Art Shop, Inc

[redacted] was shipped a replacement phone on January [redacted] via [redacted] tracker [redacted] Regards,Tony G[redacted]

Thank you for contacting Sony Electronics Inc. regarding the complaint your office received from [redacted] regarding the [redacted]. Sony has contacted this customer and the customer confirmed that there is no issue with the TV as of this time since our authorized service technician...

already repaired the TV on 6/**/2017. The customer will call us back directly should he encounter issues with the TV.   If you have any questions or require additional information, please feel free to contact me at ###-###-####.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 
$1700 to replace a television that should not have gone out to begin with is ridiculous!!  As stated several times, the receipt is not available due to the death of the purchaser. The receipt should not matter, the fact that your product did not last DOES matter. I want the television replaced at no cost to me. I should not have to pay anything out of pocket. I have already agreed to pay the $100 service call fee to have your tech look at the tv. Is it really a loss to Sony to replace a television?  I honestly can not believe that if I am willing to have one of your authorized technicians give a second opinion that you will not just replace the television. Receipt or no receipt, the television has a BAD PANEL which is SONYs fault.  I want a resolution to this or I will seek other options, including legal options.  I will also be gathering people with the same issues to seek further options for them also.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Dispute Resolution Services:
Thank you for contacting Sony Electronics Inc. regarding the complaint your office received from Clifford Sohn about the Sony TV - XBR65X930E. Sony just recently received the paid invoice for the installation. As discussed with the customer, we will send him a...

check reimbursement in the amount of $375.00. The customer will receive it in the mail within 4-6 weeks.
Sincerely,
Joe B[redacted]

Dear Dispute Resolution Services:
Sony sent an email to the customer today and the content of the message is below:
"[redacted]
[redacted]
[redacted]
[redacted]
[redacted]"
Thank you,
Joe B[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I'm rejecting the reply since I'm waiting for a confirmation from Sony and don't want this complain to be automatically closed.Sony informed this model cancels ambient sounds, not digital sounds. First, there is no such explanation of the difference between ambient/digital sound on the box. What we see on the box is that the model I purchased is categorized as Noise Cancelling headphones, capable of cancelling 90 per cent of the noise. Ambient or digital, the fact is that these headphones simply don't cancel anything. From air conditioner or fan, to airplane noise, it simply doesn't work, it doesn't do a quarter of what it claims to.To me, these are false advertisement/statements.It should have never been marketed this way, and should have been recalled for exchange. The brand is Sony, a brand that so far I would fully trust.After this complain, I was contacted and offered a replacement for another model. The model offered for replacement, MDRZX110NC, doesn't seem to perform any better for noise cancelling based on many reviews at many websites, as below:"Was worthless for noise canceling....sent it back.""Nice sound.comfortable to wear.looks great, but doesn't do much for noise cancelling.""Doesn't seem to be as noise cancelling as it says"and so on.I feel afraid to accept another item that apparently doesn't perform as it should.I sent a few other models that have good reviews for noise cancelling, but I was informed they are not in stock (!).Since Sony apparently is unable to replace the headphones poorly made and marketed, the only solution was to be refunded the purchase price.Although it is not ideal, since I still need noise cancelling headphones, it's better than nothing. I explained I had to spend a lot of time and energy to try to find them cheaper, including commuting to different nearby cities to find them in stock. Then, at the end, they don't work as intended, Sony is unable to provide what I really need (noise cancelling headphones) and I'll just receive what I paid back. Money-wise, it's OK, but the frustration is still there. I provided this as a feedback, because in my case the refund wasn't the solution I was looking for, after so much energy spent.Anyway, the paperwork for the refund has been sent and I'm waiting for a confirmation of when to expect the payment.I no longer see Sony as a brand I can fully trust, and won't be deciding about my purchase solely because it's Sony.
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Dispute Resolution Services:
Thank you for contacting Sony Electronics Inc. regarding the complaint your office received from [redacted] about the Sony TV ([redacted]). Sony contacted the customer twice via phone but it was directed to his voice mail. We would like to advise the customer...

that since we do not have the same or comparable model to send him as a replacement, we are offering him to buyout the Sony Protection Plan for $1,375.61 as it is the coverage amount of the extended service plan. We will wait for the customer’s response within 7 days. Otherwise, the case will be considered closed.
NOTE: The Protection Plan expired back on 12/**/2015 but since the offer was presented when it was still in active, Sony will still honor the buyout/refund.
Thank you,
[redacted]

Revdex.com:At this time, I have not been contacted by Sony Electronics regarding complaint ID [redacted].Sincerely,[redacted]

Dear Dispute Resolution Services,Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from [redacted] about the Sony XBR55X900B. Sony has contacted the customer and offered him a comparable model, the XBR65X900B. Customer accepted the offer. We have processed the replacement and customer will receive it within 2-3 weeks. We shall monitor the case. Sincerely,Jim C[redacted]

I have received the check in the mail last week, however, I am waiting to do anything with it as I have already filed a civil lawsuite with Sony prior to The check arriving. They have been served a subpoena to appear in court and we have a mitigation date scheduled for December *, 2015. I could no longer rely on their word as they have not fulfilled any of their previous promises. They have caused me to suffer for over four long months when this process should have been resolved a long time ago and I will not allow them to treat me The way they did and not be held accountable for the actions, or lack thereof. They will now have to go through the court system to settle this since they failed to resolve it the easy way as I have been trying to do with them since day one.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 [redacted] DEAR GRACE ( AT SONY CORP.)THANK YOU FOR YOUR REPLY WHICH DOES NOT MEET SPECIFIC REQUEST.ALTHOUGH THE VERY SHORT 90-DAYS WARRANTY IS OVER, THE VANISHING SILVER COLORING FROMALL THE THREE CASES GOES FAR BEHIND THE SHORT WARRANTY TERMS. LEGALLY IT IS DEFINED AS "MANUFACTURERS' DEFECT" AND ON THIS ISSUE I HAVE FULL TITLE AND RIGHT TO DISPUTING IT.I LOOK FORWARD TO YOUR REPLY. THANK YOU [redacted] SPERANDEOFROM: NAPLES, ITALY 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Sony is sorry to learn that this consumer has had problems with her phone.  After investigating this case, Sony will be swapping the device as a courtesy.  Our contact center will be contacting her shortly to provide an RMA and a courtesy shipping label to have her return the device for...

exchange.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:  The fact is that the issue IS known for this TV.  I have found documentation of MANY cases of the exact same TV having the exact same issue, with many of those owners upset that Sony did not acknowledge the problem with this size of TV and acknowledged it only with the smaller ones (40/42").  It is all very well documented, so it is only a matter of Sony acknowledging the problem or denying it.  Anyone can locate the documentation by typing "sony bravia kdl52w4100 problems" into [redacted] search box and the search results will be as follows which were copied and pasted.  Point being, that the problem is COMMON and well documented, with numerous other owners of the 52" TV VERY disappointed in Sony for not taking responsibility for this defect.   You say the TV is past warranty, I say that Sony should have recalled these 52" TVs of this model because they were DEFECTIVE, and mine stopped working right DURING the warranty period, but the problem was not yet documented and it is a problem that gets worse over time.  For my complaint, I am asking Sony to take care of the problem that my TV is defective and either repair it or replace it or provide a refund. About 5,640 results (0.47 seconds) Search ResultsVertical Lines of death [redacted] - Sony's Community ...[redacted]
Oct *, 2012 - NO PICTURE bravia Model: KDL75W850C · Television .... My KDL-52w4100 has HORIZONTAL lines that started and now are multiplying. The gal at Sony... Read the blogs elsewhere on these problems. They WILL NOT  ...[redacted]
[redacted]..Sony CorporationThis model is also known as* [redacted], ... Sony Connection Guide icon ... How to link the BRAVIA® Internet Video device to an active [redacted] account.sony bravia [redacted]
* [redacted]
[redacted]Sony Bravia W-Series [redacted] ...[redacted]
[redacted]
Jun **, 2009 - 18 posts - ?7 authorsMy Sony [redacted] has two darker bands from the bottom up to the middle of the screen. The lower .... Problems happen with all brands.[redacted] * [redacted] *..3 postsOct **, 2011[redacted] display issue - lines7 postsNov **, 2010Problem with my Sony Bravia, please help (images ...9 postsOct *, 2010The Official Sony Bravia KDL-W4100 Calibration ...30 postsAug **, 2008More results from [redacted]I have a Sony Bravia model [redacted] LCD television (52[redacted] › TVI have a Sony Bravia model [redacted] television (52") purchased in 2009. I now see two ~6" wide bars of horizontal lines rising from the bottom of the ...Good morning - we have a Sony Bravia KDL-52W4100 thats ...[redacted] **Good morning - we have a Sony [redacted] that's about 24 months old. Recently, a picture problem has developed - when the TV is on, there are ...Customer Reviews: Sony BRAVIA W-Series [redacted]
[redacted]
[redacted].Find helpful customer reviews and review ratings for Sony BRAVIA W-Series [redacted].[redacted]
[redacted]
Recent Sony BRAVIA KDL-52W4100 52 in. LCD HDTV questions, problems & answers. Free expert DIY tips, support, troubleshooting help & repair advice for all ...Sony Recalls 1.6 Million LCD TVs Worldwide - Page 2 - Corvette Forum[redacted]CorvetteForumOct **, 2011 - It sounds like Sony has problems and should acknowledge it instead of offering ..... I purchased Sony KDL-52W4100 BRAVIA 52 W series  ...Sony Bravia recall: List of KDL-40 Model numbers affected ...www.product-reviews.net › RecallsOct **, 2011 - If you own a Sony Bravia branded TV, we have some very important news to share with you ... I own a Sony Bravia KDL-52W4100 and paid $2,300. ....There should be a recall for the inferior product with the known problems.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Dispute Resolution Services:
Thank you for contacting Sony Electronics Inc. regarding the complaint your office received from Edward Kiperman about the Sony [redacted]. Sony contacted the customer, and verified the Wi-Fi issue on his TV. According to the customer, the Wi-Fi issue has...

already been taken care of, however, what concerned him most was the representatives he talked to over the phone. He mentioned that the initial representative he spoke with disconnected the call, and when he contacted Sony again, he asked for a supervisor but he was told that there was no supervisor to talk to. Sony extended apology to the customer about the bad experience he has gone through. We asked the customer for a reference number when he contacted Sony for us to take a look at his record, however, he said that he was not given one.
We explained to the customer that he might have not been transferred to a supervisor since the concern he called about was a technical issue that is handled by Sony's technical team. Nonetheless, we also advised him that Sony does not tolerate any rudeness behavior, thus, Sony will file a complaint on his behalf about the situation he was in to.
Sony takes feedbacks seriously, and it is valued and appreciated. It will definitely help us to improve the quality of our service.
Should the customer need technical assistance related to the internet connection, he may reference the Event ID number - [redacted], and he will be escalated to a product specialist for further assistance.
Sincerely,
Joe B[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I contacted them today.  Gave them model humber NWZ-E380, was never able to speak to the caller, Grace, even when I asked to do so, at least twice.  I was told it was not updated and was out of luck.  They have a pink version not advertised.  Why advertise something you do not have.  I want a call from Grace or to somehow be fonnected to her, not put on hold by the wrong department when I call.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Dispute Resolution Services,Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from [redacted] about the Sony ILCE-7R/B. We sent an email to the customer regarding the issue. We would like to apologize to the customer that his order has been cancelled...

due to website’s system update. Sony initiated to cancel the orders as the website did not show the actual price of the unit. Funds have been released and customer may contact his financial institution to determine on when they will receive their money back. Sony reserves the right to reject any order the customer place with us, and/or to limit the quantities on any order. For terms and conditions on ordering an item from Sony, please click on this link or paste it on the browser: http://store.sony.com/helpdeskcategory/helpdesk-safety-security-and-privacy-cate...⇄

Dear Dispute Resolution Services,Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from [redacted] about the Sony KDL55HX750. Sony has contacted the customer regarding this issue. Sony will not be able to honor the customer’s request for a replacement since the unit is well out of warranty. Sony’s answer will not change in this regard.Sincerely,[redacted]

Dear Dispute Resolution Services: Thank you for contacting Sony Electronics Inc. regarding the complaint your office received from [redacted] about the Sony 4K LED HDTV - XBR55X810C. Sony contacted the customer today via email, and the content of the message is below: "Hi [redacted], We received the...

complaint you filed to the Revdex.com against Sony Electronics Inc. We understand that you had an issue with the original TV as well as the replacement we sent you on 08/**/2016. We apologize for the inconvenience that you had to go through. Please be informed that the second replacement unit with the model number [redacted] is already in-transit. The CEVA tracking number is [redacted], and the estimated delivery date is on 08/**/2016. You may also track the status by checking this link [redacted]. NOTE: You will still be contacted by CEVA Logistics to confirm the delivery on the said date. Sincerely, Grace Sony National Customer Relations" Thank you, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I'll believe it when I see the check in the mail.  Sony has been promising me my check since June **, 2015.  I have already waited over 12 weeks for a check that never comes.  If they want to take care of this problem I should not be asked to wait another 6 weeks when I have already waited over 12 weeks and still don't have my money.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Dispute Resolution Services,Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from [redacted] about the Sony SVF14A14CXP. Sony has contacted the customer however we were unable to get hold of her. We sent an email to the customer and advised her...

to send the copy of receipt to [redacted] with the event no. [redacted] on the subject line. We informed the customer to bring the unit to [redacted] for evaluation. Customer will need to pay the evaluation fee up-front. Once physical damage has been discarded and the receipt has been validated, we will further review the case and check for options to accommodate the customer’s request. Sincerely, Jim C[redacted]