Apollo Relocation Services, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I find it fascinating that Apollo relocation basically only addressed one aspect of my complaint. What about...1. False claim by Napoleon that they would have an assigned truck for my move, available on the day I wanted to move. I really wish I had that conversation recorded. They get you to pay the deposit by luring you in with false claims such as this. Once you pay the deposit, you are stuck. 2. Terrible communication: Apollo relocation was entirely clueless regarding the details of the move, including up to the date of the move. They are a broker company so they essentially work with third party movers (Legion express in this case) who does not care at all about your move.3. Moving company did not show up on the initial expected move date. Had to cancel flight, and pay for a new flight. 4.  The moving company showed up on the last day of the lease with a form that requires signature stating they have 2-14 business days for your move. I have no option but to sign this form as my lease ended that day and I had no other option. They did not inform me of this 14 business day window prior to this. 5. 14 business days is essentially 3 weeks in real time. The movers did not deliver my goods for 19 days. I started a new job shortly after moving and had to purchase new work clothes. 6. Legion Express movers delivered goods, many items of which were broken including a business desk, glasses, broken floor lamp. The legion express mover made me pay cash first. After he received payment he brought in the items and refused to mention anything about their broken state until questioned. An honest straight forward person would mention this prior to payment. 7. Contract with Apollo relocation service was for white glove service, disassembly and reassembly. The mover alexander refused to reassemble the remaining intact desk. 8. "So called movers": The actual movers were Alexander, his wife, and roughly 8 year old kid who sat in the [redacted] truck. These were not professional movers, something which we paid for. I will be filing an insurance claim but people need to be made aware of this terrible service Apollo relocation service and Legion express provides. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted].
To Apollo Relocation: Thank you for requesting the bill of lading. You will see that I was wrongfully charged almost double for the same inventory I provided you. I was also denied the $600 deduction for [redacted], Immediate Reservation. I hope this gets resolved quickly and that I get a refund for the overcharge.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
As I have stated in the past, someone should be taking responsibility for the overages.  Sorry does not get me any of the money owed to me.  I hired Apollo, not the carrier.  Apollo subcontracted my move.  The carrier has not answered letters written, and has stopped taking my calls.  Not a happy customer.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The services I paid for and were guaranteed did not occurand I was over charged. Upon pickup I had fewer items (for example: did not havedining room table). The only extra items the moving company sated I had were 4bed boards (frames on side of bed). The moving company did not give me a “discount.”They took $300 off of the increased rip off price they over charged me whichthey could not prove through measurement why I was over charged. In addition, upon arrival at my apartment complex the movingcompany refused to deliver my property until I paid the balance. I said that Idid not feel comfortable doing that until my property was delivered to myapartment on the 3rd floor, I was able to verify I had all my items,and my beds were assembled as promised. The mover said they would take my stuffif I did not pay.  He said I could verifymy property once they brought it in and they would reassemble my beds.  I paid but asked that the mover write “paid infull” on the receipt. He did. After the movers received my money the following occurred: Movers refused to deliver my property to the 3rdfloor and left it in the hallway on the 2nd floor (see video 2ndfloor & 2nd floor attachment).Movers did not reassemble my beds because theydid not deliver anything to my apartment. Mover said demanded more money to delivery tothe 3rd floor. I told him I already paid for that. He said I neededto give him $75 more. I asked if I paid twice would he sign saying I paid again.The mover said he would not sign anything saying he charged me an additional $75fee. Therefore, I did not pay.The invoice the mover had upon delivery did notagree with the original invoice I had when they picked up my items (seeoriginal invoice attachment). I was charged $500 for “other” on the drop offinvoice which could not be explained (see drop off invoice attachment).The $500 military discount I stated in myoriginal Revdex.com complaint that was not on my original bill appeared on the final bill(see drop of invoice attachment). Apollo did not deliver as promise and in actuality did notdeliver at all. I had to pay someone to move my property from the 2ndfloor to the 3rd floor. I had to pay someone to put my bedstogether. Apollo business practices are unethical, manipulative, and amisrepresentation of services.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Attached is my call log that shows how many times I've tried to reach Apollo Relocation Services at ###-###-#### and ###-###-####. It was during business hours. Those calls did not even ring, there was no automated message asking me to stay on the line. When I dialed the number, the line did not ring, but instead a message said the line with 2015 extension is not available and that I may leave a voice message. I had no problem getting a hold of someone up until I signed the contract. I could not get a hold of anyone after I made the deposit. When I called AFTER receiving the email from Sara, phone just magically rang and I was able to talk to a real person within seconds. I could tell this follow-up communication was not a result of my voice messages I left the night before because she didn't even know I left them. She just transferred me to someone else the moment she found out I was not interested in moving forward with the project.When I got transferred to a customer service representative, I was cut off mid-sentence multiple times during conversation, he said he does not understand what I am saying and that it is the most ridiculous thing he has ever heard. He said my claims are fraudulent. I said I've had a very bad experience with the company so far and that I absolutely feel obligated to leave feedback on websites for others to see, and he called that extortion. I was having a hard time keeping a steady, calm tone of voice throughout the conversation because it was very stressful and I feel like I was getting attacked. These are all his words, and can easily be verified by Apollo Relocation Services providing Revdex.com and me a copy of the recorded conversation, if it was even recorded like the representative said it was. He said sometimes the company gets high volume of calls and that I just have to wait longer. I said it didn't even ring and that it just went to automated message. He then said that's because I was placed in a queue and that's why we're having conversation to see if we can move forward with the project. I asked if he recalls anything I said in the voice messages, he avoided the question and kept asking if there's anything he can do to move forward with the project.Again, if I had known this is how I was going to get treated, I would not have paid a penny. If Apollo Relocation Services was the only moving company on the planet and the representative I talked to was the only employee, I would have much rather sold all my stuff on [redacted], pack as much as I can in my car, and drive. I can see that Apollo Relocation Services keeps bringing up the contract terms, but this has got to look like an obvious malpractice. The way I was treated should never happen to anyone, what if I was going through a tough time in life or depression or something? You could seriously ruin someone's day with the way I was treated.I was not expecting some super fancy, catered customer care as if I'm some kind of loyalty. I just wanted to be treated with respect. I swear by all the things that have happened during my interaction with Apollo Relocation Services. Maybe the people I have dealt with were a couple of bad apples among a whole bunch of nicer people who work at Apollo Relocation Services. Maybe this doesn't happen to other people at all, and this really is just a one-off scenario. Who knows, I'm just someone who had a bad experience with a company.
I would really appreciate it if I can get my $700 deposit back.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

At Apollo Relocation Services, we do our best to help easethe stress of long distance moving with courteous customer services at theforefront. Hence, addressing complaints or concerns of customers forcomplications that may have occurred during their moves is one of our...

utmostpriorities. We regret that our customer, [redacted], feels that her movewas not to the caliber of our usual moves. In these customers’ case, thecustomer’s price for her long distance move was adjusted by the carrier uponarrival solely due to the fact that the customer had additional items to bemoved that were not on our original inventory and estimate. What sets Apollo Relocation Services apart from almost allof our competitors is our Quality Assurance (QA) department that reconfirms allof our customers’ move details and answers any customer questions or concerns priorto any of their items being loaded and transported by our carriers. [redacted]
[redacted] was called for the QA process on 3/**/15, 5 days prior to her pick-update to revise any items on the inventory that was necessary. During that call,we adjusted the customer’s box count but no additional items were added to theinventory since it was not mentioned by the customer.Unfortunately upon pick-up, the customer had numerousadditional items to be moved that were not mentioned for our inventory,including headboards and footboards for bed, shelving, an additional armoire, keyboard and keyboard stand, etc. Because of the change in inventory, the carrierby law must provide the customer with a revised written estimate for the additionalitems and weight, which our carrier did properly provide. This revised estimatewas presented to the customer and was signed by the customer prior to loading. While there was increase in price, the carrier still honoredour discounted moving rate and kept the customer’s additional items and weightat the same rate. As per our agreement with the customer, if there is anincrease in items or weight upon pick-up, they will receive a revised writtenestimate and may be charged at full tariff rates as stated in the clausesbelow:“Customer has selected aBINDING NOT-TO-EXCEED price. Total costs will not exceed the estimated cost;detailed in the list of pieces, for an estimated weight/volume listed in the“Relocation details” of this agreement, providing that customer provides ApolloRelocation Services Inc. with an accurate description of the items that are tobe moved, and the services that need to be performed. If there is an increaseof items, packing services, weight/volume or labor services added at the originor destination to those quoted in this agreement, the customer may be chargedfor those services at full tariff rates.”AND:“If youare going to add additional pieces/items to your inventory at origin, or ifyour inventory pieces/items are different in weight and/or volume from what wasestimated on this agreement: ·        Carrier’sforeman will provide you with a revised written estimate on site including allcosts necessary for your move.·        Federalregulation requires carrier to honor original estimate if foreman has loadedtruck prior to shipper signing and agreeing to revised estimate. You should notallow carrier to load the truck or perform any services until revised estimatehas been signed and agreed to by you, the shipper.”AND:“The quoted prices and terms are based on the informationprovided at the time the reservation was made. The items in the inventory havebeen calculated to an estimated weight/volume or minimum used to determine thetransportation requirements upon which your price is determined. Any changes toyour inventory may result in different terms and prices uniform with thecarrier's tariff. If any additional services, packing of items, or labor areadded or required at the destination or origin then you may be charged forthose services and/or items at full tariff rates.”The customer electronically signed this agreement on 3/**/15at 1:28pm EST, and using Firefox Internet Browser. The customer was fully awareof the price and new terms and conditions AND signed for them on the day of themove of 3/**/15. While, we do understand that discrepancies andinconveniences can occur during moves, especially long distance moves and wetry to accommodate to our customers’ needs as best we can when those incidencesoccur. According to our records, the customer never called in to address herconcerns with us about the additional costs and her concerns, and we are onlylearning of her issues through this Revdex.com complaint. We might have been able toaddress her concerns with the motor carrier had the customer contacted us priorto this complaint. But we are still here to help her with this process shouldshe choose to contact us directly. Since the move was conducted and we abidedby our terms on the signed agreement, the customer is not eligible for a refundof the deposit. However, if she should have any other issues that we could helpher with, especially any concerns with the carrier performing her move, she iswelcome to contact us and speak to our customer service department. As always, we are here and will continue to respond to ourcustomers’ concerns through phone by calling [redacted] or email at[redacted]. Customer care is our utmost concern and wehope to help these customers reach an adequate solution to their dilemma.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I FORMALLY DO NOT ACCEPT RESOLUTION OF THIS MATTER based on the information in my complaint and the information below.
PROPOSED REMEDIATION: As of today, * February 2016, Apollo remains in breach of contract. Many of my items have been in transit for over 30 business days at this point. Other items were damaged, destroyed or are still missing. Requesting final and prompt delivery of my possessions and refund of at least ½ of the $1,850 ($925.00) I paid to Apollo Relocation Services and their sub-contractors.
IN RESPONSE TO YOUR EMAIL:
Apollo’s statement that, “…As per the carrier the customer was delivered, but by accident the carrier left about (4) boxes in their truck…” is inaccurate. Most of my possessions were delivered but not all of them. The boxes they did deliver were delivered very late, and cost me money as they contained items critical to my occupation that I was needlessly forced to replace due to non-delivery by the Apollo sub-contractor. When those items were delivered about ½ of the items needed to be disposed of – 15 Brooks Brothers shirts at about $60.00 – so a $900.00 loss there. Additionally, I am still missing a lamp that I was told was destroyed, at least one box containing a pair of new sneakers and about 30 Brooks Brothers  ties – conservatively they cost $50.00 each so that alone has cost me $1,500. Additionally my butcher block – valued at about $600.00 - was delivered broken and had to be replaced. My guitar was delivered broken and may not be salvageable and most of my dishes arrived broken - Service for 16 is now service for 4.
Regarding Apollo’s statement that, “…Since most of the customer's items were delivered, the contract was not breached; regarding the 20 business days. The carrier then confirmed a time with the customer for the delivery of the boxes and the customer didn’t show up until about an hour and a half later…” THIS STATEMENT IS NOT TRUE. I made multiple arrangements with the carrier and they did not show up or call each time - a total of 7-8 times. I left work early to meet them on three different occasions and woke up early in the AM to meet them at least twice – every time no call and no show. That was the case until last Friday * February. On that day – well beyond the agreed upon 20 business day delivery period - I was at a restaurant with my parents when I received a call from someone who had been working late in the office who indicated that “…someone was trying to reach me urgently.” It was 7:19 PM ET. She gave me the number. I called back and it was the movers calling me at work (not on my cell as they were asked to do) letting me know they were in front of my building. No prior notice at all – they just showed up. I had to leave dinner to meet them. So since what I do have was delivered on * February – well after the 20 day period – and many of my belongings are still not here (as of 8 February) Apollo remains in breach of our agreement.
Regarding, “If the customer has any missing/damaged items the customer would have to file a claim.” If Apollo would like to send me the link and instructions on making a claim I can file a claim for the numerous damaged items and missing possessions. They can post that information here.
In response to their comment that, “If the customer has any questions he can give us a call at ###-###-#### where one of our representatives can assist him.” I would like to note again that I have made multiple calls to Apollo related to this matter and when their representatives could not resolve the issue, I repeatedly requested calls back from senior Customer Service (Director or VP). I have received no response. My last interaction with Apollo was related to you in my initial claim – that interaction was what ultimately prompted me to file this complaint with the Revdex.com. I’ve recounted that interaction for you below as a reminder.
ISSUE NUMBER 12 FROM MY ORIGIONAL COMPLAINT DATED ** JANUARY: “On Wednesday ** January I again contacted Apollo Relocation Services (Jessica this time) and explained the movers had again not called or shown up as promised, and that I was extremely dissatisfied with their service and the sub-contractor. I asked for a refund and to speak with a senior staff member. She would not grant either request. I asked for a contact in their legal department. She denied that request as well. I asked how she intended to resolve this situation. She remained silent. I asked when I could expect my remaining items be delivered. She indicated she could not comment on that either. She finally did agree to request that her supervisor – Seth – contact me. That was an hour ago and I have not heard back.”
PROPOSED REMEDIATION: As of today, * February 2016, Apollo REMAINS in breach of contract. Many of my items have been in transit for over 30 business days at this point. Other items were damaged, destroyed or are still missing. Requesting final and prompt delivery of my possessions and refund of at least ½ of the $1,850 ($925.00) I paid to Apollo Relocation Services and their sub-contractors. 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We apologize for any inconvenience to the customer. We have reached out to the carrier in regards to the claim you filed for an update. However once the customer has been...

picked up by the carrier our services as a moving broker have been rendered. If the customer has any questions regarding any of the agreed upon conditions and terms we await their call at ###-###-####.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I do not accept this company's response. The information presented by the company is not factual or true and is a misrepresentation of what actually occurred. A complete inventory was gone over many times with the Apollo agent, my neighbor and myself, including measuring the cubic ft of all items. As we wanted to make sure there were no overages and all items were packed right.
 
The representative from Apollo assured me on the phone that the movers would arrive on June **. I needed them to arrive on that date. They did not arrive, they did not notify me that they wouldn't be coming. I had to call them on June ** to ask where they were, and they didn't show up until late in the day on June **. This impacted not only me but the tenants moving into the home. Apollo told me that I must immediately pay the deposit otherwise I would not be able to secure the truck for the [redacted]. The agent gave me the amount of the money orders needed, I bought those money orders for both pick up and delivery.
 
I had multiple conversations with the Apollo representative on the phone before the move to go over all items that needed be packed in advance. They explicitly told me those items that needed to be specially packed which included TVs, pictures, and glass items. Therefore, I packed all of those items specially myself with the help of my neighbors, including having purchased all necessary boxes/bubblewrap needed to do so. Apollo also told me that I needed 3 mattress covers sets for the 2 queen beds and king bed. I was told that all furniture would be blanket covered at no charge.
 
When [redacted] movers arrived, they shrinkwrapped all furniture, which Apollo told me was NOT necessary on the phone. This was an additional cost. I had already been charged by Apollo for those mattress covers for three beds, however, now I am being charged by Apollo for 5 mattress covers? I only have three beds!
 
Additionally, there was an estimated fuel charge from Apollo of $349, but now I am being charged $490 for the same fuel charge by [redacted].
 
Also, Apollo told me that the movers would be going straight from the pick up location in Columbia Missouri to the drop off location in Oxnard California. At no time did they tell me the furniture was being taken to Chicago to a warehouse to again be unloaded and put on another truck.
 
Apollo promised many things – none of those promises have been kept. I am being charged for services I did not agree to.
 
Apollo and [redacted] never contacted me to give me any status and never notified me of all of the new additional charges at any time on June **. They never called me about delivering the furniture. I have called them multiple times over the past three weeks and am rudely put on hold, told I would be called back, and never called back.
 
However, I was finally contacted by Apollo and [redacted] this week (more than three weeks after they picked up the furniture), likely because of the Revdex.com complaints. I was told that I needed to now pay 70 percent of the new total charge (more than $3000 over the estimate), or else all of my furniture will be auctioned off. They also said they had no plans to deliver any of my furniture, and that if they pick up the furniture they left behind, I will have to pay them even more than the $3000 + extra.
 
The Apollo representative that called said I could 1) hire another company to deliver my furniture from their warehouse to me in California, but I would still have to pay [redacted] for loading and taking the furniture to Chicago; 2) pay everything they ask plus additional unknown charges. I asked her to please email me the options that she was laying out so I could understand them fully. She never did.
 
I have already paid these companies $3373.95 in deposit and initial pick up fee. I still have the money order, that Apollo told me to get, of $2173.95 for the drop-off fee.
 
The only resolution I will agree to at this time is for my furniture that was left at the house in Columbia, Missouri to be picked up, and delivered to me in California and that the furniture they took to a warehouse in Chicago be delivered to me. In essence, I am asking my furniture to be moved from one location to another – exactly what was promised to me at the beginning!
 
I am on social security and do not have the funds to pay all of these extra charges. Beyond that, I have incurred many additional expenses as a result of being without any furniture, bed, clothes, household goods for more than three weeks. I only have the clothes that I wore to drive to California plus two other clothing items, because they promised all of my clothes, furniture, belongings would be delivered in less than a week, specifically saying 5-7 days and at most 12 if there is any issue with weather or other delays.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We apologize for any inconvenience to the customer. However we have not received any calls or emails from the customer. Please have the customer send us a formal email to [redacted]
With a detailed description for any damaged or missing items, so we can work on it right away.

We apologize for any inconvenience to the customer. However our cancellation policy is stated very clearly on the agreement (3) times before the customer has to sign, and manually check it off. Please take a look at our...

cancellation policy; Deposits are 100% refundable with No Cancellation Fee or Additional Charges for moves cancelled outside ten (10) business days (weekends and federal holidays excluded) prior to the first estimated pack or load date. I understand that deposits are non refundable for moves cancelled, reserved, or placed on hold within ten (10) business days (weekends and federal holidays excluded) of the first estimated pack or load date. Additionally, cancellation policy will apply to the earliest estimated pack/load date in the event a date change is requested by client. All cancellation and refund requests must be sent in writing via e-mail to [redacted]. Cancellation requests sent to Apollo Relocation Services Inc. after normal business hours (6:00 PM EST) will be considered received on the following business day.

We apologize for any inconvenience to the customer. Since the customer booked within our cancellation policy, the customer is not eligible for a refund. Our cancellation policy is stated (3) times on our contract. Please take a look below;Deposits are 100% refundable with No Cancellation Fee...

or Additional Charges for moves cancelled outside ten (10) business days (weekends and federal holidays excluded) prior to the first estimated pack or load date. I understand that deposits are non refundable for moves cancelled, reserved, or placed on hold within ten (10) business days (weekends and federal holidays excluded) of the first estimated pack or load date. Additionally, cancellation policy will apply to the earliest estimated pack/load date in the event a date change is requested by client. All cancellation and refund requests must be sent in writing via e-mail to [redacted] Cancellation requests sent to Apollo Relocation Services Inc. after normal business hours (6:00 PM EST) will be considered received on the following business day.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I'm an educated professional and I was never told this was any sort of contract or was given time, or told about signing anything. The sales rep was extremely pushy for me to get the deposit in so she could lock in that price which she proceeded to say was not going to be a penny more. She then said when I asked about their 10 day cancellation, she said it would not apply to me because my move date was within the 10 days meaning, in 8 days. She said it would not apply to me and I still had 3 days to cancel and be fully refunded  by federal law. When I called the next day to add items they racked up their estimate to $1700 after they promised that it would not be a penny more originally. I refused to pay them and contract their services because I have read many complaints from customers with my same exact situation. When I requested a cancelation the rep refused to cancel and continue to push me to get a better rate, he was very persistent and rude. They refused to cancel at that time and placed the move on hold for a year and kept my $500 deposit for a service I did not use. This is stealing money out of false pretenses, I requested the person to listen to the call so he could hear that rep lying to me and they refused to do that. They threatened me when I told them I would complain on their practices and heres the email I received from another rude employee. Let me clarify they are not a moving company, but a broker and do not disclose that to you at front. I have not signed or agreed with their new estimate therefore there is no contract, if I don't agree with their new price. 
Email :
[redacted]
 
[redacted] 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We apologize for any inconvenience to the customer. However the customer had double the amount of cubic feet that we agreed on. Any additional items would be handled when the carrier is present. Please take a look at one of our agreed upon conditions and terms.The quoted prices and terms are based on the information provided at the time the reservation was made. The items in the inventory have been calculated to an estimated weight/volume or minimum used to determine the transportation requirements upon which your price is determined. Any changes to your inventory may result in different terms and prices uniform with the carrier's tariff. If any additional services, packing of items, or labor are added or required at the destination or origin then you may be charged for those services and/or items at full tariff rates. Carrier reserve the right to re-pack any item not correctly packed by the shipper (drawers must be empty) Carrier is not allowed to do any plumbing or any electrical connections or disconnections.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This is not a satisfactory response. They referred me to a bad business who overcharged me by a very large amount. This business also failed to bring my goods that I needed and had difficulty replacing.  This business failed to respond to my claim of missing and damaged goods and closed. This was not in accordance with Apollo's promise of good faith service. Apollo took my 1000 dollars and considers their responsibility in referring me to a bad business closed.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becauseI have not being able to communicate with the carrier. I called numerous times for Paula, I have been unable to reach her.  We have not received a refund.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

1. Apollo DID NOT make us aware that they will be employing a carrier to do the work for us.2. Kindly request Apollo to provide the name of the carrier.3. The carrier was not there as scheduled, the original schedule window was for 9/*/15 to 9/*/15. Which was changed to 9/* to 9/** as they had an engine failure on their truck, as stated by the carrier.4. The estimate was to move a 1 bedroom apartment. How can there be “double the load size”? We even did not have the bed and couch moved, it was to be donated. That just leaves so much more space. So Apollo’s sales team horribly went wrong with the estimate or offered a price so low that they had no intention of ensuring is the final price. My question to your sales and “quality assurance” team is:a. How many of your estimates are exactly the same as the final cost?b. What is your deviance on final price guarantee? 10% deviance, 20% deviance or 300% deviance?5. NO revised written estimate was provided by the carrier. Apollo to share evidence of the written revised estimate.6. The carrier even refused to do regular cloth packing as it was promised by Apollo. They wanted to charge extra for packing material (bubble wrap etc.) and packing. We were anticipating an additional cost of $300 to $400 for packing (fragile items likeTV, Dining Table Glass Top etc.) which we were ready to pay. The carrier mentioned it would be $2200 to pack, this is unfair as regular cloth packing is included in the estimate.7. It was the carrier and Apollo who were NOT willing to work with us. We offered the following:a. Leave behind some items like Chest of Drawers, Wall Hanging Pictures, that the carrier was charging a lot to pack and would occupy more space (even though regular cloth packing was included for these items). They did not reduce the price forpacking.b. We asked that they use the regular cloth packing, as promised, for items like the TV Stand, Chest of Drawers, Wall Hanging Pictures etc. and that we are willing to sign a waiver if the items broke as we did not want their expensive packing. They were not willing to negotiate.The exact words from the carrier (his name is Tim or Tony) was “Make a decision fast, if you don’t want it, we have a lot of other customers.”Apollo held our $500 as ransom. Apollo and the carrier were not committed to providing good service. They are not committed to providing good service as they already have a deposit of $500. At this point they have nothing to loose. In fact they get to keep the $500 deposit.Is this how Apollo makes money?Is this how Apollo pays its employees?Is this how Apollo does business with their customers?Hiding behind clause of the agreement. Try to provide better service and be more committed in delivering as per the set expectations.Apollo and the carrier wanted us to pay $2200 more than the initial estimate of $1372. We are afraid they would charge us more at drop off, we do not want to take any more chances.We request that our initial deposit of $500 be refunded as the service was not fulfilled. Customer did not cancel out. Apollo and Carrier were treating the initial deposit of $500 hostage. This is a business ethics issue. This needs to be stopped.[redacted]In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 First of all. the driver left of his own accord. 2nd , the 3600.00 had nothing to do with Apollo. I do not know why Apollo keeps mentioning this The Dispatcher for the movers said they would come back the next day and not do this move without Apollo as they were hearing more and more from customers that Apollo was exercising unfair business practices. There were NO OVERAGES as we were within our 2000lb weight limit per the contract . Apollo came on the wrong day. I never called the office and excepted this at ALL. I told the dispatcher (Danielle M**) they could come but we were not ready. He replied "That was fine" because they would finish the pack. This was not true. They just wanted to show up to get in the door. I did not have to accept another move day with them as they were too late getting back to me. I left them my number and they did not call me. We had to vacate by midnight . Apollo was more than aware of this. I was not told EVER that if they came on the wrong day they would reschedule. Why would I do that ? The day they contracted was in fact not fulfilled by them. The reschedule which I did not accept was also on the wrong date according to their contract. All of this Good Faith non sense was made up by Apollo when they admitted their wrong doing. 
 Perhaps they should as their movers to tell the truth. If you look this company up you will find I am one of many that this has happened too. The truth is absolutely in my favor and their responses prove it. Yes they offered a partial refund but why would I take that. They provided absolutely no service to me. 
 If someone higher authority that SETH would like to give up a phone number I will call them . Other than that they are very abrasive because they are wrong. 2 office girls managed to mess up this move and I am not taking the blame. 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I cancelled the order outside their 10 day window. The truck has not been dispatched as they are only two towns away from my location and not "on the way". I placed the order on 9/**/15 and cancelled it on 9/**/15. Ten days would have made it 9/**/15. The pick up date was either 9/** or 9/**. I have stopped payment with the credit card company. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We apologize for any inconvenience. We will assign a manager to your file and have them review all paperwork regarding your case. As for the one day window, unfortunately sometimes there are delays. As per the day of pickup you...

were picked up on the day that you paid for but there were some delays which is why they were unable to pickup in the original time window that they had informed you it would be.  We would like to be able to come to an agreement as well and  we are deeply sorry for any and all issues you have incurred throughout this moving process. If you have any further questions or concerns please do not hesitate to give us a call. Respectfully, Apollo Relocation Services ###-###-####.