 I paid to Apollo Relocation Services and their sub-contractors in compensation for my time based on my current salary (3 eight-hour days at $496.00 each).

Business

Response:

We apologize for any inconvenience to the customer. As per the carrier the customer was delivered, but by accident the carrier left about (4) boxes in their truck. Since most of the customer's items were delivered, the contract was not breached; regarding the 20 business days. The carrier then confirmed a time with the customer for the delivery of the boxes and the customer didn’t show up until about an hour and a half later. If the customer has any missing/damaged items the customer would have to file a claim. If the customer has any questions he can give us a call at ###-###-#### where one of our representatives can assist him.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I FORMALLY DO NOT ACCEPT RESOLUTION OF THIS MATTER based on the information in my complaint and the information below. PROPOSED REMEDIATION: As of today, * February 2016, Apollo remains in breach of contract. Many of my items have been in transit for over 30 business days at this point. Other items were damaged, destroyed or are still missing. Requesting final and prompt delivery of my possessions and refund of at least ½ of the $1,850 ($925.00) I paid to Apollo Relocation Services and their sub-contractors.IN RESPONSE TO YOUR EMAIL:Apollo’s statement that, “…As per the carrier the customer was delivered, but by accident the carrier left about (4) boxes in their truck…” is inaccurate. Most of my possessions were delivered but not all of them. The boxes they did deliver were delivered very late, and cost me money as they contained items critical to my occupation that I was needlessly forced to replace due to non-delivery by the Apollo sub-contractor. When those items were delivered about ½ of the items needed to be disposed of – 15 Brooks Brothers shirts at about $60.00 – so a $900.00 loss there. Additionally, I am still missing a lamp that I was told was destroyed, at least one box containing a pair of new sneakers and about 30 Brooks Brothers ties – conservatively they cost $50.00 each so that alone has cost me $1,500. Additionally my butcher block – valued at about $600.00 - was delivered broken and had to be replaced. My guitar was delivered broken and may not be salvageable and most of my dishes arrived broken - Service for 16 is now service for 4. Regarding Apollo’s statement that, “…Since most of the customer's items were delivered, the contract was not breached; regarding the 20 business days. The carrier then confirmed a time with the customer for the delivery of the boxes and the customer didn’t show up until about an hour and a half later…” THIS STATEMENT IS NOT TRUE. I made multiple arrangements with the carrier and they did not show up or call each time - a total of 7-8 times. I left work early to meet them on three different occasions and woke up early in the AM to meet them at least twice – every time no call and no show. That was the case until last Friday * February. On that day – well beyond the agreed upon 20 business day delivery period - I was at a restaurant with my parents when I received a call from someone who had been working late in the office who indicated that “…someone was trying to reach me urgently.” It was 7:19 PM ET. She gave me the number. I called back and it was the movers calling me at work (not on my cell as they were asked to do) letting me know they were in front of my building. No prior notice at all – they just showed up. I had to leave dinner to meet them. So since what I do have was delivered on * February – well after the 20 day period – and many of my belongings are still not here (as of 8 February) Apollo remains in breach of our agreement.Regarding, “If the customer has any missing/damaged items the customer would have to file a claim.” If Apollo would like to send me the link and instructions on making a claim I can file a claim for the numerous damaged items and missing possessions. They can post that information here.In response to their comment that, “If the customer has any questions he can give us a call at ###-###-#### where one of our representatives can assist him.” I would like to note again that I have made multiple calls to Apollo related to this matter and when their representatives could not resolve the issue, I repeatedly requested calls back from senior Customer Service (Director or VP). I have received no response. My last interaction with Apollo was related to you in my initial claim – that interaction was what ultimately prompted me to file this complaint with the Revdex.com. I’ve recounted that interaction for you below as a reminder.ISSUE NUMBER 12 FROM MY ORIGIONAL COMPLAINT DATED ** JANUARY: “On Wednesday ** January I again contacted Apollo Relocation Services (Jessica this time) and explained the movers had again not called or shown up as promised, and that I was extremely dissatisfied with their service and the sub-contractor. I asked for a refund and to speak with a senior staff member. She would not grant either request. I asked for a contact in their legal department. She denied that request as well. I asked how she intended to resolve this situation. She remained silent. I asked when I could expect my remaining items be delivered. She indicated she could not comment on that either. She finally did agree to request that her supervisor – Seth – contact me. That was an hour ago and I have not heard back.”PROPOSED REMEDIATION: As of today, * February 2016, Apollo REMAINS in breach of contract. Many of my items have been in transit for over 30 business days at this point. Other items were damaged, destroyed or are still missing. Requesting final and prompt delivery of my possessions and refund of at least ½ of the $1,850 ($925.00) I paid to Apollo Relocation Services and their sub-contractors.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We apologize for any inconvenience to the customer. However our website is correct, we do coordinate the move and offer full service options. The customer has been delivered and would need to file a claim for any damaged or loss items. Once the customer has been picked up by the carrier our services as a moving broker have been rendered. Please take a look at one of the agreed upon conditions and terms below;2. Apollo Relocation Services Inc. MC: [redacted] is authorized by the Federal Motor Carrier Safety Administration (FMCSA) to be a household goods moving broker. Apollo Relocation Services Inc. assumes no responsibility or liability for any property damage, bodily injury, or public liability as the outcome of the transportation of household goods transported by an authorized carrier. At shippers request we will assist you in the process to submit a claim to the assigned carrier for settlement of the claims. Apollo Relocation Services Inc. is not responsible for any omissions or acts of the carrier, its agents, or employees. Apollo Relocation Services Inc. is not liable, responsible, or to be held accountable for any damage, delay, loss, or expenses resulting from any Carrier or caused by any act of God.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Apollo keeps indicating that "The customer has been delivered..." The fact is that the Customer has not been delivered. I did file a claim for the damaged and missing items but the fact remains that Apollo did not advocate on my behalf with the carrier they hired, throughout the course of this move. They did not advocate for me as they indicated they would on multiple occasions. My losses are a direct result of a lack of services delivered on their part as discussed during the call when I hired them. At the very least there actions in this matter were unethical - at worst they were fraudulent. PROPOSED REMEDIATION: As of today, ** March 2016, Apollo remains in breach of contract. Many of my items have been in transit for over 50 business days at this point. Other items were damaged, destroyed or are still missing. Requesting final and prompt delivery of my outstanding possessions and refund of at least ½ of the $1,850 ($925.00) I paid to Apollo Relocation Services and their sub-contractors.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I signed a contract with Apollo to move my things. They sub contracted to a moving company called [redacted]. They came on August [redacted] to take my things and they claimed they had to charge me more because the boxes were heavier then I had contracted for. They also charged me extra for furniture that I did tell Apollo about. The original price was about 1500, but when they were finished they ended with a 2099 job. They even left two tables behind because they would not fit. Since then I have not been able to reach them. When I called Apollo the manager assured me the delivery would be today, August [redacted]. The manager even laughed at me when I told her the stress this was causing me. My things have not arrived and neither company is answering my calls. I was forced to purchase an air mattress and pots and pans to survive. I start teaching soon and I do not have my supplies or clothing. I have back problems to begin with and the airmattress has been problematic. This has been causing me emotional and physical problems.Desired Settlement: I would like the delivery of my things to take place and I do not want to pay more then the original quoted price due to the things I needed to purchase and the chiropractor I will need to go to.

Business

Response:

We apologize for any inconvenience to the customer. As per our file notes, the customer spoke with our dispatcher just yesterday and were explained the delivery terms. As per the carrier, the customer can expect delivery this week, well within the estimated delivery spread that was given to the customer. We advise the customer to give our office a call to speak with a customer care rep to see how we can further assist them.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I received a phone call from the company telling me that they moved some things around in order to get my things sent to me tomorrow night. They then asked that I remove my complaint on here as "middle ground" for getting my things delivered. I asked for the money off that I requested. They put me on hold. When they came on they denied the request for money taken off my Bill. Then they said they would not be delivering my things tomorrow and did not know when it would be delivered.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Apollo Relocation Services was a company that contracted West Coast Movers to move us from California to Colorado. The sales representative we initially talked to, [redacted], informed us of one price based on the information we provided of our inventory. She asked us if a moving truck, (did not indicated size of truck) could get close to our place along with if it was 100 feet or less from our door to truck (which is was less than 75 feet). We requested a move date of May [redacted] and we were assured that we would be moved on that exact date. When West Coast Movers called to confirm our pick up, they informed us we would not be picked up until May [redacted] and this caused major delays in our move. West Coast Movers then informed us that our complex could not accomodate a 53' foot truck and they would have to shuttle our household goods with a smaller truck which increased the cost along with them telling us it was more than 75 feet from door to truck and they would have to charge us a long carry fee. As the movers started to pack our household goods they then AGAIN informed us that our household goods came out to be more cubic feet ( even though we had everything item listed on our inventory based on Apollo's inventory checklist). So the cost increased yet again and by the time West Coast Movers finished packing us up, our "BINDING NOT TO EXCEED" quote had doubled in cost! VERY UPSETTING! During this whole time, I am unable to get in contact with Apollo to discuss the issues that have arisen. As we filled out the paperwork, we informed West Coast Movers Foreman, [redacted], that we do NOT have an address it is being delivered to because we will be using the "30 days free storage" that Apollo offered. [redacted] then said that the earliest delivery date to that storage facility would be the following day, May [redacted]. So we put that information on the paperwork as we were informed that would be the earliest delivery date to the storage facility. May [redacted] I get a phone call letting me know that my household goods are currently in transit and West Coast Movers need an address to deliver it to. How could this be when we have it going to storage for 30 days? Since putting the earliest delivery date as being May [redacted] on the paperwork, my goods are now being delivered to me and I am given three options which are all going to cost ME more money!! I contact Apollo and speak with head of dispatch, [redacted] was rude, unhelpful, argumentative and basically told me there is nothing that he can do and I am wasting my time talking to him. This was apparently my error and I have to deal with it. So I have to pay MORE MONEY for a storage unit that I had to find on my own and then now I have to MOVE all my household goods from the storage unit to my house at a later date. This was the whole point of hiring a moving company. VERY VERY DISAPPOINTED. I will NEVER ever use Apollo Relocation again and I will make sure I get my story out there so no one else has to go through this nightmare.Desired Settlement: Reimburse me for my storage unit at the VERY least!

Business

Response:

We regret that our customer, [redacted], feels that her move was not to the caliber of our usual moves. While we apologize for any inconvenience to this customer during her move, we have tried several times to contact this customer to address her concerns but to no avail.What sets Apollo Relocation Services apart from almost all of our competitors is our Quality Assurance (QA) department that reconfirms all of our customers’ move details and answers any customer questions or concerns prior to any of their items being loaded and transported by our carriers. This customer was called for the QA process on 5/**/15, 4 days prior to her pick-up date to revise any items on the inventory that was necessary. During that call, the customer has a chance to add any additional items, volume or weight to their inventory so as to avoid any additional charges at pick-up. Below are the notes from our file during that call and what was reviewed with the customer, including additional costs and truck access."05/**/2015 12:00:02 pm [redacted]- QA : ADDED WEIGHT 3083lbs-3889lbs, EXPLAINED 2 DAY WINDOW AND WILL BE CONTACTED BY DRIVER, VERIFIED ADDRESSES AND CONTACT INFO ALONG WITH TRUCK ACCESS, WENT THROUGH INVENTORY CLEARLY AND GAVE PACKING TIPS, UNDERSTANDS ANY CHANGES MADE AFTER TODAY SHALL BE TAKEN UP WITH THE DRIVER DIRECTLY. EXPLAINED BALANCE INFO AND METHODS OF PAYMENT"In regards to her delivery, as per our carrier, they were going by the customer's First Available Delivery Date that was placed on the paperwork upon pick-up, our dispatcher and office called this customer several times this week to address this concern and possibly reimburse her for the storage cost. The customer refuses to answer to our calls or voicemails, as evident by our file notes below:"05/**/2015 03:29:52 pm [redacted]- called customer several times to address issue in regards to Revdex.com complaint. Customer not answering."Our offer still stands in regards to the help with the additional storage costs, should the customer return our calls. We invite the customer to give us a call at ###-###-#### to help file a claim or address this concern directly with us. We're always here to help our customers and answer their questions. Customer care is our utmost concern and we hope to help these customers reach an adequate solution to their dilemma.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory enough to me and to put this issue to rest.I am still not happy with the outcome of the entire process but I do appreciate the reponse and effort by the business to help resolve the issue.

Sincerely,

Review: This company promised me a a pick up the evening of 5-** or the a.m. of 5-**. (these are also the dates on my contract) I called them today to go over the inventory and was told they they would not be picking upi until 5-** in the morning. When I first made the arrangements tat I had sold my home and told the new owners they would have access to the home on Saturday cleaned and move in ready by 5-** a.m.. These people have been living in a Motel for the last month because they had a fire in their previous home. I asked for my $900.00 deposit back and they refused. I have contacted my bank services with a dispute but it will take 10 days to hear back. I need my money as I have to drive 18 hours to my destination in Florida. I have to be in Florida before Monday morning to sign papers on my place down there. If you have to you can request the tape of the conversation I had with [redacted] at Apollo and hear for yourself what I was told. Please help me resolve this issue as I cannot afford to loose this money. Thank youDesired Settlement: I would like my deposit back of $900.00. I agreed to this contract in good faith that this would take place in the time frame promised.

Business

Response:

We are sorry that we were not able to service [redacted]'s move due to a delay on her scheduled route. Unfortunately long distance interstate moving routes can sometimes run into delays for various reasons outside of our control, like traffic, mechanical malfunctions, or even delays from other customers along a route. We first called this customer to inform her of a possible delay, about 3 days before her move. This was only a possible delay and if the delays were to be corrected, we would still have been able to pick her up during the same scheduled window. We never confirmed with the customer that it would be a Saturday pick-up, just made her aware of a delay as we do to all of our customers as a courtesy. The customer did make us aware she had to be out of the house by that Saturday and since the delay in the route disabled us to accommodate to that time frame, we have already refunded the customer's money. The customer was made aware of the refund yesterday morning by the dispatcher and her refund has already been processed by our accounting department. The customer should see her deposit back into her account shortly. Once again, we are truly sorry we were not able to service the move, but unfortunately delays may occur which are accounted for in our contracts with customers, and are hence consequently entitled to a refund if we are unable to service their move, as was the case with this customer. As always, we are here to address all of our customers' questions and concerns and they are welcome to call us at ###-###-#### to address any issues.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

I called and booked a move last Thursday 6/**/15 for a pick up on Monday 6/**/15 or Tuesday 6/**/15 from [redacted] to [redacted] on a truck coming out of [redacted], **. After I was quoted a price I paid a deposit to hold my pick up I was told I would get a phone call from the driver 24-48 hours out from either day to finalize my pick up, so I waited through the weekend for a phone call that I never received. On Monday I started calling to see when the time frame would be. I kept getting told that they are trying to contact the driver and get him to call to give a 2 hour window of when he would be picking up my house hold goods. I also was getting told as soon as he calls the company they would call me, so I waited all day Monday with no phone calls or pick up. Tuesday I started calling again at 9 am and kept getting blown off and kept getting the run around. I was finally able talk to a dispatch manager at about 7 pm only to find out that the driver took to long on the job in [redacted] and he wasn't able to pick up my house hold goods. The dispatch manager says he called other carriers in [redacted] and [redacted] and nobody wanted to take the move. Now I am left in a bind to get a [redacted] truck tomorrow as I have the carpet cleaners coming tomorrow and my land lord is doing a final walk through of my house on Thursday when I get out of the army, so I can relocate to [redacted]. Also I was told by the agent who was scheduling my move that he would be there for anything from the date of scheduling to the drop off date, and I sent him a email and I got no response from him.

Review: I was contacted by [redacted] from Apollo Relocation Services Inc. on Tuesday, May *, 2015 about an upcoming move I wanted to book. I had used a website billy.com and posted a request for moving estimates. Apollo was the first company to respond.

I stated I wanted to be picked up and moved from [redacted] on Monday, May [redacted] suggested being flexible for Monday, May [redacted] or Tuesday, May [redacted]. I explained I was relocating for a new job and that I wouldn't be able to go sooner than Monday, May [redacted] or later than Tuesday, May [redacted]. I asked very specific questions and one question was if they would deliver my items to me the same day they picked me up. [redacted] said she would need to check on that, put me on hold and came back on the line and said yes, they would deliver my items to me the same day as the pick up. Even though I was moving out of state, it was only about 178 miles.

While on the phone with [redacted], she emailed me paperwork that I had to electronically sign while on the phone with her and also pay $600 deposit, which she took over the phone. Since I had to sign the paperwork while on the phone with her, I didn't have time to read all of it, especially any fine print.

On Friday, May *, 2015, someone from Apollo Relocation Services called me and said they needed to pick me up the next day, Saturday, May [redacted] (even though I had agreed to May ** or **). I said I wouldn't be packed and ready to go and that this wouldn't work for me. We hung up and someone different called me a little while later and stated that if I wanted my things delivered to me on May [redacted] or [redacted] in [redacted], they had to pick me up on Saturday, May [redacted]. If they waited to pick me up on May ** or **, he stated my things wouldn't be delivered for another 5 or 6 days after that. So now, not only are they picking me up earlier than agreed upon but they are also not going to deliver my items on the same day as the pick up like I specifically asked originally. The guy said it's impossible to deliver on the same day as pick up and they never do that. I was lied to by [redacted] who told me they would deliver the same day as pick up after I specifically asked. If I would've known they weren't going to deliver on the same day as my pick up and be able to keep to the schedule I agreed to, I wouldn't have booked their services. I would've went with another company, even if it was more expensive. I was really upset because my choice was taken away and there was a slim chance of finding anyone else on such short notice. We hung up. I called back a short time later on Friday, May [redacted] and said I wanted to cancel the move. The guy was very condescending to me and didn't treat me very well and kept reciting that they were well within their contract rights and that my $600 deposit was non-refundable. I couldn't afford to lose the deposit but at the same time, the new moving arrangement wasn't going to work for me. Plus, I didn't know what other surprises I would be presented with and no longer trusted the company after being lied to. I also didn't appreciate the way I was treated on the phone calls. He stated that in order to cancel a move and receive a deposit refund, I would have to cancel before 7 days of my move. I scheduled my move on May * for a move on May ** or ** and canceled it on May * (just 3 days after scheduling it). There would never have been more than 7 days for me to change my mind and cancel to receive a deposit refund.Desired Settlement: I would like Apollo Relocation Services to refund my $600 deposit on my card they charged.

Business

Response:

At Apollo Relocation Services, we do our best to help easethe stress of long distance moving with courteous customer services at theforefront. Hence, addressing complaints or concerns of customers forcomplications that may have occurred during their moves is one of our utmostpriorities. We regret that our customer, [redacted], feels that herreservation was not to the caliber of our usual reservations. In thiscustomer’s case, her move dates were scheduled for 5/**-5/[redacted] Because ofchanges in her original route, our carrier contacted the customer to see if shewas comfortable with an earlier pick-up date to accommodate to those changes.The customer was not held by any other dates if she was not ready to move, thiswas simply a courtesy call. Since the customer was not ready, the carrier wouldstill abide by the 5/**-5/** pick-up dates as per the agreement. Because of those same changes in the route, the carrierwould not be able to accommodate a same day delivery. Our moving consultants alwaysadvise customers of an Estimated Delivery Spread for their delivery accordingto the distance, load size, and route of their particular move. For herdistance, our Estimated Delivery Spread would be 1-5 days. Because of thenature of the transportation industry, a delivery date is subject to changeshould circumstances beyond the carrier’s control arise. That is why theDepartment of Transportation allows for such delays in their regulation. Unfortunately, this customer called later on to cancel hermove due to the delivery delay, yet was ineligible for a refund because of ourcancellation policy which states that the customer must cancel outside of 7business days from her earliest moving dates. Below is the exact clause that islisted on our agreement three (3) times on our agreement AND must be checkedoff as read prior to a customer electronically signing the agreement:“Deposits are 100% refundablewith No Cancellation Fee orAdditional Charges for moves cancelled outside seven (7) business days(weekends and federal holidays excluded) prior to the first estimated pack orload date. I understand that deposits are non refundable for movescancelled, reserved, or placed on hold within seven (7) business days (weekendsand federal holidays excluded) of the first estimated pack or load date.Additionally, cancellation policy will apply to the earliest estimatedpack/load date in the event a date change is requested by client.”Because of cancellations,reschedules, and last minute reservations from customers, we have thiscancellation policy for situations just like this one where we have tologistically adjust the space on trucks and routes that our carriers haveavailable to be able to accommodate to our customers’ requests. Because of theinconvenience to our carriers and their schedules, we do not offer a fullrefund so close to moving dates. Below are the internal notesfrom our file regarding this customer: [redacted] : carrier called customer on 5/* for pick up on 5/** customer said no to pick ups on 5/** 5/** and 5/**. customer wanted same day delivery. Customer canceled Our notes clearly indicatethat the customer refused services and would not go through with the move evenfor our agreed upon pick-up dates. Because of the last minute cancellation, thecustomer is not eligible for a refund. As always, we are here and will continue to respond to ourcustomers’ concerns through phone by calling ###-###-#### or email at [redacted].Customer care is our utmost concern and we hope to help these customers reachan adequate solution to their dilemma.

Review: On July **, 2015 Apollo was suppose to have come to my house to move all my furniture and belongs to [redacted]. They charged my credit card $1,000 deposit and never showed up to pick up my things. I diputed the credit card charges and the funds were returned to my credit card at the beginning of September 2015 but on October **, 2015 Apollo charged the $1,000 again to my credit card. I believe this deposit should be returned because the service were not provided to me. The moving truck never showed up to move me.Desired Settlement: To refund my credit card in the amount of $1,000.

Business

Response:

We apologize for any inconvenience to the customer. On July [redacted], 2015, Customer MARGARET

LAIN made a last minute reservation with us for a long distance move

from New York to Texas for the pick-up scheduled on 7/**/15. The

carrier assigned for the move (24-7 Moving & Storage) arrived at

the pick-up location. Unfortunately the customer was unresponsive and

did not answer any of the carrier’s calls. Please see the clause below from the

agreement:4.

Upon carrier arriving within the 2 day pick up window ready to render

services agreed on original order, If customer has more items or more

services than what was on the original estimate and customer does not

allow carrier to perform services, or refuses carrier’s services

that was originally signed and agreed upon by customer, customer

understands that he or she is forfeiting the deposit made for the

services and that refunds under these circumstances will not be made.

If customer agrees to make a deal directly with carrier, and the

customer does not advise Apollo Relocation Services Inc. of such

actions, he or she will forfeit deposit and no refunds will be

issued.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The move date was scheduled for 7/**/15 between the hours of 7pm-10pm. I waited for the moving truck all night and they never showed up. I emailed Napoleon from Apollo that evening staying my concerns to which he never responded. The driver of the truck called me and said that the truck had water in gasoline issued and the truck is out of service but someone will be at my house on 8/*/15 between the hours of 6am-8am. They never showed up. I emailed Napoleon from Apollo again and he never replied again. Finally after 8am, I spoke to Barry who apologized and said that he cannot guarantee on when he can get a truck out to me since it was the 1st day of the month and all the trucks have gone out for the month. He asked me to wait till 10am so he can give me a better answer. I waited and when he finally called he said that he couldn't find a truck for me. The contract states move date of 7/**/15 NOT after! Apollo never deliverd their services in the day nor the day after.That afternoon, I started to move out all my furniture and belongs from the apartment onto the sidewalk because new tenants where moving in.To this complaint, I have emailed on October **, 2018 (complaint #[redacted]) proof of email correspondence to Napoleon at Apollo. This is proof that I have reached out to Apollo with my concerns. To which they never responded. Made sever calls to George (truck driver) to which my calls were not answered. Apollo left me stranded and took my deposit.I want my deposit of $1,000 to be returned to me promptly.Thank you,[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We apologize for any inconvenience to the customer. However after confirming with our carrier and foreman, they did arrive at the customer's home on 7/**/15. Since the customer was unresponsive, the customer is not eligible for a refund. If the customer has any questions on the agreed upon conditions and terms, we advise them to give us a call at ###-###-####.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have phone records to show as proof that Apollo did not call me nor did they show up to my house on 07/**/2015.How do you explain the fact that I called ###-###-#### (George from MADE who is YOUR carrier) between 07/**/2015 and 08/**/2015 over 24 times. How do you explain the fact that I called Apollo at ###-###-#### over 8 times, and ###-###-#### over 13 times and the 2 emails I sent Napoleon Mills on 07/**/2015 and 08/**/2015 with concerns that YOUR carried NEVER showed up at my house to pick up my furniture and belonging with NO response from Napoleon M[redacted] I had my phone with me, YOU failed to show up!You are a company that has lied not only to me but to others. You have a C- review with Revdex.com and 2.2 on [redacted]. You cheat people out of money. I NOW demand a full refund on my deposit of $1,000 otherwise I will see you in court!!!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Articles moved from my home in CT via Apollo, were either damaged or lost, and not delivered to my new home in Florida. Multiple contacts via phone and email have produced no response from this company. I have lost all my pots and pans, and other cooking items, all my tools, and several other items. Additionally, some things were broken/destroyed. Also, I was charged just under $1000 for packing materials, but my personal belongings were used to pack various boxes. The boxes were damp and breaking open upon delivery and I had to launder everything that was cloth to avoid mildew.Desired Settlement: I am hoping for a monetary resolution so I can replace items and repair others. $450.00 is my estimate of current replacement value.

Business

Response:

We apologize for any inconvenience to the customer. However when the customer called in about damaged items, we provided her with the information to file a claim. We have yet to receive anything.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have attached a thread of documentation I have sent to Apollo Relocation Services. This is the email address I ws instructed to use by Seth, at Apollo. As you can see, I have made many attempts to contact and resolve the issue, but have never received a reply or recognition of any kind from Apollo. I just want to get my belongings returned to me. If this cannot be accomplished, I am requesting $450.00 to cover my expenses to replace items and repair others.Thank you.[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We strongly apologize, we will process and mail out the check to the customer ASAP.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: When I contacted Apollo Relocation Services for a quote I spoke with Bryan a customer service rep. He asked me about my furniture, I told him the number of pieces, rough dimensions and make of the furniture. I told him it was very heave, large, had a lot of glass and needed disassembling. He quoted me 533cf, $2869.22. I told him I though his estimate was low. I also asked if there would be addn charged for packing material, labor, time and so on. He assured me there would be no "surprise" costs. He also stated the movers have blankets and will wrap all you glass and furniture in those blankets this bid is what you will pay, nothing more. When the subcontractor, EZ Moving arrived the foreman, Carlos estimated 1200cf and an additional $1600 in packing material and fuel costs of 625.32. I contacted Apollo for help and was told by supervisor, Seth "You always have the option of leaving some of your furniture if you don't like the quote". He offered no other solution, advice or help. Carlos told me I was their last Apollo job because "they rip people off, you're not the first person we've had this problem with, we are no longer accepting work from that company". My total cost was $7173.32Desired Settlement: I would like a refund of $4675.87

Business

Response:

We apologize to any inconvenience to the customer. Prior to the move, our Quality Assurance department spoke with the customer to reconfirm their inventory to ensure no additional items or overages at pick-up. The carrier assigned for the move arrived at the pick-up, as scheduled. Upon arrival, the carrier noticed the customer had additional items or items that were not that weren't on the inventory list. According to regulation, the carrier provided the customer with a revised written estimate for the additional cost of the extra items from the customer. Customers are only eligible for a refund if they CANCEL their move seven business days prior to their load date, as stated on our cancellation policy three (3) times beforea customer electronically signs for the agreement. Hence, the customer is not eligible for a refund since their move was serviced.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I gave Apollo the correct inventory list, EZ Movers stated Apollo did not account for the pieces that needed to be dissembled, thereby requiring more space in the truck. I specifically, on 3 separate occasions, asked Apollo if their quote was correct, each time they responded yes. EZ Movers told me my list was correct, that Apollo was at fault for not taking into account the glass and pieces that needed dissembling I gave them the dimensions of my furniture and told them each time we spoke of the weight, glass and my concern for additional costs. Additionally, at no time did they disclose to me there would be the fuel cost, which was not addressed in their response. I still feel I am owed a refund.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We apologize for any inconvenience to the customer. However customers are only eligible for a refund if they CANCEL their move seven business days prior to their load date, as stated on our cancellation policy three (3) times before a customer electronically signs for the agreement. Hence, the customer is not eligible for a refund since their move was serviced.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I don't accept their apology, I expect a refund]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Services Never Rendered by Apollo Relocation Services

The Incident:

During the month of September 2015, I unexpectedly needed to move out of my current residence in Belmont, CA and store my belongings in Bremerton, WA.

On Sunday, September [redacted] I filled out an online form to have several moving quotes provided to me.

-Within less than 5 minutes I received a call from Paul W[redacted] who identified himself as being with Apollo Moving Services and that he could set me up with everything I needed for my move through Apollo.

-He even stated he had “never lost so much as a pillow in any move he performed.” During this entire conversation I was led to believe Apollo was a moving company that would actually be moving me.

-He also stated Apollo was always available at the 800 number or via email 24 hours a day.

-Mr. W[redacted] was very, very good at his job and went very quickly through everything - gave me a very reasonable quote and sent me an email with confirmation information.

-He stated this was a final binding dollar amount quote and would not change. He said that was actually one of the things that differentiated them in the market of movers.

-During the call he said that he spoke to dispatch and they could move me Friday or Saturday (9/** or 9/**) and that 48 hours prior to 9/** I would be given a 2 hour window when the movers would show up. But I needed to sign now to reserve the spot since it was short notice.

-He stated I needed to pay the movers the balance of my move cost in cash once they got to me - because that is how Apollo allows their movers to pay for their expenses when they are on the road.

-I gave him my credit card number to secure my move date and he charged it with $700, that he said was a deposit towards the cost of my move.

-He also gave me a “USAA discount” and said that they (Apollo) were sanctioned by USAA as movers - I am a long time member of USAA and thought this made them reputable.

-After I hung up the phone I immediately went to the internet to look up the company. I had a very difficult time finding them - as a NJ company and realized finally it was actually Apollo Relocation Services. They had terrible reviews. I also realized that this was not actually the company that would be moving me but a third party that would then contract with a company to move me for an additional cost.

On Monday, September [redacted] I called Apollo Relocation Services and spoke to a woman.

-She assured me they would be moving me and reiterated much of the same diatribe that Mr. W[redacted] had originally given me about their stellar service.

-I asked her - who will actually be moving me? She answered, a certified mover. I said so, Apollo will not be moving me? She hesitated and said that was not something she was really supposed to discuss.

-I finally said - are you a service that contracts with movers? So I just paid you $700 instead of finding a mover myself? She answered, “Yeah, basically”

-I told her I was really uncomfortable with that and had read lots of very poor reviews on their service, particularly that it is a bait and switch - they quote one price and then charge another.

-She assured me someone would be calling me the following day to get the exact information about what I was moving to ensure the price I was quoted - if it did change the new information would then be accurate and I would know exactly what it would cost.

-I spent all evening Monday, packing every box and measuring every item I was moving so I would have the exact information for the next day.

Tuesday, September [redacted].

-A woman named Sarah from Apollo did call me mid morning and she was very nice and went through every single item I would be having moved.

-She said she had to readjust my quote and would call me back with the new cost based on the exact items I told her and measurements.

-She did call me back within a reasonable amount of time and told me my move would cost $216.68 more than originally quoted.

-I was not too upset by that - even though the original quote was assured to me it wouldn’t change, I had added one bookshelf that I had forgotten to mention to Mr. W[redacted] originally, but I did have even less boxes than I had originally estimated.

-I asked her who would actually be moving me and when would I know the exact two hour window they were coming.

-She stated someone from Apollo would call and let me know 48 hours before - so someone would be calling me on the next day, Wednesday, September ** to tell me the exact two hour window.

Wednesday, September [redacted].

-I waited until 3:50 PM PT and no one from Apollo or a moving company had contacted me about my move time frame.

-I called the 800 number for Apollo (###-###-####) and received a customer service rep.

-The rep said she had no information for me, but transferred me to someone else.

-The next person I spoke to said that they did not yet have a two hour window for me, but that my move would be taking place for certain on the afternoon of Friday, September [redacted].

-I asked what company would be moving me? She hesitated, then said she needed to look it up and gave me the name “E Z Moving and Storage”. I asked for their contact information and she said that all she could tell me is that they were out of California.

-She stated someone would call me the next day and tell me the exact two hour window EZ Moving and Storage would be coming on Friday in the afternoon to pick up my belongings.

Thursday, September [redacted]

-At 5:45 PM, no one from Apollo or EZ Moving and Storage had ever called me.

-I called the 800 number for Apollo starting at 5:48 for the next three hours, many many times and received an immediate voicemail stating “no one at extension #### is available to take your call.”

-In between my hours of trying to contact them I also looked up EZ Moving and Storage. I found out on the internet that they were actually out of business. I tried to call their CA phone number and it was disconnected.

-I called another CA company called EZ Moving and spoke to a kind woman who said that indeed the other company was out of business and that her company does not do interstate moves, nor do they have me on their schedule for Friday.

-I called back to the 800 number with the same generic voicemail message and left a message that I was very concerned because no one had called me that day to tell me my two hour moving window for the next afternoon.

-I also sent an email to the email Mr. W[redacted] had original provided me (which he said someone would always get right back to me from 24 hours a day.)

-In addition, I sent an email reply to email address that I had received my updated quote from Sarah for the higher charge. It was also from Mr. W[redacted]’s email address.

-In both of my emails stated the same concerns I had left on the voicemail - and in addition said that the company they told me would be moving me is actually out of business.

Friday, September [redacted] - The supposed day of the move

-At 7:50 AM I immediately called Apollo’s 800 number. A rep answered confirmed who I was and stated no one was available to help me. I asked when someone would be available and who it would be. She stated she couldn’t say who. I asked when I should expect a return call - she stated 10 minutes.

-I waited about a 40 minutes, I called back at 8:30 AM.

-The same rep answered the phone and asked for my information, confirmed it was me.

-She stated that there was still no one to help me and that I would need to wait for a call back.

-I asked when, she said she couldn’t tell me.

-I said that I was becoming very, very concerned because supposedly I was being moved that afternoon, by a company that was out of business and no one had called me the day before to give me my time window, or answered either of my emails or my voicemail about my concern.

-She said “I’m not sure what you want me to tell you someone will call you back.”

-At that point I stated to her that I felt like this was very deceptive and I was very concerned no one was going to actually come and move me.

-I asked, “Should I call my credit card and put a hold on the $700 I paid to Apollo?” She stated, “Do what you need to do.”

-I stayed at home all day waiting for either an email from Apollo, a call back from Apollo or a mover to actually show up. None of those things happened.

-I also called my credit card company and asked them to make sure no more charges were placed on my card from that company and they advised me that if no mover shows up by the end of the day to call them back and we can do a formal dispute of the charge.

Saturday, September [redacted]

-At 12:40 PM PT I received a call from Apollo relocation services saying a mover would come after 5 PM that day (today). In other words, in about 4 hours. I had absolutely no contact about the move from them prior to this, since I had called them on Wednesday and was told EZ Moving and Storage would be coming Friday afternoon.

-I explained to her the whole debacle I had been going through with them the past few days and she said that was not her problem.

-I asked for the name of the company that would be coming to move me. She said that information was confidential and she could not release it to me.

-I said I wanted to speak to a manager - she said that she was the only one there and their office was closing in an hour - so she was the manager at that point.

-I told her that they had not fulfilled the service they had said they would provide to me - by letting me know when someone would be there - and mainly by not calling me back, emailing me, communicating with me or showing up on Friday afternoon.

-She stated that was not her problem and that if I refused service I would lose my deposit.

-I said I was completely uncomfortable with having a moving company come, pay them all the cash up front to take my belongings - when she would not even provide me the name of the company that would be coming.

-She said that I would then forfeit my deposit.

-I stated that I would be making a complaint to the Revdex.com and disputing the claim on my credit card.Desired Settlement: My Request:

Apollo Relocation Services did not provide me the service I paid for. Dealing with them was incredibly frustrating, unprofessional and I strongly think they are a disreputable company.

I am requesting that Apollo Relocation Services refund the $700 deposit that they duped me into paying in the first place, posing as the service who would actually be moving my belongings - not a third party.

Business

Response:

We apologize for any inconvenience to the customer. Apollo Relocation Services in no shape way or form break any of the agreed upon conditions and terms. We do not have any records of this customer calling in. Apollo Relocation Services did reach out to the customer several times to confirm minor details as well as pick up information. When our dispatch manager reached out to the customer and confirmed the pick up time the customer chose to cancel. Since the customer cancelled within our cancellation policy she is not eligible for a refund.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Please see my original detailed experience. You not having record of all my multiple calls reinforces the lack of communication/service and my negative experience - it also does not resolve the situation.I do not accept this resolution and continue to request the refund of the $700 for services I was not provided.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Please see the original text of my complaint. In addition, although they say they have no record of my calling - I have two emails dated Thursday, 9/**/15 stating no one had called me to provide the final time of my move and the company they had said would be moving me on Friday was out of business. So, the fact that there is no record of my trying to contact them is simply untrue. The cancellation policy does not apply since the company did not communicate with me and did not show up at the day and time they had said movers would be at my home. In addition, when they finally did call me - they would not release the name of the company they said would now supposedly be moving me - and stated they were closing their office for the day and I could not speak to anyone else.The business practices are unconscionable. I reject their response.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We apologize for any inconvenience to the customer. However when we called the customer on 09/**/2015 advising the customer of her pick up time, she refused. Since the customer chose to cancel and refuse the services, the customer is not eligible for a refund. Please take a look at one of the agreed upon conditions;Apollo Relocation Services Inc. places the shipment with an authorized, licensed, and insured FMCSA household goods carrier. However, you understand and agree that Apollo Relocation Services Inc. makes no guarantees and/or warranties concerning pick up or delivery time and dates, or the assigning of a carrier to provide the transportation services requested. If Apollo Relocation Services Inc. is unable to assign a carrier by the time of close of business on your last pick up date, you will be entitled to a refund of your deposit as a full satisfaction of this agreement. By allowing your assigned carrier, designated by Apollo Relocation Services Inc., to pick up your household goods, you are agreeing to the terms and conditions of this agreement.

Review: I spoke with Christine D[redacted] in July and booked a move for September **. She assured me their movers we're hand picked and fantastic movers. Our load was picked up as scheduled on September **, 2015. When they showed up they packed up my apartment without a problem. AFTER completely loading the truck they informed me that my rate would now be at least $1000 higher. As if I have a spare $1000 laying around IN THE MIDDLE OF A CROSS COUNTRY MOVE! NO idea how much more money it would be, the driver said he would call and let us know. We asked if we could pull some stuff off of the truck to lighten the load, we were told no that the truck was already packed. Next we asked when we could expect it- we were told within the next 7 days. Fine, I'm mad but I'll deal with it. The next week comes and goes and I haven't heard anything about my truck or how much would be due at delivery. I call the broker, they say they have 21 days to deliver but will contact and call me back. Never get called back. I call again and get the same run around. Finally I call after 20 days and ask what the deal is and she says she will call back and ACTUALLY DOES! my stuff will now arrive in 3-5 days.. Okay well at least I have a time frame. The carrier calls LATE sunday night to say they will arrive around 11am on Monday. Perfect, our total is now a total of $1000 higher than originally said by Christine and the rest of these people at Apollo. 11AM comes and goes with no word from the carrier. My husband calls and now we are looking at 3-4pm. 3-4pm comes and goes with no word, and finally they call at 7PM that they have arrived. We go meet the crew who have come into our housing community just fine. They are now claiming that there is no way they can make the turn onto our street and that we have 2 options- pay $400 for a shuttle or rent a [redacted] for them to move our stuff onto and then we have to move it into our house ourselves. WHAT DID I PAY THEM $4000 TO DO!?!? I don't have money to throw away like this. I basically paid $4000 to be disrespected and have my stuff show up a month later. The driver made NO attempt to turn onto my street- I've seen numerous trucks and buses do so, WITHOUT ANY PROBLEM! My neighbors didn't understand why the driver wouldn't attempt it. It's simple- he didn't want to. All he kept saying was that we needed to hurry up and make a decision because he had another job to get to. Well I'm sorry dude- I just paid you for a job you are not even DOING! He gave me 5 minutes to make a decision or he was taking my stuff to a storage unit that I would then have to pay for.. MIND YOU ITS 7PM! Everything is closing! I get ahold of a [redacted] truck that has now costed me $100 they have now loaded my stuff into this [redacted]. I have to hire another set of movers for another $130. STILL CHEAPER THAN A $400 shuttle!

THIS COMPANY IS NOTHING BUT A MONEY SCAM! EVERY LITTLE THING ABOUT THEM IS A GIMIC. I saw the reviews and thought, hey these are just all the bad reviews from disgruntled customers. Good reviews dont ever get posted and this can't all be accurate. WRONG! Every single review is correct!! EVERY SINGLE ONE!

The rest of my family ( who are moving across the country) were going to use this same company, I will be sharing my experience and they will NOT be using them.

At the very least Apollo should be paying for my [redacted] and the extra set of movers. I was overcharged for my move and waited over a month. I had terrible customer service, my driver was an incompetant jerk. Johanna from Apollo was of NO HELP this morning when I called her. Basically told me I was wrong and just needed to pay for the shuttle! this whole this is a joke! ridiculous!Desired Settlement: I want a refund on my [redacted] truck for $100 and extra set of movers for $130. It should be appropriate to give me part of my moving cost back as well at this point being I've waited so long and have had to endure the crap they came with it. There should be some kind of compensation for this.

Business

Response:

We apologize for any inconvenience to the customer. Our contract clearly states that if a 26 foot truck or an 18 wheeler cannot get close to building or house for loading and unloading. A shuttle service may be applied. For a minimum charge of $300.00, that the customer would be responsible for. Apollo Relocation does not guarantee delivery date, please take a look at on of the agreed upon terms;Based on the load and mileage of your move, delivery may take anywhere from 1-20 business days. West coast 1-20. Mid-west 1-20. East Coast 1-20. These estimated windows begin on the first day of the shipper’s availability. Goods may be warehoused before delivery. Any situations on delivery such as, no delivery before or after a certain time, or no weekend delivery may cause your delivery schedule to go past the estimated time and may incur additional fees. In the event of any conflict between the Bill of Lading and the terms of any estimate, the terms of the Bill of Lading shall control. The estimated price listed on this agreement is based on a flexible schedule as well as accessible conditions at both pickup and delivery locations. Estimated time of arrival is determined by many factors beyond the control of any carrier and Apollo Relocation Services Inc. such as traffic, weather, mechanical, and any acts of God.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

There was no problem whatsoever for this truck to be within feet of my driveway. The driver was rude and it was late at night and he refused to do it. I've seen numerous truck of the SAME size if not larger do the same thing for my next door neighbor.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Hi, My wife and I just moved from Baltimore, MD to Charlotte,NC. After searching online for a moving company, we came across Apollo and contacted them for an estimate. After talking to them several times and explaining every detail of our move, they never informed us that they were not actually a moving company and that they would be subcontracting our move to another company without our consent. They sent us a link to their customer review page, which showed that they were a 5 star company. Complaints from false advertisement to giving moving estimated that stated one number but when the movers came, the number changed by the thousands. We spoke with two separate employees with Apollo and asked them both a bout the final price of the move and both answered that the final price would be not a dollar above what was qouted. They sent us a contract that we signed with the final price on it. We told them every item that we needed to be moved and they gave us an estimate of $1973 and some change. When the movers showed, they were not only a day late but it was 8:00 pm when they got your apartment. When they got to the apartment that night, a group of men came in and said that they can't do this mov for the price on the contract given to us by Apollo. They said that they were going to need at least $3,000 more as well as a $500 tip in cash. These guys were not professional. They were thugs that looked like they just left prison. They made us go get $500 cash as well as give them a credit card to swipe for $1750. They also said that there was going to be $1050 charge upon delivery that they will also need in cash. To add on to this, Apollo made us pay $700 on the phone when we hired them and needed us to pay the $1270 upon delivery. So we have Apollo quoting us one thing, and when all star moving compant came in, they said they were taking over apollos contract and gave us a whole new set of prices that had to be paid. They completely voided the original contract and forced us to give them more moneDesired Settlement: We have not had our things delivered yet. When all star came in on Thursday to pick things up they told us that it would be ten business days until our furniture got to charlotte. My wife and I have had to buy a new bed to sleep on in Charlotte for the time being and do not have any of our clothes or dishes currently. This process has been deceiving and Very unprofessional from the beginning. We would like to be refunded every dollar that was paid over the original quote from Apollo($2027)!!

Business

Response:

The estimate was given in good faith by Apollo and on move day the client required more services such as packing and had more items to ship therefore they recieved a revised estimate which they signed agreeing to the new cost for the service. No contract was ever voided, the service was provided and proper protocol was followed.

DO NOT EVEN CONSIDER USING APOLLO RELOCATION SERVICES!!!!!

1. The move ended up being $400+ more that we were quoted.

2. The semi-truck arrived at the drop off 8 days late.

3. Items were so SEVERELY DAMAGED that they went straight to the dumpster...Including items that we paid for them to "safely package" and ship. MANY items were no longer in the boxes, but instead rolling around in the back of the semi-trailer because the boxes were so grossly mishandled that they were crushed/split/ripped open.

I AM SICKENED BY THE LACK OF PROFESSIONALISM!!!! NEVER HAVE I DEALT WITH A COMPANY THAT IS SO TERRIBLE!!!!