Appliances Connection

upon reviewing the complaint the dispatcher has informed us that they are trying to get this order on a route for
Saturday , we will follow up tomorrow to make sure is scheduled .

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

My complaint was regarding the type of treatment and unprofessional experience I had with the manager at Appliance Connection.  Please note I did not cancell my order when I called to inquire about the status of my order that was 5 weeks late I was screamed at by the manager and HE cancelled my order because he told me he did not want my business.  I  did recieve a credit however,  the cancellation and issue was per the manager. ]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

  Thank you, I appreciate your response. Appliances Connections did offer the credit as they did in the response provided to you. I appreciate you reaching out to this business on my behalf.  However, I do not believe a $150 credit is appropriate in this case. As I stated, I am disappointed and surprised by the unprofessional and careless actions of Appliances connections shipping partner and their failure to remedy the situation. This issue did not arise because the couch did not fit through the door, it was caused by the delivery service lodging the couch halfway through my doorway and extending into my hallway, blocking my neighbors entry/exit and refusing to take it away. It was left in a hazardous, and in the event of an emergency, potentially life-threatening position and the delivery men abandoned us, claiming it was "[redacted]". This level of customer service is tremendously disappointing. I understand that appliances connections cannot accept the damaged merchandise as a return, however, it would not have needed to be destroyed if the shipping agent had acted as a respectable partner would. I will not recommend their services to others and  I think others should be aware of my experience as a forewarning. I regret that I will not be doing any future business with appliances connection. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I bought a package of 4 appliances from this appliances connection and one of my appliances came in with slight damage on the door which I only discovered a week later after my contractor came to install the fridge and I got so disappointed so I called appliances connection customer service got to Eric which was the supervisor and he helped me very much with explaining the process and had a replacement door sent out to me within 7 days and had a technician come out to my location to install the new door and dispose the damaged door over all great experience and superb customer service

Revdex.com:At this time, I have not been contacted by Appliances Connection regarding complaint ID [redacted].Sincerely,[redacted]

The cooktop that I bought was at a better price that I could find elsewhere and the shipping was fast and easy, I would buy from again. The delivery guys were great! Even though they did not reach my house in Virginia until 10:00 pm, they called a couple of times to let me know their progress, then delivered the unit to an upstairs apartment and set it up. They cleaned up the packaging and were on their way. Great job!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is not satisfactory.  However,  the company finally delivered our appliance to our home.  
Sincerely,...


[redacted]

This is in reference to order # [redacted] filed by [redacted] our records indicate this matter has been resolved the defective unit has been picked up and credit has been issued .. Kindly update your records and close the case.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

our records indicate the refund has been processed , the customer returned the unit to our warehouse and well aware of the refund amount .My husband and I bought in order #[redacted].I really wanted to pick up the new unit which warehouse men said couldn`t be done the same day.I paid...

$510.62 via [redacted].Please take your $100 for your delivery to me.I brought it back .Please refund my $410.62 as soon as possible please.Thanks in advance?

Customer received this order from the trucking carrier on 10/**/2016. At the time of delivery customer was not on the premises, the delivery drivers were instructed by security where to leave the packages. White glove could not be performed. The unit ordered was left in the boxes it came in, as...

white glove does not include assembly of the unit. The cost of white glove was already refunded as customer requested on 10/**/2016. As per our company policy, an authorized adult has to be present at the time of the delivery, which was scheduled with the customer for time and date prior to delivery. As this order was signed for free and clear of damages, we had tried to file claims against the trucking carrier but the claims were denied as no damages were noted on the proof of delivery, as attached. Our email correspondence with the customer states instructions to have authorized adult present to inspect the unit prior to signing for the delivery. Regardless of how the damage was inflicted, we are willing to offer the customer the following options:1. Part replacement of damaged parts with a 3 year extended furniture warranty to keep the unit as is.2. Keep the unit as is for a substantial damage allowance credit.3. Return the unit to us for a full refund, as a Return Merchandise Authorization (RMA) was already issued.4. We can schedule a trucking carrier to pick up the unit on behalf of the customer to return the unit for a refund less the shipping fees.Please reach out to us, as we are willing to work with the customer in resolving this matter as soon as possible. Thank you for your time and consideration.

Hello,We would like to apologize for the inconvenience the customer has had with this order. We have a delivery policy which every customer gets emailed and notified of several times during their order process. We ask for the customer to notate any damages with their shipments at the time of...

delivery by making a note on the shipper's paperwork. If the customer signs for the delivery without notating any damages, this waives the vendor and the shipping company their legal responsibility for the handling of the product(s). The reason why the customer has had to wait for their service to repair the product was because the customer received the product in December- which is one of the busiest seasons for both the manufacturing company and the shipping company. As the customer signed off on his delivery free and clear, we were unable to replace the unit for the customer, but as an act of good will, we decided to order the replacement parts and schedule service- at our expense. Everything we are giving is a courtesy to the customer. We had to wait for parts to arrive to the customer so we could schedule the service- as the damage was reported in December, these units and replacement parts were on back order from the manufacturer that was still restocking after a busy holiday season. Once we have confirmed the customer received the necessary parts, we have been scheduling service for the customer. We had to go through several companies because it has been hard to find a Frigidaire-approved installer in the customer's area.In the meantime, while we have been working to get the customer the service he has requested and have provided the courtesy parts at our expense, this customer has been going around the internet posting negative reviews defaming our company and yet he is asking us to give him more money for discounts and services that cost us more money than the unit itself for damages he may have created on his own. We're taking his word for it as he could easily damaged this unit whilst in his possession, and he wants to take negative reviews and your company, Revdex.com to blackmail us into giving him discounts. Kindly consider our position and close this case. We fulfilled our promise giving the customer free parts that cost us practically the price of the unit, and the customer has the phone numbers to contact his local servicer or any authorized repair center. Best Regards,Appliances Connection

the customer submitted an order for 4 chairs and we delivered 4 chairs , our web site which it didn't change clearly indicate the chair ordered must be purchased in quantity of 2 as the manufacturer ships 2/box, therefore can't be sold in odd quantity .please check the link below for the...

item :[redacted]we don't believe our website was misleading in any way in reference to this item. if the customer still looking to purchase another 4 chairs we are willing to offer $100 discount off of the total order .

very happy with the process , professional , timely , accurate , great follow up. good return policy . I will most certainly purchase again in the future. Thanks

The products I've purchased from Appliance Connection always came on time, were packaged well, the communication was great, and the site was secure for my online payment. Will definitely keep coming back for future purchases.

If I ever had to business with this company again I would go without. They have by far the slowest customer service I have ever experienced and the shipping time from time of order until delivery is absolutely horrible. No one ever had any answers. I have waited now over 1 month and still don't have my chair. They were the cheapest I could find by about 50 dollars however I would have gladly paid 200 dollars more to get it in a reasonable period of time. Save your aggravation and but somewhere else.

We apologize and understand your frustrations, however we do not sell "defective units." All appliances are provided directly by the manufacturer, in this case it's Samsung, they are shipped directly from Korea to our warehouse. Please do understand that regardless of whom caused the defect/damage,...

we had offered to procure manufacturer certified technicians to bring it back to factory condition, as new appliances are also protected by the [redacted] such that, if in case an unit under full warranty is noted as damaged by the consumer, the provider of the warranty must permit the consumer to elect either a refund or a replacement, after a reasonable number of repair attempts. In this case, it is three attempts. Much like consumer protection laws, there are similar options for manufacturers. At the time of delivery, you did inspect this unit and discovered that there were not any cosmetic defects, signed for it free and clear of damages. With the aforementioned act, it protects you as a consumer as well, if the unit is defective, the manufacturer must replace the unit for you after three attempts at restore the unit to factory standards.On another note, is there a possibility that you are using this gas dryer with liquid propane as fuel? If so, this unit will not turn on unless if you get a conversion kit.

The customer had placed this order on February [redacted], 2017. Order processing generally takes 24-48 hours. This order was then released for shipment on March [redacted], where it had to be prepared for shipment, including palletizing, bubble wrapping, double boxing, and scheduling of a trucking carrier to...

come pick up the order for shipment. This order was then picked up on the night of the 5th. Upon placing this order, customer did agree to all terms and conditions, one of which is the shipping policy, which can be found here: [redacted] . The shipping policy indicates that delivery of the order is within 7-14 business days but can also be sooner with the purchase of expedited shipping for $69.99. This service was not purchased by the customer but provided to her free of charge, waived by a manager, reducing transit time to be within 7 business days. We do apologize for the inconvenience that it was not delivered within the time frame that the customer had expected, however we did fulfill shipping expectations per our policies. For the inconvenience, we are willing to provide a courtesy of a 10 year major component extended warranty to resolve this matter, as the delivery has already been made on March [redacted], 2016 (on the 7th business day).

Same story as many people. I purchased an oven, the company charges my credit card but forgot to deliver it... Eventually, the delivery company calls at 5pm for a delivery at 9am..to not show up the next day. A couple of days later, same things. Finally, a week later show up unannounced at the door . After many yelling and screaming on their chat system, they show up a month later. But then the delivery man wants a 50 cash 'steps' charge, to be paid in cash to him without a receipt before he could do anything.. if this isn't a rip-off, I don't know what is. ..to be forgotten..STAY AWAY!!!!

Our records indicate that this matter has been resolved, we have called the manufacturer on behalf of the customer and the manufacturer paid the customer for the defective dryer .the last update in our system is on May **/14, when Samsung requested copy of the invoice to confirm the purchase.
Kindly , update you record and close the case.