Appliances Connection

we have received the following email from [redacted] :I worked with our chargeback team and was able to push the $200.00 refund through.  Please let thecustomer know the refund has been processed.  Kindly ,update you records .

Customer placed the order with us for a bed set. We placed the order with the manufacturer of the product, and the manufacturer shipped this order to the customer. The delivery is listed as a curbside delivery and if the trucking company did assist with the delivery into the customer's home then...

that would be an agreement between the customer and the trucking carrier. Please see attached Proof of Delivery (POD) as it was signed for free of damages, and there were no additional damages noted. Customer contacted us a few days after delivery stating that there are damages discovered on the unit, please refer to attachment for the picture, it clearly shows that the unit was scraped against something for a short duration. The customer has been requesting us to pick up the headboard for a full refund, we cannot pick up a piece of the entire bed and provide a discount for the entire unit. We have presented the customer with the following options:1. Headboard replacement to keep the unit as is.2. We can issue a credit in the amount of $100 to keep it as is, customer can purchase a leather repair kit to remedy the scrape.3. We can locate a furniture medic to repair the issue for the customer.4. We can locate a trucking company to pick up the headboard from the customer and a refund for the headboard ($199.99) will be credited less the shipping fees to pick up the unit.
Please let us know which option would be best to resolve this matter. Thank you for your time and consideration.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
This company is full of nothing but lies and horrible customer service. No one from this company reached out to me regarding this complaint. I had to call multiple times to finally reach someone. I was directed to speak with [redacted] who is supposed to be the [redacted]. This man was extremely rude and nasty. I cannot believe someone like him is representing this company. [redacted] confirmed that the company is lying and will gladly ship this product as it ships safely all across the company every day. I ordered the matching pieces to this set from another company in New York and they arrived in excellent shape. My recorded conversation with [redacted] is available on [redacted] for all of their future customers to hear. I am glad to know other people are finding the call as outrageous as I did. I have no idea how this company is in business with people like [redacted] in [redacted]. The bottom line is this company advertised a price that they are unwilling to honor. The lack of integrity of this company shows and it is sad they have to result to lies instead of owning the truth.   
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Upon reviewing
the complaint the issues presented have been addressed and resolved ,
Customer had
paid $59.99 for white glove service on order #[redacted], the amount and had been
refunded on 08/**/14, also the customer had paid $135.09 for installation on
order # [redacted] which also been refunded on the same date.
 
Kindly ,
update you record and close the case ..

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I am still waiting for the stove to be ordered and delivered. I am still in possession of the damaged stove that Appliance Connection stated they would accept back and refund me my money when I purchase another stove. I have a received an email stating that the stove is still on back order. I am also getting conflicting answers from management. 
[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

customer stated he wasn't aware of the delivery day/time is incorrect , the shipping company called him on 09/**, to schedule delivery for 09[redacted], below check the trucking company records as well we attaching proof of delivery receipt confirming delivery was free and clear :
DELIVERY TIME SCHEDULED: 09/**/14 05:00-09:00DELIVERING TERMINAL09/**/2014 18:05 06:05PM .
nevertheless, we are still working to resolve this issue as the parts have been ordered .
?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I accept it as long as the business can:
 
- Process the refund of $200 to the original form of payment within 30 days.  
   If the business cannot refund it to the original form of payment, then they can mail a check to the address where the bed was delivered within 30 days.  (They should be able to provide a tracking number for the check in order to avoid further delays)
- Send the leather repair kit to the address where the bed was delivered within 30 days.
 
Thank you,
Sincerely,
[redacted]

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The business is responsible for refunding my full purchase price. The unit was sent back to the manufacturer. If the business received their wholesale price back. They kept the profit made on the purchase which is obviously unacceptable and ridiculous. The needs to refund the entire purchase price, not a portion.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Hi - I wanted to further respond to Appliances Connection's latest response to my claim.  Their response says that they did not immediately replace my damaged dishwasher because I signed for it free and clear.  This is not true.  They delivered the dishwasher at a time that I was not available, without first calling to confirm a delivery appointment, and my co-worker was not told that the dishwasher needed to be inspected before it was signed for.  I had not given Appliances Connection permission to allow anyone other than myself to accept delivery, so they should not have let anyone else accept it anyway.
 
They offered to replace the whole door, and had one shipped from Korea.  This one was also dented when it arrived, and I refused it and notified them immediately.  They said they would re-order and have another one shipped to me.  What actually arrives this week was just the stainless steel "skin" of the door, not the entire door unit as agreed upon.  This part was also dented and scratched, and I refused it as well.  I called the company again, told them of the damage and that the part shipped was the wrong part anyway.  They then told me that whole doors weren't available ever, and I replied that they just sent a damaged one a few weeks ago, and then he said "fine, your part is ordered, and you'll have it in a couple of weeks."  I asked specifically if I would be getting the entire door unit and he said yes.
 
This is where the situation stands now.
 
Thank you for your help.
 
[redacted]
 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

This company should be sued and shut down. It is a complete scam, and it does not protect the customer.
I placed an order for a stackable washer and dryer (Bosch) on December [redacted], 2015, along with installation, removal of previous appliances, and delivery. From that point, they sent me emails every five days for three months stating that my ETA was approximately one week away. Since we had just purchased the home and it did not have a working washer or a dryer, it was pivotal for us to receive these items in a timely fashion.
There is no number on the website, and when one tracks down the number, the wait time is usually over 30 minutes, and then they tell you that they will ask a manager and call you back.
Finally, three months later, I am scheduled to receive the washer and dryer today. However, when the delivery person called to confirm, he did not know about the installation. When I was able to reach customer service after several tries, they said that there were no installation people on the delivery truck, and I would have to pay 75.00 to reschedule. However, I already paid 249.00 for installation! Furthermore, I have had the inconvenience for three months without a washer and dryer. They deceived me by writing an email every few days to say the ETA was just a few days away. had I known it would take three months, I would have canceled the order immediately.
This business should be shut down. Please do not ever use them, and please take steps to fine them, negatively review them, and prevent future customers from such negative experiences.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I initially notified the seller of the damage, right after delivery. Please see the logs attached and explanation below. Desk and Hutch were delivered August **, 2016. They came in horrible condition. The packaging could not be reused. Per seller's website Delivery Company should place a call about date and time of delivery. It didn't happen. Neither me, nor my husband, were ready for delivery acceptance. I initially complained on August **, 2016 (I attached records/logs from my account with [redacted]). I attached pictured on the same day, August **! The seller NEVER HAD TO REQUEST PICTURES! They were attached with my initial complaint! You can also see it from the attached log - there are five attachments showing as paper clips. You should click on every one of them in order for a picture to open).The problems with customer service stared at that very point. I was expecting someone to call me and nobody got back to me about the issue. I had to call the seller myself several times until they finally stated they placed an inquiry with the manufacturer on August **, 2016.After that, still with no answer, I called them several more times. The log proves it: there was a generic response sent to me every time I called on 08/**/16, 08/**/16, 08/**/16, 09/**/16, and 09/**/16.Finally, on 09/08/16, the seller agreed to pay $75.00 discount back to me for keeping the desk. Again, see the log. On that same day in my conversation with the customer service the seller also promised to send me a hutch replacement for free as long as I agreed to wait for the mid-October delivery of both hutch and bookshelf. On 9/**/16 THEY CONFIRMED THAT IN WRITING AND RECORDED IN THE LOG!!! So it didn’t happen RECENTLY, as the seller states!!!October 2016 came and my items never arrived! I attached the second log proving I contacted the seller over and over again on 10/**/16, 12/*/16, 01/**/17, 02/**/17. Every time I called customer service couldn’t even understand why I was having issues with my order! And every time the delivery date was pushed forward! I ordered these 3 items as a set for my Kindergartener for the start of his 2016-2017 school year! Then I thought it could be part of his Christmas present! The school year is almost over and I still can’t get a definitive answer as to when I am going to receive my whole set that I paid for 9 MONTHS AGO!!!I spent countless hours on the phone with the seller and the longer it drags the more lies I hear! As I proved with the attached logs, the manufacturer agreed to replace the hutch back in September 2016, not recently. Also, all this time IT WAS ME trying to call the seller. The seller only started reaching out to me when I placed a credit card dispute for the total amount of the order less the $75.00 they gave back to me for the damaged desk!]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

My product was received defective. I rejected the product but wound up being charged $200 for shipping.
I get a sense that Appliances Connection gets defective discounted furniture from the manufacturer -- perhaps even furniture that had been returned -- and resells the furniture as new products.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 This issue was not resolved in a timely manner, hence the reason for the complaint. Just because the item finally made it to our doorstep does not mean that we necessarily received what we paid for. As mentioned in the previous letter, the item was ordered on November [redacted]. After speaking with AC, they responded and said the items were on back-order and I would not be charged until the items arrived. The following day, my card was charged but the items still were not available in their warehouse. That is when I asked where the parts were coming from. I was told GE. When I called GE direct, they told me that none of the parts that were reported as being "back-ordered" were, in fact, back-ordered. When I brought this to the attention of AC, they told me that they did actually have the parts but they couldn't send it out until they had enough pieces to fill the delivery truck. At that point, they couldn't give me an ETA, although they kept referring me to their online ETA which would consistently get further delayed to the point that the items weren't scheduled to ship until 12/**. The items were shipped 12/**, the day after I called and complained about GE informing me nothing was back-ordered. Once the item left, the trucking company never updated me on the progress and it sat in their warehouse from 12/** until 1/* when it was delivered. I was very unhappy as the item was ordered for Christmas. Appliance Connection needs to change their advertising practices so that they do not mislead their customers and they should be held accountable when they don't deliver satisfactorily on their obligations. The warranty given to me is not currently serviced by any contractor in my area, so it is in essence, worthless. Please keep this complaint for public record so people are aware of the poor customer service and execution that this company and their counterparts deliver. It says it all when AC told me that the wall sleeve wouldn't be available until the end of December, and two days later, GE had one on my doorstep saying that they had more than 1000 units available for immediate delivery. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

We purchased a Bertazzoni range and micro with warranties for over $3,800. The range came damaged. This was noted by the delivery people/installers. Appliances Connection gave me every excuse in the book why I should just have it fixed. I declined. This went on for 2 months. I contacted American Express, Bertazzoni marketing group and another group called Bertazzoni@PlusOneSolutions.
I was finally today offered $2,900 back BUT I had to pay for shipping which is in excess of $500, still no warranties.
At one point during the last 2 months a jerk named Edmund said to me "fine, we'll take it back and you can just go take your damn business elsewhere". There is NO customer service with this "company". There is no one to talk with to resolve a problem. They ship what they want in whatever condition and it's just your tough luck.
Never ever buy a fly swatter from this place. Go to someplace like Goedekers or AJ Madison.

Love the process of shopping online with [redacted]. My husband found an awesome Frigidaire ceramic cook top that compliments the color and design of the tile back-splash he installed too. I love the ease of cleaning the surface as well and the price was absolutely the best. The company let us know that the unit was on back-order and let us know when it shipped so that we could watch for it.

Review: I ordered 2 stands for a washer and dryer. They both arrived damaged and are not as advertised. This is the statement given to them: I received both items today. There is damage to both items. Item 1 has a dent in the front of the item. Item 2 has a dent in the left top bend as well as a broken piece where the washer sits to hold it in place. Pictures are attached. Please contact me if any further information is needed[redacted]. The items were delivered by UPS on 06/**/2013 at around 12:17 P.M. The damage was discovered within 15 minutes. Order Number: [redacted] Item Number: [redacted] and [redacted] Tracking Number: [redacted] They rudely replied: Hello [redacted], We are terribly sorry for the trouble you are experiencing with your received shipment. As you are aware, from the moment your order was placed, email follow-ups had been sent on multiple occasions, before, and after your order had shipped. In the emails, we had stressed the importance of, and repeatedly requested, that you ensure all merchandise received is unboxed and properly inspected at the time of delivery. This very same notification is displayed on-screen every time your order is viewed or tracked on our website. The paperwork from the freight carrier, which you had signed and agreed to at the time of delivery, indicates that you must open and inspect all merchandise received, and if there is a problem - refuse the delivery. Delivery insurance solely covers damages to merchandise noticed during unboxing and inspection, noted on the freight carriers bill of lading. Signature of the freight carrier’s paperwork indicates that you had unboxed & inspected your order, signed for it as delivered & received in good condition, and agreed to our full return policy, as posted on our website. However, we are here to help you. In an effort to assist you in expeditiously resolving this matter, allow us to present you with a few options. 1. You may ship the unit back to us via trackable shipper under RMA #[redacted] APPLIANCES CONNECTION [redacted] 2. As a courtesy, if you would like to keep the unit “as is”, we are willing to offer you a 5% discount off of the units original purchase price. Please review the above options and advise us of your decision within 2 business days. Thank you, Customer Service They shipped these items by UPS which handed me the items, closed the door and drove away. Appliances Connection or UPS did not require a signature for the shipment. I was intending on checking the items before the driver left but he handed me the stuff out of the back door, closed it and drove off. I checked the items and contacted the company with 15 minutes. This is from UPS: Delivered On: Tuesday, 06/**/2013 at 12:17 P.M. Left At: Met Customer ManDesired Settlement: I want UNDAMAGED items that I ordered. I paid $458.00 for these and want them UNDAMAGED. I will NOT pay for return shipping as they did not ship the items to me correct in the first place. They should have required a signature this way I could have checked the items before signing and the driver leaving. This is not what took place. The driver was not required to receive a signature therefore he left. I will also accept PROPER refund.

Business

Response:

Our records indicate that this matter has been resolved, we reached an agreement to credit Mr. [redacted] $75.00 discount for the damage unit to Keep it ASIS . the reufnd has n processed on 06/**/13.

We do apologize to our customer for his level of dissatisfaction progressing to this point.

Please consider our efforts in resolving this matter and close the case for satisfaction.

Review: I ordered a bunk bed set on-line in February of 2013. My credit card was charged immediately through PayPal . I endured multiple manufacturer delays for several weeks and not only did my product ship long after I could dispute any charges through PayPal or American Express but when I finally received the item, the wood was unfinished. It has a stain on it but is essentially unfinished wood because it has no protective coating. And the wood finish looks nothing like the photo advertised. I told the company about this and have spent four months on this issue. The picture and the verbiage in the ad for the item do not indicate that it is an unfinished piece of wood. That is not what I wanted or thought I was ordering. The company sent me an RMA number but have basically ignored my requests for them to pay for return shipping and have completely given me the run-around saying that they are "contacting the manufacturer". I have repeatedly asked for a manager to call me ( through their ticket system) but those requests were also completely ignored. I don't even know whether or not they are actually going to refund me. I can't seem to get a definitive answer on anything. I do have the entire thread of the open ticket correspondence for reference. The shipping cost is expensive since the item arrived on a palette. Based on my estimates return shipping would be over 200 dollars. I don't believe I should be responsible for any charges related to a misrepresented product. This is the worst company I have ever dealt with. So unethical. I am prepared to forward you the entire content of the correspondence through the Appliances Connection ticket system. I took multiple photos of the item in question and forwarded everything they requested. Sometimes twice. Every single time I made a request, they made me wait over one week for a response. In their last message to me they stated that that they had indeed addressed my issue and that I could return the item with a detailed explanation of the reason for return ( which I have already done through their ticket system) and that I would need to pay the return shipping cost. They gave me the run-around for months only to give me the same ambiguous response I had gotten from them initially. Please let me know if I have any other recourse in this matter.Desired Settlement: I would like a full refund for the amount of the bunk bed set and that they pay for the return freight charges since the item was misrepresented.

Consumer

Response:

At this time, I have not been contacted by AppliancesConnection.com regarding complaint ID [redacted].

Sincerely,

Business

Response:

Upon reviewing the complaint the issues presented have been address as follow:

Ms. [redacted] called to return the bed purchased, as she didn’t like the color/finishing of the product, a return authorization number has been emailed per her request , due to the inconvenience we have voided any restocking fee and agreed to issue full refund once the bed arrived to our warehouse .Ms. [redacted] emailed us on 06/**/13 asking for the shipping weight , our customer service agent responded with the information needed.

As of today we have yet to receive the bed , although the return number expired in 30days , we are still willing and looking to work with Ms. [redacted] to resolve the issue ,thus we have kept the return number open until we receive the bed back .

For the inconvenience we have offered Ms. [redacted] a 30% off of the purchase price to keep the bed.

Review: We purchased an expensive bed from this store for our young daughter. Not only was it delivered late, it was also delivered defective. Since there were multiple bulk boxes, the freight carrier specifically instructed us to "sign fully not inspected" and that the procedure is okay by the store's policy. However, upon opening the boxes up later in the evening, we found substantial damage to the headboard, footboard, sliding panel, and shelves. In fact, one of the screws that holds the shelf got loose from the box and fell out in our driveway and caused a flat tire to our car!

We notified the store immediately the next business day and now it is almost 3 months later and the matter is still unresolved. First they said they do not have replacement parts and would only offer us a half refund. However, after many emails explaining to them that because the bed was not functional at all we would have to get it fixed, they offered a full refund. Only until 2 weeks later, when we inquired about the status of the full refund, they went back on their words and said they would send replacement parts instead. At this point, we had already spent additional money to get the bed fixed so our daughter would have a bed to sleep on. Not only would their replacement parts be useless, we have spent hundreds on top of a very expensive bed that should have arrived in good condition.

Not only had we wasted a lot of money on this store, we are now immersed in a lot of headaches and pain arguing with their customer service people. Yes, you hear that right! Not only did they argued with us, they accused us of damaging the bed and frauding them of a refund!!! UNBELIEVABLE!! This is the worse customer service we've ever dealt with! DO NOT BUY FROM THEM! They are not trusting, have no integrity, do not do right by their customers and the worse of it all, they shamelessly shifted blame from themselves to their customers!Desired Settlement: Full refund, which the merchant offered.

Consumer

Response:

At this time, I have been contacted directly by Appliances Connection regarding complaint ID [redacted], however my complaint has NOT been resolved because:

The business has contacted us to remove the claim but refused to honor the full credit that they have originally offered. This is very upsetting because it is now taken 4 months and it's as if they are toying with us. Please help! Thank you.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The customer stated that the driver told him to "sign fully not inspected" and that the procedure is okay by the store's policy. is incorrect we had sent multiple emails on different occasion during the process and prior to delivery stressing the fact of inspecting the product while the driver still present , the customer didn't mention that he moved three heavy boxes to the second floor, which led the shipping company to believe the damage occurred while the product at the customer's location ,we have worked with the customer to resolve the issue to his satisfaction we have requested FULL credit but neither the shipping company nor the manufacturer held liable for the damage happened at the customer's house , the customer sent us photos of the bed indicating the bed was installed and used , the customer never sent us any invoices for the repair and we don't know who performed the repair , nevertheless in an effort to resolve this ongoing issue we have offered 60% discount for the damages , we have yet to hear the customer acceptance of this offer .

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Although I am informed the credit was issued, I have yet to receive the refund.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

we have received the following email from [redacted] :I worked with our chargeback team and was able to push the $200.00 refund through. Please let thecustomer know the refund has been processed. Kindly ,update you records .

Review: The Maytag double oven we purchased was delivered in a rainstorm, brought into our home by the men from the trucking company via "White Glove Service", the box torn apart and collapsed, a crumpled wet mess. The delivery man told us not to worry, it hadn`t been opened. We had it installed two weeks later. Upon unpacking it, several of the pieces of packing material were notably absent. The adhesive plastic was missing from the front of the oven control panel and peeling from the rest of the front of the unit. There were fingerprints on the stainless control panel noted upon opening its box. The oven was carefully removed from its packing and installed by my contractor who never defaced the oven, nor allowed it to fall. On using it for the second time, the upper oven light blew out, and we found out that the heating element in the upper oven was bent. The oven does not seem to cook correctly, cooks unevenly, and it takes twice as long to cook our food as is recommended. One of the sensor wires in the bottom oven is notably disconnected.

Appliances Connection arranged to send out a local appliance repairman who fabricated a story about how we had stored the oven in our garage, dropped it on its front, and marked it up with a screwdriver, none of which had happened. Appliances Connection refused to return the oven and send us a new one, and to arrange for disconnection of the defective oven and installation of a replacement. They passed the buck stating that it is Maytag that has a warranty against defective merchandise and our complaint should be processed through them.Desired Settlement: We would like Appliances Connection to arrange for an exchange of the defective oven they sent us, removing the defective one and arranging for the installation of a new replacement oven.

Business

Response:

Our records indicate this matter has been resolved we have contacted the manufacturer, service has been scheduled on 01/**/2015. Please note this stove was delivered on 12/**/2014 the customer signed for it clear of damage, the customer called us on 12/**/2014 to report damage to the stove ordered , the photos we received showing the stove has been installed , nevertheless we contacted the manufacturer and schedule service to fix the stove. Kindly , update your record and close the case.

Review: I placed an order number [redacted] in October to ship to arrive on 11/**/14. When it didn't arrive I called and was told the order the order said to ship on or after 11/** to arrive on or after 11/**. This is absurd. They said it would be shipped that day and arrive by the end of the week. I called today and they said it wAs in the ** hunt trailer and would leave by the end of the week. They have hundreds of similar complaints. I should have checked with the Revdex.com before I placed the order.Desired Settlement: Get item to me now or refund money immediately.

Business

Response:

Our records indicate the order is in transit estimated to arrive to [redacted] on 12/** , had the customer didn't ask to put the order on hold we would have shipped as the item is available and ready to ship .we do apologize for any inconvenience this may have caused .

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

When I placed the order on 10-**-14 on the telephone with [redacted] we had a firm understanding and agreement the item would be shipped to arrive at my residence on 11-**-14. I spoke with someone on the telephone on 11-**-14 and again confirmed the item would be shipped to arrive at my residence on 11-**-14. When it did not arrive on the [redacted] I called and was told it was shipping that very day. I called on the [redacted] and was told it had not shipped but would be out by the end of the week. For them to say this was my fault is pure nonsense. They tried to blame the delay on the weather but it was not snowing on the [redacted] when it should of shipped. This company either did not have the item to ship or they are amazingly incompetent. It is 12-**-14 and I still don't have the item although they have allegedly shipped it. At best it will be delivered three weeks after the twice agreed upon arrival date. [redacted], the [redacted], tried to tell me they don't guarantee shipping dates but two different employees gave me a firm date.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Please update this complaint , The refrigerator ordered has been delivered on 12/**/2014 , attached , please find copy of proof of delivery .. Since this matter been resolved we ask the case to be closed . [redacted] Customer Service AppliancesConnection Customer Service[redacted] Telephone: ###-###-#### Fax: ###-###-#### Email: [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The refrigerator was finally delivered, 28 days after it was supposed to be delivered. It involved me e-mailing and/or calling every day to prod them to make good on their promise. It also took filing a complaint with the Revdex.com and with [redacted] at my bank. I would NEVER do business again with Appliances Connection and would strongly discourage anyone else from doing so. This was the worst online purchase experience I have ever had. They never once apologized or offered any mitigation to me for not having a refrigerator in my new home. Please publish my experience with them.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,