Apollo Relocation Services, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have tried open communication with the company representativesI always get told I will get called back at end of day or at this moment I was supposed to get an update on Thursday it is now Monday and have not heard anything from the buisnessI will not call the company again as I have called almost every day for weeks and have never received a straight answerI was told I would receive a call Thursday and have notAccording to the contract they have until Friday to have my stuff here yes but the way of going about these days is rediculous.
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Sincerely,
*** ***

We apologize for any inconvenience to the customerHowever when we called the customer on 09/**/advising the customer of her pick up time, she refusedSince the customer chose to cancel and refuse the services, the customer is not eligible for a refundPlease take a look at one of the agreed upon conditions;
Apollo Relocation Services Incplaces the shipment with an authorized, licensed, and insured FMCSA household goods carrierHowever, you understand and agree that Apollo Relocation Services Incmakes no guarantees and/or warranties concerning pick up or delivery time and dates, or the assigning of a carrier to provide the transportation services requestedIf Apollo Relocation Services Incis unable to assign a carrier by the time of close of business on your last pick up date, you will be entitled to a refund of your deposit as a full satisfaction of this agreementBy allowing your assigned carrier, designated by Apollo Relocation Services Inc., to pick up your household goods, you are agreeing to the terms and conditions of this agreement

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Please see my original detailed experience You not having record of all my multiple calls reinforces the lack of communication/service and my negative experience - it also does not resolve the situation.I do not accept this resolution and continue to request the refund of the $for services I was not provided
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We apologize for any inconvenience to the customerHowever since the customers friend was present and agreed to the charges, the customer would be responsible for itWe have requested the paperwork to see a complete breakdown of all chargesThe customer does have insurance and would have to
file a claim in order to be compensated for any damaged and missing itemsWe advise and await the customer’s call, our customer care representatives can be reached at ###-###-####

In the contract that you booked with Apollo it states that you paid $for a one day windowThat does not mean that you are paying for a specific time windowIn the section that starts with - By electronically signing this agreement, I have read, understood and I am agreeing to the Company refund/cancellation policy and the following: 3. Apollo Relocation Services Incplaces the shipment with an authorized, licensed, and insured FMCSA household goods carrierHowever, you understand and agree that Apollo Relocation Services Incmakes no guarantees and/or warranties concerning pick up or delivery time and dates, or the assigning of a carrier to provide the transportation services requested. If Apollo Relocation Services Incis unable to assign a carrier by the time of close of business on your last pick up date, you will be entitled to a refund of your deposit as a full satisfaction of this agreementBy allowing your assigned carrier, designated by Apollo Relocation Services Inc., to pick up your household goods, you are agreeing to the terms and conditions of this agreement.
Unfortunately, you did have additional cubic feet at pickupOur representative did send to your email a break down of the additional chargesOnce again we are very sorry about the inconveniences and if you would like to further discuss this, you may give us a call at our office at ###-###-####Respectfully, Apollo Relocation Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This company states that "customer service is our utmost concern". In order to have good customer service, communication is requiredIf I had been told that I needed to contact the carrier by Apollo, then I certainly would have done soBut I was not told this, I was lied to, I was put on hold and forgot about and my phone calls were not answered. The last time I tried to contact this company, the phone was not answered. I asked my daughter to call from her phone and the call was answered on the first ringWhat does this say about good customer serviceEvidently, my phone number was rejected. All I wanted was an answer to my problemI did not receive an answer, but given the run aroundI am not pursuing this further, but want others to know NOT to use this company for moving
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We apologize for any inconvenience to the customerHowever the carrier did make a mistake on the customer’s paperworkThe carrier will be sending a customer a check of $As per the carrier the check should
be sent out this weekend

I called and booked a move last Thursday 6/**/for a pick up on Monday 6/**/or Tuesday 6/**/from *** to *** on a truck coming out of ***, ** After I was quoted a price I paid a deposit to hold my pick up I was told I would get a phone call from the driver 24-hours out from either day to finalize my pick up, so I waited through the weekend for a phone call that I never received On Monday I started calling to see when the time frame would be I kept getting told that they are trying to contact the driver and get him to call to give a hour window of when he would be picking up my house hold goods I also was getting told as soon as he calls the company they would call me, so I waited all day Monday with no phone calls or pick up Tuesday I started calling again at am and kept getting blown off and kept getting the run aroundI was finally able talk to a dispatch manager at about pm only to find out that the driver took to long on the job in *** and he wasn't able to pick up my house hold goods The dispatch manager says he called other carriers in *** and *** and nobody wanted to take the move Now I am left in a bind to get a *** truck tomorrow as I have the carpet cleaners coming tomorrow and my land lord is doing a final walk through of my house on Thursday when I get out of the army, so I can relocate to *** Also I was told by the agent who was scheduling my move that he would be there for anything from the date of scheduling to the drop off date, and I sent him a email and I got no response from him

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
As stated in the formal response to my complaint, the moving company reports that I was charged for cubic feet of cargo (which I believe is an accurate representative of the amount of property we moved)At the stated rate of $2.94, that totals $1,If you add the $packing fee, then I should have been charged $2,Including stated Fuel surcharge of $121, that equals $2,totalHowever, I was charged over $2,800, which I believe is $more than what we should have been charged, based on the math listed aboveIn addition, I am disputing the $packing fee that we were charged, as all of our property had been pre-packaged and was ready to be loadedThe only thing the movers had to do was put two box springs in bags, which should not have cost us $I believe this money should be refunded back to us (which is included in the $I have requested above)
Thank you for your time, and I look forward to your response*** ***
***
###-###-####
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Please see attached signed contractThe client was serviced for their moveThe client paid as per the terms of the quote they agreed to and we have answered the client every time they have called to try to make their move experience as smooth as possibleThe client had additional items therefore the additional charges and the client had the opportunity to cancel the move at any point but choose not toWe accommodated her long distance move on less than a weeks notice and did our part to make the move a success The service was provided so there is no refund due

DO NOT EVEN CONSIDER USING APOLLO RELOCATION SERVICES!!!!!
The move ended up being $400+ more that we were quoted
The semi-truck arrived at the drop off days late
Items were so SEVERELY DAMAGED that they went straight to the dumpster...Including items that we paid for them to "safely package" and shipMANY items were no longer in the boxes, but instead rolling around in the back of the semi-trailer because the boxes were so grossly mishandled that they were crushed/split/ripped open
I AM SICKENED BY THE LACK OF PROFESSIONALISM!!!! NEVER HAVE I DEALT WITH A COMPANY THAT IS SO TERRIBLE!!!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The reason I believe my complaint was not resolved is because I still feel like I was deceivedI feel like I was avoided moments after making that $paymentThe answer provided by the company does not address the items highlight in my initial complaint; it repeats the claims I said they had made (regarding when I called and how they claim they said they called me) and just follows that up with terms of contract.Like I said before, I did NOT call outside of business hoursI called DURING business hours and that was after I really had some time alone to myself to really sit down and read through the contractI felt like I was rushed during the signing process, I was at work and did not feel comfortable taking my time reviewing the contract word to word next to my coworkers and mangersI wanted to call back and cancel, it was only a couple of hours after making a payment. I called the NJ number and 1-number, and both transferred me to the same "queue" Apollo Relocation Services said they didWhen I talked to a representative over the phone on 9/**, I said I called and he said that sometimes agents are too busy and I just need to leave a voice messageI said it didn't even ring and that it went to an automated message with extension of "2015", and he said I might have got placed in a queueWell which is it? That's avoiding my callThat's not a good customer service.Regarding Apollo Relocation Services attempting to contact me on 9/10, again, there's no record on my end that shows Apollo Relocation Services calling me or leaving me a voice messageI've only received the email saying they tried to contact me, but that was the first time the company contacted me after the deposit was madeEveryone I talked to could not recall what I had said in the message that I have supposedly left in the "queue"It wouldn't be too far-fetched to assume that we wouldn't have talked at all if I hadn't called.Again, I feel like I was deceived during sales/on-board processIf I had known my calls don't get directed to a living, breathing representative during office hours moments after deposit is made, I would NOT have made the paymentIf I had known my number can be set up to automatically go to a certain extension after making a payment, I really would not have paid a penny for the serviceIf a representative picked up any of my unanswered calls placed DURING business hours, or if anyone had returned my call for the next couple of hours (still during business hours), I am certain he/she would have been able to refund my deposit without any hasslePlease, review your call logs, verify that I indeed called only a couple of hours after the initial deposit, and refund my depositThank you for taking your time to read my message
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]What they neglected to tell you was that my belonging on the bill of lading stated it was to go to a storage facility in Portland OR. Not Las Vegas NV. I was told that my belongings would be delivered to days of delivery request. They NEVER told me that they would be shipping my stuff via a different carrier other than Apollo It was total mus-representation by them
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have phone records to show as proof that Apollo did not call me nor did they show up to my house on 07/**/How do you explain the fact that I called ###-###-#### (George from MADE who is YOUR carrier) between 07/**/and 08/**/over timesHow do you explain the fact that I called Apollo at ###-###-#### over times, and ###-###-#### over times and the emails I sent Napoleon Mills on 07/**/and 08/**/with concerns that YOUR carried NEVER showed up at my house to pick up my furniture and belonging with NO response from Napoleon M*** I had my phone with me, YOU failed to show up!
You are a company that has lied not only to me but to othersYou have a C- review with Revdex.com and on ***You cheat people out of moneyI NOW demand a full refund on my deposit of $1,otherwise I will see you in court!!!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We apologize for any
inconvenience to the customerEvery time we found out that the customer was
going to be delayed we reached out right away to inform himHowever the
customer had a day window and we arrived on the first day of the window that
the customer agreed toDue to the nature
of the business, delays happen
because of traffic, weather, and other customer’s loadsWe accommodated the
customer as much as possible to even allowing the customer to pay with a credit
cardWhen in our contract it clearly states the only form of payment methods we
accept are cash or money orderThe customer also set up a first available
delivery date of November ***, which guarantees that the furniture
will not deliver before that datePlease take a look at one of the agreed upon
conditions and term;Based on the load and mileage of your move, delivery may take
anywhere from 1-business daysWest coast 1-Mid-west 1-East Coast
1-These estimated windows begin on the first day of the shipper’s
availabilityGoods may be warehoused before deliveryAny situations on
delivery such as, no delivery before or after a certain time, or no weekend
delivery may cause your delivery schedule to go past the estimated time and may
incur additional feesIn the event of any conflict between the Bill of Lading
and the terms of any estimate, the terms of the Bill of Lading shall control
The estimated price listed on this agreement is based on a flexible schedule as
well as accessible conditions at both pickup and delivery locationsEstimated
time of arrival is determined by many factors beyond the control of any carrier
and Apollo Relocation Services Incsuch as traffic, weather, mechanical, and
any acts of God

This Company is Online Fraud CompanyI booked for relocation from Orlando to NJ the quote and paid 500$ advance and they did not call u back until you till that date I call them to check for the status, they told me they will come only by mid nighton mid night around 11.35pm, rowdy to came my apartment they refuse to show the Id and asking for 2000$ + Advance as cash only to start loadingwe ask for reason they shoot against me and my wife trying to broke the my item in my house we called my neighbor immediately run away from the housenext day I call the customer support they they told that since I refused the serious the they told will not refund the advance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I would advise that you ask your representatives not to assure clients of specific delivery dates.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
It is not true that the website clearly explains that you are a brokerThe website conveys that you "offer professional full-service moves" and shows an Apollo truckThe truck that arrived said "*** *** ***" and "***." To figure out that you are a broker, you have to read the fine print after scrolling to the bottom of the pageThe estimate is also confusing and should be re-written for clarity
Moreover, you did not address why Nicholas S*** gave me such a low estimate for my furniture even though I gave him dimensions of the furniture and did not have more items than were in the estimateI would like a proper explanation and a refund*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We apologize for any inconvenienceThe customer called in one time after he was picked up, and only requested delivery informationThe customer did not mention any problems with overagesUnfortunately the
customer is not eligible for a refund, since the services were renderedIf the customer has any missing or damaged items, we advise the customer to file a claim through the carrierThe customer can call ###-###-#### or go on ***