Apollo Relocation Services, Inc.

We apologize for any inconvenience to the customer. This customer was delivered and was charged for a long carry because the truck couldn’t get...

within one hundred feet of her door, as well as having additional cubic feet. The customer also threatened to slander our name on the internet and file a charge back of the deposit she had placed upon booking.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The car wasn't picked up by your business according to the contract.  You left me hanging with no indication when the car will be picked.  Since I had to fly out I left the car at someone's driveway.  I had to scramble around and find another vendor the last minute and it cost me $200 extra.  Speaking of the very bad business, the personal properties that you picked up on the [redacted] of July still didn't make to Chicago and I think they were lost.  I cannot get an answer from nobody.   
 
 
 
 
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Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

When I initially over the phone with Brian G[redacted] made the arrangements he stated and I quote,  "the price will not go up like other companies like to do". I informed Mr. G[redacted] of everything I needed moved. With everything I needed moved and added nothing and subtracted one item from that list my price shouldn't have gone up. I wasn't told until after my things were packed that the price "could " go up "but probably not" by the movers. How can in fair dealings can a company promise one thing and do completely the opposite? I wouldn't have went with this company at all if I had know they were going to lie continuously and up my prove after taking control of my belongings. So, how can their employee to get business misrepresent what the companies policies are? If I were told after giving the list of what I needed moved and I was informed it doesn't matter what you have it will in the end go off of square footage to determine price, I would have moved my belongings myself and saved roughly $700. 
 
 
 
 
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Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved I had a contract with Apollo Relocation services,  not the carrier you provided. It is your responsibility to deliver these items.  I have never experienced such poor  customer service. 
 
 
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Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
[Your Answer Here] I have already went to the carrier that was on my bill in dallas tx as I stated before in  the other complaint put in
on 24 7 no one respondid so it is in dallas now to track them down as I stated before you never want responsibility and under all
these things you are never responsible I wonder if the gun was never found and harm someone who would be responsible being
he worked for a c ompany you subcontracted to, it makes ,me sick that compoanies hide behind all these technicalities and
I called apollo back when they were suppose to call carrier and never did, as I said before nn one is ever resposible just the
dumb consumer who hires them.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The response from the business is a straight-up lie. They did not show on my move date and did not call me or return my calls until the next day. They have been giving me the run-around since **Jun and always transfer me to another person and then leave me on hold indefinitely until I am forced to hang up. They will not return my calls, and are not being truthful about their attempt to service my move. I was on them for a week, as they claimed that the truck they dispatched to my home was delayed, and promised to route a different truck, they failed to do that and breached their contract. I was only able to recover my deposit by filing a claim with my credit card company. This company is perpetrating interstate moving fraud, and have caused me to lose hundreds if not thousands of dollars in gas and mileage, as my father drove to our home in [redacted] to meet the movers, only for them not to show. I have been stationed in [redacted] since May without my household goods, having to use disposable plates and silverware, and eating in restaurants because all of my cookware is in [redacted]. If I had chosen a different mover I would have my household goods by now.  
 
 
 
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Sincerely,
[redacted]

We apologize for any inconvenience to the customer. The reason why "Will Advise" was written was because the customer did not provide an address at the time. If the customer had requested storage then "Carrier Storage" would have been listed. The customer also spoke to our Quality Assurance department on September **, 2015 and went over every detail regarding the customers move. Not once, did the customer state that storage was needed. On our contract it clearly states;
30 days free storage in a secured climate controlled facility for Interstate moves only. Shipper must request storage at time of the reservation is prepared.
Since the customer did not indicate storage was needed in the initial conversation or in any conversation through out the entire process, the customer was not given the storage. On the agreed upon contract, no storage was listed. The customer signed and agreed to the conditions and terms. We do apologize for any inconvenience, due to the nature of the business we try our best to accommodate the customer with an accurate pick up date and delivery. We apologize the carrier arrived earlier than he was supposed to, but the customer did agree to a two day window. Please take a look at one of the agreed upon terms;
Apollo Relocation Services Inc. places the shipment with an authorized, licensed, and insured FMCSA household goods carrier. However, you understand and agree that Apollo Relocation Services Inc. makes no guarantees and/or warranties concerning pick up or delivery time and dates, or the assigning of a carrier to provide the transportation services requested.

At Apollo Relocation Services, we do our best to help easethe stress of long distance moving with courteous customer services at theforefront. Hence, addressing complaints or concerns of customers forcomplications that may have occurred during their moves is one of our...

utmostpriorities. We regret that our customer, Pamela Johnson, feels that her reservationwas not to the caliber of our usual reservations. In this customer’s case, sheselected to change her move dates from 5/*-5/* to 5/*-5/*. We were able to accommodateto her new dates and performed all of the logistical coordination required toadjust the reservation. Once we were able to confirm the new dates, thecustomer electronically signed off on the new dates and the new agreement forher upcoming move.Unfortunately, this customer called later on to cancel hermove, yet was ineligible for a refund because of our cancellation policy whichstates that the customer must cancel outside of 7 business days from herearliest moving dates. Below is the exact clause that is listed on ouragreement three (3) times on our agreement AND must be checked off as readprior to a customer electronically signing the agreement:“Deposits are 100% refundable with No Cancellation Fee or Additional Charges for moves cancelled outside seven (7) business days(weekends and federal holidays excluded) prior to the first estimated pack orload date. I understand that deposits are non refundable for movescancelled, reserved, or placed on hold within seven (7) business days (weekendsand federal holidays excluded) of the first estimated pack or load date.Additionally, cancellation policy will apply to the earliest estimatedpack/load date in the event a date change is requested by client.”Because of cancellations, reschedules, and last minute reservations from customers, we have thiscancellation policy for situations just like this one where we have tologistically adjust the space on trucks and routes that our carriers haveavailable to be able to accommodate to our customers’ requests. When thiscustomer requested new dates, we did our best to accommodate to her request,but when cancellations occur so close to the move dates, our carriers run therisk of losing the space that was already reserved for those moving dates andin turn run the risk of cancelling or changing a route because of one or twoloads that were suddenly cancelled. Because of the inconvenience to ourcarriers and their schedules, we do not offer a full refund so close to movingdates. While we understand circumstances can arise that prohibit a customer to go through with their move,our first priority is to fully move all of the customers that reserve a spacewith us. Hence, we offer a “hold” policy which allows customers to place theirmoves on hold for up to a full year (12 months), until they are ready to moveso that they do not lose their deposit or moving rate. When this customer called to cancel, she spoke with our dispatch manager directly and he informed her of theimplications of the cancellation and as per our internal notes, the customer “wasfully aware of the forfeit of deposit” because the dates fell within thecancellation window. We still offer this customer the chance to place her move “on hold” so that she could fully utilizethat deposit as well as that rate for her eventual move. She is welcome to callour office and make those adjustments as necessary. As always, we are here and will continue torespond to our customers’ concerns through phone by calling ###-###-#### or emailat [redacted]. Customer care is our utmost concern andwe hope to help these customers reach an adequate solution to their dilemma.

Recently my wife and I relocated from Ohio to Florida. We researched moving companies online and spoke to several. Apollo Relocation presented themselves well and offered the best price - $3268. This price was estimated based on the number of boxes (60) and the size and pieces of furniture, appliances (washer and dryer), one couche four recliners, one queen size bed, a small dining room table, one china cabinet, 2 night stands, 2 end tables. The movers showed up and explained the process and told us we had to sign an agreement that required us to pay .86 for every pound over the estimated 5,400 lbs. on the estimate. They stated this was a standard document and that they could not move our things unless we signed. They also told us that based on what they saw we would be WAY under the estimate.
The week of delivery we received a phone call from the moving company (Not Appolo but their agent) that we were over by nearly 3000 lbs. and that we owed an additional $4400 dollars on top of what we had already paid; this brought the total cost of the move to $6400 - DOUBLE what the estimate was !!!!!
We contacted Apollo for help and they handed us off to their Customer Service Dept.
They were of no help and when we requested to speak with someone in charge they refused. When we asked to speak with the agent we booked the move with, they refused !
When I asked them how their estimate could be off by 100% they said it was only an estimate. We spent quite a bit of time measuring each pice that was going to be moved and reviewing the inventory, including number and sizes of each box with Apollo.
In my opinion this was a classic bait and switch sales process. The public is at risk from these vultures. The told us that if we didn't pay they would keep our things.
HELP

We apologize for any inconvenience to the customer. However our website is correct, we do coordinate the move and offer full service options. The customer has been delivered and would need to file a claim for any damaged or loss items. Once the customer has been picked up by the carrier our services as a moving broker have been rendered. Please take a look at one of the agreed upon conditions and terms below;
2.     Apollo Relocation Services Inc. MC: [redacted] is authorized by the Federal Motor Carrier Safety Administration (FMCSA) to be a household goods moving broker. Apollo Relocation Services Inc. assumes no responsibility or liability for any property damage, bodily injury, or public liability as the outcome of the transportation of household goods transported by an authorized carrier. At shippers request we will assist you in the process to submit a claim to the assigned carrier for settlement of the claims. Apollo Relocation Services Inc. is not responsible for any omissions or acts of the carrier, its agents, or employees. Apollo Relocation Services Inc. is not liable, responsible, or to be held accountable for any damage, delay, loss, or expenses resulting from any Carrier or caused by any act of God.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 I did not have anything extra the day of the move. Whoever was doing the space estimation, severely underestimated. I am not to blame for the extra space. Half of my things were delivered on 7/**/2015 but half of my things were somehow left behind back in New Jersey. According to your contract you have from 1 to 20 days to deliver, nothing says up to 30 days. It is now 7/** and I still have not received the other half of my delivery. And wherever is supposedly says "up to 30 days," well it's been over 30 days! I don't understand how the people working for this company can be so ignorant. I don't think they would like it if it took over a month for their things to be delivered. I want my money back.  The contract says "estimated time of arrival is determined by many factors such as traffic, weather, mechanical and any acts of God." Well none of these reasons supports half my things being left behind. God isn't incompetent like the people at this company. If the rest of my things are not delivered by Friday July [redacted] 2015, which is 30 business days after my stuff was picked up on June **, I will need my money back and expect my things with it.
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
   We did not have confirmation from the carrier that they were coming by the close of the business day on the 2nd day of the scheduled move and therefore we had no choice but to act accordingly that they were not coming. NO confirmation that they were coming by the close of business on the 2nd scheduled date was made (8pm EST is the close of the company's business and therefore no one was taking calls).  At 7:50pm a call was made to the business and they still had not reached contact with the driver stating he must be on his phone which was the same excuse we had been receiving since 2pm that afternoon.  They gave us a last time at 9pm and when we asked what we are to do if they do not come as the business is closed they guaranteed the driver would be there by then. (11 hours after the first time given)Calls were made every hour and recorded on the voicemail of the company that the driver had not arrived after 8pm as no one was there to respond or answer the phone, a call was made at 11:06 informing the company they did not meet their contract and we needed to find other arrangements for our move.This therefore breaches the contract signed because no contact was made with a carrier within the 2 day window by the close of business on the 2nd day. No carrier was confirmed or contacted us until a man showed up at the door. The last call made to the business was 7:50 pm and they still had no contact with the driver.  This was clearly not met and there is no reason why a simple call from the carrier/driver could have been made to inform us of the time and that they were still coming.  You can not claim "traffic and other issues" when 11 hours difference from the provided time and the actual time of arrival without a single phone call. THE BUSINESS NEVER made a call to us and we had to call them multiple time to get any information.As for the company offering a rescheduled date, we can not change our move out date due to being called to active duty and needing to be at the station so the offer to have this company reschedule the move is not an option and we would not trust this company anyway. We had to quickly pack a Budget truck and move it ourselves. Therefore we had to make other arrangements to get our move completed. 
Showing up to someone's house at 11:15 pm is not acceptable without any call or confirmation that someone was coming, especially since that last time given was a clear 9pm guarantee by  the business office.  This move could not have taken place within this business day even if we let the men into our house so late at night at 11:15 pm.  
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

My complaint has not been resolved because I'm still severly dissatisfied with the way I was treated by the company and their customer service department. I feel absolutely terrible that the poor mover who texted me was put on temporary leave from the company. My intent of sharing that information was to exemplify the company's inability to adhere to their "5 star service" promise. The response from Apollo was hardly apologetic and did not address the unacceptable state my belongings were delivered in. Since when is it acceptable to fail to deliver on your company's vision, mission and values that are advertised? 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I don't believe Apollo relocation services is going to do anything to resolve my complaint and refund my deposit.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Your business failed to make arrangements for the date stated on the contract, your business failed numerous times on  calling us back to reschedule. there was $1,303.25 wired to your business, per your request. This money has not been refunded to us neither. Please send me the original contract as well.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We apologize for any inconvenience to the customer. However our cancellation policy is stated (3) times on our contract before a customer electronically signs and agrees to it. Please take a look below;Deposits are 100% refundable with No Cancellation Fee or Additional Charges for moves...

cancelled outside seven (7) business days (weekends and federal holidays excluded) prior to the first estimated pack or load date. I understand that deposits are non refundable for moves cancelled, reserved, or placed on hold within seven (7) business days (weekends and federal holidays excluded) of the first estimated pack or load date. Additionally, cancellation policy will apply to the earliest estimated pack/load date in the event a date change is requested by client. All cancellation and refund requests must be sent in writing via e-mail to [redacted] Cancellation requests sent to Apollo Relocation Services Inc. after normal business hours (6:00 PM EST) will be considered received on the following business day.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
We expect our deposit to be refunded. We also expect our expenses for the additional stay in temporary housing that was caused by this to be covered at $520 for the room plus an additional $250 for living expenses incurred by my 11 year old daughter and I during that time. We expect to be reimbursed for $1820 in total. There is absolutely no acceptable reason for this business to have left us in this position.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 The move date was scheduled for 7/**/15 between the hours of 7pm-10pm. I waited for the moving truck all night and they never showed up. I emailed Napoleon from Apollo that evening staying my concerns to which he never responded. The driver of the truck called me and said that the truck had water in gasoline issued and the truck is out of service but someone will be at my house on 8/*/15 between the hours of 6am-8am. They never showed up. I emailed Napoleon from Apollo again and he never replied again. Finally after 8am, I spoke to Barry who apologized and said that he cannot guarantee on when he can get a truck out to me since it was the 1st day of the month and all the trucks have gone out for the month. He asked me to wait till 10am so he can give me a better answer. I waited and when he finally called he said that he couldn't find a truck for me. The contract states move date of 7/**/15 NOT after! Apollo never deliverd their services in the day nor the day after.
That afternoon, I started to move out all my furniture and belongs from the apartment onto the sidewalk because new tenants where moving in.
To this complaint, I have emailed on October **, 2018 (complaint #[redacted]) proof of email correspondence to Napoleon at Apollo. This is proof that I have reached out to Apollo with my concerns. To which they never responded. Made sever calls to George (truck driver) to which my calls were not answered. Apollo left me stranded and took my deposit.
I want my deposit of $1,000 to be returned to me promptly.
Thank you,
[redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We apologize for any inconvenience to the customer.  Since this job was serviced, they are not entitled to a refund. Customers are only eligible for a refund if they CANCELtheir move seven business days prior to their load date, as stated on our cancellation policy three...

(3) times before a customer electronically signs for the agreement: “Deposits are 100% refundable with No Cancellation Fee or AdditionalCharges for moves cancelled outside seven (7) business days (weekends andfederal holidays excluded) prior to the first estimated pack or load date. Iunderstand that deposits are non refundable for moves cancelled, reserved, orplaced on hold within seven (7) business days (weekends and federal holidaysexcluded) of the first estimated pack or load date. Additionally, cancellationpolicy will apply to the earliest estimated pack/load date in the event a datechange is requested by client.”

Revdex.com:At this time, I have not been contacted by Apollo Relocation Services, Inc. regarding complaint ID [redacted].
I have called repeatedly but only get a voice mail that they will get back to me.Sincerely,
[redacted]...

[redacted]