Sign in

Apollo Relocation Services, Inc.

Sharing is caring! Have something to share about Apollo Relocation Services, Inc.? Use RevDex to write a review
Reviews Apollo Relocation Services, Inc.

Apollo Relocation Services, Inc. Reviews (207)

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because Apollo Relocation charged me $1,400 for "Binding Estimate fee" on top of the move cost; which means that the quoted price won't change on the day of loading. On the pick up day, the driver called and said he suspect my load is more than the quoted price. I questioned why he was making that assessment without actually seeing the load and he said he has been in the business for 7 year, so I will be paying more more than the contract price. He wanted me to consent to over charges before he shows up. Needless to say my inventory did not grow, it said the same. Apollo charged me over 100% of the quoted price and that also includes the "Estimate binding fees of $1,400". I questioned why I am paying for that fee and they couldn't provide the rationale behind the at fee. The driver told me he will leave my load behind and keep my security deposit of $720.00 if I refuse to pay the over charge. I feel this is a calculated scam. They knew I can't afford to loose the security deposit so they will charge me any amount. They delivered household good and with lots of damages.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: Apollo Relocations breached the contract.

Apollo Relocations was hired to deliver goods from [redacted] to [redacted]. As part of the agreement, Apollo Relocations was supposed to store my goods for at least 30 days while I got settled into a permanent location in [redacted]. However, they proceeded to deliver the items today April **. They had picked up the goods on March **, so it hadn't been 30 days of storage when they decided to deliver the goods to my temporary house. Now it's going to cost me more because I will have to move my items again in a couple of weeks to my permanent place. If I refused to have my goods delivered to me today April **, the moving company told me that I would be charged for storage fees which is deceitful because they were supposed to store my goods for 30 days. Apollo Relocations is engaging in unfair business practices. In addition, when I requested the weight slip they provided the wrong weight slip for my goods. Furthermore, they proceeded to charge me more for delivering the goods to my temporary residence even though I had requested 30 days of storage so that the goods could be delivered to my permanent address in a couple of weeks. Now it's going to cost me more to move in a couple of weeks because Apollo Relocations did not honor the agreement by providing 30 days of storage. In addition, I'm also missing items from my move. In addition, Apollo Relocations negligently hired a horrible moving company to move my goods, a moving company that has horrible reviews and has been investigated by the [redacted]. Furthermore, when I emailed [redacted] and [redacted] regarding my issues they chose to ignore my emails.Desired Settlement: I want a refund of all the money $1,950.00, I spent in lieu of the breach of contract by Apollo Relocations and to compensate me for my missing items or I will file a lawsuit against Apollo Relocations for breach of contract.

Business

Response:

At Apollo Relocation Services, we do our best to help easethe stress of long distance moving with courteous customer services at theforefront. Hence, addressing complaints or concerns of customers forcomplications that may have occurred during their moves is one of our utmostpriorities. We regret that our customer, [redacted], feels that their movewas not to the caliber of our usual moves. In these customers’ case, they claimthat our carrier delivered his items earlier than the promised date and thatthere were missing items in his delivery. As per our carrier’s notes on the file, they confirmed withus that they called the customer prior to his storage date being up and advisedhim that a truck was on its way to his route AND ASKED the customer if he wouldlike to be delivered earlier. The customer said that he would like to bedelivered earlier and hence the customer’s items were loaded onto that truckand delivered as promised. Had the customer said no, his items would’veremained in storage and placed on another route later on when his storage wasup. As per our carrier, they delivered as the customer requested- earlier thantheir estimated delivery to accommodate to the customer and their route. According to our records, the customer has never called ussince their pick-up to inform us of ANY issue or concern that arose betweenthem and the carrier. We have a customer service department that can addressany issue for customers before, during, or after their moves. As the companythat they made the reservation with, Apollo Relocation Services can serve as anintermediary and help to address their concerns. We advise this customer tocall our customer service department to help address the missing items issue,as we will help them file a claim with the carrier for proper compensation ofthe undelivered items. As always, we are here and will continue to respond to ourcustomers’ concerns through phone by calling ###-###-#### or email at[redacted]. Customer care is our utmost concern and wehope to help these customers reach an adequate solution to their dilemma.

Totally Lied to us. The price kept going up and their was always different people when trying to resolve this issue. I have to file a complaint and proceed with Legal Action a total Rip Off Company! And yet we still do not have our Stuff!

Moving is hard work and when going long distance can be overwhelming so much thanks is due to Apollo Relocation for the awesome job they did with our move. The crew was very attentive and while they worked fast they were still careful. The price quoted is what we paid and they hit our timelines so we were able to still leave town as planned for vacation. Great all around service.

Review: They don't call back they lied from day one about the price moving date delivery date and still waiting for my stuff to come and once again they tell me 10/14 more days, charge for bulky item and say nothing will be packed on top of ridding mower n there was, there is no Communication, they say they will call on a certain day you don't hear from them until you call they will not give you the bosses name.Desired Settlement: Or paid in full we paid 1540$$ already n my bill was 1800$$ and has gone up twice since then, to 3276$ which we have paid half and don't think I should have to pay that amount and I've been waiting since 10/1 for my belongings and still nothing.

Business

Response:

We apologize for any inconvenience to the customer. Customers are only eligible for a refund if they CANCEL their move ten business days prior to their load date, as stated on our cancellation policy three (3) times before a customer electronically signs for the agreement. Since this job was serviced and the customer never cancelled, they are not entitled to a refund.

Review: When I contacted Apollo about a move from Retsof, NY to Cary, NC, I was originally given a quote of $2780.75, with a deposit of $800.00, half of the balance due at pick up, and the rest at delivery. On October ** I contacted them to update the inventory, which raised the quote to $3293.53, with another $100.00 due for the deposit. On October ** I contacted them with the final inventory, which raised the price to 3501.83. I was told that this would require a larger truck and my pick up date was moved from October ** to November *. My sister was present for the pick up, since we had left for North Carolina. The men told her that we had much more than was in the inventory (actually, we had a few less things) and demanded an extra $2000.00. My sister did not have it and did not pay it. When our items were delivered (eight days after pickup), we were told that we needed to pay the extra $2000.00. The only explanation that Apollo could give was that "[redacted]". We were told that we would not get our belongings without the extra payment. When I pointed out that I had given the sizes of the furniture, and the number and sizes of the boxes, I was told that there must have been more. I finally got a copy of the pick up inventory, which matched the one that they had sent me at the last update. Apollo refused to consider changing the amount, so we had to pay it since we needed to have out belongings. We are still finding broken items, and they left three boxes and my mother's curio cabinet behind. We were also charged $75.00 for wrapping our mattress while they advertised free wrapping.Desired Settlement: I would like to see a refund, since we had followed the steps that were required and gave them an exact inventory. I do feel that they are probably misquoting to ensure business, and refusing to help those who are taken in by them. If nothing else, I would like to see the deceptive business practices stopped. If we didn't have the money we would still be living with two folding chairs and a blow up bed.

Business

Response:

We apologize for any inconvenience to the customer. We have assigned a manager to the customer's file, and will be contacting the customer regarding overages. We will also help the customer file a claim to receive compensation for any broken items.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

I don not really consider this resolved at this point. I will be waiting to see if Apollo Relocation Services actually follows through with their planned action. Thank you so much to the Revdex.com for your assistance.

Review: I contracted Apollo Relocation Services to move my household belongings from [redacted] to [redacted]. I contracted for a move date of August * or *, 2015, depending on best date for ARS. Apollo was to call me before the day of the move to get my final inventory list. I had added a few items and the price almost doubled. I still asked for the service to occur. I was finally contacted on the fourth and told that the move needed to be postponed until Thursday, August *. I was told I would be contacted. APS contacted me on Thursday and told me that their driver had a family emergency. I was rescheduled for Sunday, August [redacted], between 10 am and noon. I was told my household goods would be the only items on the truck and that I would receive a substantial discount for the inconvenience. Next, I was told I would be contacted on Saturday, August *, 2015 to once again confirm my inventory list. I did not receive a call. When I called ARS, I was told that the office was closed as it was Saturday. On Sunday, August *, 2015, the movers once again did not show up and I was not contacted. I will now have to make other moving arrangements at additional cost in time, money, and stress. This organization was very professional during the sales portion of their business, and very unprofessional in the delivering of services. They have collected $770 for a deposit which I am now disputing with my credit card company. This is beginning to feel like fraud to me.Desired Settlement: I am looking for a refund of my $770 dollar deposit and for ARS to stop advertising for relocation services that it does not perform.

Business

Response:

We apologize for any inconvenience to the customer because of the carrier delays. Our dispatch office has been made aware of the situation and is addressing it at the moment. We advise the customer to continue to contact our office and ask to speak to a dispatcher who can further assist her.

This is worst service I have received. Please don't trust these people.

Review: On 2/** I received a call from a sales rep from this company who was very persuasive in regards to securing a deposit to lock in rates. The representative did not inform this was a contract involved and proceeded to advice that I would be able to make changes to this move at no charge, not a penny more.. The representative did not disclose the contract or explained the cancelation their policy, the representative asked for a fully refundable deposit to lock in the quote price which could not be held.

The original moving date was 2/* and the representative failed to inform that I would already be outside the cancelation period and therefore forfeiting the deposit and continued to repeat that I would be able to be fully refunded if I changed my mind.

I called to add other items including some packaged in garbage bags, I was told they do not allow that and I will have to pay them to re package all of such items and racked up my original estimate from 1200 to 17000.

When I asked that I did not feel comfortable paying that and using them they became belligerent and using threats to defend their scam. They refused to credit the deposit which I was told they would, and they refused to listen to the call from the sales rep or escalate to a higher authority.Desired Settlement: Ive lost faith in this company, it is very shady. I was told one thing during the pushy sales call and then I was quoted all set of fees which I was told they are included. I asked to be refunded and I would have my already packaged POD delivered to my new location without he need of them repackaging and charging me extra money for stuff thats already packaged.

Business

Response:

We apologize for any inconvenience to the customer. However our cancellation policy is stated THREE times before a customer signs the agreement. The customer must also manually check off a box that they have read, agree, and accept the cancellation policy and the terms and conditions. One of our representatives from the Quality Assurance department called the customer to go over all necessary information and their inventory. When the customer told our representative that the items were in garbage bags, we advised the customer that this was not allowed. However we provided the customer with options and offered discounts as well. The customer refused all offers and chose to cancel the entire move.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I was never told to read over the "contract" and was rushed to lock in the rate or I would loose that price. The representative did not explain they cancellation policy as far as the deposit being forfeited, neither its clear anywhere on that "contract". The Representative failed to accurately quote the items and describe their fees or being unable to accept bags without an extra fee. Nowhere on the "contract" it states that bags aren't allowed and there will be an extra charge for those. The sales rep did not truthfully presented the information to the customer, neither disclosed that this move would be outside of their cancellation period therefore forfeiting the deposit. Ive asked the supposedly "supervisor" Seth K[redacted] to listen to the call and he refused and said that he trusts this rep. There are no other departments that can assist within this company since its apparently owned by investors and do not care about customer satisfaction. They appear to be in the business of scamming people by forcing them to sign something they couldn't possibly read in 2 minutes and then enforce a "contract" that was never read or understood.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I'm an educated professional and I was never told this was any sort of contract or was given time, or told about signing anything. The sales rep was extremely pushy for me to get the deposit in so she could lock in that price which she proceeded to say was not going to be a penny more. She then said when I asked about their 10 day cancellation, she said it would not apply to me because my move date was within the 10 days meaning, in 8 days. She said it would not apply to me and I still had 3 days to cancel and be fully refunded by federal law. When I called the next day to add items they racked up their estimate to $1700 after they promised that it would not be a penny more originally. I refused to pay them and contract their services because I have read many complaints from customers with my same exact situation. When I requested a cancelation the rep refused to cancel and continue to push me to get a better rate, he was very persistent and rude. They refused to cancel at that time and placed the move on hold for a year and kept my $500 deposit for a service I did not use. This is stealing money out of false pretenses, I requested the person to listen to the call so he could hear that rep lying to me and they refused to do that. They threatened me when I told them I would complain on their practices and heres the email I received from another rude employee. Let me clarify they are not a moving company, but a broker and do not disclose that to you at front. I have not signed or agreed with their new estimate therefore there is no contract, if I don't agree with their new price. Email :[redacted]

Review: To whom this may concern,

I called on Wednesday, August [redacted] 2015 and spoke with Bryan G[redacted] from Apollo Relocation Services. I explicitly expressed to Bryan that I'm in a crunch because my better half and I are expecting and start our new jobs on Monday, August [redacted] 2015 and needed same day pickup for Friday, August [redacted] as early as possible around 9AM, for 3 locations ([redacted]), packing, unpacking, same drop-off and insurance all going to [redacted]. As I made a quote request on [redacted], I told Bryan that my phone is being flooded with calls from movers and I'm looking for the best price with a company that can do all of what we needed at a reasonable price. Bryan stated look no further, even though its a last min request I will see what I an do. I said ok, and gave him a list of what would be picked up at each location. After our conversation, Bryan gave me a price quote of approx. $2,100. I explained to Bryan that I would need to get back to him as I needed to compare his pricing and speak to my better half.

In speaking with my better half and getting other quotes, I expressed to my partner that I felt extremely comfortable with Bryan and I think he understands exactly what our needs and desires are as we (Bryan and I) also spoke about his experience with his wife and how stressful it must be to relocation and start new job being pregnant. So we choose to go with Apollo Relocation Services. Job No: [redacted]

We then called Bryan G[redacted] to make a few adjustments to get the price point down to what was our budget. We eliminated the pickup from NJ and which brought our total down to $1989.17. We agree on the pricing and confirmed all our desires for service, date, pickup locations, drop-off locations and timing. We then paid $500 deposit towards the $1989.17, bringing our total remaining balance to $1,489.17. I called Bryan and asked is there anything else we need to do and I stated in that call that I wanted to confirm that there would be in fact, same day pickup, packing, unpacking and same day drop off as the other companies that gave us quotes stated that they couldn't deliver same day. Bryan stated yes, as agreed everything thing we discussed will be completed on Friday, August [redacted] 2015. I asked if the movers would arrive at 9AM? He said yes, they would arrive around 9AM but needed a 2 hr buffer. I said no problem.

Friday, August [redacted] 2015 comes the movers arrive at 12:26pm and demanded $744 in cash and my other half asked around what time they would arrive today (Friday), the gentleman told us our items would arrive on Tuesday, August [redacted] in the afternoon. We were of course surprised as we needed same day delivery because we wanted to get settled and get prepared for our need jobs on Monday, August [redacted]. That timeline of course was unacceptable to us. So I called Apollo and asked to speak with Bryan, he was not available so they transferred me to a manager. She clearly stated there is nothing they could do at the point because the movers are already there. I of course pleaded with her as we needed same day pickup and drop off and Tuesday was unacceptable. She continued to express that we already paid a deposit for a service and the movers are there to move us and thats all they could do. So I decided to send Bryan an e-mail. I had no issue gaining access to him prior to the movers arriving, it was just a bit strange to us that now we couldn't reach him. This is the e-mail sent to Bryan (of course we have yet to receive a reply):

Hi Bryan,

We have canceled the movers that arrived after 12 noon today.

Pursuant to our discussion regarding our move yesterday, I explicitly stated that we needed everything picked up on Friday, August [redacted] 2015 and delivered on Friday, August [redacted]. I furthermore, went as far as stating that we needed the moves to arrive at 9AM, but was told that they would arrive at earliest 9 but latest 11AM. They arrived after 12 noon, requested $744 and told us that our items would be delivered on TUESDAY, AUGUST [redacted]. This is unacceptable, had it been stated that this was not possible for same day delivery, we would not have committed to utilizing your service.

Please either return our $500 deposit or find us a mover that's willing to relocate us to [redacted] today! At this juncture, we are even willing to compromise to an arrival of Saturday, August [redacted]. If you are not able to adhere to either of these requests, these are the actions we plan to take:

Report you and your company to the Revdex.com

[redacted] is an attorney and will handle our case for immediate injunctive relief to maintain the status quo to sue for damages, including lost of any time relative to our move. Your company will come out of pocket for attorney fees I'm certain will total more than the $500 deposit.

We will relay a very negative experience with you and your company to our friends, family and to the local press.

Please govern yourself accordingly.

Awaiting your reply promptly!

____________________

[redacted].

____________________

-----Original Message-----

Subject: [redacted]

____________________Desired Settlement: We would like a refund of our $500 deposit as this company misrepresented itself in stating that they could do something that clearly they could not do and had no control over. Furthermore, clearly there wasn't a meeting of the minds.

Business

Response:

We apologize for any inconvenience to the customer. However, Apollo Relocation Services does not guarantee delivery A delivery date or time. We try our best to accommodate the customer and have them delivered on their requested delivery date. As stated in our contract below;Apollo Relocation Services Inc. places the shipment with an authorized, licensed, and insured FMCSA household goods carrier. However, you understand and agree that Apollo Relocation Services Inc. makes no guarantees and/or warranties concerning pick up or delivery time and dates, or the assigning of a carrier to provide the transportation services requested. If Apollo Relocation Services Inc. is unable to assign a carrier by the time of close of business on your last pick up date, you will be entitled to a refund of your deposit as a full satisfaction of this agreement. By allowing your assigned carrier, designated by Apollo Relocation Services Inc., to pick up your household goods, you are agreeing to the terms and conditions of this agreement.We also informed the customer that we can service them on the second day of the pick up window and also deliver it on that same day. Which the customer did sign off on both pick up dates of the [redacted] & [redacted]. Customer refused this offer which makes the customer ineligible for the refund. Apollo Relocation services did not once violate any of the terms agreed upon, Please take a look at our cancellation policy below.Deposits are 100% refundable with No Cancellation Fee or Additional Charges for moves cancelled outside ten (10) business days (weekends and federal holidays excluded) prior to the first estimated pack or load date. I understand that deposits are non refundable for moves cancelled, reserved, or placed on hold within ten (10) business days (weekends and federal holidays excluded) of the first estimated pack or load date. Additionally, cancellation policy will apply to the earliest estimated pack/load date in the event a date change is requested by client. All cancellation and refund requests must be sent in writing via e-mail to [redacted]. Cancellation requests sent to Apollo Relocation Services Inc. after normal business hours (6:00 PM EST) will be considered received on the following business day.

Review: Dear Sir/Madam,

I am writing this letter in regards to a service I received from Apollo Relocation. I provided my inventory to the company and they charged me $3,485.00 to move me from Cedar Falls, Iowa to Lakeland, FL. They called me a day to the moving date to reschedule due to a problem they were having at their end I paid deposit of $720.00 and $1,350.00 at pick up with a $50.00 tip. Pick up date was July **, 2015 with delivery 3 - 10 days from pick up. I called on July **, 2015 to check on the status of the delivery and I got transfer to the dispatch department. They informed me service/quote has changed from $3,485 to $6,900.00 and if they were going to hold my household till I pay $3,000.00 for them to schedule my delivery and the remaining at delivery (total amount $6,900). All efforts to receive the reason on price change has proven futile. Failure to receive appropriate response has prompted me to write to you directly.

I will appreciate your help in resolving my complaint. I would like the company to honor the binding contract we signed and deliver my stuff.

I look forward to hearing from you. I am at the hotel due to this company holding on to my stuff and treating that they will add storage bills to it if I don't pay what they asked for. Please help me.Desired Settlement: I am at the hotel due to this company holding on to my stuff and treating that they will add storage bills to it if I don't pay what they asked for. Please help me.

Business

Response:

The estimate received is for a specific inventory. if their were additional items in the move which was the case here then the client is responsible for these overages and is presented a revised estimate which they sign.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because Apollo Relocation charged me $1,400 for "Binding Estimate fee" on top of the move cost; which means that the quoted price won't change on the day of loading. On the pick up day, the driver called and said he suspect my load is more than the quoted price. I questioned why he was making that assessment without actually seeing the load and he said he has been in the business for 7 year, so I will be paying more more than the contract price. He wanted me to consent to over charges before he shows up. Needless to say my inventory did not grow, it said the same. Apollo charged me over 100% of the quoted price and that also includes the "Estimate binding fees of $1,400". I questioned why I am paying for that fee and they couldn't provide the rationale behind the at fee. The driver told me he will leave my load behind and keep my security deposit of $720.00 if I refuse to pay the over charge. I feel this is a calculated scam. They knew I can't afford to loose the security deposit so they will charge me any amount. They delivered household good and with lots of damages.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I did not see a respond in the attachment, nothing has been done to my complaint.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

As requested, attached is the Bill of Lading with all final costs that was signed by the customer prior to their move. If the charges were not acceptable to the customer, they are advised to not sign for the charges or let the movers load their items. As for the claims form, the customer must submit the claim themselves. There is no claim form from us, instead they must file the claim with the insurance company directly. The claim process that was provided to us by the insurance company is as follows:To start your claim/complaint process, please go to the website [redacted]. When entering our site, click on the >>> FILE YOUR MOVING CLAIM / COMPLAINT<<< icon and register your claim information. Please have your full name as it appears on the bill of lading (Contract), the legal name of your service provider (Moving Company), your order number or move confirmation number, an email address, and a valid phone number where we can contact you. Upon receiving your information online, a Claim Acknowledgment Confirmation Notice will be sent to you via email, confirming that your claim/complaint has been received and entered to our electronic system. Note: Please make sure to check your junk or spam folders for our email confirmation. If there are any other questions, the customer is welcome to call our office and speak with a customer care rep that can further assist them.

Review: My move from MO to CA was set up for June **, 2015 with Apollo Relocation Services. I called Apollo June ** to verify and there was no answer. After waiting at the house all day, trying to call all day I was told they weren't coming but would come on the **. There were new tenants moving into the home I was living in, I had signed a new lease at my new home in California based on the date that the moving company assured they were coming. The people moving into my house had to reschedule their move. I was assured by Apollo over the phone that they would be there on the [redacted]. I had responsibilities with my new lease so I left MO to drive to CA on June **. My neighbor offered to let the movers in when they got to the house on the [redacted]. Finally they showed up at 5:30pm and proceeded to load the truck until after 1am. The truck they brought was too small for the amount of furniture. At the end of the night, the truck driver told my neighbor they can't fit everything, and it's going to cost $3000 more than the estimate for the furniture that they put on the truck. They took off leaving a significant amount of my furniture still in the house! At no point on June ** was I contacted by [redacted] or Apollo to ask me to authorize any additional charges or to be notified that the truck was too small and that they left furniture behind in the house! [redacted] also told me that they would hire extra local help to help load the furniture and only 2 men arrived. II did not authorize any of the following activities by Apollo or [redacted], and point out continued lack of accountability, response, and false promises made by these companies: I gave Apollo a complete inventory of all furniture and items that needed to be moved in advance. We measured each item on the inventory to determine individual & total cubic footage and the volume (1385 cf) worked out with Apollo/[redacted] was very close to actual volume measured. In fact, the company added more boxes to the estimate beyond the number that was actually packed. However, the additional volume (after packing truck) was 565 cubic feet greater than the estimate and multiple items were left behind. Since Apollo/[redacted] had reviewed the inventory they should have anticipated what truck space was needed to move all items on the inventory and brought a bigger truck or two trucks if the truck they brought was not large enough. This resulted in leaving behind important inventory items. There is no excuse for leaving these items behind! The pickup manager (Johnny) did not provide an estimate of additional volume/charges before loading the truck (as required in the clause of the contract). I did not authorize any of the additional amount (565 cf) and cost ( $1572) of the volume above the contract estimate. When establishing contract with Apollo, there was no mention of mandatory shrink wrapping all furniture and no mention that it was a requirement that all clothes in bags had to be put in wardrobe boxes. This all added to the load. In fact, I explicitly told Apollo in advance that clothes were in bags and they told me nothing about the need for wardrobe boxes. Apollo explained that all furniture would be wrapped in blankets and there was no charge for this. The only required items mentioned by Apollo was mattresses had to be wrapped (so we paid for 3 mattress covers), TVs had to be bubble wrapped and covered front and back with cardboard (which we did prior to loading), that any glass table tops had to be bubble wrapped, wrapped in a sheet, and covered with cardboard (which we did prior to movers coming), and that pictures had to be wrapped in a sheet, bubble wrapped, and placed in picture boxes (which we did prior to the move). I was also told by Apollo that the furniture would arrive in 5 to 7 days. The estimate provided by Apollo was $5547, and now I am being asked to pay $8863. I still have no furniture, part of my furniture is still in my former house, and I have received no information from Apollo or [redacted].Desired Settlement: I am seeking my furniture to be delivered to my home in California immediately, my furniture that was left behind in Missouri to be collected and delivered immediately at no additional cost, and for the company to honor the original cost estimate given to me.

Business

Response:

The client received an estimate based on the inventory they stated they were moving. While padded blankets are included in the quote it clearly states glass items and fragile items must be packed properly for transport and that the client will be billed for any materials used which is the case here. Also the estimate allotted for a certain amount of space or cubic footage and that is what was reserved on the truck for the client. Unfortunately the client used all the reserved space and then some and there was no more available space on the truck. Furthermore the carrier would have picked up the items left over however the client refused to pay for the additional pick up of the items that could not fit on the first truck so that is why the left over goods where not transported. We would happily arrange to have those items picked up and will work with the client on the rate however the carrier cannot do the additional service for free.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I do not accept this company's response. The information presented by the company is not factual or true and is a misrepresentation of what actually occurred. A complete inventory was gone over many times with the Apollo agent, my neighbor and myself, including measuring the cubic ft of all items. As we wanted to make sure there were no overages and all items were packed right. The representative from Apollo assured me on the phone that the movers would arrive on June **. I needed them to arrive on that date. They did not arrive, they did not notify me that they wouldn't be coming. I had to call them on June ** to ask where they were, and they didn't show up until late in the day on June **. This impacted not only me but the tenants moving into the home. Apollo told me that I must immediately pay the deposit otherwise I would not be able to secure the truck for the [redacted]. The agent gave me the amount of the money orders needed, I bought those money orders for both pick up and delivery. I had multiple conversations with the Apollo representative on the phone before the move to go over all items that needed be packed in advance. They explicitly told me those items that needed to be specially packed which included TVs, pictures, and glass items. Therefore, I packed all of those items specially myself with the help of my neighbors, including having purchased all necessary boxes/bubblewrap needed to do so. Apollo also told me that I needed 3 mattress covers sets for the 2 queen beds and king bed. I was told that all furniture would be blanket covered at no charge. When [redacted] movers arrived, they shrinkwrapped all furniture, which Apollo told me was NOT necessary on the phone. This was an additional cost. I had already been charged by Apollo for those mattress covers for three beds, however, now I am being charged by Apollo for 5 mattress covers? I only have three beds! Additionally, there was an estimated fuel charge from Apollo of $349, but now I am being charged $490 for the same fuel charge by [redacted]. Also, Apollo told me that the movers would be going straight from the pick up location in Columbia Missouri to the drop off location in Oxnard California. At no time did they tell me the furniture was being taken to Chicago to a warehouse to again be unloaded and put on another truck. Apollo promised many things – none of those promises have been kept. I am being charged for services I did not agree to. Apollo and [redacted] never contacted me to give me any status and never notified me of all of the new additional charges at any time on June **. They never called me about delivering the furniture. I have called them multiple times over the past three weeks and am rudely put on hold, told I would be called back, and never called back. However, I was finally contacted by Apollo and [redacted] this week (more than three weeks after they picked up the furniture), likely because of the Revdex.com complaints. I was told that I needed to now pay 70 percent of the new total charge (more than $3000 over the estimate), or else all of my furniture will be auctioned off. They also said they had no plans to deliver any of my furniture, and that if they pick up the furniture they left behind, I will have to pay them even more than the $3000 + extra. The Apollo representative that called said I could 1) hire another company to deliver my furniture from their warehouse to me in California, but I would still have to pay [redacted] for loading and taking the furniture to Chicago; 2) pay everything they ask plus additional unknown charges. I asked her to please email me the options that she was laying out so I could understand them fully. She never did. I have already paid these companies $3373.95 in deposit and initial pick up fee. I still have the money order, that Apollo told me to get, of $2173.95 for the drop-off fee. The only resolution I will agree to at this time is for my furniture that was left at the house in Columbia, Missouri to be picked up, and delivered to me in California and that the furniture they took to a warehouse in Chicago be delivered to me. In essence, I am asking my furniture to be moved from one location to another – exactly what was promised to me at the beginning! I am on social security and do not have the funds to pay all of these extra charges. Beyond that, I have incurred many additional expenses as a result of being without any furniture, bed, clothes, household goods for more than three weeks. I only have the clothes that I wore to drive to California plus two other clothing items, because they promised all of my clothes, furniture, belongings would be delivered in less than a week, specifically saying 5-7 days and at most 12 if there is any issue with weather or other delays.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The estimate was given in good faith by the company and on move day the client required more services such as packing and had more itemsto ship therefore they recieved a revised estimate which they signed agreeing to the new cost for the service. No contract was ever voided, the service was provided and proper protocol was followed. We apologize if the service failed to meet the clients expectations.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[There has been no resolution. It has been 2 months since the pickup and an extra $3300 added to an already $5500. Nothing has been delivered or the rest of my things picked up in Columbia, Mo that was left behind. There was no new estimate given until too small of truck was loaded. There has been no negotiation only threats that I will not be getting any of my things until I pay money in advance and even more to pick up items left in house now being occupied in Columbia, Mo. They say if I don't pay my things will be auctioned off. I have paid over $3300 and have nothing. I have been living in a house for 2 months with no furniture or household goods. I have had to spend more money to buy things that I already own and people in previous house want my left behind furniture removed from their house. There has been no resolution or negotiation only threats and empty promises. A complete bait and switch. Get contract signed and the job was finished.Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: The original payment amount was change after I called to add my additional items to the moving , which I told by the sale agent that it would not come at additional cost. When I called the company to ask about the new charges the sale agent was rude and the manager was even worst. To add insult to injury move date was change twice and the manager offered no explanation, as if I hadn't pay for there services. She treated me literally like garage and hang up in my ear several times. My moving date was June **, 2015 and they didn't show up until June **, 2015 at 5 in the afternoon after I was repeatedly told they would come at 8 am in the morning. This company and their staff are completely disrespected and have the worst possible consumer services on this planet. They lie about their services and they don't tell you the additional charges you will have to pay. The amount I was given on my quote increased drastically when the movers told me about isurance and the material covers I would have to pay for.Desired Settlement: I would like a full refund of my money along with an apology

Business

Response:

We apologize for any inconvenience to the customer. We do not have any record of the customer calling in. Customers are only eligible for a refund if they CANCEL their move seven business days prior to their load date, as stated on our cancellation policy three (3) times before a customer electronically signs for the agreement: “Deposits are 100% refundable with No Cancellation Fee or Additional Charges for moves cancelled outside seven (7) business days (weekends and federal holidays excluded) prior to the first estimated pack or load date. I understand that deposits are non refundable for moves cancelled, reserved, or placed on hold within seven (7) business days (weekends and federal holidays excluded) of the first estimated pack or load date. Additionally, cancellation policy will apply to the earliest estimated pack/load date in the event a date change is requested by client.”Since this job was serviced and the customer never cancelled, they are not entitled to a refund. If the customer has any questions she is always welcome to contact us at ###-###-#### so our customer care representative can further assist them.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Apollo will NEVER mention that they are just the brokers when you first pay a deposit for their contract. Once your contract is signed, their job is done. Don't expect ANY assistance regarding the logistics of the move. You are at the mercy of the actual moving co. In our case it was 'Always Affordable Moving & Storage'

1) I got a call from Always Affordable (###-###-####) on 9/*/2015 at 1:33 PM saying that they can come to move our stuff either on 9/** or on 9/**. I said I will let them know. I called back at 1:48 PM and confirmed for our move on 9/** at 9 AM.

2) My wife called Apollo on 9/**/2015 around 4 PM to confirm the move date. Apollo said the move date will be on 9/**/2015.

3) However, Always Affordable showed up on 9/**/2015 around 8:30 AM to move our stuff. We weren't ready because our move date was supposed to be on 9/**/2015. We had lot of stuff which we had to pack into boxes and lot of stuff which we were planning to

throw. At 8:53 AM I called Apollo (###-###-####) saying that the movers have come early to pick our stuff up. Apollo said they can't do anything since the dispatcher of the actual moving company 'Always Affordable' has sent the movers.

4) I called Apollo again on 9/**/2015 at 8:59 AM. Apollo refused to help us and also said it maybe a week before another truck becomes available. I had no option but to agree to this extortion because we were going to vacate our apartment on 9/**/2015. Apollo also

talked to me in a condescending manner saying I should have been ready with our stuff even though they had confirmed an appointment for 9/**/2015 at 9 AM with me.

5) Because we weren't prepared for our move, a lot of boxes were haphazardly packed and lot of unwanted stuff got packed. The result was that Apollo's "not-to-exceed" binding estimate exceeded by $317.

6) On 9/**/2015 at 12:26 PM, Anthony from 'Always Affordable' called me to make delivery the next day. My contract clearly indicates that we had opted for 30 days of free storage which we had verbally confirmed on our call with Clint Pittendorfer of Apollo on

8/*/2015 around 2 PM. Anthony said he will check with Apollo. At 12:38 PM, I call Anthony back and he says that Apollo told him that we haven't opted for 30 days of free storage.

7) On 9/** at 12:41 PM, I called Apollo. The call lasts for 53 mins during which they keep saying that my goods will be delivered the next day. I tell them I don't have an apartment yet to keep my goods but they couldn't care less. They said I didn't ask for free storage

so I told them I did and that it's written on my contract. I also asked them to verify that I did ask for 30 days of free storage by checking their call records. I offered to give them the call date and time. However, they refused to help.

8) On 9/** at around 2:30 PM, Apollo called me back and said if I pay $156 to 'Always Affordable', I will get 30 days of storage. I had to pay this because I had no other option. This was their second extortion with me. Please note that I intend to dispute this $156 that I paid to 'Always Affordable' as well. I made the payment using this same credit card on 9/**/2015.

9) Always Affordable delivered my goods on 10/*/2015. However, 1 coffee table was broken beyond repair and 1 box was missing. This box had items with sentimental value to us. I called Apollo about the coffee table and they said their customer service rep will call

me back to walk me through their claims process. No one from Apollo called me back.

10) My wife called Apollo about the missing box and they said they can't do anything and that we have to call Always Affordable.

11) I drove 1.5 hrs to Always Affordable's office on 10/**/2015 in New Jersey with the hopes of recovering our box. They didn't help us find it.

Summary: Apollo provided us absolutely ZERO service with ANY aspect of our move including picking up of the goods, delivery of the goods, storage of the goods, damaged and missing goods. Therefore, they didn't provide us any of the service for which I paid them $650 and also breached their "not-to-exceed" binding estimate as well as didn't provide the 30 days free storage as mentioned in my contract which I also verbally agreed to on 8/*/2015 around 2 PM. They also lied to us by saying that we asked for our goods to be delivered to our new apartment and that we didn't ask for free storage. That's not possible as we didn't even get a new apartment until the last week of September 2015.

Because of Apollo's negligence and useless service I had to pay $317 more because the actual moving co. 'Always Affordable' showed up 1 day early despite being told by 'Always Affordable' and by 'Apollo' that they would be coming the next day. Because of Apollo's lying tactics I had to pay $156 for storage which was mentioned as fee on my contract and I had verbally requested for it on 8/*/2015 around 2 PM phone call. On top of these issues, 'Always Affordable' broke my coffee table and either lost or stole by box containing personal things with sentimental value that CAN NOT be replaced or bought again. Apollo said they will contact me to file a claim for the table but the didn't. They completely refused to help with the lost/stolen box and said we have to contact 'Always Affordable'. On contacting 'Always Affordable' I get the run around that the box is gone and they can't do anything.Desired Settlement: I want a refund of $317 + $ 156 + $1000 (to make them accountable for the mental harassment and losing our valuables)

Business

Response:

We apologize for any inconvenience to the customer. Apollo Relocation Services did not violate any of the agreed upon conditions and terms. The agreed upon dates were 9/**/15-9/**/15, which the carrier did arrive on the agreed upon date. However the customer did not indicate that they wanted any storage until the carrier was ready to deliver the items. We tried our best to accommodate the customer, and was able to provide storage for $156. Since the customer did not state they needed storage at the initial conversation when booking the move, the customer was not opt in for the storage. The price went up since the customer did have more items. If the customer had the same amount that we agreed upon than the price would not have gone up. Our dispatch manager did provide the customer with the proper information to start a claim. Since the carrier did service this move, the customer would be compensated through the carrier. If the customer has any questions on the agreed upon conditions and terms we advise and await their call at ###-###-####, thank you.

Consumer

Response:

Revdex.com should not just mediate and should also take strict action against Apollo. Apollo is talking only about their contract, what about VERBAL agreements? I have attached the agreement which mentions about "not-to-exceed estimate" and "30 day free storage". Can't their recorded phone calls be heard? Please see the various reviews against this unscrupulous business. How long will it be allowed to cheat people? One of the links to these reviews are: [redacted]

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

1) I know that there is a two-day window to pick up the items but during the booking process, I was told that I would get a call confirming the pick-up date. I did get a call from the carrier 'Always Affordable' on 9/*/2015 at 1:33 PM saying they will come on 9/**/2015. After the pick-up date was confirmed with the carrier and also with Apollo when we called them on 9/**/2015, why should the two-day window be applicable? Does it mean Apollo has NO value for their VERBAL agreements? That is the behavior of an unscrupulous business. Apollo is talking only about their contract, what about VERBAL agreements? Can't their recorded phone calls be heard?2) The cost went up because the carrier showed up 1 day early deliberately to cause confusion. In this confusion, the carrier also lost/stole 1 of our boxes. Instead of bringing in 2 dish packing boxes as agreed in the agreement, the carrier brought in 12 boxes priced at $16 each. These are all tactics to drive up the cost.3) I did ask for 30 day free storage on 8/*/2015 around 2 PM when the booking was confirmed. Also, this 30 day free storage is mentioned in the agreement.4) For our broken coffee table when I called, I was told that a customer service rep will call me back and tell me how to file a claim. This was on Oct [redacted] and I still haven't got a call.5) If EVERY bit of work is supposed to be done between me and the carrier what is Apollo charging me for?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

Does Revdex.com only mediate or does it also take any action?

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

1) In my earlier reply I had attached proof that 30 days free storage was included in the contract. The condition that we should have verbally asked for it can't be proven since I don't have a recorded phone conversation. The co. 'Apollo Relocation Services' should have it as they record all conversations. However, I do have audio recording of Apollo's customer service rep after the goods were delivered that I had asked the goods to be delivered to our new apartment. I can prove that this is a lie because the "Delivery Address" section in the contract says "Will Advise" meaning we did NOT know what our new apartment address will be.2) Regarding the phone conversation wherein the pickup date was scheduled and fixed for 9/**/15 as per 'Affordable Storage' and also the phone conversation with 'Apollo' on 9/**/15 confirming that the pickup date will be on 9/**/15: how is it that these conversations have been wiped off as well? I know the contract gives a 2 day window but when a company calls and tells the customer something it becomes a VERBAL contract which the company should either honor or let the customer know if the information has been changed. Movers shouldn't just show up at the customer's house without warning. Due to this action by the movers, our estimate went up and we lost our box.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We apologize for any inconvenience to the customer. The reason why "Will Advise" was written was because the customer did not provide an address at the time. If the customer had requested storage then "Carrier Storage" would have been listed. The customer also spoke to our Quality Assurance department on September **, 2015 and went over every detail regarding the customers move. Not once, did the customer state that storage was needed. On our contract it clearly states;30 days free storage in a secured climate controlled facility for Interstate moves only. Shipper must request storage at time of the reservation is prepared.Since the customer did not indicate storage was needed in the initial conversation or in any conversation through out the entire process, the customer was not given the storage. On the agreed upon contract, no storage was listed. The customer signed and agreed to the conditions and terms. We do apologize for any inconvenience, due to the nature of the business we try our best to accommodate the customer with an accurate pick up date and delivery. We apologize the carrier arrived earlier than he was supposed to, but the customer did agree to a two day window. Please take a look at one of the agreed upon terms;Apollo Relocation Services Inc. places the shipment with an authorized, licensed, and insured FMCSA household goods carrier. However, you understand and agree that Apollo Relocation Services Inc. makes no guarantees and/or warranties concerning pick up or delivery time and dates, or the assigning of a carrier to provide the transportation services requested.

Review: This moving company told me certain times and things that were not kept. I was told they would be here either Wed Aug ** or Thurs Aug **, and they would call 48 hrs before pick-up. I called Tuesday in the afternoon asking when they would be coming since they missed the 48 hr window, and they said between 10am-2pm on Thurs Aug **. On Thurs Aug **, I called them at 2:05pm asking where they were at after receiving no calls of being late. They said they would be there between 5 and 7 pm, and they would call 30 min before arriving. I called them at 6:40pm asking where the driver was because if given the 30 min time to arrive, it would be past the 7pm time given. They told me that the driver was on his way because he wasn't answering. A half an hour later, I called again and they said he wouldn't be there until 9pm. I was told over the phone that things would be made right, and they would be there at 9pm. The dispatcher said he would call the driver. They said we would get our money back if they did not render the service, but they would not say it would be at 9pm. I called them back and left a message at 9:07pm with having no phone call from the driver of arriving. It is 9:33pm now and still waiting on a phone call. I called Apollo Relocation Movers Inc at 10:02 pm, and left a message because there was no call from the driver or arrival of the truck to load and pick up household goods. I was about to call at 11:02pm when the movers came and had no good excuse as to why they didn't call or the company didn't call. The service was not rendered at the appropriate times so we want to get our money back. The dispatcher said I was not eligible for a refund since I refused service 45 min before midnight. If they would have came at midnight, I would be have eligible. I am going into the Air Force leaving tomorrow, and this is a stress emotionally and financially that I need help resolving.Desired Settlement: To receive a full refund to be able to use elsewhere to be able to refrain from being in a financial hardship due to a military move

Business

Response:

We apologize for any inconvenience to the customer. According to our notes, the carrier arrived at the customers home on 8/**/15 at 10:30pm still within the scheduled date. Unfortunately, because of the nature of the transportation industry, there are delays including traffic, weather, road, and delays caused from other customers, which was the case with this move. Refusal of services are not eligible for refunds as per the signed agreement with the customer. However the carrier is willing to reschedule another date for the customer for the inconvenience. We advise the customer to reach out to our office and speak to a customer care rep that can further assist them.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

We did not have confirmation from the carrier that they were coming by the close of the business day on the 2nd day of the scheduled move and therefore we had no choice but to act accordingly that they were not coming. NO confirmation that they were coming by the close of business on the 2nd scheduled date was made (8pm EST is the close of the company's business and therefore no one was taking calls). At 7:50pm a call was made to the business and they still had not reached contact with the driver stating he must be on his phone which was the same excuse we had been receiving since 2pm that afternoon. They gave us a last time at 9pm and when we asked what we are to do if they do not come as the business is closed they guaranteed the driver would be there by then. (11 hours after the first time given)Calls were made every hour and recorded on the voicemail of the company that the driver had not arrived after 8pm as no one was there to respond or answer the phone, a call was made at 11:06 informing the company they did not meet their contract and we needed to find other arrangements for our move.This therefore breaches the contract signed because no contact was made with a carrier within the 2 day window by the close of business on the 2nd day. No carrier was confirmed or contacted us until a man showed up at the door. The last call made to the business was 7:50 pm and they still had no contact with the driver. This was clearly not met and there is no reason why a simple call from the carrier/driver could have been made to inform us of the time and that they were still coming. You can not claim "traffic and other issues" when 11 hours difference from the provided time and the actual time of arrival without a single phone call. THE BUSINESS NEVER made a call to us and we had to call them multiple time to get any information.As for the company offering a rescheduled date, we can not change our move out date due to being called to active duty and needing to be at the station so the offer to have this company reschedule the move is not an option and we would not trust this company anyway. We had to quickly pack a Budget truck and move it ourselves. Therefore we had to make other arrangements to get our move completed.

Showing up to someone's house at 11:15 pm is not acceptable without any call or confirmation that someone was coming, especially since that last time given was a clear 9pm guarantee by the business office. This move could not have taken place within this business day even if we let the men into our house so late at night at 11:15 pm.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We do apologize for any inconvenience to the customer. According to our notes, the carrier arrived at the customers home on 8/**/15 at 10:30pm still within the scheduled date. As per our contract that the customer agreed and signed to the conditions and terms. It does state, "Apollo Relocation Services Inc. makes no guarantees and/or warranties concerning pick up or delivery time and dates, or the assigning of a carrier to provide the transportation services requested"Unfortunately, because of the nature of the transportation industry, there are delays including traffic,road, and delays caused from other customers, which was the case with this customer. Once again we do apologize for any inconvenience to the customer but the drivers did arrive within the agreed terms of the contract, and in no shape, way, or form did Apollo Relocation Services violate any of the terms agreed upon in the contract.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They have still charged me for $800 for not performing the services. The business is manipulting the "business day" to fit their own agenda and timeline. This was clearly not met and there is no reason why a simple call from the carrier/driver could have been made to inform us of the time and that they were still coming. You can not claim "traffic and other issues" when 11 hours difference from the provided time and the actual time of arrival without a single phone call. THE BUSINESS NEVER made a call to us and we had to call them multiple time to get any information (which was all lies about the "driver being on their way").As for the company offering a rescheduled date, we can not change our move out date due to being called to active duty and needing to be at the station so the offer to have this company reschedule the move is not an option and we would not trust this company anyway. We had to quickly pack a Budget truck and move it ourselves. Therefore we had to make other arrangements to get our move completed. Showing up to someone's house at 11:15 pm is not acceptable without any call or confirmation that someone was coming. It seems the "day" and "business day" are what the issue is and the "business or close of busniess day" is not midnight!! I understand that the business would like to count until midnight on the final day of pick up but in there agreement it clearly states the close of business is 6pm. They are also moving up their time that they arrived at our house. They did not arrive until 11:15 pm That is when they rang our doorbell. The phone calls we made up until the movers arriving are all time stamped and we left voicemails as documentation. No crrier made contact per their own contract below. We had no contact with carrierand no confirmation one was coming. Per their contract below they did not meed their side of thedeal by the close of business on the 2nd move day. Even after we initiated contact multiple times to be made with carrier. We will not be satisfied until they refund our money back and they get consequences for overbooking and not being able to perform the services within the time frame. "Apollo Relocation Services Inc. places the shipm ent with an authorized, licensed, and insured FMCSA household goods carrier. However, you understand and agree that Apollo Relocation Services Inc. makes no guarantees and/or warranties concerning pick up or delivery time and dates, or the assigning of a carrier to provide the transportation services requested. If Apollo Relocation Services Inc. is unable to assign a carrier by the time of close of business on your last pick up date, you will be entitled to a refund of your deposit as a full satisfaction of this agreement. ..."

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Apollo was due to arrive at our residence in Hampton, Virginia to load our shipment the morning of October **, 2015. We kept getting calls postponing their arrival. They ended up being 10 hours late for arrival. This cost us a lost days work ($700.00) sitting around waiting on their arrival. We had given a delivery date of November *, 2015 as requested by the company. We later found out that they considered this the "first possible delivery date" and they had up to 20 business days to deliver from that date. We were never told this information but apparently it was in the contract. They painted such a beautiful customer service picture, I would assume to hurry up and get our business. I cannot begin to count the multiple times we called Apollo to find out the status of our delivery. We had to keep reaching out to them versus them contacting up and keeping us up to date. I cannot begin to count how many times we were blatantly lied to about our shipment delivery. It was one lie after another and their customer service reps all had a nasty, apathetic attitudes the entire time every time we reached out to them. Our property was finally delivered on November **, 2015. The team was given fair warning not to cause any damage to our newly built home. They managed to damage a newly installed $400 storm door. Several boxes of glass collectibles and cookie jars were shattered into pieces. Glass from an antique curio cabinet was broken as well as an Italian marble antique table top that was broken completely in half. We are devastated over the damage and we haven't even finished all of the unpacking yet. I am completely angered and outraged at how we and our property have been treated through this whole ordeal. We had to waste precious hours of vacation time as we sat around for over 3 weeks waiting for our property to be delivered. We had a brand new home that we were unable to live in so we had to stay with local family the entire time we waited. Apollo's customer service was despicable, blatantly dishonest and uncaring. If this is how they are going to treat people who are paying thousands of dollars for service then they need to reconsider being in business at all!Desired Settlement: We should be compensated for the following:

1. Lost wages due to Apollo's delays

2. Damaged personal property

Customer service needs training on how to treat people with care, compassion and above all, Honesty!!! They should not sound like they are just reading from a script.

Higher up management was conveniently "unavailable" the multitudes of times we called. However they were readily available when our credit card needed to be processed for payment. Customer service and management needs a complete overhaul!

Business

Response:

We apologize for any

inconvenience to the customer. Every time we found out that the customer was

going to be delayed we reached out right away to inform him. However the

customer had a 2 day window and we arrived on the first day of the window that

the customer agreed to. Due to the nature of the business, delays happen

because of traffic, weather, and other customer’s loads. We accommodated the

customer as much as possible to even allowing the customer to pay with a credit

card. When in our contract it clearly states the only form of payment methods we

accept are cash or money order. The customer also set up a first available

delivery date of November [redacted], which guarantees that the furniture

will not deliver before that date. Please take a look at one of the agreed upon

conditions and term;Based on the load and mileage of your move, delivery may take

anywhere from 1-20 business days. West coast 1-20. Mid-west 1-20. East Coast

1-20. These estimated windows begin on the first day of the shipper’s

availability. Goods may be warehoused before delivery. Any situations on

delivery such as, no delivery before or after a certain time, or no weekend

delivery may cause your delivery schedule to go past the estimated time and may

incur additional fees. In the event of any conflict between the Bill of Lading

and the terms of any estimate, the terms of the Bill of Lading shall control.

The estimated price listed on this agreement is based on a flexible schedule as

well as accessible conditions at both pickup and delivery locations. Estimated

time of arrival is determined by many factors beyond the control of any carrier

and Apollo Relocation Services Inc. such as traffic, weather, mechanical, and

any acts of God.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Indeed they called on initial arrival in October to keep telling us they would be later and later (10 hours late when they finally arrived) We stayed out of work because we had a morning arrival time. We could have worked this day instead of waiting around the house held up by their delays. This cost us a days wages. When it came to finally getting our property delivered, we had to keep calling to get the status. People would tell us they would call and keep us updated but this did not happen. We had to constantly call and stay on them to get our property while dealing with constant and blatant lies about when we would get our delivery. It has now been 13 days since our property was delivered. They damaged multiple item - antique curio cabinet glass, antique marble table top, 2 crushed boxes of crystal stemware and collectibles as well as damaging our newly installed storm door. The delivery team was even aware of the curio cabinet and marble top table as they saw the damage for themselves. We had insurance coverage yet nobody from Apollo has contacted us to compensate for the damages they caused. Thirteen days have gone by and nothing. They do not care and are full of lies and excuses. The reviews clearly show they are an awful delivery company that nobody should have to deal with. This will not be resolved until we are compensated for the damages they caused!!!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We apologize for any inconvenience to the customer. However we have not received any calls or emails from the customer. Please have the customer send us a formal email to [redacted]With a detailed description for any damaged or missing items, so we can work on it right away.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Once again with the outright lies!!! Again I state - I called ###-###-#### on January [redacted] at 10:30 am and had to leave a message about my issues. Nobody ever called me back for follow up!!! I once again called on January [redacted] at 9:45 am and finally got to speak to someone. His name is Seth K[redacted] and he gave me email directions and what to send. I sent him the list of damages and what pictures I still had (some were lost due to a damaged iPhone and the phone was not repairable). I sent these emails at 10:00 am on January [redacted]. Seth even responded to me stating the pictures were not attached. I had indeed attached them but I followed up by sending again. I have since heard nothing back from anyone yet you have the gall to say I never called or emailed anything. That is complete and total [redacted]!! I am sick and tired of the ongoing lies and being completely [redacted] around. You lie over and over while apologizing at the same time. You are absolutely full of st and worthless!!!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I moved from Pennsylvania to Louisiana and my things were picked up on June **, 2015. I wanted them delivered on Jun **, 2015. When I called Apollo on Friday June **, they passed me around to 3 different people before someone could finally tell me that my stuff would not be coming the next day and that it would arrive later in the week. That was fine, I understand that things happen. When I called Apollo on Monday June **, they basically told me that the move was now out of their hands and I would have to deal with the trucking company. Well after talking to Apollo and the trucking company another several time over the next 2 weeks, the delivery was pushed back again. And again. And again. Basically Apollo lied in everything they told me. The original guy, Vincent, that I talked to and booked the move with gushed about how fantastic their customer service was and how they would call me every day and update me on the delivery of my stuff. He said that Apollo has an A+ rating with the Revdex.com, which is clearly a lie. The customer service was awful. No one could ever tell me where in the country my stuff was and could never give me an accurate phone number for truck driver. I gave a very detailed list of the items that were to be moved, yet the price of the moved doubled on pick up day because Apollo severely underestimated the room my stuff would take up. I don't care if they say they have up to 20 days to deliver your stuff. It should never take that long and yet here I am on Day 19, still with no stuff. This company is a scam and is spewing lies to get customers.Desired Settlement: I want my $600 deposit refunded, especially because they severely underestimated the size and price of my move and I ended up having to pay $1800 more than I was quoted. Original price was $1800 but it doubled to $3600 the day of the move. They promised me exceptional service and told me they would be with me every step of the way. I haven't heard from Apollo since July [redacted] where they just apologized and did nothing to try and solve my problem. Apologies are not accepted when my stuff is almost 3 weeks late and I've had to sleep on the floor this whole time.

Business

Response:

We apologize if our service failed to meet the clients expectations. We gave her a good faith estimate over the phone however on move day they had additional items and packing services needed that reflected on the revised price which the client was given and signed agreeing to prior to loading of the truck. Also regarding the delivery while we strive to arrange delievry timeframes per the clients request by regulatory statutes and per the Bill of Laden contract there is an alloted 30 days to delievr prior to the company being considered " late". We will continue to assist the client as best we can.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I did not have anything extra the day of the move. Whoever was doing the space estimation, severely underestimated. I am not to blame for the extra space. Half of my things were delivered on 7/**/2015 but half of my things were somehow left behind back in New Jersey. According to your contract you have from 1 to 20 days to deliver, nothing says up to 30 days. It is now 7/** and I still have not received the other half of my delivery. And wherever is supposedly says "up to 30 days," well it's been over 30 days! I don't understand how the people working for this company can be so ignorant. I don't think they would like it if it took over a month for their things to be delivered. I want my money back. The contract says "estimated time of arrival is determined by many factors such as traffic, weather, mechanical and any acts of God." Well none of these reasons supports half my things being left behind. God isn't incompetent like the people at this company. If the rest of my things are not delivered by Friday July [redacted] 2015, which is 30 business days after my stuff was picked up on June **, I will need my money back and expect my things with it.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Now Apollo is just straight up lying. HALF OF MY THINGS were delivered on the [redacted] business day, NOT the [redacted] like they're claiming. From June ** to July [redacted] is 20 business days. HOWEVER, the other half of my things are still MIA because they were SOMEHOW LEFT BEHIND IN NEW JERSEY. I don't even know why my things went to New Jersey and sat in a warehouse for 3 weeks before they even began to make their way to Louisiana. I WILL FIGHT THIS FOR MONTHS AND YEARS IF I HAVE TO. This company lies. They have swindled me out of my money, told me they had an A+ rating from the Revdex.com and still have not delivered HALF OF MY THINGS. THE CUSTOMER IS ALWAY RIGHT. I have worked customer service jobs since I was 16 years old and when a customer tells you you're wrong, YOURE WRONG. I am a pharmacist, if I made my customers wait almost 2 months for their medications, they'd be dead! Delivery of only HALF OF MY THINGS does not count. I have now had to spend money on new clothes, kitchen utensils, pots and pans, etc because THIS COMPANY COULD NOT DELIVER ON TIME. I AM STILL WAITING FOR THE OTHER HALF OF MY THINGS AND IT IS NOW BUSINESS DAY 33. I don't think anyone at this company would appreciate being treated like this of they were in my position. THE CUSTOMER IS ALWAYS RIGHT. DELIVER THE REST OF MY THINGS AND GIVE ME MY $1800 BACK OR I WILL SUE YOU. I have never dealt with such an incapable, ignorant, company. Just deal with the fact that you have lied to me on multiple occassions, failed to deliver my things in a timely manner and give me my money back.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We advise the customer to please call our office again to speak with a customer care rep for help in filing a claim against the carrier for the missing items. We are here to assist the customer is receiving the rest of their items or proper compensation for the missing items, but that is done properly through a claim process with the carrier's insurance company. Once the items are picked up by the carrier, the carrier is responsible for the delivery of the items. Again, she is welcome to call our office directly to receive help in filing the claim for proper compensation.

Review: items not delivered from inventory list. Poor customer service. Have called numerous times. the company has not responded.Desired Settlement: Deliver or ship missing sideboards to bed and toy box.

Business

Response:

At Apollo Relocation Services, we do our best to help easethe stress of long distance moving with courteous customer services at theforefront. Hence, addressing complaints or concerns of customers forcomplications that may have occurred during their moves is one of our utmostpriorities. We regret that our customers, [redacted] and [redacted], feelthat their move was not to the caliber of our usual moves. In these customers’case, they claim that our carrier’s movers left behind the side boards to a kingsize bed that was already disassembled at the pick-up location and anadditional cost for additional required services and items to be moved. What sets Apollo Relocation Services apart from almost allof our competitors is our Quality Assurance department that reconfirms all ofour customers’ move details and answers any customer questions or concerns priorto any of their items being loaded and transported by our carriers. Asexplained to the customer during our Quality Assurance process, all items thatare disassembled at the pick-up location by the movers will be reassembled atthe delivery location. These service details are also listed on our movingestimate agreement under the “This Moving Estimate Includes” details as listedbelow: “Disassembly and reassembly ofall items disassembled by movers at pick up.”Unfortunately upon pick-up, this item (the king size bed)was already disassembled and hence not reassembled at the delivery location. Sincethe item was already disassembled, the movers simply loaded and moved the bedthat was on the inventory list, not including the side boards or rails that themovers were unaware belonged to the aforementioned bed. The movers had no wayof knowing additional pieces belonged to this item, unless the customerthemselves advise the movers to also load these additional pieces. As for the left behind items, “the side boards and toy box”,customer [redacted] who was at the pick-up location was the agent in charge ofadvising the movers what items were to be loaded and moved. The customer didhave additional items that were not on the original inventory list and henceacquired additional fees as per the agreement as stated below:“If there is an increase of items, packing services, weight/volume orlabor services added at the origin or destination to those quoted in thisagreement, the customer may be charged for those services at full tariff rates.”And: “If youare going to add additional pieces/items to your inventory at origin, or ifyour inventory pieces/items are different in weight and/or volume from what wasestimated on this agreement: Carrier’sforeman will provide you with a revised written estimate on site including allcosts necessary for your move.” As per our procedure and agreement, the movers advised thecustomer of the additional costs for the additional items to be moved. Theywere aware of the costs before the items were moved and were also advised byour Quality Assurance agent that all remaining balances were to be paid by cashor postal money order since those funds are to be immediately recycled by thedrivers for food, fuel, and lodging along their scheduled route. During the pick-up, movers will only load and transport theitems that customers advise are needed to be loaded and moved. Because ofadditional items, customers are advised to be specific about which items in thehome are to be loaded. If any items are left behind or not loaded, they are toadvise the movers immediately upon the last walk-through in the home and beforethe moving truck leaves the origin, as unfortunately was not done by thecustomer at the pick-up location. We do understand that incidences, delays, and inconveniencescan occur during moves, especially long distance moves and we try toaccommodate to our customers’ needs as best we can when those incidences occur.According to our records, we have responded to all of these customers’ callsand inquiries, but what they must comprehend is that the faults that occurredduring the moving process can and must be addressed with the carrier thatperformed their move directly. We have continuously tried to contact thecarrier on behalf of our customer to address and rectify this problem and willcontinue to do so until we get a response. As our dispatcher advised thecustomer, we suggest the customer to file a claim with the carrier directly inregards to compensation for the missing items. The customer has made her concerns aware to us through anemail received yesterday, Monday, April *, 2015 which we are now working torectify. We have made another attempt to reach the carrier again today to tryand help resolve the redelivery of her missing items. We do appreciate thecustomer’s acknowledgement that it was Jack who did not properly advise themovers of all of the items to be loaded and like stated previously, we arestill working to address the issue. As always, we are here and will continue torespond to our customers’ concerns through phone by calling ###-###-#### or emailat [redacted]. Customer care is our utmost concern andwe hope to help these customers reach an adequate solution to their dilemma.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved I had a contract with Apollo Relocation services, not the carrier you provided. It is your responsibility to deliver these items. I have never experienced such poor customer service.

In order for the Revdex.com to apprasspriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This company states that "customer service is our utmost concern". In order to have good customer service, communication is required. If I had been told that I needed to contact the carrier by Apollo, then I certainly would have done so. But I was not told this, I was lied to, I was put on hold and forgot about and my phone calls were not answered. The last time I tried to contact this company, the phone was not answered. I asked my daughter to call from her phone and the call was answered on the first ring. What does this say about good customer service. Evidently, my phone number was rejected. All I wanted was an answer to my problem. I did not receive an answer, but given the run around. I am not pursuing this further, but want others to know NOT to use this company for moving.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

As stated previously, Apollo Relocation Services does hold courteous customer care as one of our utmost priorities. Our calls are never rejected through our reception line, since they all come in through one line (our 800 number) and cannot be identified until our receptionist picks up on the call. We advise all of our customers to reach us during our regular business hours to have any concerns addressed as promptly as possible. As per the customer's claim that she was never advised to speak with the carrier directly, this statement is false since we have in our file notes that [redacted] was explained this on numerous times, each time we addressed her call, including on the dates of 4/*/15, 4/*/15, and 4/*/15 when she was advised to speak with the carrier directly for any overages and delivery concerns. In particularly, our dispatcher spoke with the customer personally on 4/*/15 and advised her to contact the carrier for a claims form in regards to the missing items listed in this same complaint. In summary, we have continued to aid this and all of our customers in addressing their concerns prior to, during, or after their move has taken place to our best abilities within the realm of our responsibilities addressed in our customer agreement. [redacted] is still welcome to call us if we can assist her in any other way regarding this or any other matter.

Review: We are an Air Force Family that were told we were going to be moving to Nashville TN (my husbands a recruiter). Once we knew this we put our house on the market to sell here in Colorado. Due to my son being in the autistics we needed to get approval from the exceptional family member program before we got orders. You can't book TMO unless you have orders which we didn't get until the [redacted] of July and we were closing on our house the [redacted] of July, and our report no later than date is August [redacted].

Due to not being able to schedule with TMO we reluctantly went

with Apollo to movie our items (being desperate) and the gave us a quote on July [redacted] of $5924.75 after taking a $1,300. We didn't feel comfortable with it due to a series of reviews about the jacking up prices and drivers that don't even show up. But we we didn't know what else to do! My husband realized they didn't have some of the larger items on the list they sent us. He contacted them on July [redacted] to tell them about this so they updated the price to $6488.04 and and asked for another $100 twords the deposit bringing the total to $1,400. Then he asked a series of logistic questions like where was the storage company's address so we could tell our insurance company. We needed to get insurance from our company because turns out they don't really offer any. They couldn't give us any information at all. Once we got our orders we were able to schedule TMO. We called to cancel with them as soon as we knew today the [redacted] of July, the truck company said as long as we cancel with in 48hrs we could get our deposit back. But Apollo who seriously does nothing said we signed a contract saying they need a 7 day cancellation notice. So they will not return our deposit, I explained the situation, asked if there is a military clause, and why they needed the full deposit with out having to pay the truck company the Manager I spoke to Samantha C[redacted] kept repeating the same thing basically doesn't matter the reason a contract is a contract. When we very first spoke with them they said the deposit is for them and that's why when the truck driver comes to pick up your stuff you pay them half the amount and once they dropped it off we pay the other have to that driver. So why do they need 1,400 dollars for them giving no answers ever! And giving us a total inaccurate account of what they need to move of ours. Not happy and we want our money back! Beware.Desired Settlement: Due to there lack of competency, compassion, or understanding the extenuating situation. Military has to move and not move on the drop of a dime. Some people have there orders cancelled right before leaving. I simply want my deposit back ! We have to move and buy a new house in TN. and now we are $1,400 out. That could be a deposit on a house, but instead we get to pay this company for doing nothing!!!

Business

Response:

While we do regret the clients situation our deposits are non refundable as stated on the paperwork. The move was planned logistically and the space was reserved for the client so the deposit is used to cover cost.

Review: I booked a move from AR to MA in early May 2015 with Apollo Relocation Services. The estimator I spoke to on the phone was extremely friendly and seemingly accommodating but ultimately misrepresented the service that I would be receiving from Apollo Relocation.

First of all, he failed to explain that Apollo Relocation Services is a moving broker rather than movers themselves and that the job would be contracted out to a third-party mover.

Secondly, during a follow-up call we had when I made a change to my order, I told him that I would now be able to arrive in MA earlier than I originally expected (original pick-up date was June [redacted] or [redacted] for a July [redacted] delivery) and asked if my order could be delivered any earlier. He informed me that my order should be able to be delivered by June [redacted] or [redacted]. I then told him I would book a flight to be there by that date. That would have been an excellent time for him to mention that Apollo does not guarantee delivery date and that the contract says deliveries can arrive between 1-20 business days after pick up. Instead, he left me with a very distinct impression that my items would arrive in late June and that it would be fine to make my travel arrangements accordingly. My order was not delivered until July [redacted], 13 business days after they were picked up (Apollo subsequently told me that 4-12 business days is common, with orders typically being delivered much closer to 4 days than 12). This late delivery led to considerable inconvenience and expense, as I had to buy clothes, cooking supplies, and an airbed on a rush order.

Finally, the order cost an additional $450 above the "not-to-exceed, binding" price. When the driver called me to say that he was en route to deliver my order, he asked me if an 18-wheeler could be backed up to the loading dock at my apartment complex. I inquired and found out it could not, and he informed me that a shuttle service would cost an additional $300, plus $75 for elevator service. When he arrived, he said that I would be charged another $75 for long carry service. I reread the contract, and, in the fine print, it does say that additional charges can be added if a shuttle service is needed, but none of this was explained to me during the estimation process and the estimator did not ask the right questions during the estimation process to determine the true cost.

Additionally, having discovered that Apollo Relocation Services records their phone calls with customers, I requested the transcripts of my initial conversations with the estimator in order to have an official record of the correspondence. However, the woman with whom I spoke about this matter informed me that phone records are only used for internal purposes.

In sum, I feel that the service I received was not the service that was communicated to me during the estimation process and that I should be compensated for the considerable additional expense and inconvenience that this caused me.Desired Settlement: I am requesting a partial refund of $1,200 to cover the expense and inconvenience that the misleading estimation process caused me. I arrived at this sum by adding the cost owed at delivery ($501), the unexpected additional moving costs of $450, and the cost of an airbed, clothes and food that I incurred because of the delayed delivery (approximately $250).

Business

Response:

We apologize for the clients need to file a claim they will be sent a claims form and reimbursed per the insurance included in their moving service. We try to be as punctual as possible but in a trucking industry mechanical failures happen and delivery cross country can be delayed due to traffic and weather conditions.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted]. I am accepting their offer, but an offer to fill out claim is not the same as a guaranteed reimbursement. I do not yet see this resolution is satisfactory to me and do not yet consider the matter to be resolved.

Sincerely,

Check fields!

Write a review of Apollo Relocation Services, Inc.

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Apollo Relocation Services, Inc. Rating

Overall satisfaction rating

Description: MOVING BROKERS

Address: 1011 44th Ave, Long Is City, New York, United States, 11101

Phone:

Show more...

Web:

This website was reported to be associated with Apollo Relocation Services, Inc..



Add contact information for Apollo Relocation Services, Inc.

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated